Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“The bench itself is fine and seems like good quality that will last. The packaging was not great and there were little metal pellets everywhere. Thousands of them fell out of the packaging and bench pieces themselves. I also think I received a returned bench since some of the pieces were already in place when I began to assemble it. This is why I’m putting it at 3 stars. The bench is fine and worth what I paid I think but the assembly and shipping weren’t great. It also arrived later than the original late date. Also to be nit picky I got two stickers and both were ripped. It’s the little things and attention to detail that set companies apart and bring back customers and I’m on the fence whether I will purchase more from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great equipment, arrived with cosmetic damage to one leg and a bent arm support but functional all the same with fast delivery.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The product seems well built but could have been engineered better. First, it flexes quite a bit on the tip, everything is tight, its the steel flexing. Second, the arms aren't even, they are at different heights. My guess is they either weren't bent correctly, or weren't welded quite right. I fabricated a bracket to hold it still, it bolts to the wall. The arms would need to be refabbed to correct.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 1 year ago

“Start off with our site crashing and telling me my order did not go through. I place the order again to find out that the first order had already gone through. Then spent the next week trying to return the second order. I've just got my shipping labels to return the second item. Still having trouble getting a pick up scheduled with Fedex. They are the worst carrier you could have choosen to work with. The customer service rep was polite and did her best to help. However, I did have trouble understand what she was saying. She has a very strong acent.”

Helpful Report

Posted 1 year ago

Hi, we're truly sorry for the frustrating experience you've had with your order and the difficulties you've encountered with the return process, including the challenges with FedEx. We understand your frustration and appreciate your patience. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Instructions to build my equipment didn’t match. You scan the code that was supplied and it sent you to farm equipment attachments. Tried typing in the product code that was given to me, and titans website couldn’t find the product. Thankfully for the help line they were able to help me and send me the instructions. Loved the product, hated the instructions not being available without calling someone”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. We are glad that one of our customer support specialists was able to provide you with the correct manual. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I haven’t tried the product yet (battle rope straps), but was a little disappointed in the delivery. It’s not a particularly complicated piece of equipment, but came with no instructions at all. Three stars for lack of instructions, but hoping it works well with the ropes.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience. Unfortunately, upon checking, there is no available manual for this item. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Customer service is just OK. Products are high quality. The center, weight loading post on the sled should be higher allowing for more weight to be added”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 1 year ago

“I understand this is a scratch and dent item, but to ship a barbell without any protection seems wrong. It showed up at my front door with just a shipping labeled attached with a zip tie. The barbell is as expected, but I am sure it picked up some more scraches while being shipped to me.”

Helpful Report

Posted 1 year ago

Hi, thank you for bringing this to our attention. We apologize for any inconvenience caused by the condition in which your barbell arrived. We understand your concern regarding the lack of protection during shipping, and we will certainly take note of your feedback to ensure better packaging in the future. If you have any further questions or concerns, please reach us at info@titanbrands.com.

Posted 1 year ago

“Haven't had any issues ordering before, but this item came with a noticeable scratch on the top of the kettlebell handle.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipping and packaging were great, and squat rack is of very high quality- I ordered a leg curl/extension and unfortunately wasn’t aware I ordered the wrong one(incompatible with my rack). Also unfortunately I assembled all the units and threw out packaging before I realized this, and customer service agent has not gotten back to me about if I can send this one back in exchange for the compatible one, so I might have a very expensive paperweight on my hands”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and noticed that you've already spoken with one of our product specialists, who explained the return process. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bought a Titan plyo box a few years ago that was fully assembled; and I really liked it so I finally bought another one while expecting to get the same thing as before. It was a bummer when I received it to learn that the plyo boxes are no longer fully assembled. I did go back to the website to find some fine print about being "easy to assemble," but it's still a bummer. Haven't assembled the new one yet, but I hope they still are still stackable with older versions. Otherwise I just bought some firewood.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 1 year ago

“Love the rack but the bolts that came with the package broke when assembling it and we had to go get different ones.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Overall I was very happy, but the product had scratches on it out the box, which doesn't seem ideal given it was new.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has scratches. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The order process was fine. The problem came with the installation. There were no hard copy instructions included. I had to download them from the website. In addition there were two mislabeled parts withing the assembly instructions. At least there were two extra of the large bolts and washers to make up for the mislabeling. Otherwise the product itself seems to be working fine.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“I really think you should look into switching freight carrier. FedEx Ground apparently has a theft problem. This is the second product I have had to have reshipped because of "lost or stolen". The second product from Titan had a huge hole in the box. Luckily nothing was missing. Your product seems to be of good quality.”

Helpful Report

Posted 1 year ago

Hi, thank you for providing additional feedback regarding your recent delivery experience. We deeply regret any inconvenience caused by the issues you encountered with the freight carrier, and we sincerely apologize for the inconvenience. Ensuring the safe and secure delivery of our products is paramount to us, and we continuously evaluate our shipping partners to ensure they meet our high standards of service and reliability. Your suggestion to explore alternative freight carriers is appreciated, and we will take it into consideration as we review our shipping options moving forward. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received my shipment however box all broken w scuff marks on bar which didnt make me happy I havent had the time to install not sure if all screws are there. Your shipping packaging should improve so that products survive carriers and arrive to customers intact and new as intended.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Late. Broken”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipping was a nightmare. Took weeks to get delivered. Gave three stars because you do business with FedEx. They had what I bought for 3 to 4 days and kept saying delivery was delayed. This is typical for Fed Ex. Probably won’t order anything anymore because they use FedEx. Did I mention I do not like FedEx?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The bench is great. The shipping box was tore to shreds and the bench pretty much ended up on my porch in loose pieces. Multiple holes in the box, the delivery driver gave me the instructions and welcome card that should have been in the box by hand. The standing bar that runs across the top of the bench to stand the bench up was also bent. Rubber mallet got it back in to place and she’s running just fine. Solid bench once together. Shipping could be better.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Weight distribution of the vest is very hard to work with and terrible on the shoulders.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews

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