Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“Very noisy. Noises and squeaks comes out with every repeated motion. I can’t figure it out, it’s a brand new machine.”

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Ok for the price it is, don't expect a gym quality product. They try to keep the price down by using below average pulleys. Look on youtube on how to improve them. Pulley tower arrived dented and pulley slots were bent. This was due to poor packaging as the box was not damaged whatsoever. Was really disappointed since I was not sure the proper angle they are supposed to be at and proper opening width. The instructions were zero help for this issue and they were subpar at best for assembling the pulley tower. Contacted customer service and they weren’t able to fully help since I feel it’s not Titan Fitness on the other end. They read off a paper that I feel should have been included in the instructions. Still tweaking and unbending the product to make it work for our needs. I’ve bought several pieces of equipment from Titan Fitness and the quality and free shipping keeps me coming back. Their packaging is always below standards.”

Helpful Report

Posted 10 months ago

Hi. We’re sorry to hear about the issues with the pulley tower and the packaging. We take your concerns seriously and will review both the quality and the packaging to improve future orders. We appreciate your continued support of Titan Fitness and will work to ensure a better experience moving forward. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I give the product 3 stars because the instructions are soooo bad. You can barely read the instructions and then where to put the nuts and bolts is a wild guess. There is one point in the instructions where the wording has P1, P2, P3, etc, but there is nowhere to be found which wheel is P1, P2, P3, etc. I ended up going to a hardware store to get more nuts and bolts as well as the space separators. Not sure if I did not get the parts or if I put them in the wrong place because of the crappy instructions. Would be good, for a product at this price, to have a step by step video. Other then that, the product works very well.”

Helpful Report

Posted 10 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 10 months ago

“The cross members I purchased should be able to mount in the end holes. If I drop the handles while walking they could slide chopping away at my feet. Also the reason I purchased these was for the knurling on the handles to my disappointment the knurling is really passive Jesse Anklam”

Helpful Report

Posted 10 months ago

“Good solid build. Reasonable price for the product compared to other companies. It came with some scuffs on the coating which is disappointing. Also some of the accessories are a bit overpriced and have odd sales. Just lower the price instead of a constant rotating sale.”

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Posted 10 months ago

“Titan Fitness has a great selection of equipment.”

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Posted 11 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 10 months ago

“Product is solid. Assembly instructions are garbage. Customer service is non existent. Company sent me a code for a 10% discount, then hid behind a claim that product was backorder so they wouldn't accept the code that they sent. Wrote company to find some resolution and they did not conduct follow up communication. All sent via email.”

Helpful Report

Posted 11 months ago

Hi. We’re glad to hear you are satisfied with the product itself, but we sincerely apologize for the experience with the assembly instructions and customer service. Regarding the discount code, our coupons are only valid on regularly priced, in-stock items, as outlined in the terms and conditions. Unfortunately, the code will not apply to sale or backordered products. We understand this may not have been clear, and we apologize for any confusion. We also regret that we did not meet your expectations with our communication and will work to improve our follow-up processes. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“It is a very nice peice of equipment but was very difficult to put together. The manual did not help with the building. I used a video on YouTube for help. The length of bolts was almost impossible to determine. A 5 mm difference between bolts was not much to go by. There was also a shortage of the bolts I needed and had to go to the store to buy. Lastly, there should have been more spacers added so that the pulley wheels stay in a straight line. I do enjoy this product but am not sure if I would use Titan first for my next piece of equipment.”

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Posted 1 year ago

“Equipment may not be made with women in mind.”

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Posted 1 year ago

“Good product just looks used”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Boxes work well, however the stitching on the Velcro pieces were not seen on tight. It's not even been 2 months yet and some Velcro pieces stitched on are already coming off. I expect better quality for the price of these!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Decent quality gym equipment.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“You get what you pay for.”

Helpful Report

Posted 1 year ago

“Not as durable as I was hoping - I use it (2 weeks) - but materials seem low quality and won't last under extreme workouts. Shipping was delayed by UPS several times - no reason given - delivered 13 days after first notification - just to let Titan know their delv partner experience. Packaging was beaten up - no missing components - plastic seleve was cracked unreported.”

Helpful Report

Posted 1 year ago

“Landmine stand arrived missing a few parts and also a bracket that didn’t fit. Has happened to me before with Titan Fitness. Need better quality control. After telephone calls/emails, the missing/wrong size parts were mailed to me and I completed the assembly. So, be aware that while their prices and shipping are good, there may be issues with the parts for assembly and it can be annoying.”

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Posted 1 year ago

“Nice for a replacement but had to order 2 in the end since it was a completely different style and material.”

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Posted 1 year ago

“I have been using Titan's equipment for quite a few years. They do seem to listen to the feedback and make adjustments to design and construction. Overall good quality for the price.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Titan makes a lot of great products for home gym use. I’ve personally used a few different products, but their pricing has become a bit more than expected for some of the equipment.”

Helpful Report

Posted 1 year ago

“This product seams nicely made but has some short comings. It was too short for my application. It could have been made with some adjustment on the width which would have also made it stronger by adding some extra tubing inside of the main cross bar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again! Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Decent quality gear at great prices, but support is lacking. I get the impression they outsource manufacturing to China and work with drop shippers, based on items shipping from a bunch of destinations.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with our products. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews

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