Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

4.5 Rating 28,838 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 28,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 6th December 2025

Ryan S

Joyce W

Titan Fitness 5 star review on 4th December 2025

Christopher B

Titan Fitness 5 star review on 3rd December 2025

Christopher B

1543

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought the Pull Up Bar not knowing which model I purchased ( there's a 400# and 500# models available). I guess I purchased the 400# model (fine for my weight). As mentioned in one of the previous reviews, the frame for the bar came scratched. Poor packaging, obviously! Rather than send it back, I touched up the "ding" with a black felt pen. The bar itself is a little big in diameter for my hand size, so I retrofitted the bar with a smaller diameter bar. I think Titan should offer the different bar diameters with their Pull Up Bar package. I talked to a customer service representative (whom I could hardly understand), explained the problem and asked for two or three of the white decals that came with the unit. She made excuses for the damaged product and told me she couldn't send me any additional decals. I more than likely, will not make any purchases from Tiatan. I would like one of the T-2 racks, but whould be very nervous about purchasing it without seeing it in person first. Thank you, John G”

Helpful Report

Posted 5 days ago

Hi! We’re very sorry to hear about the condition of your pull-up bar on arrival and the difficulty you had during your support call. That’s not the level of quality or service we aim to provide. We appreciate your suggestions regarding offering different bar diameters—feedback like yours helps us improve our product options. We also apologize for the issue with the decals and the inconvenience this caused. If you reconsider and would like assistance with any future purchases, including the T-2 rack, our team would be happy to help answer questions and provide any details you need for peace of mind. Your feedback is valued, and we appreciate you sharing it.

Posted 1 hour ago

“The arms work well, but I had to buy smaller pins/bolts because the holes in the arms and rig were about a MM off. The pin that was sent was so tight, it would not go through the holes. I purchased 4 pairs and it was the same for all the arms.”

Helpful Report

Posted 1 week ago

Hi! Thank you for sharing your feedback. We’re glad to hear that the arms work well overall, but we’re sorry about the fitment issues with the pins and holes. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. If you need assistance or recommendations for proper pin sizes, our support team is always happy to help.

Posted 2 hours ago

“Functionally its good but the color is closer to pink than to red.”

Helpful Report

Posted 1 week ago

Hi! Thank you for your feedback! We’re glad to hear the product is functioning well. We apologize if the color didn’t match your expectations — color can sometimes appear slightly different in photos versus in person due to lighting and display settings. We appreciate your input and will keep this in mind to help improve product descriptions for future customers.

Posted 1 week ago

“They are very good for powerlifting…but not so much for Olympic weightlifting, they slip when bar is dropped.”

Helpful Report

Posted 3 weeks ago

Hi! Thanks so much for taking the time to share your feedback! We’re glad to hear it is performing well for your powerlifting sessions. We appreciate you pointing this out — your input helps us continue improving. If you’d like, feel free to reach out to our support team so we can look into options that may offer better traction for your style of lifting. Thanks again for helping us make the product better!

Posted 3 weeks ago

“The products are great but the constant stream of emails have to stop. 4 a day asking for reviews, scratch and dent, sales.”

Helpful Report

Posted 1 month ago

Hi! We’re so glad to hear you’re enjoying our products — thank you for sharing that! We completely understand how too many emails can be overwhelming, and we appreciate your feedback. You can easily update your email preferences or unsubscribe at any time. We’ll make sure your experience with us stays positive from start to finish. Thank you again for your support!

Posted 4 weeks ago

“I believe Titan Fitness is a great company but needsd to work more on the design/counter balancing of equipment.”

Helpful Report

Posted 1 month ago

Hi! Thank you for sharing your feedback and for your kind words. We truly appreciate your support and your thoughtful input regarding the design and counterbalancing of our equipment. Our team is always looking for ways to improve, and feedback like yours helps us enhance the quality and performance of our products. We’ve shared your comments with our product development team for review. Thanks again for taking the time to share your experience and for being part of the Titan Fitness community!

Posted 1 month ago

“Customer service is professional but after reaching out about the machine and how uncomfortable it was I felt as there was nothing they could do. Did not feel valued as a customer who invested a lot of money into gym equipment.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback. We’re glad you found our customer service professional. We understand your concerns about the machine, and while we’ve reviewed your situation thoroughly, unfortunately, there isn’t a solution we can offer at this time. We truly value your investment in our products and appreciate you taking the time to share your experience.

Posted 1 month ago

“After buying several used titan pieces for my home gym I found the quality to be pretty good so I needed a specialty item and bought the vice grip trainer new from Titan. The box was damaged in shipping and the unit was roughed up (nothing I could not live with or fix). Assembly was fast and easy but finding Resistance bands were not included as I believed they would be by the way the description on the website is written and not including the 2” Olympic adapter for the plates was a farther letdown.”

