Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Bar received with several scratches and blemishes. Obviously previously installed. Other than that, nicely build equipment and it came with appropriately sized lag bolts (some online reviews say it does not). Would’ve a great purchase if not for the bar that was sent.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has several scratches and blemishes. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“FedEx would not unload my X3 folding rack. Someone said it's to heavy 130lbs. I recieved my spotting arms and my plyo box 4 days ago, but not my X3. Was suppose to be delivered today after me filing a complaint. I have my fingers crossed”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear about the inconvenience you've experienced with the delivery of your order. Upon checking, your order has been delivered earlier today, 5/14/2024. If you did not receive this order or notice any issue with the item, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bought the axle bar and drop pads. Drop pads are great. Axle bar isn’t quite built to specs. The two ends are different sizes because my axle bar clamps will not fit on one side. They don’t really fit either side, but one is worse than the other. If you need to save money, this is obviously the brand to go with, but quality-wise I would stick to a more reputable brand when it comes to actual implements. Things like drop pads are fine, but this barbell is frustrating. It’s also not the listed weight either. I weighed it and it’s nearly 28 lbs. I don’t mind, but it’s annoying that they don’t build these things to the specs listed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I've been using the 12" log bar for a few weeks. It's a fun implement and a great compliment to my other pressing movements. However; the barbell ends are not 50mm as described. Infact they are quite smaller. No standard collars work with the bar. I even ordered the new Titian twist lock pro collars. Still too large... I've had to use a band to keep the plates in place whilst pressing... less than ideal when you have over 200lbs above your head. I've spent over $300 us dollars... I expected a higher quality product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I'm loving the product but the wait time sucked after the first machine arrived smashed and in a garbage bag from FedEx. I'm glad you guys shipped the replacement so quickly, but didn't appreciate the lecture on shipping insurance. I won't accept a damaged delivery full stop. I didn't buy it smashed, won't pay for it smashed. That said, if you guys have a hard time getting tickets resolved for FedEx handling issues, then go with a different carrier and raise the prices if you have to.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. We will take into consideration your feedback to use a different carrier. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have quite a few kettlebells from Titan, all of them perfect. Unfortunately this one showed up and the powder coating is chipped and the logo is incredibly crooked”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the powder coating is chipped and the logo is crooked on the item you received. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. If you wish to return the item, you may also reach out to us. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Received a Scratch and Dent EZ Grip 45 lb bumper plate with shipping damage. The bumper plate was gouged with a chunck of rubber missing . The shipping carton was also damaged with the content visible. Called tech support and spoke to Leon. I emailed pics of the carton and damaged bumper plate per his request. After consulting with supervisors he told me there was nothing they would do because it was a scratch and dent item. Very dissappointed because it was obviously shipping damage and Titan should have filed a claim with UPS.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“One of the platforms we ordered is bent a little and is hard to open and close. We can force it open though so doesn’t warrant a return”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I bought 3 machines and you won’t honor a 10% coupon”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. I checked your account and you have been assisted by our support team who informed you that we cannot use the code you provided because you already used it on your previous order. You may also reach out to our sales team to check for any discount they can offer. Our sales team phone number is 1-800-605-8241. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Where to find instructions on how to properly put the equipment together, u fail at, other then that, equipment is satisfactory. Website to go to for the instructions is a joke.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, http://titanmanuals.com/pdfs/T3FLDUP.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The set screw does not hold to the rod very well, it sometimes slides off when removing weight. They are very long, but you can pop the endcap off, cut them with a miter saw, and snap the endcap back in place.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Timely delivery, unfotunately the hole pattern on item didn't match up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I would love the dumbbells if they didn’t come damaged and missing a 2.5lb plate.. customer service has been non existent. Have opened a ticket and chatted with two separate people, they both asked me the same questions… still waiting on any resolution on the damaged plates and the missing 2.5lb piece. Pretty disappointed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Basically you have to go onto you tube video and try and figure it all out , as there were parts in mismatched bags and the bolts were not labeled clearly . I used a Tape measure to plan out and space . I had to hack the tops off of tall Rack to be able to gain clearance from wall with the Lat tower installed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for any inconvenience. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Feels sturdy and a good concept l, Will fit full size bumper plates on all sides but mine came in with the box holding on a thread. They put the thinnest foam possible so my set came in highly scratched with paint chipped off.When assembling the leg platform was bent slightly so the wheels aren’t flushed with the ground making it unable to lock in place. Overall good gear just horrible packaging and handling.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was scratched with paint chipped off. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This is the second time items arrive without proper packaging. The bubbles pop real quick during transport and the items arrived scuffed and bent. Not worth the time returning, but you guys need to step up your packaging game.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Forklift had been ran through shipping crate causing damage and scratches on the functional trainer.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Service was good, but item delivered was not the item we ordered. Was charged the correct price for item ordered though.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. Kindly send us a photo of the item you received along with a photo of the packaging for us to determine which item you received. Please reach us at info@titanbrands.com to further assist you.

Posted 1 year ago

“Design seriously flawed, can not install. wrong lengths”

Helpful Report

Posted 1 year ago

“Upright stand was not able to be installed duie to design. Had to be modiefied with wood block spacers to attached to wall. Please check your designs.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews