Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I really think you should look into switching freight carrier. FedEx Ground apparently has a theft problem. This is the second product I have had to have reshipped because of "lost or stolen". The second product from Titan had a huge hole in the box. Luckily nothing was missing. Your product seems to be of good quality.”

Helpful Report

Posted 1 year ago

Hi, thank you for providing additional feedback regarding your recent delivery experience. We deeply regret any inconvenience caused by the issues you encountered with the freight carrier, and we sincerely apologize for the inconvenience. Ensuring the safe and secure delivery of our products is paramount to us, and we continuously evaluate our shipping partners to ensure they meet our high standards of service and reliability. Your suggestion to explore alternative freight carriers is appreciated, and we will take it into consideration as we review our shipping options moving forward. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received my shipment however box all broken w scuff marks on bar which didnt make me happy I havent had the time to install not sure if all screws are there. Your shipping packaging should improve so that products survive carriers and arrive to customers intact and new as intended.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Late. Broken”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipping was a nightmare. Took weeks to get delivered. Gave three stars because you do business with FedEx. They had what I bought for 3 to 4 days and kept saying delivery was delayed. This is typical for Fed Ex. Probably won’t order anything anymore because they use FedEx. Did I mention I do not like FedEx?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The bench is great. The shipping box was tore to shreds and the bench pretty much ended up on my porch in loose pieces. Multiple holes in the box, the delivery driver gave me the instructions and welcome card that should have been in the box by hand. The standing bar that runs across the top of the bench to stand the bench up was also bent. Rubber mallet got it back in to place and she’s running just fine. Solid bench once together. Shipping could be better.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Weight distribution of the vest is very hard to work with and terrible on the shoulders.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This was my first purhase with Titan. The item came quicker than I expected it to and it was what I ordered. My only issue is one of the weight holders was shipped with surface rust on it. I took a picture of both of them and you can clearly see rust on one side. I meant to send it a picture I just got to busy and remembered when I saw this email.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Customer service was informative and was able to fix my issue. The hold times were pretty long. 1.5 hours in total.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I thought I was buying some weight horns for a 3x3 rack, but what showed up was a 2x3. Might be my fault, but would be nice if the website made it a bit more obvious.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any confusion on our product page. As indicated on the product page, the Weight Plate Holders by Titan Fitness are compatible with the Mass Storage System and feature a J-Hook design, allowing quick adjustments on your rack. If you’re not satisfied with your purchase or no longer need it, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product seems solid. Was very disappointed when there were zero installation instructions. Called support and told to “ find an expert”. Also that if I returned I would pay shipping plus 20% restock fee. Had to go to hardware store to find items needed to install.”

Helpful Report

Posted 1 year ago

Hi, apologies for the inconvenience caused by the lack of installation instructions in our manual. After reviewing, we found that we only have a parts list available. However, there are several instructional videos on YouTube that can guide you through the installation process. Here's a link https://bit.ly/3JrFCnr to one of the videos for your reference. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Had buyers remorse as the exact rack came on the dent and scratch sale a couple days after purchasing my rack. Over all it’s a good piece of equipment. I would buy from Titan again.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I just received my dumbells after first being sent the wrong product. It arrived 17 days after I ordered.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I am very happy with the equipment I received from you. However, I had a customer service situation that causes me concerns for something in the future. I ordered a weight bench. The box came with a hole in it, and three pieces of hardware were missing: two bolts and a washer. I called your customer support and was told I'd have to file an insurance claim. I did and was told they'd contact Titan and get back to me. I ended up buying the bolts at a local hardware store. Based on this experience, if I hadn't been able to find these locally, I am afraid this process would have taken a long time with you. I can understand using insurance if the bench had been destroyed. I wanted my bench put together and I didn't want to have to wait on it. The T-2 squat rack and bar orders were perfect, and I'm very happy with them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Since you already purchased the parts, we suggest you send them the receipt for reimbursement. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“One of the 2.5 lb plates was missing upon delivery. Otherwise the product was as advertised.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Kindly send us a photo of the packaging you received along with the label for us to check it on our end. Please reach us at info@titanbrands.com to further assist you.

Posted 1 year ago

“nice and sturdy, but the box was ripped in corners, rack had a few scratches on it. would like to see a little more padding inside to protect from scratches”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Trying to return a recent purchase had some initial issues but they are getting better.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Back order extended multiple times. Over 8 weeks to receive belt. Belt runs smaller than specs.”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered on 03/27/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I paid for fast shipping and only half my order came in the time promised. Also the preacher bench I purchased had damage on one of the metal legs probably from shipping. I put it together anyway and am using it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed and if one of the items arrived damaged. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We also value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Both of my packages arrived opened. The boxes were not strong enough for the heavy products and broke open. My items were delivered outside of the box with the broken boxes placed next to them on the doorstep. The boxes should be taped better to keep them from opening.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the boxes of the items you received were damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“the first order got lost in the mail, but once i contacted the insurance with proof of loss everything went smooth and the re-order went well”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews