Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Seems like an ok company.”

Posted 8 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 8 months ago

“For the price I was expecting a better glue job on the top. The corners were not glued all the way. The pad was not aligned properly when glued on and I can see metal edges on two sides. I was expecting more. I’m a little disappointed to say the least. I am just beginning to outfit a garage gym and may be looking at you competitors as my next purchase will be a belt squat. At the present I could not in good faith recommend Titan Fitness to a friend.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Products are great, but it's so common to have a few essential pieces left out of the package. I've had two support tickets open for nearly a week and no follow-up.”

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Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The build quality is good and the threads are a bit aggressive. However, my biggest issue is that they didn't include any installation instructions with the bar. It's supposed to be a hanging bar from the ceiling, but they provided bolts for concrete, not for studs. Overall, it's an okay product that gets the job done, but you definitely need to do a DIY installation.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://bit.ly/3yLZC2v. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The shopping experience was good. The equipment is good quality. The packing is utterly disappointing. Both items I ordered were badly dented. I decided to live with one of the dents and painted the steel. (Hyperextension). On the adjustable bench I used a 24" Crescent wrench and bent it back so that it was usable. I will not be ordering again.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“I have bought a lot of products from Titan over the year. Including but not limited to: T3 power rack, deadlift platform, 2 Olympic barbells, various rubber plates, plate holders, dumbell rack, etc. My most recent purchase was an attachment to my T3 rack, which was for lat pull downs. The assembly was horrible. The manual was really difficult to read and I ended up hurting one of the cables that came with it. I contacted Titan customer service and complained about the manual, and how because of the poor layout/design of the manual I caused damage. They refused to send me a new cable as replacement (they cost $30 and I've spent thousands with them). They also stated that: "The manual does a good job of instructing on where the cables should be routed, as it would have been changed or updated to do so if it did not already." You can clearly see how many people have issues with their manuals and they clearly don't listen to their customers. Most of the products I have bought with Titan have been great quality, besides a bench that became unstable. Their customer service regarding the bench issue was simular to the lat pull down, imagine that. Titan would have been 4 stars if it wouldn't have been for their lack of customer service and poor manuals. Going forward, I may have to dish out more money to go with a different company unless their 'policies' or customer service changed. As of right now, I do NOT recommend Titan.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Product description states 28mm grips on the hex trap bar. Actual dimension is 25mm.”

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Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Way too me an emails”

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Posted 10 months ago

“landmine handle came missing the tightening bolt. Inside of bar sleeve is full of slag and leftover material from the weld. Not awesome.”

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Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Not what I expected as far as the return policy. To many hoops to jump through for a refund. Took 3 days to tell me if my item will get approved for a refund, followed by a photo of the product before shipping and a heads-up that the return shipping will be on me with a 20% stocking fee. My husband will just keep the 4lb weights ($39.99) and I will move on to another seller to complete his preacher curl.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Pure garbage manufacturing. Holes are misaligned. Screws are too short in some places and don’t even grab the threading. My bench upper pad is only secured by 2 bolts due to hole misalignment. 2 bolts could not be put in. One of the worst assembly experiences I’ve had. No quality control whatsoever. I’ll not buy another Titan product.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Box was shipped in such poor condition that FedEx did not want to deliver it to me. Equipment was held up in shipping for 2 extra days because of this”

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Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 10 months ago

“As of this review, only 2 of 3 packages have shown up, both are just the 4 rack posts. I haven’t received any of the fastening hardware, pull up bars, j-hooks, etc. Not something that should happen when you pay the additional insurance for shipping and it was shipping from less than 100 miles away.”

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Posted 10 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“I ordered the tall squat stand with a pull up bar. The base assembly arrived but the uprights did not. And when I try to check the tracking information it says everything was delivered. I have called and emailed Titan and heard nothing back from them (other than an automated reply). I'm not impressed at this point at all with their customer service. Leisa Meyer”

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Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 07/16/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 10 months ago

“The center hole diameter is oversized and causes serious jiggling. That seems like a basic standard to match.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Purchased the Titan fitness floor mat for the home gym. The mat was cut unevenly (horizontally and vertically) and not to the exact measurements listed on the product page. Besides the poor dimensions, the thickness of the mat is accurate. I would suggest others seek alternatives for future mat purchases due to the not-so-great experience I have encountered...”

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Posted 10 months ago

“Product seems great, but bench arrived without all of the hardware to build the unit. Received on July 1st and contacted customer support but as of yet haven't received the necessary hardware to build the prodcut.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Love your quality products. But products were delivered opened and damaged. Filed a claim, still waiting on a response.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“You haven't even finished delivering my order. Why are you asking for a review?”

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Posted 10 months ago

Hi. We apologize for the inconvenience. I have done some research into your order and I see that, unfortunately, the Performance Series Adjustable Bench is on backorder. At this time, it appears this item is expected to be back in stock on 08/02/2024. This date of receipt is an estimate, so you may see your item sooner or later, as our team works to manufacture and package this product. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The instructions suck ones it comes to the cables. Had to just look at the pics and wing it.”

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Posted 10 months ago

Hello, please accept our sincere apologies for any inconvenience. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews