Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“I bought 3 machines and you won’t honor a 10% coupon”

Posted 1 year ago

Hi, we apologize for any inconvenience. I checked your account and you have been assisted by our support team who informed you that we cannot use the code you provided because you already used it on your previous order. You may also reach out to our sales team to check for any discount they can offer. Our sales team phone number is 1-800-605-8241. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Where to find instructions on how to properly put the equipment together, u fail at, other then that, equipment is satisfactory. Website to go to for the instructions is a joke.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/T3FLDUP.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The set screw does not hold to the rod very well, it sometimes slides off when removing weight. They are very long, but you can pop the endcap off, cut them with a miter saw, and snap the endcap back in place.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Timely delivery, unfotunately the hole pattern on item didn't match up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I would love the dumbbells if they didn’t come damaged and missing a 2.5lb plate.. customer service has been non existent. Have opened a ticket and chatted with two separate people, they both asked me the same questions… still waiting on any resolution on the damaged plates and the missing 2.5lb piece. Pretty disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Basically you have to go onto you tube video and try and figure it all out , as there were parts in mismatched bags and the bolts were not labeled clearly . I used a Tape measure to plan out and space . I had to hack the tops off of tall Rack to be able to gain clearance from wall with the Lat tower installed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for any inconvenience. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Feels sturdy and a good concept l, Will fit full size bumper plates on all sides but mine came in with the box holding on a thread. They put the thinnest foam possible so my set came in highly scratched with paint chipped off.When assembling the leg platform was bent slightly so the wheels aren’t flushed with the ground making it unable to lock in place. Overall good gear just horrible packaging and handling.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was scratched with paint chipped off. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This is the second time items arrive without proper packaging. The bubbles pop real quick during transport and the items arrived scuffed and bent. Not worth the time returning, but you guys need to step up your packaging game.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Forklift had been ran through shipping crate causing damage and scratches on the functional trainer.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Service was good, but item delivered was not the item we ordered. Was charged the correct price for item ordered though.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. Kindly send us a photo of the item you received along with a photo of the packaging for us to determine which item you received. Please reach us at info@titanbrands.com to further assist you.

Posted 1 year ago

“Design seriously flawed, can not install. wrong lengths”

Helpful Report

Posted 1 year ago

“Upright stand was not able to be installed duie to design. Had to be modiefied with wood block spacers to attached to wall. Please check your designs.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Several pieces came bent and or broken,which has delayed assembly by likely weeks. My opinion of titan fitness will be based on how well they take care of me in getting me the parts that I need because right now I have a 1000$ pile of scrap.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The legs on the base of the unit were sticking out of the box when they arrived and the paint was scratched up as a result, but it is functionally fine”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has scratches and if the legs on the base of the unit were sticking out of the box. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The 20% restocking fee is clearly meant to get you to not return anything… 🙄”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The box was ripped open and my equipment was scratched and gouged with a bunch of paint torn off”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Unfortunately it is missing a part, fast shipping easy to use website. However it is just sitting here until someone emails me back so they can send me the missing bearing.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“the lat pulldown does not flow smooth at all. not worth what it costs at all for this low of quality”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Return policy is outrageous. Makes it worth it to keep the items that you bought even if they are wrong or not what you expected.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I was so excited to get this once it was put together I saw that the weight plates had to be 2 inch Nowhere on there description it stated 2 inch plates or any size for that matter contacted customer service they got back to me once with no help at all but to just return this more then 100 lb device”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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