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Titan Fitness Reviews

4.5 Rating 27,874 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,874 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
1494
Anonymous
Anonymous  // 01/01/2019
Buyers beware, when purchasing anything from Titan Fitness, just understand that returning is essentially not an option. I have about 10 Titan Fitness products and all have been great with the exception of my most recent purchase, the adjustable competition kettle bells. I believe most of their products are great, however, I've had no luck with customer service and their return policy is terrible. You must pay for return shipping (which is absolutely ridiculous when shipping costs are based on weight). Plus, you have to pay a restocking fee. Both of the above items are supposed to be covered when returning a damaged item, however, I've been going back and forth with customer service for 3 weeks trying to return the kettles bells that I received that were so damaged, it looked like they had been used in a gym for a couple years. Unfortunately, will probably not be ordering anything else from Titan Fitness again.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 9 months ago
Sent me a rusty bar.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
Quick shipping. Items poorly packaged and hanging out of the box upon arrival.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item's packaging was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 10 months ago
I called because I could not put the 10% off code in to complete my purchase. The person on the other side of the phone. You can not have a double discount. I understand but he explained the reason with no energy or excitement for me buy this product. It may not sound like much but Titan is receiving a new customer you want that person to feel special. Your shipping is horrendous. All my friends that order from Titan always tell me to think twice before ordering. I found out the hard way. I wanted to be there when it came so I took the time out of my day to be there. I waited all day and wasted a beautiful day because it kept saying out for delivery finally the delivery was canceled by fedex.
Helpful Report
Posted 10 months ago
Hi. We’re sorry to hear about your experience with the discount code and the shipping delays. We strive to make every customer feel valued, and we appreciate you bringing this to our attention. If there’s anything we can do to assist you further, please let us know. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
Titan has been good to me for the most part. There have been more and more slipups over the years, though. At least 1 item in every order has had an issue and while the support is accommodating, I would rather just have better quality control. Pieces have come bent, scratched, or otherwise unusable, and I even got an entire box of rods for a single pulley system I ordered.
Helpful Report
Posted 10 months ago
Unfortunately, I wanted to love this product: but it doesn’t fit my T-3 rack. I bought my T3 rack in 2017 and I now believe the rack has changed since then. There are no holes on the sides of the rack anywhere in the middle that this could bolt onto to. So i either have to drill holes into the steel to make it fit or just throw it away. Waste of money. Wish the site said it fits T3 model from a certain date forward.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
Overall, nice looking plyo box and gets the job done. The wood itself is not the best quality, as when putting together, the wood tears apart the plywood layers making it really difficult to put together evenly so that it actually doesn’t wobble. Had a few scratches and wood chips, so not the best packed either. Wouldn’t expect this from buying new.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 10 months ago
Eagerly waited. It came. Right out of the box, there are 4 divets of damaged finish. Chips if you will. I'm waiting for a reply.
Helpful Report
Posted 10 months ago
Great home fitness equipment. Charles
Helpful Report
Posted 10 months ago
The metal brackets under the bench need to be wider. The shorter ones make it unstable and feels cheap. I hope it will last a while. Bolts are tight. They just need to be extended few inches on each side
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
looks great but handle needs to be wider
Helpful Report
Posted 10 months ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
Posted 10 months ago
I've ordered quite a bit from Titan over the last year or so. My wife and I have a garage gym and have been buying equipment slowly as we add things to the space. We've had both good and bad experiences but ultimately I have been pleased with Titan and will continue to order equipment from them. Typically their customer service is pretty good about working with you to make sure you're taken care of. I had one product quality issue that couldn't be resolved unfortunately, but ultimately the issues with the product don't have any affect on the equipment's effectiveness so I got over it lol. The pricing and free shipping can't be beat, but be sure to do your research depending on the piece of equipment you're ordering.
Helpful Report
Posted 10 months ago
Hi. It’s great to know that you’ve found our pricing and free shipping to be advantageous. We’re sorry to hear about the product quality issue you encountered. We’re committed to providing high-quality equipment and excellent customer service, so your feedback is valuable and will help us improve. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
Customer service when ordering does not tell you useful information when placing an order. For example, I ordered the SquatMax, as well as, the Transformer pin. I was not told the SquatMax comes with one already. So, I wasted $35 on something I didn’t need, when they could have told me.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 10 months ago
The barbell I received had a bad bearing. Customer service took 4ish days to get back to me. They did send a replacement barbell though.
Helpful Report
Posted 10 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 10 months ago
Return policy is horrible. Received products bent and chipped… should have chosen rogue.
Helpful Report
Posted 10 months ago
Metal arrived good, lied flat when assembled. Could be user error but no longer lies completely flat but completely usable.
Helpful Report
Posted 11 months ago
Hello! We are so happy you are pleased with your purchase. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!
Posted 10 months ago
Pretty big gap between the attachment point and the frame. I feel like some shims or something would have been helpful.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
Bench wasn’t what I expected. The seat is wider than I had hoped. The pictures online did t really have great angles and views of the width of the seat.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Feels really solid and holds nice and tight. I wouldn’t recommend it if you also want to use it do triceps. I would return it but they don’t have another one with a better angle for tri’s
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
Posted 11 months ago
I still cannot get the metal bar into the padded roller on the squat bench. Sad. Bench was delivered and I hope no issues with it.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Titan Fitness is rated 4.5 based on 27,874 reviews