Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 30,883 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 30,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 4th June 2026

1548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great equpiment, absolutely terrible customer service. To be clear: The people who pick up the phones are lovely and do everything in their power to help, they are just employed by a company that does not care.”

Helpful Report

Posted 10 hours ago

“I was very disappointed with the equipment. When I opened the package I noticed the piece was used. It scratches all over it. Also the welding is really bad. The craftsmanship is very low level quality! The only reason I kept it was because I did not want to deal with the hassle returning it. I will never purchase anything else from Titan ever again. Just terrible!”

Helpful Report

Posted 1 week ago

Hi! Thank you for taking the time to share your feedback. We’re sorry to hear that the condition of the equipment did not meet your expectations. This is not the experience we want for our customers, and we understand your frustration with the scratches and welding concerns you described. We take product quality seriously, and your feedback has been noted and shared with our team for further review. If you would still like assistance with your order or would like us to look into possible options for support, please don’t hesitate to reach out—we’d be happy to help where we can.

Posted 4 days ago

“Not sturdy enough - not with the purchase for box jumps.”

Helpful Report

Posted 2 weeks ago

Hi! Thank you for your feedback. We’re sorry to hear the product did not meet your expectations for box jumps. We appreciate you sharing your experience, and your comments have been noted and shared with our team for review. If you need any assistance or would like help finding a more suitable option, please feel free to reach out to our support team.

Posted 1 week ago

“Bad website. Bad policies. Partially shipped products that say "complete". A month later and I'm still missing parts.”

Helpful Report

Posted 2 weeks ago

Hi! We’re sorry to hear about your experience and understand your frustration regarding the shipment and order status. Upon checking, all items associated with this order were delivered within 3 days after the order was placed. If you are referring to a different order that still has missing parts, please contact our support team so we can look into it further and assist you accordingly.

Posted 1 week ago

“I paid full price for a first quality, x3 rack. What was spilled all over my front porch was clearly someone's partially put together return. CS stated I would have to pay for return shipping. If I wanted this experience I would have saved money in the scratch and dented area.”

Helpful Report

Posted 2 weeks ago

Hi! We’re sorry to hear about your experience and understand your frustration. Upon checking, our support team was able to assist you and confirmed that there were no issues with the item itself. As discussed, any return would follow our standard return policy. If you ever change your mind and decide to proceed with a return, please feel free to contact us and we’ll be happy to assist.

Posted 1 week ago

“NEVER received my order...had route protection on it, but it's been tied up for literal weeks on whether or not it will be honored...slow response, no answers...save your time and shop elsewhere.”

Helpful Report

Posted 3 weeks ago

“It never arrived and customer service has yet to reach back out.”

Helpful Report

Posted 1 month ago

Hi! We’re very sorry to hear that your order never arrived and understand your frustration. We sent an email with instructions on how to file a claim for the lost shipment. Since you purchased the Route Protection Package, kindly file a claim through Route Claims by clicking “Contact Support” and then “File a Claim.” Route’s support team will review the claim within 1–2 business days and assist with a replacement or refund based on your preference. If you have any questions or need assistance during the process, please feel free to reach out to us anytime.

Posted 1 month ago

“Recently purchased a 1.25 pull up bar for my X3 squat rack. I ended up ordering a bar for the Titan line rack, which did not fit I subsequently contacted customer service and requested to simply return the bar for replacement with the correct one. Unfortunately, customer service advised me that I would not only have to pay for return shipping, but it would also have to pay a 20% restocking fee. I’m was long-term Titan fitness customer but after this I’ll never purchase from them again. The bar was 70 or 80 bucks and after paying for shipping and the “restocking fee“ it just wasn’t worth it. Yes, I know the fine print stipulates that you have to pay for return shipping however, in several similar experiences with rogue, instead of making me return a part, they would just ship me out a new one without any hassle. I guess you get what you pay for.”

Helpful Report

Posted 1 month ago

Hi! Thank you for taking the time to share your feedback. We’re sorry to hear that the return process did not meet your expectations. Upon review, our team provided the available return options in accordance with our current policy, including the applicable return shipping and restocking terms. We understand that this may have been disappointing, and we appreciate you sharing your experience and perspective with us. Your feedback is valuable and will be shared internally as we continue working to improve the overall customer experience. If you have any additional questions or concerns, please feel free to reach out to our support team.

Posted 1 month ago

“The product and box were delivered damaged. I sent pictures via email. I asked to replace just the one damaged part, but after a series of emails I was directed to return the whole item. Seems like it would be easier just to return the one damaged part and get a new part. The qualities seems nice but kind of a hassle dealing with Customer Service. So I’m gonna send back the old one and re-order a new one. They never offered to replace the item.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback, and we’re sorry to hear about the frustration with the condition of your order and the support experience. Upon checking, the return for a full refund has already been processed on your account. We appreciate you bringing this to our attention and apologize for the inconvenience you encountered. If you need any further assistance, please don’t hesitate to reach out—we’re here to help.

Posted 1 month ago

“Bar was "lost" by shipping company and replacement was eventually provided. Customer service process needlessly slow, cumbersome, and frustrating. Return policies are outdated.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback, and we’re sorry to hear about the experience you had with the lost shipment and the overall support process. We’re glad a replacement was ultimately provided, but we also recognize your concerns about the speed and efficiency of the process, as well as the return policy experience. Your comments are appreciated and will be shared with our team as we continue working to improve our policies and customer experience. If there’s anything else we can assist you with, please feel free to reach out.

Posted 1 month ago

“If I could give negative stars I would. This has been one of the worst customer experiences that I have ever gone through. I purchased the functional trainer that was supposed to have expedited shipping. I did purchase package protection. I had to wait a set amount of time so they could actually confirm that the package was lost. I then had to go through the package protection, which was a big run around, file a notarized report regarding what happened. They finally sent out the new equipment and then told me it was not deliverable to my house even though I have had pallets delivered from other companies before. They told me I would get a refund. However, they are still refusing to refund me for package protection even though it was not my fault that the package was lost and not my fault that they were not able to deliver to my house. I financed this purchase with the advertised company bread. I received an email from titan saying that the amount refunded should be returned within 5-7 business days - that email was on April 10 and it is now April 28, and still no refund has been received from finance company. I am being forced to pay for an item that I did not receive and continue to have to waste my time while the whole situation gets resolved and each company continues to point to the other.”

Helpful Report

Posted 1 month ago

Hi! Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. Upon checking, one of our Support team members has already assisted you and provided clarification regarding the refund and package protection process. If you still have any remaining concerns, please feel free to reach out to us again. This is not the experience we want for our customers, and we appreciate your patience while this was being handled.

Posted 1 month ago

“Their products are good, but the customer service is awful. Twice, I had someone take more time telling me they won't help me than it would have taken to just help me. Other times, when I ask a question, I get a response, not an answer. It feels that their agents are trained to send any mishmash of words as a response, rather than to FIND OUT THE ANSWER.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your honest feedback—we’re really sorry to hear about your experience. Upon checking, our management support team has stepped in to assist with your case, and a replacement has already been issued through Route. We truly appreciate you bringing this to our attention and will use your feedback to continue improving our support experience.

Posted 1 month ago

“The product came bent. I had to put spacers in to make the seat level. i also bought another bench that came broken through the box and damaged. Not happy with titan.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand how disappointing it must be to receive items in that condition. Upon checking, our support team has already assisted you with guidance on how to file a claim with Route for the damaged and bent items. If you haven’t done so yet, we recommend submitting a Route claim so they can review the issue and provide a resolution as quickly as possible. If you need any help with the process, please don’t hesitate to reach out—we’re here to assist.

Posted 1 month ago

“Do not buy. They don’t lock. Turned right. Nothing happens. Waste of money. Look cool though.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand how frustrating this must be. Upon checking, our product support team has already reached out and requested a video showing the issue so we can better assist, but we haven’t heard back yet. Please feel free to reply to our email when you can, and we’ll be happy to move forward with the next steps to resolve this for you.

Posted 1 month ago

“Would not recommend this company. Poor customer service”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating this must have been. Upon review, one of our management team members has already reached out to assist you and provided clarification regarding our curbside delivery process, as well as our return policy. If you decide to move forward with a return, please feel free to reply to our email and we’ll be happy to assist you with the next steps.

