Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

“I was so excited to get this once it was put together I saw that the weight plates had to be 2 inch Nowhere on there description it stated 2 inch plates or any size for that matter contacted customer service they got back to me once with no help at all but to just return this more then 100 lb device”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I got a confusing email about downloading an app to track my order, and the app wanted access to my information, so I didn’t do it, leaving me with no obvious way to know what was happening to my order. I had to call and learned it was back ordered. Can’t you just keep me informed like every other company without making me download an app. Product arrived with some paint chips and other minor damage. Product was relatively low priced so I do understand that comes with lower quality.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received had some paint chips and other minor damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Ordering process was not easy, delivery came in multiple different deliveries, items were not straight, items were mis delivered and then sent as used repackaged items, customer service was slow to respond or ignored me.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 3 weeks ago

“The bench's shopping box arrived extremely damaged and open on both ends. The bench's itself had scratches on one end but it wasn't worth the hassle of asking to exchange it, considering the next box would properly arrive in poor shape. This was a birthday present so obviously, I'm not happy with the "not new" aspect on the product. Also, your customer service refused to price match this product when I got an email advertising a lower price for it only a week after my purchase. Very disappointing.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if you were not granted immediately a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. However, upon checking, you were able to speak to one of our support and were granted a partial refund for the price difference. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Service is always exceptional but this stand is a zero! It is solid but it doesnt have any stops on the sides, if you don't place the weight perfectly in the center it rolls off and the weights go crashing on the floor. Fortunately I have a thick gym floor otherwise I would have had to replace some of my flooring. It doesnt even dip down in the middle! The only thing this stand has going for it is how heavy duty it is. I am going to keep it since my husband can modify it to make it work”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Items came with poor assembly instructions. Shipping was poor and not on time.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 month ago

“I've been a long time titan customer. I have the x6 rack, seated calf raise machine, functional cable trainer, a slew of accessories, and now this hyper v2. The good: Affordable Easy assembly The bad: It does not have enough adjustability. I've got it slammed down as far as the pads can go and it still comes up to my hips when I'm on ecentric. This puts pressure on the front of my hips, and also limit range of motion. Come on Titan! Design the product to be adjustable so that it is usable by tall and shorter people! I'm 5'9". I'm right around average height for a male and yet even at the lowest possible setting it is still too tall. The pads are terrible. Titan, this isn't hard to remedy. You guys know you could easily add an option for premium pads. If part for it! So, to wrap this review up... cheap, easy to put together, poor design makes it unusable without modification for roughly half the population, and poor quality materials. This is likely my last purchase from Titan. I'm just gonna spend the extra and get something from rogue next time.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim.Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Item arrived banged up and missing parts. Part of the blame does go to the shipping service, however it was very poorly packaged. However I will give one star for the somewhat easy refund process.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Initially, I tried to place an order multiple times using different payment systems, devices and browsers. However, the process kept resulting in errors. Eventually, my card got charged twice but I did not receive any order confirmation. I could see the order in my account but there were no details available. I had to reach out to the support team for assistance and they were able to reroute one of the orders. However, even after 10 days, I have not received a refund for the extra charge. The ordering process was extremely frustrating and probably the worst experience I have had in the last 10 years of ordering anything online.”

Helpful Report

Posted 1 month ago

Hi, we apologize for the previous experience you had with placing an order. Upon checking, the refund for the returned items was issued on 03/07/2024 and it should reflect on your account in 7-10 business days. Please note that our refunds are posted in your account to the original date of the order. Kindly monitor your refund and reach out if it doesn't reflect after the given turnaround time. We appreciate your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Like the equipment, the packaging wasn’t cool. The screws was out of the pack. I had to look for all the stuff inside the box. The foam that they put the stuff in to keep it from messing up was all broke up . it wasn’t right that’s all I can say”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Every piece of the dumbbell rack I purchased was scratched, the packaging was one sheet of the smallest bubble wrap I have ever seen and nothing was secure in the box allowing all the pieces to slid around and scratch every piece”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Decent product, horrible customer service and follow through. The Titan product seems quality, however the logistics, communication, and service is lacking. I recieved no shipment tracking information for a large order. Trucks just randomly showed up. Worse, a piece was missing in the shipment, and I had no idea since Titan didn't send any tracking as to what I should expect with each order. There are other issues as well. The assembly instructions are horrible, the bolt down rack doesn't include bolts, and the assembly information in the boxes often tells you to go to a dead webpage. Titan needs to get their game together.”

Helpful Report

Posted 1 month ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Ordered a dumbell rack from Titan and it showed up with multiple large scratches and scuffs. I emailed Titan with pictures of the marks and never even got a reply.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Unfortunately, we checked and we haven't received any email from you yet. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Shipping was fast. Other than that, not a great product. Immediately paint chips started flying off the thing. I then cut myself on the inside lip of the bell as the wrench they give you fits weird when there is only one plate in the bell, ending right on the sharp lip.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I ordered Titan t2 full power cage . Good piece of equipment. Unfortunately, the directions to assemble the rack were not written correctly, Unfortunately if you follow the directions, you will put it together incorrectly. I don’t understand why they do this but customer service, Please read this review and fix the problem.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the manual you received is not written correctly. You can check the manual online as well, https://3642276.app.netsuite.com/core/media/media.nl?id=25103769&c=3642276&h=FGhMn6NpPp-EaPYl2EqBVKQ2uAVXMUCSUCc38hHXw1rwRmVq&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Order should have been for 10% less because I had an email code that offered “an additional 10% off [my] order”, but not honored because this was “already discounted”. No where on your site does this restriction appear.”

Helpful Report

Posted 1 month ago

Hi, we apologize for the inconvenience. Unfortunately, we cannot apply a discount/coupon on this order because the item you purchased is already on sale. Please note that coupons cannot be stacked on sale items. Coupons are only valid on items that are at a regular price. You may however use the coupon on your next order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“T-2 was delivered incomplete. Hardware packaging was open and hardware was missing. Couldn’t complete assembly and customer service is not that great. They had the nerve to tell me to go buy it and they will reimburse me instead of shipping right away so I can complete assembly. Other people’s reviews were accurate.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“The item I ordered was marked as returned by sender which was not accurate as it never arrived here. This is a business that is open all the time with people always available to receive packages. When I contacted the company, I was told to fill out an insurance form and claim it was stolen despite that the tracking showed it was back in your warehouse. I questioned this and was told it was okay to do it. I did not feel comfortable with this and called back to explain I wanted the product I paid for and was not will to report it stolen. That customer service rep got my item delivered successfully. This of course significantly delayed my delivery, required additional time and communication and I did not end up with good feelings about doing future business. I have not had enough time to review the actual product but have liked the quality of other Titan products in the past so this experience is unfortunate.”

Helpful Report

Posted 2 months ago

Hello. Please accept our sincere apologies if your package was returned in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Overall poor experience ordering with Titan. I ordered a bench press that I understood to be on back order until 1/30/24. The item didn’t come until nearly a month later. When it arrived, the item had a bent metal frame and multiple deep scratches that did not appear related to shipping. It’s almost like no quality check was performed. Based on other reviews, it seems like this is par for the course with this company. I will not be ordering from them again.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Most equipment arrived with scratches, dings, and chips. Was not in excellent condition. It wasn’t due to the boxes being damaged either. They looked like they were shipped in good condition. The adjustable bench we ordered was also short on the number of screws needed to assemble it.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on 02/23/2024. Kindly reply to the email with the photos and confirm the missing parts for us to assist you further. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews