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Titan Fitness Reviews

4.4 Rating 24,169 Reviews

85 %

of reviewers recommend Titan Fitness

Company Reviews

Product Reviews

4.4

Based on 24,169 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 4 star review on 15th April 2024

Titan Fitness 5 star review on 15th April 2024

Titan Fitness 4 star review on 14th April 2024

Titan Fitness 5 star review on 12th April 2024

Titan Fitness 5 star review on 11th April 2024

Titan Fitness 3 star review on 10th April 2024

Titan Fitness 5 star review on 7th April 2024

1221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“The Pull Up bar came with a small amount of paint damage, which I touched up. The long, side-to-side bars are only partly knurled. But the big one: The bars were welded to one end plate so off center that the bolt holes could not be aligned to the supports. I had to drill them out. That is just purely lack of quality control. BTW: Why not make the supports adjustable for varying ceiling height? ...perhaps at additional cost. BTW2: Why do you supply expansion anchors for mounting when almost nobody has masonry ceilings?”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our product team. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Shipping was timely and occurred as scheduled. Box arrived visually defected, opened the product to find all pieces there which was a relief. However, I noticed multiple pieces scratched up and even a large section of powder coat peeled off. I proceeded to put everything together because I needed to clear floor space in my home gym and get dumbbells off of floor. Product went together and functions as expected. The product itself is great, I was underwhelmed by the packing for shipping of the product. If product would have been secured in the packaging better it would have been great. Again, product is great but packaging/protection for shipping is most definitely inferior to others in the fitness industry.”

Posted 2 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Very Responsive in a timely manner. 5 star. My biggest complaint is selling items that are not in stock and taking the money at the POS and then waiting 2 months for the product. 3 star”

Posted 2 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 months ago

“Product is good enough.”

Posted 2 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 months ago

“Titan needs to step up their packaging. The box was completely destroyed and my bar had a small dent on one end.”

Posted 2 months ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“I disappointed in the manner my order was split up. I ordered a set of kettlebells-5,10, and 15 pounds. They are being shipped about 2 weeks apart! I am still waiting for the 10lb bell.”

Posted 2 months ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. Please know that items are often being sent in parts to ensure that your order reached you safely. We appreciate your understanding and patience. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 months ago

“I like the product but I tried scanning the qr code to find the instruction manual and it just gave me a list of basically every titan product except the one I bought. So, good product, quick delivery, just need to step up your game in the installation manual department big time.”

Posted 2 months ago

Hello, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. However, unfortunately, for the 32mm Wood Olympic Gymnastic Rings, we don't have any manual available. You may however reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“The heel plate should be an inch deeper because it's easy to slip out when on the up phase of the Roman chair movement. Otherwise it is a very solid piece of equipment.”

Posted 2 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 months ago

“I have ordered several pieces of equipment in the past couple years. Overall I am happy HOWEVER recently with a Cable Crossover machine it was choppy and I reached out to customer service. I was told to send a video-I did, I was told take photos with a level I did. The photos showed out of level and there was no feedback on the photos just the final suggestion to use a silicone based lubricant- which did work. I also ordered a seated fly machine which exactly like the crossover machine the on- line instructions are HORRIBLE- I had to guess and compare finished product photos and it seems to be working correctly. Repeated poor reviews on this topic. The quality on this equipment is well worth the money just prepare for some frustration if you order any machines.”

Posted 2 months ago

“I bought a shoulder press, I’m happy with the equipment but I couldn’t give 5 stars because it arrived scratched and bent. I was told by customer service to get it fixed and I would be reimbursed.. I decided to beat it into shape so I could assemble it… now it works like it should. I just a little upset that I had to go thru all the trouble myself.”

Posted 2 months ago

“I like the brand and the order was delivered promptly. Unfortunately, one of the items has a deep scratch or gouge on the side. I'm reluctant to order again in the event that I may receive another item with a defective or cosmetic blemish.”

Posted 2 months ago

“Generally like Titan products and ordering from you has been great. That said, you return policy is unnecessarily difficult and by the time you factor in return costs the 20% restocking fee just adds insult to injury. I generally don't make returns but this item didn't work. It was unused and when all is said and done between the return shipping cost + 20% restocking fee im basically paying more than half the cost of the item”

Posted 2 months ago

“All the weights have come, but the bar wasn't delivered today. So, I'm still missing a product.”

Posted 2 months ago

“I purchased Dip Bars. Great quality. However I made the mistake of thinking that the height of 35 inches would work. Unfortunately I am 6'1 and the height is way too short for proper dips. Rather than starting from a higher position and pushing up I have to lower myself to start a rep. Also the delivery service was very good. I would have confidence in ordering from you again as your other equipment etc. looks to be quality equipment.”

Posted 2 months ago

“Shipping speed and customer service through the checkout process was great! One of the kettlebells arrived with a dent in the handle, but as it does not affect my ability to use them, I did not consider a return or exchange as necessary. Would still buy from this company again!”

Posted 2 months ago

“It’s a good product but it isn’t designed for my T2 rack. Maybe I missed that somewhere in the description. I still may be able to use it.”

Posted 2 months ago

“The sales person was very fast and efficient, but failed to tell us that the 775 pound machine would be dropped at the end of our driveway (in a rain and snow storm). NOT GOOD!! Also, it would be nice to receive a bill of materials so it is easy to see what is ordered and comes with the machine itself.”

Posted 2 months ago

“Didn’t have hardware, tried to call customer service got transferred twice and placed on hold opted for call back and never received call back. Went to hw store and spent $40 on the bolts and washers.”

Posted 2 months ago

“Instructions suck Missing bolts”

Posted 2 months ago

“MY LAST ORDER WAS NOT THE SAME AS MY PREVIOUS BACK IN SEPTEMBER OF 2023. THE TEN POUND PLATES THAT I OREDERED ON JANUARY OF 2024 ARE THINER WITH DIFFERENT MARKINGS?”

Posted 3 months ago

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Titan Fitness is rated 4.4 based on 24,169 reviews