Posted 1 month ago

“- [ ] Horrible! I got my order damaged. The chrome plating was missing, and neither sleeve would spin as it should. I reach out to customer support and they were a total pain. They wanted to give an 10% discount instead of fixing the issue. Finally they agreed to send a replacement. I got my replacement in the mail and it’s also defective! Only one sleeve spins freely, the other sleeve spins horrible and sounds like a train is about to fall off the tracks! I reached out again and heard nothing from them. Email, customer chat… nothing. Then today I get a promotional email to leave a review… 😂”

Helpful Report

Posted 2 months ago

Hi! We're really sorry to hear about your experience—this is absolutely not the level of quality or service we aim to provide. After looking into your case, I can confirm that our product team has already stepped in and a replacement was issued to resolve the issue. Your feedback is extremely important to us, and we’re taking this seriously. If you’re still experiencing issues or haven’t received the support you need, please reach out once more so we can make this right as quickly as possible. Thank you for your patience and for bringing this to our attention.

Posted 1 month ago

“I am higly dissatisfied with Titan Fitness. I will not be buying any more products from this company. I have three products I cannot use and the return policy makes it impossible and not cost feasible to return items.”

Helpful Report

Posted 2 months ago

Hi! We’re sorry to hear about your experience and apologize that the products didn’t work out for you. We do offer returns within 30 days of delivery for items that are unused, in original packaging, and in new condition. Refunds are issued minus a restocking fee, as outlined in our policy. Unfortunately, return shipping costs are set by the carrier and are outside of our control. You can view our full return policy here: https://titan.fitness/pages/return-policy Please let us know if we can assist further—we’re here to help.

Posted 2 months ago

“Scratch and dent item came incomplete, with no hardware. I need to buy all the screws/nuts/bolts retail, and the additional cost will negate the discount I received from buying scratch and dent rather than a regular item. I called to complain and the company was polite but useless. Would not buy again.”

Helpful Report

Posted 2 months ago

Hi! We’re sorry to hear about your experience and understand your frustration. As noted on our product page, Scratch and Dent items are sold as-is and may include cosmetic damage and/or missing hardware, and are not eligible for returns or warranty claims. We’re glad our support team was able to assist and explain this, and we appreciate your feedback. If you have any other concerns, please feel free to reach out—we’re here to help.

Posted 2 months ago

“Package never arrived. When I checked the delivery it said it was damaged 3 days prior and no one got back to me, then took me hours to get to their customer service. Had to get refunded and lose the extra money I paid for protecting the package. I’m sure the squat rack was decent but not buying or recommending buying here again.”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry to hear about your experience—that’s not the level of service we strive to provide. Upon checking, our support team assisted you by providing instructions on how to file a claim with Route, and we’re glad to know that your order has since been refunded. We understand how frustrating this situation must have been. If you have any other concerns, please feel free to reach out to us—we’re always here to help. We also hope you’ll consider giving us another chance in the future.

Posted 2 months ago

“I purchased a Roman Chair Back Hyperextension from Titan Fitness for $228.40, advertised as new. Upon arrival, multiple parts were scratched, rusted, and bent, indicating it was not new. I provided photo evidence and attempted resolution, but the merchant only offered a minimal partial refund (~18.5%). They eventually provided generic options (replacement, partial refund, or return). After a series of back and forth emails I decided to just return the item. When I requested a full refund with pickup due to the defective condition, their final response was dismissive and procedural rather than solution-oriented: “The Return PDF must be attached to the package or inside of the package to be eligible for refund, if a refund is applicable.” At no point did they acknowledge the inconvenience of receiving a damaged product or the burden of repackaging large, defective equipment. This process was unnecessarily prolonged and frustrating. As a repeat customer, I expected better service and accountability. Instead, I was left with defective equipment and no reasonable resolution.The whole experience was not how you treat a repeat customer or a new customer.”

Helpful Report

Posted 2 months ago

Hi! Thank you for your feedback, and we sincerely apologize for the experience you’ve had. This is not the level of service we aim to provide, especially for our valued repeat customers. Upon checking, we can confirm that your return has been processed and arranged for a full refund. We appreciate your patience throughout this process and your continued support. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Posted 2 months ago

Titan Fitness is rated 4.5 based on 30,883 reviews