Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Ordering was easy, And I love my leg extension machine. Very easy to assemble, looks like good quality, of course if you ask again in a year or so, I’ll see how it’s wearing and try to sort out weight capacity, etc. The part I did not have me score you higher was that I got four 45 pound bumper plates, with the express idea of fitting them on the machine. It only fits three, and I had discussed with the gentleman I ordered with, exactly my intention with using these bumper plates, etc. I was disappointed that he didn’t point out to me that each of them is 3 inches long and , the sleeve for the weights on the machine is 10 inches long so I could not fit fourth one on. I’m trying to sort out my best alternative to this as I am needing to place more weight on the sleeve. If you want to reach out to me, my telephone number is 603–7 31–6180 Thank you 🙏”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered you some weight plate options. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Great solid product but product should have better quality control. The finished product has parts where paint or cover was missing/ not smooth. Packaging was an issue too, resulting in a part sticking out of the box and other parts getting scratched.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Shipping was great, but bell arrived with a significant rattle.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived with a significant rattle. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“No instructions in the box. Had to watch YouTube videos”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23217064&c=3642276&h=FgOM2OazXpVW4qB6YrgTjl2TfUWM2IqAg7KWEC9QpB7jxehz&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box broken ,few parts bent,missing washers”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit some washers are missing and a few parts were bent. We make sure to pack all the products securely before shipping and apologize for receiving the item with damaged packaging. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Was really impressed with how fast they remedied the situation, was not happy with the quality of the product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I orderded 2 v3 tall wall mounted towers and neither one came with assembly instructions...other than that everything was fine”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=24458594&c=3642276&h=MR3st4u1rvLPYXD6S3O2I99JGtC8IibaPZZan9M7sstD_ktH&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The instructions were really bad and incorrect. However the product is solid once completely assembled.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also reach out to our product team if you still have a hard time with the instructions, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. We hope to be able to serve you again!

Posted 1 year ago

“Hi one bar is damaged I send pictures”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided instructions on how to file a claim with Route. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very frustrating- as I was placing the online order for the ab/back extension machine, the price raised! The initial price of the item in my in basket was roughy $50 less than when I actually checked out! The machine itself is great though.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience. We, unfortunately, are unable to control the prices on our product listings. Prices are affected by many things, such as increases in tariffs, shipping costs, & product costs. Unfortunately, prices may change from time to time. Our company’s vision remains to provide quality products at affordable prices to consumers. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The tricep bar is nice but the packaging was terrible. The package fell apart and my first order was lost. The company sent another one and the ends of that box were ripped open and the bar almost came out, again. The product needs better packaging.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Was missing 2 washers that actually hold on leg attachments. Also foam pad doesn't stay straight when lifting , putting unequal pressure during sets.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product quality is okay. Does not adjust up and down smoothly whatsoever and has some misshapen plastic parts that made assembly and make adjustment difficult. Metal arm came with light rust coating in some areas. Probably all artifacts of sitting in a warehouse but not ideal nontheless. Other items Ive purchaeed from Titan, including racks and barbells, are much better than this.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I only got 1/2 my order”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it has not shipped yet. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. Upon checking, the expected arrival is on 03/12/2024. You will receive an email with the tracking details upon shipment. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Well built, but the shelves/racks are not designed for standard dumbbells. This prevents the dumbbells from laying properly and staying on the shelves without modifications or additions to the shelves.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. About your product suggestion, you can submit it here, https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“One of the bum bell handle grips had a few nicks”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I was very excited to receive my order. However, upon opening shipment, we found no instructions and the top cross beam holes were about 1/8-1/4" off so we had to drill the hole out more to make it sit properly. Also, the crossbeam is slanted. However, it's in place and still works. I want to order another one next month but I don't want to pay full price for something that is 100% in order. I hope you understand my frustration. Noone should pay that kind of money and have to fix issues with install. Thank you 👊🏾🥊”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The Pull Up bar came with a small amount of paint damage, which I touched up. The long, side-to-side bars are only partly knurled. But the big one: The bars were welded to one end plate so off center that the bolt holes could not be aligned to the supports. I had to drill them out. That is just purely lack of quality control. BTW: Why not make the supports adjustable for varying ceiling height? ...perhaps at additional cost. BTW2: Why do you supply expansion anchors for mounting when almost nobody has masonry ceilings?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have forwarded your feedback to our product team. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Shipping was timely and occurred as scheduled. Box arrived visually defected, opened the product to find all pieces there which was a relief. However, I noticed multiple pieces scratched up and even a large section of powder coat peeled off. I proceeded to put everything together because I needed to clear floor space in my home gym and get dumbbells off of floor. Product went together and functions as expected. The product itself is great, I was underwhelmed by the packing for shipping of the product. If product would have been secured in the packaging better it would have been great. Again, product is great but packaging/protection for shipping is most definitely inferior to others in the fitness industry.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very Responsive in a timely manner. 5 star. My biggest complaint is selling items that are not in stock and taking the money at the POS and then waiting 2 months for the product. 3 star”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews