Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“The products are all great and as expected from a function standpoint. The adjustable bench's box was damaged and the head of the upholstery is ripped and the particle board base is damaged. Its usable, but was damaged.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The rack was very quick to be delivered. Once I got it open I realized it was missing a box of hardware. Called customer service, and had told them all the peices that needed to be sent out. They required me to send a photo of what I had, to prove it was missing (stupid notion). Was told it would ship that day, and I'd get a tracking number. After a week of no shipment and communication, I sourced the hardware locally.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for any missing items from your order. Your feedback will be invaluable in improving our shipping process, ensuring that our warehouse team thoroughly inspects items before delivery to confirm completeness. I noticed that you’ve already spoken with one of our product and warranty specialists who assisted you with your issue. Please send us the receipt for the purchased hardware so we can process your reimbursement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This bench is a decent value for the money. The 17 inch height is perfect for me and the wide pad supports my shoulders a lot better than other benches I've used. The pad has just enough grip for easy adjustments under the bar before a lift. The rollers also work well, so moving the bench in and out of the rack is no problem. My biggest complaints concern the potential durability of the pad and the finish on the front and back posts. The pad's light weight suggests it has a relatively thin plywood backing, so I guess time will tell whether it can hold up under heavy lifts. On the back post, it looks like a grinder was accidently passed along one side after the post had been painted, exposing a ragged section of bare metal. The front post was also pretty scratched up, like it had been tossed into a bin against other metal parts before being packaged and shipped. The defects one the posts are too obvious to have simply been overlooked. Unfortunately, they make me wonder about Titan's committment to quality. It's clear that whoever made and packaged these parts didn't take much pride in their work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Unfortunately I don't like this as much as I thought I would. When I do shoulder presses etc. When I lift the weight off the holders I end up knocking into them because of them sticking out as far as the do. I would have to somehow slide back or forward on the bench with the heavy weights in the air which isn't really possible.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“Just ok. Pros: design and knurling looks cool. That’s about where it stops. I hoped these would work better. Cons: arrived with some know of permanent blue marker defect. Not a huge deal but when I put one to hold plates on Bulletproof Isolator leg extension, it doesn’t stay in place. Slowly moves off the weight horn. Doesn’t work even when cranked down as tightly as I can. Hope someone comes out with a nicer, higher quality version.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Always great products for a great price with good customer service”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Item was dinged, staind and just overall busted up. The box looked like a crime scene lol. Dip bars are sturdy and I trust them though. I bought a brand new item and may have been sent scratch and dent. Not sure. Still happy with the product, but this is definitely something to open on your porch before bringing inside.”

Helpful Report

Posted 1 year ago

“Decent company who gets much of their low prices from using Chinese manufacturers. Wish they would not send out so many emails. Also, their "Nah, I don't want great deals" popup EVERY time you go to their website (even if you already are a member), is annoying.”

Helpful Report

Posted 1 year ago

Hi. Thank you for your feedback and we apologize for any inconvenience. We appreciate your support and understand your concerns about the email frequency and pop-up. We’re always looking to improve the customer experience, and your input helps us do just that. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Buyers beware, when purchasing anything from Titan Fitness, just understand that returning is essentially not an option. I have about 10 Titan Fitness products and all have been great with the exception of my most recent purchase, the adjustable competition kettle bells. I believe most of their products are great, however, I've had no luck with customer service and their return policy is terrible. You must pay for return shipping (which is absolutely ridiculous when shipping costs are based on weight). Plus, you have to pay a restocking fee. Both of the above items are supposed to be covered when returning a damaged item, however, I've been going back and forth with customer service for 3 weeks trying to return the kettles bells that I received that were so damaged, it looked like they had been used in a gym for a couple years. Unfortunately, will probably not be ordering anything else from Titan Fitness again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Sent me a rusty bar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Quick shipping. Items poorly packaged and hanging out of the box upon arrival.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item's packaging was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I called because I could not put the 10% off code in to complete my purchase. The person on the other side of the phone. You can not have a double discount. I understand but he explained the reason with no energy or excitement for me buy this product. It may not sound like much but Titan is receiving a new customer you want that person to feel special. Your shipping is horrendous. All my friends that order from Titan always tell me to think twice before ordering. I found out the hard way. I wanted to be there when it came so I took the time out of my day to be there. I waited all day and wasted a beautiful day because it kept saying out for delivery finally the delivery was canceled by fedex.”

Helpful Report

Posted 1 year ago

Hi. We’re sorry to hear about your experience with the discount code and the shipping delays. We strive to make every customer feel valued, and we appreciate you bringing this to our attention. If there’s anything we can do to assist you further, please let us know. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Titan has been good to me for the most part. There have been more and more slipups over the years, though. At least 1 item in every order has had an issue and while the support is accommodating, I would rather just have better quality control. Pieces have come bent, scratched, or otherwise unusable, and I even got an entire box of rods for a single pulley system I ordered.”

Helpful Report

Posted 1 year ago

“Unfortunately, I wanted to love this product: but it doesn’t fit my T-3 rack. I bought my T3 rack in 2017 and I now believe the rack has changed since then. There are no holes on the sides of the rack anywhere in the middle that this could bolt onto to. So i either have to drill holes into the steel to make it fit or just throw it away. Waste of money. Wish the site said it fits T3 model from a certain date forward.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Overall, nice looking plyo box and gets the job done. The wood itself is not the best quality, as when putting together, the wood tears apart the plywood layers making it really difficult to put together evenly so that it actually doesn’t wobble. Had a few scratches and wood chips, so not the best packed either. Wouldn’t expect this from buying new.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Eagerly waited. It came. Right out of the box, there are 4 divets of damaged finish. Chips if you will. I'm waiting for a reply.”

Helpful Report

Posted 1 year ago

“Great home fitness equipment. Charles”

Helpful Report

Posted 1 year ago

“The metal brackets under the bench need to be wider. The shorter ones make it unstable and feels cheap. I hope it will last a while. Bolts are tight. They just need to be extended few inches on each side”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“looks great but handle needs to be wider”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“I've ordered quite a bit from Titan over the last year or so. My wife and I have a garage gym and have been buying equipment slowly as we add things to the space. We've had both good and bad experiences but ultimately I have been pleased with Titan and will continue to order equipment from them. Typically their customer service is pretty good about working with you to make sure you're taken care of. I had one product quality issue that couldn't be resolved unfortunately, but ultimately the issues with the product don't have any affect on the equipment's effectiveness so I got over it lol. The pricing and free shipping can't be beat, but be sure to do your research depending on the piece of equipment you're ordering.”

Helpful Report

Posted 1 year ago

Hi. It’s great to know that you’ve found our pricing and free shipping to be advantageous. We’re sorry to hear about the product quality issue you encountered. We’re committed to providing high-quality equipment and excellent customer service, so your feedback is valuable and will help us improve. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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