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Titan Fitness Reviews

4.4 Rating 24,076 Reviews

85 %

of reviewers recommend Titan Fitness

Company Reviews

Product Reviews

4.4

Based on 24,076 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 4 star review on 15th April 2024

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Titan Fitness 5 star review on 7th April 2024

1221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“It works well as a pulley but, the length of the main bracket is too short. As there is no guide, some swing is inevitable during sets. The width of the plates and proximity to the side of the rack guarantees that they collide. I've tried clamping a sheet of plywood but that's not completely effective either. Not only does it make me want to stop my set, it makes me want to throw it across the room.”

Posted 4 months ago

“The box showed up damaged which I could write off to an issue with the carrier but the weight bench was missing a wheel. One wheel came pre installed and the other was missing.”

Posted 4 months ago

“Received the equipment and the top piece was missing a hole on one side for a pulley.... it looks like it was partially cut, but only half way. which makes completing assembly impossible.”

Posted 4 months ago

“Solid machine. Unfortunately, at 6ft tall, I'm only barely able to get a full squat. I wish I could go a little lower but the bumper stops are welded on and can't be adjusted. The safety bars roll out while performing exercises which, in my opinion, is a safety hazzard. You think for the price, this machine would be better.”

Posted 4 months ago

“Honestly only issue is bent corners and scratches on the product, not looking to return it because it’s a hassle and a Christmas gift, but sure hated seeing that as soon as I opened the box..”

Posted 4 months ago

“Package was a week late and did not show up in a box.”

Posted 4 months ago

“Still haven't received my weight's.”

Posted 4 months ago

“The coating is chipping off. It doesn't affect the movement but I'm getting paint chips all over because of the poor finish.”

Posted 4 months ago

“Customer service is not good. Bought a piece of equipment, 2 days later it went on sale and they wouldn’t refund me the difference because it was already purchased.”

Posted 4 months ago

“Unfortunately, I received an item that was sent SKU 430343 instead of the item that we ordered, SKU 430105. At this point, we would like to keep the item that we have and be refunded $20.00 for the difference in cost. In addition, we would like to order more items from Titan but are hesistant to do so after this mix up. If we could be provided with a percent discount on future orders, we would be more inclined to order again. Thank you in advance for your support, Kristin Dwyer 9149806875”

Posted 4 months ago

“I would usually give Titan a 10 out of 10 as this bench was the 5th piece of home gym equipment I purchased from Titan. Instead of Titan Fitness eating the money for a ripped cover, they gave it to me. The leather cover they put over top of the main body cushion has a large rip in the corner, my husband assumes they over stretched it when they made it. Not worth the hassle of returning or exchanging its just very poor quality control this time, especially for a $550 bench. Hopefully it stays together”

Posted 4 months ago

“Fast shipping! Solid equipment! Terrible Customer Service! The above is my honest opinion. My experience with Titan started when I flubbed the shipping address for my order and called the customer service line as soon as it opened the next day to update the address, but nothing could be done. Every interaction I had with customer service that day was disorganized and helpless. I ended up driving 6 hours to retrieve the several hundred pounds of equipment that had been delivered to my previous residence over several days. The saying goes, "You get what you pay for" and with this particular company, it seems like that doesn't include a great time when things go wrong. I don't recommend ordering from Titan. In fact, I spent the extra $$ and went with Rogue for the plates the following week.”

Posted 4 months ago

“Titan did a great job! Shipping was fast and the item was packed well even though it’s heavy. Great customer service and they answered my questions! Update: My wife decided she didn't like how heavy it was so I went to return the unopened box and they charge a 20% restocking fee even though it was never opened. I asked if it could be waived, but they did not budge. It was disappointing.”

Posted 4 months ago

“Missing 6 and 8 # wall balls”

Posted 4 months ago

“Sent me the wrong item!”

Posted 4 months ago

“Nice equipment and quick deliveries”

Posted 4 months ago

“Product was well packaged and delivered swiftly. However, after sale service has been weak, and as a result I have been as yet unable to use the product properly.”

Posted 4 months ago

“There are flaws, rough spots, scratches, and pitting on the steel. Also, the upright bench itself does not sit level which irritates me since I try to be as even and symmetrical as I can when I train.”

Posted 4 months ago

“Instructions are horrible. Metal is thin but it works. Probably wouldn’t buy again.”

Posted 4 months ago

“I like how thick the pads are on this bench but the legs came uneven which is really disappointing. The legs of the bench (front and back) come assembled already. So I'll need to slip a wood splint underneath it to straighten it out”

Posted 4 months ago

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Titan Fitness is rated 4.4 based on 24,076 reviews