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Titan Fitness Reviews

4.5 Rating 30,976 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 30,976 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 17th June 2026
Elizabeth F
Titan Fitness 5 star review on 17th June 2026
Elizabeth F
Titan Fitness 5 star review on 17th June 2026
Dan J
Titan Fitness 5 star review on 15th June 2026
Andrew S
Titan Fitness 5 star review on 14th June 2026
Caleb S
Titan Fitness 5 star review on 13th June 2026
Azariah P
Titan Fitness 5 star review on 12th June 2026
Mike H
1563
Anonymous
Anonymous  // 01/01/2019
I believe Titan Fitness is a great company but needsd to work more on the design/counter balancing of equipment.
Helpful Report
Posted 7 months ago
Hi! Thank you for sharing your feedback and for your kind words. We truly appreciate your support and your thoughtful input regarding the design and counterbalancing of our equipment. Our team is always looking for ways to improve, and feedback like yours helps us enhance the quality and performance of our products. We’ve shared your comments with our product development team for review. Thanks again for taking the time to share your experience and for being part of the Titan Fitness community!
Posted 7 months ago
Customer service is professional but after reaching out about the machine and how uncomfortable it was I felt as there was nothing they could do. Did not feel valued as a customer who invested a lot of money into gym equipment.
Helpful Report
Posted 7 months ago
Hi! Thank you for your feedback. We’re glad you found our customer service professional. We understand your concerns about the machine, and while we’ve reviewed your situation thoroughly, unfortunately, there isn’t a solution we can offer at this time. We truly value your investment in our products and appreciate you taking the time to share your experience.
Posted 7 months ago
After buying several used titan pieces for my home gym I found the quality to be pretty good so I needed a specialty item and bought the vice grip trainer new from Titan. The box was damaged in shipping and the unit was roughed up (nothing I could not live with or fix). Assembly was fast and easy but finding Resistance bands were not included as I believed they would be by the way the description on the website is written and not including the 2” Olympic adapter for the plates was a farther letdown.
Helpful Report
Posted 7 months ago
Hi! Thank you for sharing your experience and for your continued support of Titan Fitness! We’re glad to hear you’ve found our products to be high quality and that assembly of your Vice Grip Trainer went smoothly. We’re sorry for the issues with shipping and any confusion regarding the included accessories. Your feedback regarding the resistance bands and 2” Olympic adapter is appreciated and will be shared with our team to help improve our product descriptions and packaging. If there’s anything we can do to assist you further or provide the missing items, please don’t hesitate to reach out to our support team — we’re always happy to help!
Posted 7 months ago
Bar was bent when delivery. Had a hard time sliding it into the wall mounts. Still functional and useful.
Helpful Report
Posted 7 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 7 months ago
Did not receive. Arrived very quickly, but Package was stolen.
Helpful Report
Posted 7 months ago
Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=151263 if you require further assistance.
Posted 7 months ago
First time using titan finess equipment and i'm satisfied with purchase
Helpful Report
Posted 7 months ago
Hi! Thank you for choosing Titan Fitness! We’re thrilled to hear that you’re satisfied with your purchase and that your first experience with our equipment has been a positive one. We appreciate your support and look forward to serving you again in the future!
Posted 7 months ago
Titan has decent pricing and shipping. Good bumper plates too.
Helpful Report
Posted 7 months ago
Hi! Thanks for the great feedback! We're glad to hear you're happy with the pricing, shipping, and especially the bumper plates. We appreciate your support and hope to serve you again soon! Please reach us at info@titanbrands.com if you require further assistance.
Posted 7 months ago
While it is very well made, I haven’t been able to use it. It won’t fit in my space and the return policy won’t give enough money back and requires me to pay shipping make sure you read the return policy before your purchase.
Helpful Report
Posted 8 months ago
Good customer service. They should probably pack their items better.
Helpful Report
Posted 8 months ago
Hi! Thank you for your feedback! We're glad to hear you had a good experience with our customer service. We also appreciate your note about packaging — it's valuable input, and we'll definitely review how we can improve this moving forward. Your satisfaction is important to us! Please reach us at info@titanbrands.com if you require further assistance.
Posted 7 months ago
I ordered t3 lever arms conversion brackets and was sent the wrong ones. Called and talked to someone to get the right one and made sure they knew what I had and what I needed and they sent the same ones they sent first time. Decided to just convert them myself.
Helpful Report
Posted 8 months ago
Hi! Thank you for sharing your experience, and we’re sorry for the mix-up with your order. We understand how frustrating that must have been. If there’s anything we can do to make it right or assist you in the future, please don’t hesitate to reach out. We appreciate your patience and hope your conversion went smoothly! Please reach us at info@titanbrands.com if you require further assistance.
Posted 8 months ago
My experience with Titan Fitness has been good overall. The ceiling mounted pull up bar I purchased was a good price - comparable with some Amazon offerings - and it shipped quickly. I was a bit disappointed with the quality of the bar, but functionally it meets my needs. If I had paid more I would have been very disappointed; however, would still consider purchasing from Titan again in the future.
Helpful Report
Posted 8 months ago
Hi! Thank you for your honest feedback! We’re glad to hear that your experience with Titan Fitness has been positive overall and that the pull-up bar meets your needs. We appreciate your thoughts on the product quality — your input helps us continue to improve. We look forward to the opportunity to serve you again in the future! Please reach us at info@titanbrands.com if you require further assistance.
Posted 8 months ago
Titan appears to offer a variety of desirable and seemingly high-quality items. However, customer service leaves much to be desired.
Helpful Report
Posted 8 months ago
Hi! Thank you for your feedback. We're glad to hear you appreciate our products, and we're sorry to hear about your experience with customer service. We're continuously working to improve and hope to serve you better in the future. Please reach us at info@titanbrands.com if you require further assistance.
Posted 8 months ago
Tried signing up for the warranty and it doesn't work. Sent an email and never heard back.
Helpful Report
Posted 8 months ago
Hi! We apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851 Please reach us at info@titanbrands.com if you require further assistance.
Posted 8 months ago
Reliable and quality him gym company
Helpful Report
Posted 8 months ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 8 months ago
I like Titan Fitness and have purchased several items from them, including kettlebells, Olympic plates, Olympic bars, hex bars, a hack squat machine and more. In general they provide high quality products at affordable prices (also great shipping options) and that’s what keeps me coming back. Unfortunately, their customer service isn’t great, and when I’ve had issues with products in the past (mostly cosmetic or things that with enough intuition and elbow grease I could fix on my own) I’ve been on my own. I even had to drill new holes to put my hack squat machine together (the holes they drilled were about a centimeter off and wouldn’t connect properly) but they said that wasn’t an issue they could help with and it wouldn’t qualify for a manufacturer defect discount. It’s the little things that make a company great, and for now Titan Fitness continues to be pretty good.
Helpful Report
Posted 8 months ago
Hi! Thanks so much for your continued support and detailed feedback — we truly appreciate you being a loyal customer. We're glad to hear you’ve been happy with the quality and value of our products, though we're sorry to hear about the challenges you’ve experienced with customer support and assembly. Your insights are valuable, and we'll be sure to share them with our team as we work to improve the overall experience. Please reach us at info@titanbrands.com if you require further assistance.
Posted 8 months ago
Came in pretty quick but was missing 3 of the weights. I have sent 2 emails about this problem to titan fitness but have not gotten a reply.
Helpful Report
Posted 8 months ago
Hello, please accept our sincere apologies if some parts are missing. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 8 months ago
Limited experience (1 order). But appears to all be cheaply made in China equipment.
Helpful Report
Posted 9 months ago
I’m really pleased with this dumbbell rack overall—it’s very sturdy and feels like it’s built to last. The design is compact and makes organizing my dumbbells much easier. The only downside is that it arrived with some damage. It wasn’t enough to affect the functionality, but it was a little disappointing to receive it that way brand new. Still, once set up, it does exactly what I needed, and I’m happy with the purchase.
Helpful Report
Posted 9 months ago
Every experience before this one has been awesome. I was pretty sure I was going to build a full 1000 sqft gym using just Titan equipment. Something was off about the size of the bar/mount hole on this one though.
Helpful Report
Posted 9 months ago
I recently purchased the leverage squat machine. Delivery was super fast. Equipment arrived in good condition. I love the machine itself, with the exception of the shoulder pads are very uncomfortable. You kind of get used to it, but they need to be better designed. The lever for locking the arms in/out also needs to be better designed as it doesnt hold its place. There is also zero information about the supposed 15 exercises, nor about the weight of the arms if no plates are applied (ie to get an understanding of total weight being squatted. The worst is the parts (ie screws nuts etc) and assembly instructions. Total Fail. The parts are misnumbered so they dont match instructions, and the instructions are absolutely HORRID. They are incomplete and very unclear, or even outright wrong. You would expect that for a piece of equipment costing about 800 bucks that Titan would ensure quality at every level of detail, but no. Thats not the case. So despite liking the machine, i will probably never buy another piece of equipment from Titan. They have to earn my trust by solving such problems. Will they respond to this review ??????
Helpful Report
Posted 9 months ago
Hi! Thank you for your detailed feedback. We’re glad to hear you’re enjoying the machine overall, and we sincerely apologize for the issues you encountered. Your comments are well noted and will be shared with our product team for review and improvement. Please reach us at info@titanbrands.com if you require further assistance.
Posted 9 months ago
Titan Fitness is rated 4.5 based on 30,976 reviews