Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

4.4 Rating 24,389 Reviews

85 %

of reviewers recommend Titan Fitness

4.4

Based on 24,389 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

Write Your review

Tell us how Titan Fitness made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Titan Fitness 4 star review on 14th May 2024

1240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“The equipment is great ,but not getting directions with it and I had to buy $35.00 Worth of bolts nuts and washers that were not pack in box I think im going to switch to another brand to purchase my next equipment”

Helpful Report

Posted 4 months ago

“I am very happy with all the equipment received. Good quality. The reason I’m giving a 3 star is because I was sent a wrong package and did not received one of the 7 things I ordered. There was a mistake from Titan. I received a Muay Thai Pad when I had ordered a rack attachment. I called and let them know and I was told what I ordered was sold out. It was a 24”scratch and dent flipdown safety bars which only saved me $20 dollars. I tought I would be sent any other ones since the price difference was minimal. Instead I was told to send back the MT Pad (which is fine by me) and that as soon as they received the Pad I would be refunded. So now I have to find a printer which I dont have to print the label so I can be refunded in a week or two. Much easier to send me a new flipdown bar to fix your mistake in which in the end you lose $20. Now you get a bad review instead and probably lose a future client. It’s business common sense. Do it right. It was your mistake not the customer. PD. The Lady that took the complaint was very nice”

Helpful Report

Posted 4 months ago

“The roller hooks are lovely, but the lock pins don't tighten all the way on one of the lock pins, making that hook rather unstable.”

Helpful Report

Posted 4 months ago

“The adjustable plyo box was easy to assemble and seem to very sturdy. However, it arrived damaged. There was damage to the shipping box, but the damage to the plyo box wasn't in the area of the shipping box that was damaged. It appeared that the plyo box legs were damaged prior to shipping as all the packing materials were intact. The damage does not appear to affect the integrity of the unit, so I'll spray paint the exposed metal to keep it from rusting.”

Helpful Report

Posted 4 months ago

“Ordering and price are great. Packaging was subpar.”

Helpful Report

Posted 4 months ago

“I purchased a small stud-mounted pull up bar (SKU: 400507). The hardware looks to be in good condition. I plan to mount it to my garage ceiling. However, I was very disappointed in the quality of the owner's manual. It provided no explanation or guidance on how to mount the bar to a ceiling, i.e., what size pilot hole to drill in the ceiling joists prior to screwing in the 8 lag bolts.”

Helpful Report

Posted 4 months ago

“No instructions with anything. Not something you can just wing, other than that great equipment”

Helpful Report

Posted 4 months ago

“Estimated ship times on back order items was quite inaccurate. I had to ask for updates versus Titan sending an update when the date changed.”

Helpful Report

Posted 4 months ago

“The bench itself is awesome. Easy to put together (with caveats below). Sturdy. Love the minimalist black without loud logos and such. Caveats: Packing. The box arrived torn with parts sticking out. With how boxes are moved and stacked, there could well have been damage. There wasn’t, but that’s just luck. Assembly instructions are good enough - assembly itself would have been easy except: On wheel was assembled. The other wasn’t. The bolt to assemble was loose in the box. There was no nut. The bolts to attach the rail to the legs were sent with the wrong size nuts. This necessitated a trip to the hardware store (thankfully just around the corner) and another $10 or so in parts. Neither the packaging nor assembly mistakes are issues I’d expect at this price point. And, once it’s unpacked, unless there’s a catastrophic issue, it’s just too much trouble to pack up and ship back. It’s a better than average bench for a home gym. If you’re willing to take a chance on the packaging and parts, go for it. My lower rating reflects on the vendors process, not the product.”

Helpful Report

Posted 4 months ago

“received everything in a timely manner but the barbell rack 6BARRACKv2 was missing a set of nuts and bolts”

Helpful Report

Posted 4 months ago

“A couple clips snapped and broke within the first few days.”

Helpful Report

Posted 4 months ago

“Each of my purchases with Titan has come back with a manufacturers defective item in it. Customer service has been good about getting everything right, however, it’s disappointing that I have to go through this process. I’m still waiting on replacement parts that I can use the floor GHD. I sent pictures and video in my original submission. I don’t believe the representative looked at them before asking me initial questions. I had to redirect him back to the submitted pictures and video before they sent out the replacement part. It was finally acknowledged that a replacement part needs to be sent out but it’s yet to go out.”

Helpful Report

Posted 4 months ago

“I was gifted a safety squat bar and a set of farmer carry bars. The SSB came great no issues. but the farmer carry bars rubber end caps had two that were already halfway coming off. Not the end of the world, a manufacturer or shipping issue though, but when you get something brand new it’s nice when it’s in pristine condition.”

Helpful Report

Posted 4 months ago

“Good customer service on order… check Shipping on time/faster then expected… check Solid unit for price… check Only draw back is that there were some visible scratches/marred coating upon opening of package which was disappointing. 3.5 stars”

Helpful Report

Posted 4 months ago

“2 of the 4 plastic covers on the handle were broken.”

Helpful Report

Posted 4 months ago

“no assembly instructions, in either order that I received”

Helpful Report

Posted 4 months ago

“FedEx tore this box all up. The item is a Christmas gift and it showed out for delivery three times and then delayed. I hope nothing is missing inside the box when opened.”

Helpful Report

Posted 5 months ago

“I like the kettlebells overall but there is a part that damages my hands where the paint ends that's really painful.”

Helpful Report

Posted 5 months ago

“The equipment, so far has been awesome! THE INSTRUCTIONS ARE HOT TRASH!!!”

Helpful Report

Posted 5 months ago

“Only the first email went to my email all others went to spam so I missed out on my tracking info until it was to late and both products were shipped separately unbeknownst to me as well. The green .25 fractional was the only plate that had a massive amount of difficulty in placing on a variety of bars. Customer service was delayed and not very heplful in assisting me in figuring out what happened to the tracking information so I could locate my products quicker and give me piece of mind.”

Helpful Report

Posted 5 months ago

Titan Fitness is rated 4.4 based on 24,389 reviews