Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 31,708 Reviews

87 %

of reviewers recommend Titan Fitness

4.5

Based on 31,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 27th August 2026

1586

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Was very easy to use the website and great communication throughout the order.”

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Posted 2 days ago

“First issue with Titan Fitness!”

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Posted 5 days ago

“Titan's equipment is solid but their customer service is lacking. I ordered a 60 lb ez curl bar which I contacted Titan within 24 hours to change my order to a 50lb curl bar. I understand I made the mistake but was disappointed no one from Titan called or emailed me back regarding my order change. The order was shipped 3-4 days after ordered so there was plenty of time to reply to my email.”

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Posted 1 week ago

Hi! Thank you for your feedback, and we’re sorry for the frustration this caused. We understand how disappointing it was to request a change within 24 hours and not receive a response in time. If you no longer need the 60 lb EZ Curl Bar, please contact our Customer Support team and we’ll be happy to assist with the return process. We appreciate your understanding and feedback!

Posted 1 week ago

“The equipment is excellent top quality but the delivery experience was terrible. It was delayed; they scheduled the delivery and picked the date, yet never showed up. When they finally arrived on another day, I had cleared the garage completely and moved all my cars, asking them to place the unit inside. They refused and left it outside...”

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Posted 1 week ago

Hi! We’re glad to hear you’re happy with the quality of the equipment, but we sincerely apologize for the frustrating delivery experience. While the carrier handles the delivery schedule and we don’t have direct control over their delivery process, we understand how disappointing this experience was. Please note that our freight deliveries are curbside only and do not include placement inside a garage or home. We truly appreciate your understanding and feedback.

Posted 1 week ago

“Decent products, but would have rather have paid more for more reasonable customer service when I ran into issues with some items ordered.”

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Posted 2 weeks ago

“Love the equipment but had problems with shipping of the chest press and a part was made incorrectly on the bicep/tricep machine. Chest press hardware was handled quickly. Tricep/bicep I just spoke to customer service. Waiting to see if a quick resolution will happen.”

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Posted 3 weeks ago

“The bench is solid but the foot apparatus isn't stable and there were nuts and apparently spacers missing. A bit disappointing but okay.”

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Posted 3 weeks ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference: https://titan.fitness/pages/return-policy If there’s anything further we can do, please don’t hesitate to reach out—we’re here to help.

Posted 2 weeks ago

“Good products but needs to work on packaging of equipment.”

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Posted 1 month ago

Hi! Thank you for your feedback and for choosing Titan. We're glad to hear you're happy with the quality of our products. We appreciate your comments regarding our packaging and understand there's room for improvement. Your feedback will be shared with our shipping and packaging teams as we continue working to better protect our products during transit and improve the overall customer experience. Thank you again for taking the time to share your thoughts.

Posted 4 weeks ago

“The company seems fine but has a terrible return policy.”

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Posted 1 month ago

“good company with solid value”

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Posted 1 month ago

Hi! Thank you for your kind feedback! We’re glad to hear you find us to be a good company that offers solid value. We truly appreciate your support and look forward to serving you again!

Posted 1 month ago

“Pretty good enough”

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Posted 1 month ago

Hi! Thank you for your feedback! We’re glad to hear that the equipment is working well for your needs. We appreciate you taking the time to share your experience with us, and we hope your equipment continues to serve you well. Thank you for choosing Titan Fitness!

Posted 1 month ago

“first, theFID bench is well constructed and and looks great- i use titan equipment with my one-on-one trainer in her gym. two issues with titan itself. thier customer support is just about the worst i have ever dealt with. no matter what time of day you call- no human being EVER takes a call. chat is not much better after 5 tries over 4 days a person finally entered a chat session (after 30 minutes of waiting). the real issue was that the manual for assembly does not match what is shipped. both thier online and paper manual show instructions for assembly with 100 parts not assembled. what arrived was a bench that was 3/4 completed, just requiring some final parts. the problem is, not knowing what parts are already completed and where to start.- chat promised a call back from product support 3 business days ago- still waiting on that call. eventually with some guesswork and trepidation, i did get the bench assembled. but this is not how to support your products or customers. so my rating is totally impacted by thier operations, not the product. if even the manual was correct but support was this bad, i would have given them a better rating”

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Posted 1 month ago

Hi! Thank you for your detailed feedback. We're glad you're happy with the quality of the FID bench, but we're sorry your experience with our customer support and assembly instructions fell short of expectations. We appreciate you bringing this to our attention and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to reach out—we're always happy to help.

Posted 1 month ago

“Overall love the design, the pins I got were the wrong size and do not fit making it a safety concern and seems like the pad was screwed in in a hurry and not flush.”

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Posted 1 month ago

“Does not allow full travel of the carriage when used with the 90” rack. The carriage hits the upper bolts and won’t allow you to do overhead press. The safety’s take up so much space on the uprights to make them unusable for other attachments. Safety system should be enclosed in a track which would allow it to be mounted anywhere inside the rails.”

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Posted 1 month ago

“The machine itself is very sturdy and feels like it will last a lifetime. However, there is one big issue I am experiencing, one of the pulleys are spinning and binding up causing the machine to malfunction. I am working with customer service to try and resolve the issue. It’s just unfortunate since I received the machine less than a month ago and it’s having issues. It’s an expensive piece of equipment and am hoping the problem will be resolved.”

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Posted 1 month ago

Hi! Thank you for your feedback. We're glad to hear you're happy with the overall sturdiness and quality of the machine, though we're sorry to learn about the pulley issue you experienced. Upon reviewing your case, we can confirm that our Customer Support team has assisted you and issued a replacement to resolve the problem. We appreciate your patience and the opportunity to make this right, and we hope your replacement provides the performance you expect for years to come.

Posted 1 month ago

“About Titan Fitness as a company you should definitely do better. I purchased your $2800 leg extension and hamstring curl machine and the part numbers in the assembly instructions did not match what was shipped. I called your customer service once I broke through the language differences they finally understood what was wrong. I worked through the instructions by looking at the pictures. Now if this was review of the machine I love it but this is about Titan so you are three out five stars”

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Posted 1 month ago

Hi! Thank you for taking the time to share your feedback. We're glad to hear you're enjoying the leg extension and hamstring curl machine, but we're sorry that the assembly instructions and your support experience fell short of expectations. We understand how frustrating it is when the part numbers don't match, and we appreciate you bringing this to our attention. Your feedback will be shared with the appropriate team as we continue working to improve our documentation and customer experience. Thank you for choosing Titan Fitness, and we appreciate your honest review.

Posted 1 month ago

“No instructions, stripped bolts. Couldn’t use it unfortunately”

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Posted 1 month ago

“Good customer service”

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Posted 2 months ago

“Titan equipment overall had just been ok. We’ve received one item scratched to pieces and a second that was sent with wrong pieces and doesn’t work right. Equipment seems sturdy”

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Posted 2 months ago

Hi! Thank you for your feedback. We're glad to hear that you find the equipment sturdy, but we're sorry that your experience has been affected by receiving a scratched item and another product with incorrect parts. We understand how frustrating these issues can be and apologize for the inconvenience. If you have not already done so, please reach out to our Customer Service team so we can review the issues and work with you toward a resolution. Your comments regarding product condition and quality control are appreciated and will be shared with our team as we work to improve our products and customer experience.

Posted 2 months ago

“Titan as a company is ok, nothing particularly positive or negative to say.”

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Posted 2 months ago

Titan Fitness is rated 4.5 based on 31,708 reviews