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Titan Fitness Reviews

4.5 Rating 27,874 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,874 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
1494
Anonymous
Anonymous  // 01/01/2019
Design seriously flawed, can not install. wrong lengths
Helpful Report
Posted 1 year ago
Upright stand was not able to be installed duie to design. Had to be modiefied with wood block spacers to attached to wall. Please check your designs.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Several pieces came bent and or broken,which has delayed assembly by likely weeks. My opinion of titan fitness will be based on how well they take care of me in getting me the parts that I need because right now I have a 1000$ pile of scrap.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
The legs on the base of the unit were sticking out of the box when they arrived and the paint was scratched up as a result, but it is functionally fine
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received has scratches and if the legs on the base of the unit were sticking out of the box. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
The 20% restocking fee is clearly meant to get you to not return anything… 🙄
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
The box was ripped open and my equipment was scratched and gouged with a bunch of paint torn off
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Unfortunately it is missing a part, fast shipping easy to use website. However it is just sitting here until someone emails me back so they can send me the missing bearing.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
the lat pulldown does not flow smooth at all. not worth what it costs at all for this low of quality
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Return policy is outrageous. Makes it worth it to keep the items that you bought even if they are wrong or not what you expected.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
I was so excited to get this once it was put together I saw that the weight plates had to be 2 inch Nowhere on there description it stated 2 inch plates or any size for that matter contacted customer service they got back to me once with no help at all but to just return this more then 100 lb device
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
I got a confusing email about downloading an app to track my order, and the app wanted access to my information, so I didn’t do it, leaving me with no obvious way to know what was happening to my order. I had to call and learned it was back ordered. Can’t you just keep me informed like every other company without making me download an app. Product arrived with some paint chips and other minor damage. Product was relatively low priced so I do understand that comes with lower quality.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received had some paint chips and other minor damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Ordering process was not easy, delivery came in multiple different deliveries, items were not straight, items were mis delivered and then sent as used repackaged items, customer service was slow to respond or ignored me.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
The bench's shopping box arrived extremely damaged and open on both ends. The bench's itself had scratches on one end but it wasn't worth the hassle of asking to exchange it, considering the next box would properly arrive in poor shape. This was a birthday present so obviously, I'm not happy with the "not new" aspect on the product. Also, your customer service refused to price match this product when I got an email advertising a lower price for it only a week after my purchase. Very disappointing.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if you were not granted immediately a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. However, upon checking, you were able to speak to one of our support and were granted a partial refund for the price difference. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Service is always exceptional but this stand is a zero! It is solid but it doesnt have any stops on the sides, if you don't place the weight perfectly in the center it rolls off and the weights go crashing on the floor. Fortunately I have a thick gym floor otherwise I would have had to replace some of my flooring. It doesnt even dip down in the middle! The only thing this stand has going for it is how heavy duty it is. I am going to keep it since my husband can modify it to make it work
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Items came with poor assembly instructions. Shipping was poor and not on time.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 1 year ago
I've been a long time titan customer. I have the x6 rack, seated calf raise machine, functional cable trainer, a slew of accessories, and now this hyper v2. The good: Affordable Easy assembly The bad: It does not have enough adjustability. I've got it slammed down as far as the pads can go and it still comes up to my hips when I'm on ecentric. This puts pressure on the front of my hips, and also limit range of motion. Come on Titan! Design the product to be adjustable so that it is usable by tall and shorter people! I'm 5'9". I'm right around average height for a male and yet even at the lowest possible setting it is still too tall. The pads are terrible. Titan, this isn't hard to remedy. You guys know you could easily add an option for premium pads. If part for it! So, to wrap this review up... cheap, easy to put together, poor design makes it unusable without modification for roughly half the population, and poor quality materials. This is likely my last purchase from Titan. I'm just gonna spend the extra and get something from rogue next time.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim.Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Item arrived banged up and missing parts. Part of the blame does go to the shipping service, however it was very poorly packaged. However I will give one star for the somewhat easy refund process.
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Initially, I tried to place an order multiple times using different payment systems, devices and browsers. However, the process kept resulting in errors. Eventually, my card got charged twice but I did not receive any order confirmation. I could see the order in my account but there were no details available. I had to reach out to the support team for assistance and they were able to reroute one of the orders. However, even after 10 days, I have not received a refund for the extra charge. The ordering process was extremely frustrating and probably the worst experience I have had in the last 10 years of ordering anything online.
Helpful Report
Posted 1 year ago
Hi, we apologize for the previous experience you had with placing an order. Upon checking, the refund for the returned items was issued on 03/07/2024 and it should reflect on your account in 7-10 business days. Please note that our refunds are posted in your account to the original date of the order. Kindly monitor your refund and reach out if it doesn't reflect after the given turnaround time. We appreciate your patience. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Like the equipment, the packaging wasn’t cool. The screws was out of the pack. I had to look for all the stuff inside the box. The foam that they put the stuff in to keep it from messing up was all broke up . it wasn’t right that’s all I can say
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 1 year ago
Every piece of the dumbbell rack I purchased was scratched, the packaging was one sheet of the smallest bubble wrap I have ever seen and nothing was secure in the box allowing all the pieces to slid around and scratch every piece
Helpful Report
Posted 1 year ago
Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,874 reviews