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Titan Fitness Reviews

4.4 Rating 24,076 Reviews

85 %

of reviewers recommend Titan Fitness

Company Reviews

Product Reviews

4.4

Based on 24,076 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 4 star review on 15th April 2024

Titan Fitness 5 star review on 15th April 2024

Titan Fitness 4 star review on 14th April 2024

Titan Fitness 5 star review on 12th April 2024

Titan Fitness 5 star review on 11th April 2024

Titan Fitness 3 star review on 10th April 2024

Titan Fitness 5 star review on 7th April 2024

1221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“Pegs are too high at the top to use with a regular barbell. Bar hits me at my neck. Might work for a pencil neck accountant.Able to make it work with an EZ curl bar, but not sure I can load bar heavy enough to improve on just using straps with a regular bar. The rubber pad is already pulling away from the harness, and I haven't even used it yet. Titan Fitness has become the NY Barbells of the 1980s in their quality, not a compliment by the way. Do you actually have lifters testing these products?? Not the first product I have ordered from Titan that hasn't performed as expected. I ordered version one of the linebacker, needless ro say that design did not work for front squats either. Item may work for zercher squats so I will probably keep it as I got it with a great discount. Otherwise not worth regular price.”

Posted 3 months ago

“Product was partially delivered quickly. Portion of order took longer than anticipated. Explanation of product return policy was subpar and seemingly used as a deterrent, rather than an actual return policy. Unhappy with the cost incurred to return an unopened item.”

Posted 3 months ago

“I was really excited to add this to my rack. When I got it, one of the mounting tabs was bent 15*.”

Posted 3 months ago

“Decent cable tower rack but the pulleys are all off centered so the weight catches every 2 inches of the cable moving. Not a hard fix with upgraded pulleys (titan fitness doesn't sell them) but at that price it's worth getting a different brand cable tower with better pulleys.”

Posted 3 months ago

“Pains me to leave this review, because I think Titan fitness makes decent workout equipment for the home gym. China production, but nonetheless good quality. I am leaving a two star review because they have abysmal customer service. BE SURE YOU ARE ORDERING EXACTLY WHAT YOU WANT BEFORE YOU PURCHASE. If you order something, and accidentally make a mistake, there is virtually no way to rectify. I ordered a large amount of equipment late night for a new home gym, and called the next morning. I waited on the phone for a combined 2.5 hours trying to get somebody on the line. I never did. In between the first call and second call is when I tried to email. While the above is definitely a major issue, what really got me is their response when I tried to order taller rails for the short T2 rack (the mistake). At first, they said no. Then, after some prodding, they allowed me to disassemble and send back in the (stipulated) exact original packaging with no damage to the boxes. And the shipping cost is shouldered by me. Once this criteria was met and they received, the item, they would refund me for the short rack and they would allow me to purchase the taller version. I didn't think companies could get away with such bad service anymore, but here we are. Buyer beware.”

Posted 3 months ago

“I had to spend about 3 hours modifying the handlebar mount in order to adequately bolt to the chrome extender. Problem was that the weld bead on the chrome part kept handlebar from mounting flat, due to 1) holes not properly drilled, or 2) handlebar mount being too wide.”

Posted 3 months ago

“Customer service is great, but when I receive 2 defective products back to back it makes me lose faith in the company. I won’t order from Titan Fitness again which is a shame because I was very close to ordering a functional trainer.”

Posted 3 months ago

“Could have used all of the hardware, looks like a trip to depot.”

Posted 3 months ago

“I had a lot of difficulty placing my order using Paypal. Had to try multiple times to place my order and had to reconfigure my address in my account to get it to work. Items received seem to lack some quality control as although functional, they came with flaws in appearance (dirty, scuffs, discoloration, smudged print, etc.”

Posted 3 months ago

“Product was not as sturdy as I had hoped and some screws were missing. When I contacted to have new screws replaced it was suggested I go to the hardware store to replace them myself if I wanted it done quickly. Odd and not helpful”

Posted 3 months ago

“I ordered an adjustable bench and a 2.5kg change plate pair. The bench is great and well made for the price. I experienced a lot of difficulty with the change plate. It only came with one plate. I had trouble with titan as to why it only came with one plate. Customer service was slow to respond and not helpful. UPS claimed it was Titans issue and vice versa. Eventually titan made it right and sent another one. But for this reason I wouldn’t order anything from titan again.”

Posted 3 months ago

“My squat harness came in severely damaged and when I went to file my route claim by myself, the website was malfunctioning so I had to call Titan and they had to submit the route insurance claim themselves. That process was frustrating because the website didn't work. Overall, there were quite a few bumps in the road until the end when I had a titan employee submit a route insurance claim for me. They did send me another squat harness for no extra charge so that process I am happy with.”

Posted 3 months ago

“Ive bought two items and the service has been great. The items not so much. My olympic plates dont fit on the sleeves of my ez lift bar, and one of the bolts for my rack broke off in the way!”

Posted 3 months ago

“First package (one of two sent for this purchase) came quickly with no issue. The second went to Fed Ex and got sent back to the warehouse. I was not notified but when I tracked it a few days later, saw it was delivered back to the starting location and had to call to get another sent. This one arrived quickly. Would have been nice for Titan to see that it was turned around and sent back to them to save me the trouble of tracking it down.”

Posted 3 months ago

“Ordered product on accident - unable to cancel order due to same day shipping. Really put a pivot in my finances as they wanted 20+% in order to even return the product I had not yet received. Sent a cancellation email before shipment was ready and it was still sent. Waiting 24 hours for shipment really doesn’t make that much of a difference from when order would be received…”

Posted 3 months ago

“Received bench with bent pieces and padding torn.”

Posted 3 months ago

“Pros-Ordering was easy and it was delivered quickly even during the Christmas rush. Cons-The box was delivered in very poor shape. There were scratches to the frame and the rubber on the bar rest was partially torn. Also, the quality of the bench is not as sturdy as it looks on the website pick. The seat moves and so does the arm/bicep rest.”

Posted 3 months ago

“The foam pad on one of the sides was partially unglued from the harness. I gave it as a gift and it looked cheap when it was opened.”

Posted 3 months ago

“Product is very unstable. I shouldn't have expected much more, considering the price. But, I"m not happy I destroyed the box. I would definitely be returning this if I could, and spending more money on something more sturdy”

Posted 3 months ago

“This is the 3rd time I’ve gotten the wrong item. It’s extremely frustrating when you’re expecting one thing and get something else.”

Posted 3 months ago

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Titan Fitness is rated 4.4 based on 24,076 reviews