Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Boxes were open, plastic spacer cracked and not usable. one did not indlude instructions. i did download from website.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It's a wall ball but weight distribution is off. Tried a workout with it, and catching it properly was more of a task than the actual workout. Unless the ball landed perfectly with the heavy side towards me, it always fell forward and easily falls from your grasp, which slows cuts your reps down. So if you're not trying to keep a score of a workout, i'm sure it'll work for some folks. If you are keeping score, get something that won't make you swear at it.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the feedback regarding your experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 1 year ago

“The product is great, service could be better. You tracking webpage asked for an order number. I never received an order number. I had to download a separate app to track package and then pull the order number from the separate app. You should have just sent me the order number in my confirmation email and I could have tracked the app on your webpage.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Great piece of equipment for doing both cardio and strength training”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Great product. But the back order took a while. Hoping next time to get more updates of when the back order will arrive. I had to message their customer service twice for the update. Customer serive was quick to reply though.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“All in all it's great and I'm satisfied. However, the pulldown attachment isn't working properly. Maybe I was sent a faulty bracket, but the cable for the top pulley scraps the metal beam the rollers are on. It split the cables protectors on my 3rd try to use it. I'll have to try and glue a piece of plastic or something to protect the cable if I want to continue to use it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Was hesitant to get the floor model but it's worked out great. The problem is how it's packed for shipping. Ours arrive with several scratches and broken plastic bits.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Had an issue with item. The sled I have must be outdated. Therefore, I was on hold for hours trying to get a rep to resolve issue.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“No instructions on how to assemble, luckily it was fairly simple to figure out. Parts were scratched and dented out of box. But, the overall quality is comparable to more expensive options.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://bit.ly/3Pxmx71. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The knurl on one of the handles is better than on the other. Titan quality continues to be hit or miss for me, but for a third of the price of the thousand pound equipment guerilla in Ohio, I can't complain too much.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“In a nutshell would I buy it again: probably Should you: depends on your needs and budget My gripes: it’s a metal tube inserted into a metal tube you’re going to need better geese/lubricant than what’s provided, though what’s provided will be sufficient in the short term. Also the fit isn’t perfect quality control on titan products needs to be looked at, when I tried to secure the top portion of the squat machine if I secured it with all 4 nuts and washers the alignment was off just enough that the moveable portion wouldn’t go up and down. If I secured it with the outer bolts tightly and inner bolts loosely then the machine would work. Also the padding where you lay down is on the stiffer end of comfort, but overall for the price not bad. also the side portions of the machine not all 4 holes lined up only three on each side. I wish titan would focus on some quality control issues and update their instructions a bit more.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I am disappointed that the T2 rack I ordered is advertised as 6 feet tall, but is actually shorter due to the location of the cross bars/pull up bar. This means that at 5'9" I cannot squat in the rack without hitting my head. If you are 5'9" or taller, order the tallest rack.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“shipping is inconsistent. orders are incomplete and missing.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The product is great but unfortunately you’re packing was not getting enough receive the package was missing parts and a punctured hole in the chest supported pad although I did talk to your customer service. They were very kind and very helpful helping me out. I do wish you guys did a better job at taping up and protecting the packages.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I sent a note to your Instagram one of the Polly wheels sides fall off. It’s like they were not manufactured right so they don’t say snapped in and one of the short unit one of the two short pulley extensions was welded a little incorrectly so it’s off at an angle I think that may help the Cable swing a bit. Very solid wild just not on center so I’ve sent pictures.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The bench is wobbly.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Waited for my backorder logs to come in. When they finally arrived one is covered with rust pits and pucks all over the face side of it. Having worked with metal my whole life I know this indicates that that material was sitting outside raw and untreated for a number of years. They simply painted over it. This only disappoints me because I ordered these logs for a strongman competition I am having.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Unfortunately, Titan is still somewhat of a low cost, cheap import product distributor. Ordered their premium level squat rack which is priced very closely to competitors and even some USA made vendors. Subpar packaging and many items were damaged right out of the box. Customer service has been responsive albeit a little slow to respond. Honestly, it’s the way many items are packed from the factory. Titan doesn’t appear to care about the condition of how items arrive to the end user.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Good product, site coupons were misleading. Support was empathetic, but this still gave a bad taste”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. Unfortunately, coupons cannot be stacked on sale items. Coupons are only valid on items that are at a regular price. We hope to be able to serve you again!

Posted 1 year ago

“Super fast shipping, but the product arrived with knicks and scrapes on it. Not due to shipping, which is the usual culprit with Titan shipping. Everything arrived packaged well. However, the marks are obviously pre-packaging. Slightly disappointed, but I’m sure I’ll put more marks on it with use. Solid products.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews