Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,765 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 27th May 2025

1489

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am disappointed in the quality of product I got from Titan Fitness. When I tried to return the product, they were unhelpful.”

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Posted 1 week ago

“poor product and poor customer service”

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Posted 1 month ago

“I never got it. Fed ex wanted to leave it in my parking lot which is far away from my house.”

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Posted 1 month ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Spent over 1k on my recent order. I received damaged unusable equipment and one of my items never arrived. I've notified them several times but no one will get back to me yet they email me everyday about items they want me to buy.... If you'd like to receive what you ordered maybe look somewhere else”

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Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Should Have Bought Rogue, these guys are the worse”

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Posted 1 month ago

“The Plate Loaded Functional Trainer looks solid and functional, which makes it a huge disappointment that I can't use it. Upon building the product I was 2 hours into building it when I realized I was missing SEVETEEN PARTS. This is unacceptable. I have tried being patient for weeks, but customer service is so incompetent. Since reporting the issue I have received a couple of the parts I'm missing, and a SLEW of parts that I already had. They keep sending the wrong parts even after giving the exact part numbers I need. Today I received one the most important parts I'm missing, one of the sliding frames (I'm still missing the other), and it was MISSING THE HOLDING PIN, making is useless. I feel completely hopeless and now I'm out almost a $1000. If this is never fixed I will never order from this company again.”

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Posted 2 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Extremely disappointed. My order was never completed. Only half the order was delivered and I have reached out multiple times now to get info. No refund was given and zero customer support was given. I will gladly take my money elsewhere. This would be my 3rd or forth order from this company and most likely will be my last unless someone makes it right.”

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Posted 2 months ago

“titan fitness is a horrible option to build a home gym. Product I purchased wasn’t to spec and their customer service was a joke. Pay return shipping and then minus a 20% stocking fee? There are plenty of better options out there. Good luck and steer clear of this company unless you like losing!”

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Posted 3 months ago

Hello. We’re truly sorry to hear about your experience and appreciate your feedback. We strive to ensure our products meet expectations and regret that we didn’t meet yours. If there’s anything we can do to resolve the issue, please don’t hesitate to reach out to our support team. Thank you for sharing your thoughts. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Received the wrong product. Spoke to Titan numerous times. Have not been shipped the correct product. Insanity. Over $600 purchase.”

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Posted 4 months ago

Hi. I truly apologize for the inconvenience this has caused. Upon reviewing your case, I can confirm that our support team has been in touch with you and has already arranged a replacement for the incorrect product. We understand how frustrating this situation is, especially for a significant purchase, and we’re working to ensure you receive the correct item as soon as possible. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Extremely disappointed in Titans customer service especially from a company I have used for years for gym equipment. Put a cancel request in the next business day as the product I ordered was not going to work and already put a second order with Titan for the right product. After a day of waiting for a response I was finally told that they were too late in putting the cancel request in and that the product shipped before they could cancel the order. I was told to just deny the delivery which I could not do due to being at work. After contacting Titan again I was told I was going to have to return it on my own dime. The shipping company told me that it was going to be $350+ to ship it back which is as much as I paid for my order. When I called again to see if there was a solution the customer service rep hung up on me. Needless to say I will no longer be buying anything from Titan or recommending Titan to anyone I know.”

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Posted 4 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our product specialists, who had already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Titan should really stop email spamming people and prompting them for product reviews, especially when the customer is almost certain to leave a negative review, as in my case. Anyway, I purchased the Plate-Loaded Functional Trainer on January 3rd and the next day I recieved the item. I was thrilled until I noticed the boxes were in tatters and, as I suspected, it was missing a bunch of componenets once I started assembling. I reached out to customer support on January 6th and they acknowledged the missing parts. The communcation with customer support was originally good and I was inclined to hold off on any negative feedback. However, it's now January 15th and I have no replacement parts and no updates from customer support. I just have a half-assembled, not usable piece of gym equipment taking up space. Based on my experience, I do not recommend purchasing from this company.”

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Posted 4 months ago

“Dealing with Titan Fitness was, without a doubt, one of the worst customer experiences I’ve ever had. I ordered the Wall and Rack Mounted Pulley Tower. Although their website showed it was out of stock, it indicated they would restock the item and ship it soon. While placing the order, the website also stated I wouldn't be charged until the item was shipped. However, I was charged immediately. I waited until the promised restock date, but the item was still not available. I waited even longer, yet it remained out of stock. Frustrated, I emailed their customer service to request a refund. This was just the beginning of a long and exhausting exchange. Many of my emails went unanswered, while others received generic replies like, "We’ve transferred your request to our billing department." Despite sending several follow-ups over the course of many days, I still received no refund. Finally, I decided to dispute the charge with my bank. To my shock, my bank representative later informed me that Titan Fitness claimed the item had been delivered to me. This was completely false—I never received the product. Thankfully, my bank sided with me and refunded the charge. I wasted so much time dealing with Titan Fitness. Never again.”

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Posted 4 months ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 4 months ago

“I have only received 1/2 of the rack, so it is impossible to use.”

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Posted 4 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

“I will never order from titan again, their customer service is the worst that I have ever experienced. For 3 weeks I have been trying to get a replacement for a barbell that I never received due to it being damaged in transit. I have been getting the run around sent back and forth between titan customer service and route customer service, I am still trying to have the issue resolved. Save yourself the hassle and order from Rogue.”

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Posted 5 months ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and helped you file a claim with Route. Please check your email about the refund update. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

“Not very happy with your return policy. A 20% restocking fee on top of having to pay for shipping to return. Not only that, you do not provide a printable professional return label. I should have ordered through Amazon. Very disappointed in your overall very inconvenient service unfortunately.”

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Posted 6 months ago

“Attempted a return that fell within the companies return guideline and was ignored. Very horrible customer service. Products are decent. Buyers should be aware the company is shady.”

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Posted 6 months ago

“I would give 1 star if I could. Worst possible experience you could ever have with ordering from these clowns. First off I’ve ordered 4 different pieces of gym equipment from them. (And not cheap items) Every piece of equipment has had missing parts, and it takes weeks for them to send the correct parts. Took them 3 different orders just to send the correct parts for my leg extension. I had to go to Home Depot and also order my own replacement parts just to finish building the equipment. Complete waste, just to add the customer service is terrible and it takes multiple calls just to get someone on the phone and not resolve the issue. Very disappointing.”

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Posted 6 months ago

“Came in damaged only wanted a new one would have gladly sent this one back and they only offered me $2 off and stated I couldn’t get a new one cause I didn’t buy the insurance for delivery!!! I will no longer purchase anything from Titan!! I only want what I paid for!”

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Posted 6 months ago

“Ordered a bench months ago and am still missing parts. The box arrived looking like it was catapulted into a canyon. Bench itself was scratched and missing parts. I've received abysmal support. Was told that I should have purchased insurance if I wanted everything I ordered — WHAT? I requested replacements for the 3 missing parts and and full week later they sent me 2 washers. I'm not even kidding. What kind of way of doing business is this? Seriously? To what gain is it to treat your customers like this? No, I'm asking. As it stands: I will never purchase anything from this company again; I will never recommend this company to anyone; I will actively go out of my way for the rest of my life to tell everyone I know in the fitness community about my experience and to avoid this company like the plague. What a waste — all around.”

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Posted 6 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Loosing faith”

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Posted 6 months ago

Titan Fitness is rated 4.5 based on 27,765 reviews