Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

4.4 Rating 24,076 Reviews

85 %

of reviewers recommend Titan Fitness

4.4

Based on 24,076 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 4 star review on 15th April 2024

1221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“Multiple scratched parts.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Bench is scratched”

Helpful Report

Posted 2 months ago

“They always deliver me things without all of the parts… carved out time in my day to assemble and now I can’t because it came missing the main poles. I’m sure it works fine once I get everything. But just hate the quality of service to get me all of the parts I need. Has been a hassle on several occasions.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 2 months ago

“Upon speaking with a rep., what was said wasn’t followed through and customer service is not the best. They did not help resolve the issue at hand nor uphold their word. A restocking fee and having to pay for shipping on something that could have been resolved if their word was kept is ridiculous. Now we are stuck with a duplicate equipment that wasn’t cheap at all! No matter how great your equipment may be, customer service is what drives better business. This is unfortunate.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if we were not able to offer a free return for the duplicate order. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed the return for you. Upon checking, as a one-time courtesy, we were able to waive the restocking fee. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“The track arrived slightly damaged.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“First dumbbell rack came missing 3 of 6 cross bars along with damage to actual dumbbell rack frame due to poor packing. Customer service sent replacement which came quickly but same issue of poor packing = gouged and heavily scratched frame. Bubble wrap does not prevent damage.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“I’ve only received half of my order. Says the other half hasn’t even shipped yet I’m getting asked for a review.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and this order was delivered on 02/10/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Communication very poor on delays throughout the process.”

Helpful Report

Posted 2 months ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“My initial shipment showed an “undeliverable” status due to damage and UPS said that they would contact the shipper. After four days of no further updates I contact your customer support and was told that I would have to file a claim even though I never received the item. The representative then filed the claim on my behalf and I finally received my tricep bar about five days later. Upon receipt I noticed that one of the plate holders was loose and the only way to tighten it was to pry off the Titan logo on the bottom end. It also appears this same end has a slight bend to it. Not sure that I will be ordering again from Titan based on this experience.”

Helpful Report

Posted 2 months ago

“Usually very Happy with Titan. However, waited a long while for Tall Pulley Tower to be in stock, only to place my order, and was shipped the completely wrong product. Actually received some kind of clamp on forklift arms. Very Inconvenient for me to have to ship back.”

Helpful Report

Posted 2 months ago

“I ordered scratch and dent jammer arms. I knew they would be scratched/scraped but they came quite heavily damaged and missing pins to attach them to my rack. At the time I purchased them they were literally less than a $20 difference from the sale price on non scratch and dent. My general experience with factory blends or scratch and dent with most manufacturers is quite good. This wasn't and I was hoping I could get some pins and possibly a discount considering for the $15 difference between the regular priced ones the value was significantly less. When I called in the customer service rep was not helpful told me no exception could be made and would do nothing. I was very polite he was unwilling to do anything. It sounded like he was in a calling center and English was his second language. He was completely unsympathetic to my circumstance. I asked to speak to a supervisor he said he would put my name in for a call back that I should receive the next day. No one has ever called me back. My experience with Titan has generally been quite good with the exception of this one. Very disappointing.”

Helpful Report

Posted 2 months ago

“Surprise gift for my son hon his fitness journey. One part arrived damaged andbunusable. It was missing at least a few l bolts. The description of the connecting hardware (bolts etc) in the instructions were not descriptive, not specific enough to easily identify which bolts went to where and and the labeling of the bolts was/is extremely poor. I've had better instruction manuals from Ikea. A week plus later I'm still waiting for replacement parts and it doesn't even looked like they've shipped according to Route the tracking software. Overall disappointed. First time using Titan and won't be using Titan or recommending them in the future.”

Helpful Report

Posted 2 months ago

“A physical manual would have been very helpful. The little piece of paper that says where to go did not have the correct instructions stated. The directions are poorly written with parts missing from the text, but shown on the picture. The nuts and screws are extremely frustrating to remove from packaging. I'm not sure why you attached screws to the machine that someone has to remove, it was very annoying and difficult to remove.”

Helpful Report

Posted 2 months ago

“I’ve ordered 2 things from Titan Fitness in the last couple of years. In those 2 orders, I’ve had 3 issues with missing pieces, damaged items, and incorrect parts. When I eventually get the right items, they are good quality for a good price. The accuracy of getting what you order makes you impossible to recommend.”

Helpful Report

Posted 2 months ago

“Timer turned out to be junk. You’ve fooled me once but 20% restocking fee you won’t fool me twice.”

Helpful Report

Posted 2 months ago

“What a pain in the ass to put together!! I’ve had this for a week and still haven’t been able to figure it out. The spring has had me stuck for 2 days now!”

Helpful Report

Posted 2 months ago

“Rack arrived with damage during shipment due to very poor packing. When I contacted Titan about it they generously offered me $25 vs actually fix the issue. Bottom line, you get what you pay for.”

Helpful Report

Posted 2 months ago

“Avoid purchasing the slam balls. The tread tore and was leaking sand with less than a month of use. Titan fitness would not replace.”

Helpful Report

Posted 2 months ago

“Wrong equipment was shipped.”

Helpful Report

Posted 2 months ago

“The pull-up bar arrived with no guide for installation but instead there was a post card that had a code and I needed to go to the webiste to look for it. A problem was that the code could not be found with a search on the website. I was able to install it without the documentation and to do so I removed the T-2 pullup bar and loosened the two side cross pieces to slip the new pullup bar into position. Not necessary to use M16 bolts to attach this and these require a 24mm socket which few people will own. Six M12 bolts provide a shear strength of 6800 pounds or more than enough.”

Helpful Report

Posted 3 months ago

Titan Fitness is rated 4.4 based on 24,076 reviews