Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 31,708 Reviews

87 %

of reviewers recommend Titan Fitness

4.5

Based on 31,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 27th August 2026

1586

Anonymous

Anonymous // 01/01/2019

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“I bought the traditional spring clips with the 20” loadable Olympic dumbbells. The spring clips do not hold weights on the dumbbells when doing motions like hammer curls. The weights slid off right onto my garage floor. I do not recommend the spring clips.”

Helpful Report

Posted 1 week ago

“Definitely does and works as it should. Unfortunately the chrome is peeling on multiple 10 lb plates. So after unboxing these; it’s as if they were used and abused. Maybe it was just the horrible packaging. All busted and beat up, Just like the weights inside. Very disappointing . . .”

Helpful Report

Posted 1 week ago

“Chain itself functionally is ok - however the zinc coating is flaking everywhere. First set of chains was lost in transit. Took nearly 3 weeks to get another set processed which was subsequently damaged heavily with a package barely put together and hanging on with tape.”

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Posted 3 weeks ago

“It is very rare that I provide a review that is low. The sole reason for my two star review is customer service. I purchased a weight bench that retails for about $450. Certainly among some of the higher end in price point out benches that are out there. I got one because my personal trainer has one and I trusted his recommendation. However, the logo on the bench is crooked. Like crooked enough so you would see it the second that you looked at it and walked in my little home gym. It looks like I bought it at a manufacturers mistake sale. I contacted customer service and after being transferred through 2 to 3 different teams for review, I was offered a discount on a FUTURE PURCHASE. So basically you apologize for what happened to me, wouldn’t do anything to make it better and want me to buy more from you, the company that has disappointed me. I will not recommend this brand to anyone. And there will be a lot of people seeing my home Jim because we have house guests all the time.”

Helpful Report

Posted 1 month ago

Hi! We're sorry to hear about your experience and understand how disappointing it is to receive a product with a cosmetic issue. We understand why this has left a negative impression, and we sincerely apologize for the frustration caused. Upon reviewing your case, we see that one of our Product & Warranty Support Team members has already assisted you and, after reviewing the issue, offered a partial refund as a resolution for the cosmetic defect. If you agree with the proposed resolution, please reply to the email that was sent so we can move forward and complete the process. We truly appreciate your feedback, as it helps us improve both our products and the support we provide. Thank you for giving us the opportunity to make this right.

Posted 4 weeks ago

“Defective part which was annoying. So I had to wait for part to be replaced. Customer's service was average.”

Helpful Report

Posted 1 month ago

Hi! We’re sorry to hear that you received a defective part and had to wait for a replacement. Upon checking, we can confirm that a replacement was issued to address the defective part. We appreciate your patience and feedback, and we apologize that your experience with our customer service did not meet your expectations.

Posted 1 month ago

“Ordered the Roman chair to test their quality before dropping big money on a full gym setup. Huge mistake. First one showed up bent and covered in rust. To their credit, support handled the replacement fast and paid for shipping, but the second one arrived in the exact same condition—bent frame and rust all over the chrome. Clearly, they’re just letting their inventory sit somewhere wet and rotting. Don’t waste your time; I’m taking my business elsewhere for the rest of my build.”

Helpful Report

Posted 1 month ago

Hi! We’re very sorry to hear about the condition of the Roman Chair you received. Upon checking, we can confirm that you were assisted by our support team and that a return and another replacement were issued to address the concerns with your order. We appreciate your feedback and sincerely apologize that the replacement did not arrive in the condition you expected. We’ll be sure to share your experience with the appropriate team for further review.

Posted 1 month ago

“The eccentric hooks provided something I hadn't seen before and was excited to use in off season program. Multiple weeks passed without hearing anything on delivery since I purchased. Had to reach out to a virtual agent in India who informed me that there was a back order. When I did get the hooks there was some damage on the box and product. Superficial and the metal was not dented - only logo but I didnt want to say anything in fear of having to return it and wait another 6 weeks.”

Helpful Report

Posted 1 month ago

Hi! Thank you for sharing your feedback. We're glad you're enjoying the eccentric hooks, but we're sorry for the delay, the lack of communication regarding the backorder, and the cosmetic damage upon arrival. We understand why that was frustrating. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. If you ever need assistance filling a claim, please don't hesitate to reach out—we're always happy to help.

Posted 1 month ago

“Ordered online. Item as described. Came in time frame as advertised.”

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Posted 1 month ago

“Could be good bars and a good price but one of the two bars was welded incorrectly which prohibits the bars from lining up parallel or flush with the ground. It takes extra time to line up the bars because of this and makes for a wobbly platform.”

Helpful Report

Posted 1 month ago

“I have generally liked Titan Fitness' products and own several of their items but was recently discouraged by their customer service due to misleading product specifications for a purchase that I recently made. Effectively their product required a very non-standard specific accessory that wasn't made clear to the purchaser. While their product description for a certain item was incomplete and misleading they didn't try to make things right by acknowledging the mistake and offering a $30 discount for the required accessory.”

Helpful Report

Posted 1 month ago

“The gluten hamstring is unstable even when I get on it”

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Posted 2 months ago

“My experience currently has been horrible. I have not yet received my equipment since placing my order on 5/22/26. Titan brand actually shipped me a tractor part instead of my gym equipment. It took me 5 days to get a hold of a supervisor to get my order shipped correctly. I am scheduled to receive my gym equipment this Thursday 6/11/26. We shall see what gets delivered.”

Helpful Report

Posted 2 months ago

Hi! Thank you for sharing your experience. We sincerely apologize for the shipping error and the frustration caused by receiving the wrong item, as well as the delay in getting assistance. Upon checking, we can confirm that the replacement order has been delivered. We understand how disappointing this experience has been and appreciate your patience while we worked to resolve the issue. Thank you for giving us the opportunity to make it right. If there is anything we can assist with in the future, please don't hesitate to reach out to our support team.

Posted 2 months ago

“Fast shipping and decent shopping experience. Product was not designed well.”

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Posted 2 months ago

“The website and delivery was easy.”

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Posted 3 months ago

“This review is for the "Roman Chair Back Hyperextension." I purchased this equipment, and it was shipped and delivered quickly. But the box came damaged, and the parts inside were packaged extremely poorly. Only thin bubble wrap was used, which is insufficient for something so heavy and bulky. Because of this, multiple pieces were scuffed and dented. The "Titan Fitness" metal name plate had a screw missing and was bent. I reached out to customer support, who offered a partial 10% refund due to the cosmetic damage. I also asked for a replacement name plate, but they said they were out of stock. The product itself is fine for the price, but purchase at your own risk. There is a high likelihood if they ship all their equipment haphazardly in a box, for it to arrive damaged. I will not buy from Titan Fitness again due to the high risk of parts being damaged during shipping.”

Helpful Report

Posted 3 months ago

Hi! Thank you for sharing your experience, and we’re sorry to hear about the condition in which your Roman Chair Back Hyperextension arrived. We understand your frustration with the damaged packaging and the scuffs and dents on multiple components, as well as the missing and bent name plate. We also regret that we were unable to provide a replacement name plate due to it being out of stock, though we’re glad our team was able to offer a partial refund as a resolution. Your feedback regarding packaging and protection during transit has been noted and will be shared with our team for review to help improve future shipments. If you need any further assistance, please don’t hesitate to reach out to our support team.

Posted 2 months ago

“Feeling slightly misled after my first Titan Fitness”

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Posted 3 months ago

“Item arrived with damage. Contacted customer service. Ask for touch up paint or replacement part. Refused to do either…offered me $23 refund. Equipment is sturdy and high quality, but unwilling to address damaged items. Tried to resolve my issue but basically no help from Titan. I would not buy anything complex from them.”

Helpful Report

Posted 3 months ago

Hi! We’re sorry to hear your item arrived damaged and understand your frustration. Upon checking, a partial refund was agreed upon and has already been issued by our Product Team. We appreciate your feedback and will use it to continue improving our customer experience.

Posted 3 months ago

“Go reputation”

Helpful Report

Posted 4 months ago

Hi, thank you for your feedback. We’re sorry to see your 2-star rating and would really like to understand what went wrong. If you’re open to sharing more details, please reach out to our support team so we can address your concerns and improve your experience.

Posted 4 months ago

“Ordered multiple products at various times, last 2 times, the shipping department forgot my unit #. I was able to retrieve my orders, but put unnecessary stress on the process locating the couriers.”

Helpful Report

Posted 4 months ago

Hi! We’re very sorry for the frustration you experienced with your recent orders. Upon checking, your apartment number was correctly indicated on the order, so this was certainly an error in the system, and we sincerely apologize for the inconvenience it caused. We also confirmed that you’ve been assisted by our support team and agreed upon a coupon to help resolve the issue. We appreciate your patience and feedback, and please don’t hesitate to reach out if there’s anything else we can help with.

Posted 4 months ago

“I got the wrong size and when i tried to return it. I went through hell to get my return approved.”

Helpful Report

Posted 5 months ago

Hi! Thank you for your feedback, and we’re sorry to hear that the return process felt difficult. That’s not the experience we want for our customers. Upon checking, our product support team has been assisting you throughout the process, and we understand that you ultimately decided to keep the item. We appreciate you sharing your experience, as it helps us continue to improve our processes moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 4 months ago

Titan Fitness is rated 4.5 based on 31,708 reviews