Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“This was my first purhase with Titan. The item came quicker than I expected it to and it was what I ordered. My only issue is one of the weight holders was shipped with surface rust on it. I took a picture of both of them and you can clearly see rust on one side. I meant to send it a picture I just got to busy and remembered when I saw this email.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Customer service was informative and was able to fix my issue. The hold times were pretty long. 1.5 hours in total.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I thought I was buying some weight horns for a 3x3 rack, but what showed up was a 2x3. Might be my fault, but would be nice if the website made it a bit more obvious.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any confusion on our product page. As indicated on the product page, the Weight Plate Holders by Titan Fitness are compatible with the Mass Storage System and feature a J-Hook design, allowing quick adjustments on your rack. If you’re not satisfied with your purchase or no longer need it, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product seems solid. Was very disappointed when there were zero installation instructions. Called support and told to “ find an expert”. Also that if I returned I would pay shipping plus 20% restock fee. Had to go to hardware store to find items needed to install.”

Helpful Report

Posted 1 year ago

Hi, apologies for the inconvenience caused by the lack of installation instructions in our manual. After reviewing, we found that we only have a parts list available. However, there are several instructional videos on YouTube that can guide you through the installation process. Here's a link https://bit.ly/3JrFCnr to one of the videos for your reference. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Had buyers remorse as the exact rack came on the dent and scratch sale a couple days after purchasing my rack. Over all it’s a good piece of equipment. I would buy from Titan again.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“I just received my dumbells after first being sent the wrong product. It arrived 17 days after I ordered.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I am very happy with the equipment I received from you. However, I had a customer service situation that causes me concerns for something in the future. I ordered a weight bench. The box came with a hole in it, and three pieces of hardware were missing: two bolts and a washer. I called your customer support and was told I'd have to file an insurance claim. I did and was told they'd contact Titan and get back to me. I ended up buying the bolts at a local hardware store. Based on this experience, if I hadn't been able to find these locally, I am afraid this process would have taken a long time with you. I can understand using insurance if the bench had been destroyed. I wanted my bench put together and I didn't want to have to wait on it. The T-2 squat rack and bar orders were perfect, and I'm very happy with them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Since you already purchased the parts, we suggest you send them the receipt for reimbursement. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“One of the 2.5 lb plates was missing upon delivery. Otherwise the product was as advertised.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Kindly send us a photo of the packaging you received along with the label for us to check it on our end. Please reach us at info@titanbrands.com to further assist you.

Posted 1 year ago

“nice and sturdy, but the box was ripped in corners, rack had a few scratches on it. would like to see a little more padding inside to protect from scratches”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Trying to return a recent purchase had some initial issues but they are getting better.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Back order extended multiple times. Over 8 weeks to receive belt. Belt runs smaller than specs.”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered on 03/27/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I paid for fast shipping and only half my order came in the time promised. Also the preacher bench I purchased had damage on one of the metal legs probably from shipping. I put it together anyway and am using it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed and if one of the items arrived damaged. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We also value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Both of my packages arrived opened. The boxes were not strong enough for the heavy products and broke open. My items were delivered outside of the box with the broken boxes placed next to them on the doorstep. The boxes should be taped better to keep them from opening.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the boxes of the items you received were damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“the first order got lost in the mail, but once i contacted the insurance with proof of loss everything went smooth and the re-order went well”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Boxes were open, plastic spacer cracked and not usable. one did not indlude instructions. i did download from website.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It's a wall ball but weight distribution is off. Tried a workout with it, and catching it properly was more of a task than the actual workout. Unless the ball landed perfectly with the heavy side towards me, it always fell forward and easily falls from your grasp, which slows cuts your reps down. So if you're not trying to keep a score of a workout, i'm sure it'll work for some folks. If you are keeping score, get something that won't make you swear at it.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the feedback regarding your experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. You may also submit a product suggestion through this link, https://www.titan.fitness/new-product-request.html. We hope to be able to serve you again!

Posted 1 year ago

“The product is great, service could be better. You tracking webpage asked for an order number. I never received an order number. I had to download a separate app to track package and then pull the order number from the separate app. You should have just sent me the order number in my confirmation email and I could have tracked the app on your webpage.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“Great piece of equipment for doing both cardio and strength training”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 1 year ago

“Great product. But the back order took a while. Hoping next time to get more updates of when the back order will arrive. I had to message their customer service twice for the update. Customer serive was quick to reply though.”

Helpful Report

Posted 1 year ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 1 year ago

“All in all it's great and I'm satisfied. However, the pulldown attachment isn't working properly. Maybe I was sent a faulty bracket, but the cable for the top pulley scraps the metal beam the rollers are on. It split the cables protectors on my 3rd try to use it. I'll have to try and glue a piece of plastic or something to protect the cable if I want to continue to use it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews

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