Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Fast shipping as always. Log came a little banged up with a few dents and one end was sticking out fully of the package but can’t fault Titan for the second part. Log is already warping though after only having it for like a week and a half unfortunately.”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Product came apart slightly in shipping and had some cosmetic damage, but overall ok”

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Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Purchased the calf machine. Product arrived quickly. Unfortunately a plastic insert that guides the knee pad adjustment height was cracked. The only fix Titan offered was a refund on the part. This doesn’t exactly solve the problem.”

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Posted 9 months ago

Hello, please accept our sincere apologies if part of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Product is good. Not able to activate warranty through website, hopefully I won't need it.”

Helpful Report

Posted 9 months ago

Hi. We apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The hardware part numbers between the hardware packets and the online assembly instructions didn’t always match. I wasted too much time trying to research the differences and the correct hardware part number to use. I made an assumption on which carriage bolts to use in different steps in assembly, and am reasonably sure I got it correct. I’m not sure if it was the manufacturer or Titan that messed up the hardware numbers in the hardware pack (though most did match), but Titan should have been up to date matching instructions to hardware as part of the QA process. If not for this time wasting annoyance, I would have rated it 5 stars. Titan’s survey is poor and needs improvement. While my rating for speed of delivery was very fast, the website shows from as expected to between as expected to very fast. Fix it, it should be only very fast for me. I hope Titan doesn’t rely on these survey responses for business decisions or marketing. The website shopping experience is similarly messed up .”

Helpful Report

Posted 9 months ago

Hi. We apologize for the confusion caused by the discrepancies between the hardware part numbers and the assembly instructions. We understand how frustrating this can be and will review our processes to ensure better alignment in the future. We also appreciate your comments on our survey and website experience, and we’ll work on addressing these issues to improve your shopping experience. Your input is invaluable, and we’re committed to making these improvements. Please reach us at info@titanbrands.com if you require further assistance.Hi. We apologize for the confusion caused by the discrepancies between the hardware part numbers and the assembly instructions. We understand how frustrating this can be and will review our processes to ensure better alignment in the future. We also appreciate your comments on our survey and website experience, and we’ll work on addressing these issues to improve your shopping experience. Your input is invaluable, and we’re committed to making these improvements. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“It’s a great machine but terrible directions to set it up. And I’m missing a nut for one of the cables”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Box is solid, but arrived with damage on a few comers. Disappointing considering the cost of the box.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Sending out products that’s require assembly without including instructions is dumb. Having to empty the entire box to find out there aren’t any instructions, which means I have to go on google to find instructions, is infuriating.”

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Posted 9 months ago

“Quality is pretty great, customer service is clueless.”

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Posted 9 months ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 9 months ago

“Issues with a delivery, processing this has been very slow as well as letting know when to expect replacement, I had to call a few times to get replacement information.”

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Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I like the equipment overall, but the online assembly guide is almost worthless. I had to use a YouTube video to help me construct the lat pull down tower. It felt cheap to rely on a confusing a set of online instructions than a paper instruction guide. I wish there was a bit more space between the pull down tower and the back of the rack as the cabling is uncomfortably close when I squat. Really like my adjustable bench, bumper plates and bar.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 9 months ago

“It was scratch and dent so it was dinged up which wasn’t a problem however it came with the wrong nut for the single hand attachment. Had to go to store and buy the correct nut. Love the machine however.”

Helpful Report

Posted 10 months ago

Hello! We apologize for receiving the wrong nut. We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 10 months ago

“Quick delivery. Spartan instructions.”

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Posted 10 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 10 months ago

“Had high hopes for this bench. Part of the seat was bent and took my husband a good bit to bend it to where the pin would go in. The other issue is that the rubber stopper for the seat only screws in on one side and it’s the wrong side.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“The Good: This is a really solid and strong pull up bar with multiple grips, it works as advertized and is exactly what I was looking for. I'm confident in it's strength and love the grips (no knurling). It came quickly with sufficient packaging and was the right price for me. The Bad: The welding on some of the edges of the multigrips to the primary front/back bars is not pretty at all. Half of the welds look pretty bad, aren't smooth, and one of them had a piece of metal from the welding that was pretty sharp and I had to file it to make it usable. Also one of the two diagonal braces was bent out to the side a few inches, it works just fine, but makes it not 100% uniform on both sides. Lastly, the bottom plate for the diagonal braces could extend higher - the way the hole for the bolt is right underneath the tightest part of the diagonal made it difficult to drill into and those bolts are askew. I'm still confident in the strength and safety regardless these downsides, but I was surprised by them.”

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Posted 10 months ago

“Sometimes the value is best in class sometimes it’s garbage. They do some things best and some things worst.”

Helpful Report

Posted 10 months ago

Hi. We apologize for any inconvenience. We appreciate your insights and will use them to improve our services. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Most of the items arrived fine but 1 item(dumbbell rack) arrived banged up and scratched.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received arrived banged up and scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Item is not very solid after putting the three pieces together. I can feel small movement during working out in every aspect of the station even after tightening all provided screws.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Sturdy and strong! Easy to install. Giving 3 stars because one of the openings for the bar was rough cut and unfortunately scratched the bar during installation.”

Helpful Report

Posted 10 months ago

Hi. Thank you for your feedback. We're glad to hear that you found our product sturdy and strong, and that installation was easy overall. We apologize for the inconvenience caused by the rough-cut opening, which scratched the bar during installation. Your feedback is valuable to us, and we will take this into consideration for future improvements. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Will likely not purchase scratch and dent again. Purchased rings and a section of the teeth of the clasp that holds the straps is broken off and there is noticable wiggle in the clasp mechanism. Was expecting more of a cosmetic issue and not a compromised product that supports my body weight. Can't really review Titan and normal products as the only purchase was a scratch and dent.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If the packaging of the item you received is damaged, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews