Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“Customer service when ordering does not tell you useful information when placing an order. For example, I ordered the SquatMax, as well as, the Transformer pin. I was not told the SquatMax comes with one already. So, I wasted $35 on something I didn’t need, when they could have told me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The barbell I received had a bad bearing. Customer service took 4ish days to get back to me. They did send a replacement barbell though.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Return policy is horrible. Received products bent and chipped… should have chosen rogue.”

Helpful Report

Posted 1 year ago

“Metal arrived good, lied flat when assembled. Could be user error but no longer lies completely flat but completely usable.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your purchase. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Pretty big gap between the attachment point and the frame. I feel like some shims or something would have been helpful.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bench wasn’t what I expected. The seat is wider than I had hoped. The pictures online did t really have great angles and views of the width of the seat.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Feels really solid and holds nice and tight. I wouldn’t recommend it if you also want to use it do triceps. I would return it but they don’t have another one with a better angle for tri’s”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“I still cannot get the metal bar into the padded roller on the squat bench. Sad. Bench was delivered and I hope no issues with it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Overall item quality is not great, but for the price it’s ok. The welds are rough, the finish isn’t great, and items almost always arrive already damaged in some way.”

Helpful Report

Posted 1 year ago

Hi. We're sorry to hear that the quality of the items did not meet your expectations. We strive to provide good value for our products, but we understand that there is room for improvement in areas like welds and finishing. We will take your comments into consideration to enhance our quality control processes. If you have received damaged items, please reach out to our customer service team so we can address this issue and ensure a satisfactory resolution. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I didn’t realize that Scratch and Dent meant that it would be missing lots of parts.”

Helpful Report

Posted 1 year ago

Hi. We sincerely apologize for any missing parts in your order. Your feedback will help us improve our shipping process, ensuring that our warehouse team thoroughly inspects items before delivery to confirm they are complete. Please note that, as indicated on our website, Scratch and Dent Deal items may have cosmetic damage or missing hardware. You may be able to purchase any missing hardware locally. If you need further assistance, please email us at info@titanbrands.com.

Posted 1 year ago

“What I liked: well the dumbbell rack seems sturdy, since the dumbbell set that I order is on back order I won’t know how sturdy it is until I received it, but yeah it does look and feel solid What I disliked: the package was torn on one side, someone could’ve easily taken something out, it doesn’t appear like tho, a few parts came with scratches and gouges, this is like ordering a double cheeseburger thru drive thru, getting home and noticing they didn’t put the cheese on the burger, not a big deal but let’s be real here, I ordered and payed for something brand new, not something with knicks and scratches,”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The order process and shipment was fine. The product is not what I expected and I can’t return it!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. If you require further assistance, please email us at info@titanbrands.com.

Posted 1 year ago

“I ordered a bar and a bench. The bar was fine, the bench had been dropped, had a rusty spot, and a stripped adjustment screw that wouldn't attach.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Fast shipping as always. Log came a little banged up with a few dents and one end was sticking out fully of the package but can’t fault Titan for the second part. Log is already warping though after only having it for like a week and a half unfortunately.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product came apart slightly in shipping and had some cosmetic damage, but overall ok”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Purchased the calf machine. Product arrived quickly. Unfortunately a plastic insert that guides the knee pad adjustment height was cracked. The only fix Titan offered was a refund on the part. This doesn’t exactly solve the problem.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if part of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product is good. Not able to activate warranty through website, hopefully I won't need it.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the confusion. There is no need to register an item for warranty anymore. All items purchased from us, aside from items under scratch and dents, automatically have a 1-year warranty. For future reference, you may file a warranty claim through the link below. Submit your claim at: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The hardware part numbers between the hardware packets and the online assembly instructions didn’t always match. I wasted too much time trying to research the differences and the correct hardware part number to use. I made an assumption on which carriage bolts to use in different steps in assembly, and am reasonably sure I got it correct. I’m not sure if it was the manufacturer or Titan that messed up the hardware numbers in the hardware pack (though most did match), but Titan should have been up to date matching instructions to hardware as part of the QA process. If not for this time wasting annoyance, I would have rated it 5 stars. Titan’s survey is poor and needs improvement. While my rating for speed of delivery was very fast, the website shows from as expected to between as expected to very fast. Fix it, it should be only very fast for me. I hope Titan doesn’t rely on these survey responses for business decisions or marketing. The website shopping experience is similarly messed up .”

Helpful Report

Posted 1 year ago

Hi. We apologize for the confusion caused by the discrepancies between the hardware part numbers and the assembly instructions. We understand how frustrating this can be and will review our processes to ensure better alignment in the future. We also appreciate your comments on our survey and website experience, and we’ll work on addressing these issues to improve your shopping experience. Your input is invaluable, and we’re committed to making these improvements. Please reach us at info@titanbrands.com if you require further assistance.Hi. We apologize for the confusion caused by the discrepancies between the hardware part numbers and the assembly instructions. We understand how frustrating this can be and will review our processes to ensure better alignment in the future. We also appreciate your comments on our survey and website experience, and we’ll work on addressing these issues to improve your shopping experience. Your input is invaluable, and we’re committed to making these improvements. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“It’s a great machine but terrible directions to set it up. And I’m missing a nut for one of the cables”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box is solid, but arrived with damage on a few comers. Disappointing considering the cost of the box.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews

Phone:

Email: