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Titan Fitness Reviews

4.4 Rating 24,368 Reviews

85 %

of reviewers recommend Titan Fitness

Company Reviews

Product Reviews

4.4

Based on 24,368 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 6th May 2024

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Titan Fitness 5 star review on 4th May 2024

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Titan Fitness 5 star review on 27th April 2024

1235

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“Titan did a great job! Shipping was fast and the item was packed well even though it’s heavy. Great customer service and they answered my questions! Update: My wife decided she didn't like how heavy it was so I went to return the unopened box and they charge a 20% restocking fee even though it was never opened. I asked if it could be waived, but they did not budge. It was disappointing.”

Posted 4 months ago

“Missing 6 and 8 # wall balls”

Posted 4 months ago

“Sent me the wrong item!”

Posted 5 months ago

“Nice equipment and quick deliveries”

Posted 5 months ago

“Product was well packaged and delivered swiftly. However, after sale service has been weak, and as a result I have been as yet unable to use the product properly.”

Posted 5 months ago

“There are flaws, rough spots, scratches, and pitting on the steel. Also, the upright bench itself does not sit level which irritates me since I try to be as even and symmetrical as I can when I train.”

Posted 5 months ago

“Instructions are horrible. Metal is thin but it works. Probably wouldn’t buy again.”

Posted 5 months ago

“I like how thick the pads are on this bench but the legs came uneven which is really disappointing. The legs of the bench (front and back) come assembled already. So I'll need to slip a wood splint underneath it to straighten it out”

Posted 5 months ago

“Main piece arrived broken. Will not assemble properly.”

Posted 5 months ago

“Fast, cheap, but arrived damaged and I haven't gotten a resolution yet. I assumed they ran things this way so they could just whip out a replacement part, but I'm learning that's not the case. I wouldn't recommend getting anything soft or which could possibly be defective from these guys. A barbell is gonna be a barbell. The racks are fine, if you don't mind a tiny bit of bending, but my bench pad arrived completely flat in one corner and I have been waiting>3 weeks for them to help me find a fix(either a replacement part or a refund and we're on day 5 of silence).”

Posted 5 months ago

“I've been playing with this Leg Stretcher for two days now and I've been talking with tech support and warranty support about its issues. The problem is in the gear mechanism. It's very chunky in its motion and the gears bind together making it hard to turn, as it gets stuck at times. Their is too much play between the gears, the backlash in the shaft, possible alignment or even the cut of the gears itself is poor. But something is wrong there. Overall the machine fits me well, and it seems sturdy... But being hard to turn the wheel and the fear of getting stuck in the machine from binding gears is there. Warranty support said upon viewing my video of it grinding and bucking around... "That's just how it works. If you don't like it, you can return it." I'll have to see if it breaks in over time or if I can fix the gear set myself. Luckily I didn't pay full price as it's a bit disappointing.”

Posted 5 months ago

“Was told that the mass storage unit only cames with 2 side braces, despite all of the product photos (and other buyers' YouTube videos) showing 4 braces. So I guess mine has 2 braces. Also, customer service is very slow to respond.”

Posted 5 months ago

“I was missing the base support from the intial shipment. I contacted the support team and I am waiting on the part to arrive.”

Posted 5 months ago

“Product Quality was acceptable. But customer service was absolute hell. They simple didn't care about fulfilling my order. A barbell that was part of a larger $1000 order was supposedly shipped with the weight by SAIA trucking. The barbell was not with the weights or the other two shipments with FedEx and UPS. The trucking paperwork just had shipment number and weight on it, not itemized. When I contacted them, they gave me the run around and after 17 days and dealing with three companies, include signing paperwork that I never received it with a notary. I was offered a refund from their shipping company because I had bought on sale and they didn't have to honor what I had order at the original price. 17 days of hell for a $140 dollar barbell. And all the people I talk with, I had to give them information, apparently they cant be bother to talk to companies they do business with.”

Posted 5 months ago

“The assembly was a bit confusing as the directions weren't straight forward, and some pieces (washers) were missing so he had to use different sizes for the assembly. Also, the Lat pull down bar grip was cut/ripped as we took it out of the box.”

Posted 5 months ago

“You use fedex and order is late every time I will not order any more and I have order 4 to 5 time thousand of dollars need better service”

Posted 5 months ago

“Olympic plates arrived in poor condition with a small hunk missing out of one and them and they look used. Returning would cost so much, so I am stuck with them.”

Posted 5 months ago

“Product is fine, but shipping was atrocious. All products came somewhat damaged/scuffed due to poor shipping. Boxes torn open,plastic ripped.”

Posted 5 months ago

“Customer service was not helpful at all.”

Posted 5 months ago

“Product good but they are the only ones who I’ve bought a rig from and they didn’t include the concrete anchor bolts. When i asked them about it they said they would start saying start saying the do not include in the description. Just checked and they still haven’t put in on there.”

Posted 5 months ago

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Titan Fitness is rated 4.4 based on 24,368 reviews