Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

4.5 Rating 28,880 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 28,880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 6th December 2025

Ryan S

Joyce W

Titan Fitness 5 star review on 4th December 2025

Christopher B

Titan Fitness 5 star review on 3rd December 2025

Christopher B

1543

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Reliable and quality him gym company”

Helpful Report

Posted 2 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 months ago

“I like Titan Fitness and have purchased several items from them, including kettlebells, Olympic plates, Olympic bars, hex bars, a hack squat machine and more. In general they provide high quality products at affordable prices (also great shipping options) and that’s what keeps me coming back. Unfortunately, their customer service isn’t great, and when I’ve had issues with products in the past (mostly cosmetic or things that with enough intuition and elbow grease I could fix on my own) I’ve been on my own. I even had to drill new holes to put my hack squat machine together (the holes they drilled were about a centimeter off and wouldn’t connect properly) but they said that wasn’t an issue they could help with and it wouldn’t qualify for a manufacturer defect discount. It’s the little things that make a company great, and for now Titan Fitness continues to be pretty good.”

Helpful Report

Posted 2 months ago

Hi! Thanks so much for your continued support and detailed feedback — we truly appreciate you being a loyal customer. We're glad to hear you’ve been happy with the quality and value of our products, though we're sorry to hear about the challenges you’ve experienced with customer support and assembly. Your insights are valuable, and we'll be sure to share them with our team as we work to improve the overall experience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Came in pretty quick but was missing 3 of the weights. I have sent 2 emails about this problem to titan fitness but have not gotten a reply.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if some parts are missing. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Limited experience (1 order). But appears to all be cheaply made in China equipment.”

Helpful Report

Posted 3 months ago

“I’m really pleased with this dumbbell rack overall—it’s very sturdy and feels like it’s built to last. The design is compact and makes organizing my dumbbells much easier. The only downside is that it arrived with some damage. It wasn’t enough to affect the functionality, but it was a little disappointing to receive it that way brand new. Still, once set up, it does exactly what I needed, and I’m happy with the purchase.”

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Posted 3 months ago

“Every experience before this one has been awesome. I was pretty sure I was going to build a full 1000 sqft gym using just Titan equipment. Something was off about the size of the bar/mount hole on this one though.”

Helpful Report

Posted 3 months ago

“I recently purchased the leverage squat machine. Delivery was super fast. Equipment arrived in good condition. I love the machine itself, with the exception of the shoulder pads are very uncomfortable. You kind of get used to it, but they need to be better designed. The lever for locking the arms in/out also needs to be better designed as it doesnt hold its place. There is also zero information about the supposed 15 exercises, nor about the weight of the arms if no plates are applied (ie to get an understanding of total weight being squatted. The worst is the parts (ie screws nuts etc) and assembly instructions. Total Fail. The parts are misnumbered so they dont match instructions, and the instructions are absolutely HORRID. They are incomplete and very unclear, or even outright wrong. You would expect that for a piece of equipment costing about 800 bucks that Titan would ensure quality at every level of detail, but no. Thats not the case. So despite liking the machine, i will probably never buy another piece of equipment from Titan. They have to earn my trust by solving such problems. Will they respond to this review ??????”

Helpful Report

Posted 3 months ago

Hi! Thank you for your detailed feedback. We’re glad to hear you’re enjoying the machine overall, and we sincerely apologize for the issues you encountered. Your comments are well noted and will be shared with our product team for review and improvement. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Disappointed in customer care that that’s why I took off two stars. I have many Titan products and just due to customer care I may not purchase anymore.”

Helpful Report

Posted 3 months ago

Hi! Thank you for your feedback, and we’re truly sorry to hear that your experience with our customer care didn’t meet expectations. We appreciate your loyalty and take your concerns seriously. Your feedback is being shared with our team to help us improve, and we hope to earn back your trust in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Titan makes excellent, durable products, but assembly of a newly purchased product is entirely up to your best guess as the customer. I have several Titan products and the only way to figure out how to properly set up the equipment is by looking it up on Youtube. Every product I've bought from Titan comes with the most laughably basic assembly instructions that simply say "assemble the product" with a couple of tiny print diagrams to try to reference. If you can figure out how to actually assemble the product and something doesn't work properly, Titan's response is: "you must have assembled it wrong." NO KIDDING. TELL PEOPLE HOW TO PROPERLY ASSEMBLE THE PRODUCT TO BEGIN WITH. Or at the very minimum, provide some troubleshooting instructions.”

