Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“landmine handle came missing the tightening bolt. Inside of bar sleeve is full of slag and leftover material from the weld. Not awesome.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not what I expected as far as the return policy. To many hoops to jump through for a refund. Took 3 days to tell me if my item will get approved for a refund, followed by a photo of the product before shipping and a heads-up that the return shipping will be on me with a 20% stocking fee. My husband will just keep the 4lb weights ($39.99) and I will move on to another seller to complete his preacher curl.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Pure garbage manufacturing. Holes are misaligned. Screws are too short in some places and don’t even grab the threading. My bench upper pad is only secured by 2 bolts due to hole misalignment. 2 bolts could not be put in. One of the worst assembly experiences I’ve had. No quality control whatsoever. I’ll not buy another Titan product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box was shipped in such poor condition that FedEx did not want to deliver it to me. Equipment was held up in shipping for 2 extra days because of this”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“As of this review, only 2 of 3 packages have shown up, both are just the 4 rack posts. I haven’t received any of the fastening hardware, pull up bars, j-hooks, etc. Not something that should happen when you pay the additional insurance for shipping and it was shipping from less than 100 miles away.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered the tall squat stand with a pull up bar. The base assembly arrived but the uprights did not. And when I try to check the tracking information it says everything was delivered. I have called and emailed Titan and heard nothing back from them (other than an automated reply). I'm not impressed at this point at all with their customer service. Leisa Meyer”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 07/16/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The center hole diameter is oversized and causes serious jiggling. That seems like a basic standard to match.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Purchased the Titan fitness floor mat for the home gym. The mat was cut unevenly (horizontally and vertically) and not to the exact measurements listed on the product page. Besides the poor dimensions, the thickness of the mat is accurate. I would suggest others seek alternatives for future mat purchases due to the not-so-great experience I have encountered...”

Helpful Report

Posted 1 year ago

“Product seems great, but bench arrived without all of the hardware to build the unit. Received on July 1st and contacted customer support but as of yet haven't received the necessary hardware to build the prodcut.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Love your quality products. But products were delivered opened and damaged. Filed a claim, still waiting on a response.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You haven't even finished delivering my order. Why are you asking for a review?”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience. I have done some research into your order and I see that, unfortunately, the Performance Series Adjustable Bench is on backorder. At this time, it appears this item is expected to be back in stock on 08/02/2024. This date of receipt is an estimate, so you may see your item sooner or later, as our team works to manufacture and package this product. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The instructions suck ones it comes to the cables. Had to just look at the pics and wing it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for any inconvenience. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Website was easy to navigate. item shipped quickly but was delayed after shipped. something to do with a damaged label. no update until the day is was getting delivered. once delivered I couldn't find it. referenced the fedex picture and it was in my neighbors back yard. Just on the ground. halfway between the porch and street. when I went to retrieve it the box was completely torn apart and the item had chipped paint like it had either been returned then resold or dropped during shipping. item itself is exactly what I ordered and worth the money. maybe titan's fault, maybe fedex. not sure. but not happy with that result especially the paint damage”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My item never shipped and I have to wait 7 business days to file a claim. I cannot rate the product but so far the customer service has been terrible.”

Helpful Report

Posted 1 year ago

“Order #1813644702 To begin with, since I haven't received everything (pull up bars, lateral supports and assembly hardware), I can't say much about that. The 4 posts are pretty, though. What I will comment on are the following: An E=mail informing we what wasn't being shipped as well as an estimate would have been nice, as my Army son was in town to assist me and we started to assemble the uprights, well, until we realized that wasn't possible. Neither your specifics page nor the photos indicate the number of bolt down holes or the size of the bolts required. Your foreign customer service phone guy didn't know but checked and told me they were 3/8" bolts. Was he correct because 3/8 seemed loose and a 1/2 " bolt fits better. I learned this after purchasing 3/8" bolts, washers, split washers and nuts and having to return them all. When I ordered the rack, all the racks said "back ordered" except the blue powder coat which said "low supplies." Thus I spent the extra $40 hoping to get earlier delivery. Silly me, I should have just gotten the black ones and saved the $40. I'm sure once the remaining parts arrive and I'm able to find someone to help me assemble the set it'll be just as good as the reviews by the YouTube content creators have said, but till then, well, who knows. If the star rating above is low, it's because of the above comments and not the performance of the rack. I won't answer as to the "Was delivery on time" as it hasn't been delivered and the "how long did it take" question is still up in the air.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience. I have checked and we still haven't received the stocks for this item. I checked and the arrival has been moved to 07/01/2024. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. We try to keep the date for your order as up-to-date as possible. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My product was not as expected and defective. I have bought from titan several times in the past( ssb, Swiss bar, leg ext/curl machine etc) and have had no issues. But the return of this product apparently requires video and days/weeks of review to ensure I actually did receive a faulty product? Not the best customer service in my opinion”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The Bicep/tricep machine didnt come with operating instructions, I did call and rep gave wrong info on how to use tricep side. I had to go on line and look at videos from a similair brand who had same type of machine. ALSO A square PLASTIC CAP was missing from top of rotary area and was told not in stock and would get back to me regards.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://bit.ly/45LcvpQ. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“First order was lost by Fedex. Second order was also lost by Fedex but eventually delivered late and arrived missing small parts. I was able to find suitable replacements at a hardware store. The product was otherwise pretty good.”

Helpful Report

Posted 1 year ago

Hi. I'm truly sorry for the frustrating experience you've had with your orders. It's unacceptable that both shipments were mishandled by FedEx, resulting in delays and missing parts upon arrival. I'm glad to hear that you were able to find suitable replacements locally. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets reimbursed for the parts you purchased locally. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My equipment is okay; seems the bars are not perfectly lined up so a little wobbly. But the price was on point and love the color. Shipping was fast too!”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I recently ordered 4 12 inch side extension and my order was missing 4 nuts, bolts and washers. I would like to have them sent to me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists. Kindly reply to the email sent on 06/21/2024 to further assist you. You may also email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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