Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Unfortunately, I wanted to love this product: but it doesn’t fit my T-3 rack. I bought my T3 rack in 2017 and I now believe the rack has changed since then. There are no holes on the sides of the rack anywhere in the middle that this could bolt onto to. So i either have to drill holes into the steel to make it fit or just throw it away. Waste of money. Wish the site said it fits T3 model from a certain date forward.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Overall, nice looking plyo box and gets the job done. The wood itself is not the best quality, as when putting together, the wood tears apart the plywood layers making it really difficult to put together evenly so that it actually doesn’t wobble. Had a few scratches and wood chips, so not the best packed either. Wouldn’t expect this from buying new.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Eagerly waited. It came. Right out of the box, there are 4 divets of damaged finish. Chips if you will. I'm waiting for a reply.”

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Posted 8 months ago

“Great home fitness equipment. Charles”

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Posted 8 months ago

“The metal brackets under the bench need to be wider. The shorter ones make it unstable and feels cheap. I hope it will last a while. Bolts are tight. They just need to be extended few inches on each side”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“looks great but handle needs to be wider”

Helpful Report

Posted 8 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“I've ordered quite a bit from Titan over the last year or so. My wife and I have a garage gym and have been buying equipment slowly as we add things to the space. We've had both good and bad experiences but ultimately I have been pleased with Titan and will continue to order equipment from them. Typically their customer service is pretty good about working with you to make sure you're taken care of. I had one product quality issue that couldn't be resolved unfortunately, but ultimately the issues with the product don't have any affect on the equipment's effectiveness so I got over it lol. The pricing and free shipping can't be beat, but be sure to do your research depending on the piece of equipment you're ordering.”

Helpful Report

Posted 8 months ago

Hi. It’s great to know that you’ve found our pricing and free shipping to be advantageous. We’re sorry to hear about the product quality issue you encountered. We’re committed to providing high-quality equipment and excellent customer service, so your feedback is valuable and will help us improve. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Customer service when ordering does not tell you useful information when placing an order. For example, I ordered the SquatMax, as well as, the Transformer pin. I was not told the SquatMax comes with one already. So, I wasted $35 on something I didn’t need, when they could have told me.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The barbell I received had a bad bearing. Customer service took 4ish days to get back to me. They did send a replacement barbell though.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Return policy is horrible. Received products bent and chipped… should have chosen rogue.”

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Posted 8 months ago

“Metal arrived good, lied flat when assembled. Could be user error but no longer lies completely flat but completely usable.”

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Posted 8 months ago

Hello! We are so happy you are pleased with your purchase. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 8 months ago

“Pretty big gap between the attachment point and the frame. I feel like some shims or something would have been helpful.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Bench wasn’t what I expected. The seat is wider than I had hoped. The pictures online did t really have great angles and views of the width of the seat.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Feels really solid and holds nice and tight. I wouldn’t recommend it if you also want to use it do triceps. I would return it but they don’t have another one with a better angle for tri’s”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 9 months ago

“I still cannot get the metal bar into the padded roller on the squat bench. Sad. Bench was delivered and I hope no issues with it.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Overall item quality is not great, but for the price it’s ok. The welds are rough, the finish isn’t great, and items almost always arrive already damaged in some way.”

Helpful Report

Posted 9 months ago

Hi. We're sorry to hear that the quality of the items did not meet your expectations. We strive to provide good value for our products, but we understand that there is room for improvement in areas like welds and finishing. We will take your comments into consideration to enhance our quality control processes. If you have received damaged items, please reach out to our customer service team so we can address this issue and ensure a satisfactory resolution. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I didn’t realize that Scratch and Dent meant that it would be missing lots of parts.”

Helpful Report

Posted 9 months ago

Hi. We sincerely apologize for any missing parts in your order. Your feedback will help us improve our shipping process, ensuring that our warehouse team thoroughly inspects items before delivery to confirm they are complete. Please note that, as indicated on our website, Scratch and Dent Deal items may have cosmetic damage or missing hardware. You may be able to purchase any missing hardware locally. If you need further assistance, please email us at info@titanbrands.com.

Posted 9 months ago

“What I liked: well the dumbbell rack seems sturdy, since the dumbbell set that I order is on back order I won’t know how sturdy it is until I received it, but yeah it does look and feel solid What I disliked: the package was torn on one side, someone could’ve easily taken something out, it doesn’t appear like tho, a few parts came with scratches and gouges, this is like ordering a double cheeseburger thru drive thru, getting home and noticing they didn’t put the cheese on the burger, not a big deal but let’s be real here, I ordered and payed for something brand new, not something with knicks and scratches,”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“The order process and shipment was fine. The product is not what I expected and I can’t return it!”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. If you require further assistance, please email us at info@titanbrands.com.

Posted 9 months ago

“I ordered a bar and a bench. The bar was fine, the bench had been dropped, had a rusty spot, and a stripped adjustment screw that wouldn't attach.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews