Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,874 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025

1494

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased what I expected to be new dumbbells. They sent item without a box an not even wrapped. Received scuffed up and definitely not in new condition. They offered me a 10% refund. They need to have more respect for themselves and not act like they are selling stuff at the flea market.”

Helpful Report

Posted 1 week ago

Hi! We’re very sorry to hear about your experience and truly appreciate your feedback. This is not the standard we aim to uphold, and we’re addressing this internally to improve our packaging and quality control. Upon checking, as agreed, the partial refund has been issued. If you need any further assistance, please don’t hesitate to reach us at info@titanbrands.com.

Posted 1 week ago

“All of the boxes came severely damaged to the point where one of them was completely ripped on the side and exposing the the metal of the rack. Several pieces came damaged, the powder coat, chipping off and flaking, exposing bare metal. Not very high-quality. I reached out to the company and never heard back from them. Go and spend your money on a higher quality product with a company that responds.”

Helpful Report

Posted 3 weeks ago

“Absolutely awful! This company is the worst. I have purchased 21 items in 22 boxes. I have only been able to leave 2 reviews. Shipping is not accurate. A few of the items showed up as stated. The majority of them were well past the timelines given. I wasn’t in a hurry and don’t hold it against Titan but if you are expecting the quoted timelines the items more than likely won’t make it on time. I had an issue with 25lb dumbbells I purchased. One showed up as a manufacturer defect. The urethane on one side of the dumbbell was substantially missing which looked terrible and made the dumbell unbalanced. I tried calling in to customer service. After 20 minutes of holding Titan has an automated message that comes on and says nobody is available and disconnects you. I have tried calling in more than a dozen times and have never gotten someone to pick up the phone and have been disconnected at the 20 minute mark every time. I filed for an exchange on Titan's website. You are only able to upload 4 photos on their website. They try to discredit problems by stating you didn't show a photo of the box damaged or there weren't sufficient photos of the defective item. I was able to get in email contact and showed 20+ photos and then was told the problem was “aesthetic” and didn’t affect the functionality of the weight. I responded back that I didn’t buy from the scratch and dent section on the website and I purchased their best urethane dumbbell with the expectation it showed up new and looked like it did on the website. I was offered an $18.49 credit. Cheenee Mallari was the rep I was in contact with. It took 7 days for this to be resolved. 3/12 - 3/19 via countless hours of reaching out. The dumbell replacement was finally delivered 4/1. 20 days later. I was planning on buying a dumbell rack and a total of 10 sets of dumbells. I was significantly disappointed during this customer service experience. However, I had already purchased half of the items in the set and since Titan eventually made it right so I continued to buy the rest of the items. My next point is DO NOT buy from the scratch and dent section. It specifically states that there are no discounts or returns. I saw my 25lb defective dumbell then listed for sale on the scratch and dent section of Titan's website NOT saying the urethan was missing and it was unbalanced. If I bought a weight from the scratch and dent section at a discount with the expectation it was scratched or dirty, etc and it showed up missing the urethane coating I’d be very upset because I was mislead. During the time I was waiting for the replacement - prices increased substantially. I called and ultimately got through to Alex in Sales. They will NEVER answer the phone on anything other than sales. The rack I wanted to buy went from $500 to $746 during those 20 days. The other dumbells also increased in price 25%. Sales wouldn't do anything about it. I bought the remaing dumbells and rack to finish the set I already owned half of. The prices now are very similar to Rogue. I contemplated just selling what I had already purchased and now buying Rogue. I should have. This rack was delivered later than their estimated times. Again I wasn't in a hurry so not terribly upset here. The rack showed up in 2 boxes. The "shelves" showed up on one day the the "legs" showed up another day. The "shelves" of the rack were packaged ok. I would have expected reinforced cardboard at least in the corners of the box or some extra styrofoam, etc but it didn't. They were a little banged up upon arrival with an obvious dented box. They are really heavy. Not as I would have expected but I was willing to deal with the condition vs having to deal with customer service again. The next day the legs showed up and were a disaster. Dented, busted paint, chipped, incredibly scratched up. I tried calling and was disconnect at the 20 minute mark like mentioned above. I filed a claim on the Titan website for a replacement on 5/9. I was offered a $45 discount on a $750 rack. I asked for a new set of legs. The rack also went on sale for $639. I asked about Titan's price match policy and they stated if the price drops within 7 days of arrival. I asked to please price match as I was on the 7th day. I was now working with the manager Duminique. She ignored my price match request with her next communication. I received a denial because there "wasn't enough documentation submitted". Again you can only upload a max of 4 photos on their site. I called and called and emailed 20+ photos. I finally received more communication and was told I should have purchased insurance. I said I shouldn't have to purchase insurance to reasonably expect a product to show up undamaged. The packaging of the "legs" in the second box was ridiculous. NO padding. Just two big heavy metal legs with plastic in a thin cardboard box. They were severely damaged. After many back and forth conversations I was sent a second set of legs. They showed up equally as damaged. Again the shipping package is a joke. I sent a follow up email on 5/24. On 5/29 I received this automated email - "Hello , we are sorry for the delay in getting back to you, we are experiencing an unusual amount of support requests. We are working as quickly as possible to get to your request and will respond as soon as possible. No further action is required. Thank you for your patience and for choosing Titan." Then I received another automated email on 5/29 - "Hello , we are still slightly behind on request responses. This is certainly not the experience we would like you to have and we sincerely apologize. Rest assured that your message is still actively awaiting a response from our next available agent. Thank you for your patience and for choosing Titan." It is now 6/24 and Manager Duminique and / or Titan has yet to respond or acknowledge my price match request. There are a few other reviews stating the same issues specifically with the "legs box" of this rack. There is obviously a packaging problem. Social media especially Facebook has many reviews with terrible experiences like this. I encourage you to look for yourself. In summary I have spent $4,235 at Titan. Almost everything arrived later than stated. Again, I wasn't in a hurry so not a big deal for me. Most items showed up ok. However, if you have a problem customer service is the worst and should be considered non existent. Buy at your own risk. Again with Titan's price increases in the last couple months they are similarly priced to Rogue. I would 100% buy there or somewhere else. Titan screens their reviews so you aren't getting the real experiences hence why I wrote about multiple issues here.”

Helpful Report

Posted 1 month ago

Hi! We’re truly sorry to hear about your experience and the frustration it caused. We understand how important it is to receive your order in excellent condition and to have responsive support when issues arise. Upon checking, we see that one of our Senior Customer Success Agents worked with you, and a replacement was issued to help resolve the issue. We sincerely apologize for the inconvenience and delays you faced throughout this process. Your feedback is incredibly valuable, and we’re actively working to improve our packaging and customer service. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Thank you”

Helpful Report

Posted 1 month ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery, so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 month ago

“poor product and poor customer service”

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Posted 3 months ago

“I never got it. Fed ex wanted to leave it in my parking lot which is far away from my house.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Spent over 1k on my recent order. I received damaged unusable equipment and one of my items never arrived. I've notified them several times but no one will get back to me yet they email me everyday about items they want me to buy.... If you'd like to receive what you ordered maybe look somewhere else”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Should Have Bought Rogue, these guys are the worse”

Helpful Report

Posted 3 months ago

“The Plate Loaded Functional Trainer looks solid and functional, which makes it a huge disappointment that I can't use it. Upon building the product I was 2 hours into building it when I realized I was missing SEVETEEN PARTS. This is unacceptable. I have tried being patient for weeks, but customer service is so incompetent. Since reporting the issue I have received a couple of the parts I'm missing, and a SLEW of parts that I already had. They keep sending the wrong parts even after giving the exact part numbers I need. Today I received one the most important parts I'm missing, one of the sliding frames (I'm still missing the other), and it was MISSING THE HOLDING PIN, making is useless. I feel completely hopeless and now I'm out almost a $1000. If this is never fixed I will never order from this company again.”

Helpful Report

Posted 4 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Extremely disappointed. My order was never completed. Only half the order was delivered and I have reached out multiple times now to get info. No refund was given and zero customer support was given. I will gladly take my money elsewhere. This would be my 3rd or forth order from this company and most likely will be my last unless someone makes it right.”

