Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“My package came and was broken”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box came damaged with Scratches And chipped paint on product . Very disappointed on the row’s hinge. it is just two bolts that don’t work together. The instructions are very poor. Instructions don’t show Itemize pieces, but rather just one drawing labeled instructions. I cannot tell if there is supposed to be a hinge or it’s just these two bolts.”

Helpful Report

Posted 1 year ago

Hi. Please accept our sincere apologies for the damage to your item during transit. We value our customers' feedback and are continuously working with shipping providers to improve our packaging. If you need further assistance with the manual, please reach out to our product team, who will be happy to guide you through the step-by-step assembly process. You may call 888-410-1503 and press option 5 for Product Support. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Overall the unit is pretty well built. The box got delivered pretty destroyed during transit. When you bounce between pull ups and dips the unit shifts about a quarter inch. The handle for the push ups on the bottom is suppose to fit through out the holes in the legs of the frame, but it doesn’t fit in the holes. Customer service is still trying to figure it out. Overall for the price I would reconsider buying and look at other options.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Not as well made as I expected. Had to bend metal to assemble. Not worth the $”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I've had a very poor experience with Titan. I ordered a few different things, one item came damaged with paint chipped away. The main item I had ordered is the X-3 series rack. The item was shipped in 4 different packages with 4 different tracking numbers. Only 3/4 of my rack arrived. The 4th is now missing, after calling both FedEx and Titan, neither want to accept responsibility. Titan said they will send the replacements, but have to wait until they receive their missing product back. I'm heading into 3 weeks before I receive my product and Titan has offered nothing to remedy the situation. For the time being I have a metal scrapyard in my garage. From what I actually received that is functional the quality is good and the items were sent out quickly from the time I ordered.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I’m still waiting to hear back about the warranty or return process for a barbell plate holder. It came with all pieces intact, except for one of the pieces of metal need to be drilled all the way through. I’m still waiting for a response. I know you guys are really busy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Was excited to get these, but was not satisfied with the coating on it, its very slipery hardly any grip on the bars. The bottom aswell, so they slide, even on my gym rubber matts. Ill have to use grip tape for the handle and bottom so its more secured. Didn't want the hassle of returning it, but still up in the air about it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I gave this a 2 star rating because the back hyperextension is too big for me (5'3"). At equipment's lowest setting it hits me above my hips, close to my belly button. I need to find some kind of padding to I can place my feet flat and have the top of the hyperextension padding hit me in the right spot. Please make equipment that don't just fit men, but also works well for smaller women.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 1 year ago

“It’s not very sturdy. I can push it just a little from the top and tips over if I have wall balls on the top 2-3 racks. And the wall balls I bought (from Fray) don’t even fit it very well, especially the bottom slot. I just assumed a standard wall ball would fit in this stand.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Weak rack. I put a pair of 60's and 70's on it and it's flimsy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The boxes on both deliveries were torn open. Need to package items better or make sure whoever is delivering needs to be more careful. Good thing these items were not fragile.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered the three tier dumbbell rack. It arrived in two days which was great. Unfortunately, the shipping box was torn open with part of the rack hanging out. Once I opened the box, the rack itself was dented in one area and there were numerous deep scratches on the trays and legs. It still works just fine and I'm still going to keep it, I just wish it had arrived in better condition.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bar received with several scratches and blemishes. Obviously previously installed. Other than that, nicely build equipment and it came with appropriately sized lag bolts (some online reviews say it does not). Would’ve a great purchase if not for the bar that was sent.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has several scratches and blemishes. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“FedEx would not unload my X3 folding rack. Someone said it's to heavy 130lbs. I recieved my spotting arms and my plyo box 4 days ago, but not my X3. Was suppose to be delivered today after me filing a complaint. I have my fingers crossed”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear about the inconvenience you've experienced with the delivery of your order. Upon checking, your order has been delivered earlier today, 5/14/2024. If you did not receive this order or notice any issue with the item, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bought the axle bar and drop pads. Drop pads are great. Axle bar isn’t quite built to specs. The two ends are different sizes because my axle bar clamps will not fit on one side. They don’t really fit either side, but one is worse than the other. If you need to save money, this is obviously the brand to go with, but quality-wise I would stick to a more reputable brand when it comes to actual implements. Things like drop pads are fine, but this barbell is frustrating. It’s also not the listed weight either. I weighed it and it’s nearly 28 lbs. I don’t mind, but it’s annoying that they don’t build these things to the specs listed.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I've been using the 12" log bar for a few weeks. It's a fun implement and a great compliment to my other pressing movements. However; the barbell ends are not 50mm as described. Infact they are quite smaller. No standard collars work with the bar. I even ordered the new Titian twist lock pro collars. Still too large... I've had to use a band to keep the plates in place whilst pressing... less than ideal when you have over 200lbs above your head. I've spent over $300 us dollars... I expected a higher quality product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I'm loving the product but the wait time sucked after the first machine arrived smashed and in a garbage bag from FedEx. I'm glad you guys shipped the replacement so quickly, but didn't appreciate the lecture on shipping insurance. I won't accept a damaged delivery full stop. I didn't buy it smashed, won't pay for it smashed. That said, if you guys have a hard time getting tickets resolved for FedEx handling issues, then go with a different carrier and raise the prices if you have to.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. We will take into consideration your feedback to use a different carrier. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have quite a few kettlebells from Titan, all of them perfect. Unfortunately this one showed up and the powder coating is chipped and the logo is incredibly crooked”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the powder coating is chipped and the logo is crooked on the item you received. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. If you wish to return the item, you may also reach out to us. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Received a Scratch and Dent EZ Grip 45 lb bumper plate with shipping damage. The bumper plate was gouged with a chunck of rubber missing . The shipping carton was also damaged with the content visible. Called tech support and spoke to Leon. I emailed pics of the carton and damaged bumper plate per his request. After consulting with supervisors he told me there was nothing they would do because it was a scratch and dent item. Very dissappointed because it was obviously shipping damage and Titan should have filed a claim with UPS.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“One of the platforms we ordered is bent a little and is hard to open and close. We can force it open though so doesn’t warrant a return”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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