Helpful Report

Posted 1 month ago

Hi! Thank you for sharing your experience and for your continued support of Titan Fitness! We’re glad to hear you’ve found our products to be high quality and that assembly of your Vice Grip Trainer went smoothly. We’re sorry for the issues with shipping and any confusion regarding the included accessories. Your feedback regarding the resistance bands and 2” Olympic adapter is appreciated and will be shared with our team to help improve our product descriptions and packaging. If there’s anything we can do to assist you further or provide the missing items, please don’t hesitate to reach out to our support team — we’re always happy to help!

Posted 1 month ago

“Bar was bent when delivery. Had a hard time sliding it into the wall mounts. Still functional and useful.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Did not receive. Arrived very quickly, but Package was stolen.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=151263 if you require further assistance.

Posted 1 month ago

“First time using titan finess equipment and i'm satisfied with purchase”

Helpful Report

Posted 1 month ago

Hi! Thank you for choosing Titan Fitness! We’re thrilled to hear that you’re satisfied with your purchase and that your first experience with our equipment has been a positive one. We appreciate your support and look forward to serving you again in the future!

Posted 1 month ago

“Titan has decent pricing and shipping. Good bumper plates too.”

Helpful Report

Posted 1 month ago

Hi! Thanks for the great feedback! We're glad to hear you're happy with the pricing, shipping, and especially the bumper plates. We appreciate your support and hope to serve you again soon! Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“While it is very well made, I haven’t been able to use it. It won’t fit in my space and the return policy won’t give enough money back and requires me to pay shipping make sure you read the return policy before your purchase.”

Helpful Report

Posted 1 month ago

“Good customer service. They should probably pack their items better.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback! We're glad to hear you had a good experience with our customer service. We also appreciate your note about packaging — it's valuable input, and we'll definitely review how we can improve this moving forward. Your satisfaction is important to us! Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I ordered t3 lever arms conversion brackets and was sent the wrong ones. Called and talked to someone to get the right one and made sure they knew what I had and what I needed and they sent the same ones they sent first time. Decided to just convert them myself.”

Helpful Report

Posted 1 month ago

Hi! Thank you for sharing your experience, and we’re sorry for the mix-up with your order. We understand how frustrating that must have been. If there’s anything we can do to make it right or assist you in the future, please don’t hesitate to reach out. We appreciate your patience and hope your conversion went smoothly! Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“My experience with Titan Fitness has been good overall. The ceiling mounted pull up bar I purchased was a good price - comparable with some Amazon offerings - and it shipped quickly. I was a bit disappointed with the quality of the bar, but functionally it meets my needs. If I had paid more I would have been very disappointed; however, would still consider purchasing from Titan again in the future.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your honest feedback! We’re glad to hear that your experience with Titan Fitness has been positive overall and that the pull-up bar meets your needs. We appreciate your thoughts on the product quality — your input helps us continue to improve. We look forward to the opportunity to serve you again in the future! Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Titan appears to offer a variety of desirable and seemingly high-quality items. However, customer service leaves much to be desired.”

Helpful Report

Posted 2 months ago

Hi! Thank you for your feedback. We're glad to hear you appreciate our products, and we're sorry to hear about your experience with customer service. We're continuously working to improve and hope to serve you better in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Tried signing up for the warranty and it doesn't work. Sent an email and never heard back.”

Helpful Report

Posted 2 months ago

Hi! We apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851 Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Reliable and quality him gym company”

Helpful Report

Posted 2 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 months ago

“I like Titan Fitness and have purchased several items from them, including kettlebells, Olympic plates, Olympic bars, hex bars, a hack squat machine and more. In general they provide high quality products at affordable prices (also great shipping options) and that’s what keeps me coming back. Unfortunately, their customer service isn’t great, and when I’ve had issues with products in the past (mostly cosmetic or things that with enough intuition and elbow grease I could fix on my own) I’ve been on my own. I even had to drill new holes to put my hack squat machine together (the holes they drilled were about a centimeter off and wouldn’t connect properly) but they said that wasn’t an issue they could help with and it wouldn’t qualify for a manufacturer defect discount. It’s the little things that make a company great, and for now Titan Fitness continues to be pretty good.”

Helpful Report

Posted 2 months ago

Hi! Thanks so much for your continued support and detailed feedback — we truly appreciate you being a loyal customer. We're glad to hear you’ve been happy with the quality and value of our products, though we're sorry to hear about the challenges you’ve experienced with customer support and assembly. Your insights are valuable, and we'll be sure to share them with our team as we work to improve the overall experience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

Titan Fitness is rated 4.5 based on 28,838 reviews