Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

4.5 Rating 28,838 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 28,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 6th December 2025

Ryan S

Joyce W

Titan Fitness 5 star review on 4th December 2025

Christopher B

Titan Fitness 5 star review on 3rd December 2025

Christopher B

1543

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The description of how it works on the website is incorrect. They also don’t reimburse you for shipping back and also have a hefty restocking fee. Also, no written instructions to install the product. I am done purchasing from them.”

Helpful Report

Posted 3 days ago

Hi! Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the product description, installation, and return process. We understand how disappointing this experience has been. Upon checking your case, we can confirm that our support team assisted you and that the issue stemmed from the wrong item being ordered. We truly appreciate your feedback, as it helps us improve our product information and customer experience. If you need any further assistance, please don’t hesitate to reach out.

Posted 1 hour ago

“Didn’t come with all parts required for assembly”

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Posted 4 days ago

Hi! We’re very sorry to hear that your item arrived without all the required parts for assembly. That’s not the experience we want for our customers. Please contact our support team so we can quickly send the missing components and make this right. Your feedback is appreciated and helps us improve our quality control.

Posted 1 hour ago

“False Advertising for the TwistLock Pro Barbell Collars - they do NOT hold plates on an olympic barbell.”

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Posted 5 days ago

“Terrible product. Terrible company.”

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Posted 2 weeks ago

Hi! We’re very sorry to hear about your experience. We understand how frustrating this situation has been for you. Upon checking your order, we can confirm that our team has already assisted you and provided a free return label so you can send back the incorrect item that was ordered. If there’s anything more we can do to help or clarify, please don’t hesitate to reach out.

Posted 3 hours ago

“The package came damaged and missing parts. I have filed a claim and it’s been over a week with no response or update. Customer service is useless and they use a third party to facilitate the claims. At this point I have to assume that they are not going to address the issue. And I can’t even use the machine with the parts I’m missing.”

Helpful Report

Posted 1 month ago

Hi! We’re very sorry to hear about your experience and the issues with your order. Upon checking, we can confirm that Route has issued a replacement for your claim. Please check your email for the order details and tracking information. If you have any trouble locating the email or need further assistance, please don’t hesitate to reach out to us directly — we’ll be happy to help ensure everything is resolved promptly.

Posted 1 month ago

“I ordered a Titan T3 yoke and received only the uprights and crossmember, but not the base or loading pins. I contacted Titan and was advised I would receive a replacement T3 yoke but that never happened. So now I have two uprights and a crossmember, but not a yoke and I’m out &400.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Don't hesitate to contact us if you have any other concerns.

Posted 1 month ago

“I got a very good deal on this bench just disappointed on how I received it. First off u can tell the box was retaped. The bench has a few scratches and was bent on 2 different areas. Which I had to fix. Didn't bother to call Titan because there return and exchange is a headache. This will be the last piece of equipment I order from them being Everytime I order something it's damaged.”

Helpful Report

Posted 2 months ago

Hi! Thank you for your feedback, and we’re truly sorry to hear about your experience. This is not the level of quality or service we aim to provide. We appreciate you bringing it to our attention and will use it to help improve our shipping and service processes. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Did not mean to order, sent an email immediately to cancel, got no response, way too expensive for what it is.”

Helpful Report

Posted 2 months ago

Hi! Thank you for your review. We’re sorry to hear about your experience. We did send a response regarding your cancellation request—please check your inbox, including your spam or junk folder, in case it was filtered. If you still can’t locate it, feel free to reach out again, and we’ll be happy to assist further. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“These collars need stronger magnets they just slide down my 2x2 rack all the way to the floor. Would return but I’m not paying 20% restocking fee. They are also hard to remove from the bar because the rubber in the inside ring snags in the bar the whole way when trying to remove or install them. Would not recommend these”

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Posted 2 months ago

“Titan fitness is poorly managed and was unable to cancel an order minutes after it was placed. They were unhelpful all the way through the process.”

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Posted 2 months ago

“I bought this product on sale because the retail price is abhorrent… especially for its quality. Never again. This item couldn’t stand up on its own if that was all it was required to do… Let alone HOLD WEIGHT! This product is a serious hazard to the safety of people. Plus, their return policy is outrageous! You mean to tell me I have to pay to ship it back to you because the product was so poorly made? I refuse to have my name associated with a product of such negligence. The cost of shipping to return was TWICE the price of the item itself. AND you have to pay a 20% “restocking fee” !?! This company does whatever they can to differ blame and I will not support TITAN FITNESS.”

Helpful Report

Posted 2 months ago

“My item was missing many screws and washers so I do not recommend titan fitness as I emailed them and never got a reply terrible customer service”

Helpful Report

Posted 2 months ago

Hi! We’re sorry to hear parts of your order are missing. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“The Jcups is damaging my rack Titan Series rack. So I'm not using them.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“I received this order several weeks ago. While assembling I realized there was not enough hardware. I reached out to titan fitness and they said they would send more hardware. That was 2 weeks ago and it still has not come. There is no tracking order so at this point I am a very unhappy customer and would not buy again.”

Helpful Report

Posted 2 months ago

Hi! I’m very sorry for the delay and the inconvenience this has caused — I completely understand your frustration. I’ve checked on the replacement hardware, and it is out for delivery today. We appreciate your patience, and I truly apologize that this experience didn’t meet expectations. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“TERRIBLE HORRIBLE”

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Posted 2 months ago

“I order the titan strength belt two times L, and XL, and both times found out that they are not true to size. On top of that they make us cover the shipping cost to return which is half the price of the belt.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“I ordered the wrong size, customer service wanted to charge me to return them, and for a RESTOCK FEE!!!. That’s absolutely wild So now I’m stuck with the wrong size and no refund.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference: https://titan.fitness/pages/return-policy Please email us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Not made for women: I now have a sizable and painful bruise on my inner thigh from where the sharp metal bottom edge of the harness hits my leg in the bottom of my squat. I presume this doesn't happen for men/ taller people because the end of the harness is higher on their bodies. Frustrated, as this isn't the first time encountering lifting equipment clearly only designed with men in mind.”

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Posted 3 months ago

“The welds on the pull up bar were bad quality - holes, lack of fusion, huge amounts of excess weld material, and spatter. Looks bad, and I'm worried the welds will fall apart. I suggested multiple options to Titan to resolve the quality issues with the item I purchased, but the only option given was to return at my expense and pay a 20% restocking fee. Bad customer service and would not recommend Titan to anyone based on this experience!”

Helpful Report

Posted 3 months ago

Hi! Please accept our sincere apologies if the item you received did not meet your expectations. We take pride in offering high-quality products and regret that we fell short in your case. I’ve reviewed your account and see that you’ve already spoken with one of our product and warranty specialists, who assisted you with your concern. The offer provided by our support team is the best we can extend at this time. We hope for your understanding. If you need further assistance, feel free to contact us at info@titanbrands.com

Posted 3 months ago

“this company. is poor. I tried to put it back. my attachment. A lot of problems. titan not good.👎 I never buy any gear again”

Helpful Report

Posted 3 months ago

Titan Fitness is rated 4.5 based on 28,838 reviews