Helpful Report

Posted 4 months ago

Hi! Thank you for taking the time to share your feedback. We’re glad to hear you value the durability of Titan products, and we truly appreciate your continued support. We’re very sorry to hear about the frustration you’ve experienced with the assembly instructions. Please know that we are forwarding your comments to our product development team for review. Feedback like yours is incredibly important in helping us enhance the overall customer experience, including instruction clarity and troubleshooting resources. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 months ago

“Track is not as smooth as I was hoping. Other than that it works fine”

Helpful Report

Posted 4 months ago

“The price and functionality is good, the delivery and build instructions are terrible, and the customer service is responsive, but it was to kick the can to someone else”

Helpful Report

Posted 5 months ago

Hi! Thanks for your feedback! We're glad to hear you’re happy with the price and functionality. We’re sorry the delivery and instructions didn’t meet expectations, and we’ll share your comments with our team to help improve. If there’s anything still unresolved, feel free to reach out—we’re here to help. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“setup directions are terrible and calling customer service for product support was worthless because they don’t know a damn thing about the products and just keep telling me to refer to the manual. instructions need to be made much better. the machine itself works okay but the mechanics doesn’t feel as smooth as i would like. the GHD pad area is very shaky when in use also.”

Helpful Report

Posted 5 months ago

“The product itself is great except for the fact it can’t be safely adjusted for a person shorter that average. Communication and shipping on the other hand is terrible.”

Helpful Report

Posted 5 months ago

Hi. Thank you for your feedback. We’re glad to hear you’re happy with the product overall and appreciate you pointing out the sizing concern. We’re sorry to hear about the communication and shipping issues and will work to improve. Please reach us at info@titanbrands.com if you require further assistance.

Posted 5 months ago

“It's a nice machine, but even after I adjust the height all the way, the pad still sits kinda high on me. Its usable but disappointing for sure that it doesn't adjust more for shorter people. I wouldn't have purchased had I known.”

Helpful Report

Posted 6 months ago

Hi. Thank you for your feedback. We’re sorry to hear the fit wasn’t quite right for you. Your input is valuable, and we’ll be sure to share it with our product team for future improvements. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“So far I have found my leg press machine very difficult to assemble. Especially the torsion spring. I suggest assembling this section prior to shipping. The frustration level for your customers will be much less and satisfaction level from getting to use the machine will be higher.”

Helpful Report

Posted 6 months ago

“Guide rods came bent in shipping. Called customer service, they are on back order for a month. I think they reordered them? I can’t be certain, very difficult to understand them on the phone. So I followed up with email. There must be a five day or more delay on them responding. Still waiting. So now I have a lat tower taking up space that I paid for and can’t use for a month…..”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“Haven’t received second box to actually put it together and try it out”

Helpful Report

Posted 8 months ago

“This is very nice quality however it is built for tall People I’m 5’5” and I have to stand on my tippy toes for the chest pad to be in the proper spot”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“Ordered two 60lb urethane dumbbells both shipped separately. One arrived quickly box was pretty beat up but the dumbell was in good shape. Second dumbbell got "delayed" according to UPS, but when I finally got the second dumbbell the shipping label was zip tied to the dumbell handle, along with a sticker on the weight itself. Looks like the dumbbell was throw/rolled everywhere on it's journey to my house. Titan needs to invest in better more durable packaging to protect the consumers investment. Dumbbells and many other weight training equipment is expensive and I don't think people want their investment damaged because the company doesn't invest in strong durable packaging materials.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I love the sturdiness of the product but I would prefer if there were just a few minor adjustments. I would prefer the handles on the leg raise side to be further out on the arms and I wish the back pad was a little bit higher up. When trying to do leg raises I feel a little constricted because the handles and back pad are so close in and it’s not the most comfortable.”

Helpful Report

Posted 9 months ago

Hi. Thank you for your feedback! We’re glad to hear you love the sturdiness of the product. We appreciate your suggestions about adjusting the handles and back pad, and we’ll pass them along to our design team for consideration. Your comfort is important to us, and we’re always working to improve our products! You may also submit a product suggestion through this link, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 9 months ago

Titan Fitness is rated 4.5 based on 28,880 reviews