Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“Product quality is great, but they do not have a last mile solution when they ship freight. So if your residence does not accept Semi-trailers, you are forced to drive to the freight company to pick it up or they will ship it back to Titan. In 2025, I was miffed that there was no last mile solution for residential delivery. I ended up hiring a truck.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback and for sharing your experience. We’re happy to hear you’re pleased with the quality of your product, but we’re sorry to learn about the challenges you faced with delivery. We understand how frustrating it can be when freight shipping options don’t meet residential needs. Our team is actively exploring better last-mile delivery solutions to improve the experience for our customers. We truly appreciate you bringing this to our attention and hope to provide a smoother process in the future.

Posted 4 weeks ago

“Price and delivery speed were fine but we accidentally ordered the wrong thing. I come back to the site and to my orders and I couldn't find any obvious way to return the item. I look at the bottom of the page and see Refund policy so I click it. Look at this: -Item must be unused, in the same condition that I received it, in original packaging. -I have to get a Return Authorization form, fill it out, and submit it to their support team. -I have to pay for shipping, PLUS a 20% restocking fee (deducted IF I get a refund). -Shipping an item over $75? "...Consider purchasing shipping insurance. We do not guarantee that we will receive your returned item." Nonsense. Absolute nonsense. I will never order from them again because of this alone.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference: https://titan.fitness/pages/return-policy Please contact us if you require further assistance.

Posted 1 month ago

“Not as sturdy as it looks or as I would like it to be.”

Helpful Report

Posted 1 month ago

Hi! We’re sorry to hear that the product didn’t meet your expectations in terms of sturdiness. We strive to provide high-quality, durable items, and we’d like to learn more about your experience so we can make it right. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“It comes with rubber pads on the feet that do not stick and keep falling off.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Love the gear I’ve picked up from Titian great quality great prices quick delivery”

Helpful Report

Posted 1 month ago

Hi! Thank you so much for your kind words! We're thrilled to hear you're loving the gear and had a great experience with both quality and delivery. We noticed that you left a 2-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We truly appreciate your support and look forward to serving you again soon!

Posted 1 month ago

“Overall the quality of the materials and craftsmanship was great, but the steel was already rusting right out of the box.”

Helpful Report

Posted 2 months ago

Hi! Thank you for your feedback! We're glad to hear you were happy with the overall quality, but we're sorry to hear about the rust issue. That’s definitely not the experience we want for our customers. Please reach out to our support team so we can make it right. Please reach us at info@titanbrands.com if you require further assistance

Posted 2 months ago

“Definitely not commercial. Feels like the other competitors. Not as smooth as described. Over all disappointed.”

Helpful Report

Posted 2 months ago

“I’ve spent thousands with Titan and generally liked their equipment, but one machine I bought was unusable from the start. I wasn’t asking for a return, just some recognition as a loyal customer. Instead I was told it was “technically functional” and that nothing could be done. The policy answer was consistent, but it showed me Titan isn’t flexible when a customer’s experience falls short.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Good idea but lacks any thought out design. If you’re a massive person like the mountain then it probably fits you fine. For most people it’s to wide of a placement for the pick up and put down especially for smaller people. It fits me okay for flat press but incline is scetch and overhead is a no go. For my wife and most of our clients it just doesn’t fit them at all. It also doesn’t allow for my loadable dumbbells to sit all the way in the tray. This thing should be rethought to adjust to different widths and maybe even angle. The mad spotters work way better. I had hoped it would make moving 100 lb DB’s easier but it just doesn’t”

Helpful Report

Posted 2 months ago

Hi! Thank you for your honest feedback—we’re sorry to hear the design didn’t meet your expectations. We understand that fit and functionality are important, especially when training with heavier dumbbells. Your suggestions for adjustable width and angle are valuable, and we’ll be sure to share them with our product team for future improvements. If you need any further help, please don’t hesitate to reach out to us at info@titanbrands.com

Posted 2 months ago

“Well, since they're asking for a review of the company rather than the product, here it goes: 2 stars because when you go to checkout, there's a snag (really seems like a con to me, and I brought this to the company's attention twice, by phone and by email) that if you don't happen to catch, you'll end up giving away money. In checkout, they default you to purchasing the shipping insurance, which obviously should be elective. I didn't notice this at first, so I called and they refunded the charge for the insurance. I then warned the rep that this was unethical, and that they should leave the box unchecked, allowing the customer to choose it if they wish. I made another purchase shortly after and I did it again, not because I'm stupid, but because it's subtle. I, like many, get used to buzzing right through the checkouts online after a quick scan of the basics... address, total cost, etc. Bottom line is this box should be unchecked by default, not checked, perhaps hoping many customers will overlook it like I did and then leave it even if they notice it because they don't care to hassle for the refund. Bad business Titan. If this is intentionally dishonest (which it does appear that way) that really mars your name.”

Helpful Report

Posted 3 months ago

Hi! Thank you for your feedback, and we’re sorry to hear about your experience. We appreciate you bringing this to our attention and understand your concern regarding the shipping insurance option. Your input has been shared with our team as we continuously work to improve the checkout experience for our customers. We value transparency and your trust, and we’ll review this process to ensure it aligns with our commitment to fairness. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“I have ordered a few products over the past two years and had issues on 3 out of 4 items. And kind of difficult to resolve. Recently purchased A plate loaded functional trainer and delivered w damaged box and missing parts . They did send another unit and things turned out ok but all parts in a complex machine should come together made it difficult . Also the replacement parts don’t work so we’ll. Very disappointed might need to junk the unit not sure what to do from here ???”

Helpful Report

Posted 5 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“I placed an order and it was not fullfiled. The customer service rep refunded my money and refused to give me any comp which I requested a voucher or account credit. I ended up purchasing the item from Rep Fitness as Titan didn't act in good faith.”

Helpful Report

Posted 6 months ago

Hi. Thank you for your feedback, and we sincerely apologize for the experience you had. We understand your frustration and regret that we weren’t able to meet your expectations in this instance. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“If your 5'6" don't recommend for shorter people have to put pad under my shoulders for hack squats and a thick pillow while doing leg press so I can get deep , also you have to slide your fingers along the lock out rails to keep them from flopping down and locking the thing while your doing hack squat which sucks there to loose and sloppy??? It's well made heavy duty just has some issues I've bought other titan stuff and satisfied with it , but this one if I knew what I know now I wouldn't buy again .”

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Posted 6 months ago

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

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Posted 8 months ago

“Two holes were not drilled out properly, not allowing the bolts to go in. It took me about an hour and a half with a half inch steel drill bit to open the holes to allow the bolt to go through. After that the product was very sturdy other than a bit of wobble I the foot plate. But if the didn't happen I would have given it 4 starts.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

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Posted 10 months ago

“Package was damaged with small part damaged . Has taken three weeks and still no part shipped for replacement.”

Helpful Report

Posted 1 year ago

“I received the item, but it was missing a part (a knob). I immediately reached out to customer service, and over a week later, I'm still waiting to even hear if they'll send me the missing knob which is a bit ridiculous considering the cost of the item. I'll be happy to update this review once the missing part is received.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I can’t use this machine for myself or my clients. The back panel is too short to hook your heels when you have to use plates to elevate yourself as I’m too short and so are most of my female clients. Wasted my money unfortunately”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews

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