Helpful Report

Posted 4 months ago

“titan fitness is a horrible option to build a home gym. Product I purchased wasn’t to spec and their customer service was a joke. Pay return shipping and then minus a 20% stocking fee? There are plenty of better options out there. Good luck and steer clear of this company unless you like losing!”

Helpful Report

Posted 5 months ago

Hello. We’re truly sorry to hear about your experience and appreciate your feedback. We strive to ensure our products meet expectations and regret that we didn’t meet yours. If there’s anything we can do to resolve the issue, please don’t hesitate to reach out to our support team. Thank you for sharing your thoughts. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“Received the wrong product. Spoke to Titan numerous times. Have not been shipped the correct product. Insanity. Over $600 purchase.”

Helpful Report

Posted 6 months ago

Hi. I truly apologize for the inconvenience this has caused. Upon reviewing your case, I can confirm that our support team has been in touch with you and has already arranged a replacement for the incorrect product. We understand how frustrating this situation is, especially for a significant purchase, and we’re working to ensure you receive the correct item as soon as possible. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Extremely disappointed in Titans customer service especially from a company I have used for years for gym equipment. Put a cancel request in the next business day as the product I ordered was not going to work and already put a second order with Titan for the right product. After a day of waiting for a response I was finally told that they were too late in putting the cancel request in and that the product shipped before they could cancel the order. I was told to just deny the delivery which I could not do due to being at work. After contacting Titan again I was told I was going to have to return it on my own dime. The shipping company told me that it was going to be $350+ to ship it back which is as much as I paid for my order. When I called again to see if there was a solution the customer service rep hung up on me. Needless to say I will no longer be buying anything from Titan or recommending Titan to anyone I know.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who had already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Titan should really stop email spamming people and prompting them for product reviews, especially when the customer is almost certain to leave a negative review, as in my case. Anyway, I purchased the Plate-Loaded Functional Trainer on January 3rd and the next day I recieved the item. I was thrilled until I noticed the boxes were in tatters and, as I suspected, it was missing a bunch of componenets once I started assembling. I reached out to customer support on January 6th and they acknowledged the missing parts. The communcation with customer support was originally good and I was inclined to hold off on any negative feedback. However, it's now January 15th and I have no replacement parts and no updates from customer support. I just have a half-assembled, not usable piece of gym equipment taking up space. Based on my experience, I do not recommend purchasing from this company.”

Helpful Report

Posted 6 months ago

“Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences I’ve ever had. I ordered the Wall and Rack Mounted Pulley Tower. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately. I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "We’ve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund. Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely false—I never received the product. Thankfully, my bank sided with me and refunded the charge. I wasted so much time dealing with Titan Fitness. Never again.”

Helpful Report

Posted 6 months ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 6 months ago

“I have only received 1/2 of the rack, so it is impossible to use.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“I will never order from titan again, their customer service is the worst that I have ever experienced. For 3 weeks I have been trying to get a replacement for a barbell that I never received due to it being damaged in transit. I have been getting the run around sent back and forth between titan customer service and route customer service, I am still trying to have the issue resolved. Save yourself the hassle and order from Rogue.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and helped you file a claim with Route. Please check your email about the refund update. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“Not very happy with your return policy. A 20% restocking fee on top of having to pay for shipping to return. Not only that, you do not provide a printable professional return label. I should have ordered through Amazon. Very disappointed in your overall very inconvenient service unfortunately.”

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Posted 8 months ago

“Attempted a return that fell within the companies return guideline and was ignored. Very horrible customer service. Products are decent. Buyers should be aware the company is shady.”

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Posted 8 months ago

“I would give 1 star if I could. Worst possible experience you could ever have with ordering from these clowns. First off I’ve ordered 4 different pieces of gym equipment from them. (And not cheap items) Every piece of equipment has had missing parts, and it takes weeks for them to send the correct parts. Took them 3 different orders just to send the correct parts for my leg extension. I had to go to Home Depot and also order my own replacement parts just to finish building the equipment. Complete waste, just to add the customer service is terrible and it takes multiple calls just to get someone on the phone and not resolve the issue. Very disappointing.”

Helpful Report

Posted 8 months ago

Titan Fitness is rated 4.5 based on 27,874 reviews