Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Shipping was fast. Other than that, not a great product. Immediately paint chips started flying off the thing. I then cut myself on the inside lip of the bell as the wrench they give you fits weird when there is only one plate in the bell, ending right on the sharp lip.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered Titan t2 full power cage . Good piece of equipment. Unfortunately, the directions to assemble the rack were not written correctly, Unfortunately if you follow the directions, you will put it together incorrectly. I don’t understand why they do this but customer service, Please read this review and fix the problem.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the manual you received is not written correctly. You can check the manual online as well, https://3642276.app.netsuite.com/core/media/media.nl?id=25103769&c=3642276&h=FGhMn6NpPp-EaPYl2EqBVKQ2uAVXMUCSUCc38hHXw1rwRmVq&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Order should have been for 10% less because I had an email code that offered “an additional 10% off [my] order”, but not honored because this was “already discounted”. No where on your site does this restriction appear.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience. Unfortunately, we cannot apply a discount/coupon on this order because the item you purchased is already on sale. Please note that coupons cannot be stacked on sale items. Coupons are only valid on items that are at a regular price. You may however use the coupon on your next order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“T-2 was delivered incomplete. Hardware packaging was open and hardware was missing. Couldn’t complete assembly and customer service is not that great. They had the nerve to tell me to go buy it and they will reimburse me instead of shipping right away so I can complete assembly. Other people’s reviews were accurate.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The item I ordered was marked as returned by sender which was not accurate as it never arrived here. This is a business that is open all the time with people always available to receive packages. When I contacted the company, I was told to fill out an insurance form and claim it was stolen despite that the tracking showed it was back in your warehouse. I questioned this and was told it was okay to do it. I did not feel comfortable with this and called back to explain I wanted the product I paid for and was not will to report it stolen. That customer service rep got my item delivered successfully. This of course significantly delayed my delivery, required additional time and communication and I did not end up with good feelings about doing future business. I have not had enough time to review the actual product but have liked the quality of other Titan products in the past so this experience is unfortunate.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was returned in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Overall poor experience ordering with Titan. I ordered a bench press that I understood to be on back order until 1/30/24. The item didn’t come until nearly a month later. When it arrived, the item had a bent metal frame and multiple deep scratches that did not appear related to shipping. It’s almost like no quality check was performed. Based on other reviews, it seems like this is par for the course with this company. I will not be ordering from them again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Most equipment arrived with scratches, dings, and chips. Was not in excellent condition. It wasn’t due to the boxes being damaged either. They looked like they were shipped in good condition. The adjustable bench we ordered was also short on the number of screws needed to assemble it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and sent you an email on 02/23/2024. Kindly reply to the email with the photos and confirm the missing parts for us to assist you further. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Multiple scratched parts.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bench is scratched”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“They always deliver me things without all of the parts… carved out time in my day to assemble and now I can’t because it came missing the main poles. I’m sure it works fine once I get everything. But just hate the quality of service to get me all of the parts I need. Has been a hassle on several occasions.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“Upon speaking with a rep., what was said wasn’t followed through and customer service is not the best. They did not help resolve the issue at hand nor uphold their word. A restocking fee and having to pay for shipping on something that could have been resolved if their word was kept is ridiculous. Now we are stuck with a duplicate equipment that wasn’t cheap at all! No matter how great your equipment may be, customer service is what drives better business. This is unfortunate.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if we were not able to offer a free return for the duplicate order. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed the return for you. Upon checking, as a one-time courtesy, we were able to waive the restocking fee. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The track arrived slightly damaged.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“First dumbbell rack came missing 3 of 6 cross bars along with damage to actual dumbbell rack frame due to poor packing. Customer service sent replacement which came quickly but same issue of poor packing = gouged and heavily scratched frame. Bubble wrap does not prevent damage.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I’ve only received half of my order. Says the other half hasn’t even shipped yet I’m getting asked for a review.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and this order was delivered on 02/10/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Communication very poor on delays throughout the process.”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My initial shipment showed an “undeliverable” status due to damage and UPS said that they would contact the shipper. After four days of no further updates I contact your customer support and was told that I would have to file a claim even though I never received the item. The representative then filed the claim on my behalf and I finally received my tricep bar about five days later. Upon receipt I noticed that one of the plate holders was loose and the only way to tighten it was to pry off the Titan logo on the bottom end. It also appears this same end has a slight bend to it. Not sure that I will be ordering again from Titan based on this experience.”

Helpful Report

Posted 1 year ago

“Usually very Happy with Titan. However, waited a long while for Tall Pulley Tower to be in stock, only to place my order, and was shipped the completely wrong product. Actually received some kind of clamp on forklift arms. Very Inconvenient for me to have to ship back.”

Helpful Report

Posted 1 year ago

“I ordered scratch and dent jammer arms. I knew they would be scratched/scraped but they came quite heavily damaged and missing pins to attach them to my rack. At the time I purchased them they were literally less than a $20 difference from the sale price on non scratch and dent. My general experience with factory blends or scratch and dent with most manufacturers is quite good. This wasn't and I was hoping I could get some pins and possibly a discount considering for the $15 difference between the regular priced ones the value was significantly less. When I called in the customer service rep was not helpful told me no exception could be made and would do nothing. I was very polite he was unwilling to do anything. It sounded like he was in a calling center and English was his second language. He was completely unsympathetic to my circumstance. I asked to speak to a supervisor he said he would put my name in for a call back that I should receive the next day. No one has ever called me back. My experience with Titan has generally been quite good with the exception of this one. Very disappointing.”

Helpful Report

Posted 1 year ago

“Surprise gift for my son hon his fitness journey. One part arrived damaged andbunusable. It was missing at least a few l bolts. The description of the connecting hardware (bolts etc) in the instructions were not descriptive, not specific enough to easily identify which bolts went to where and and the labeling of the bolts was/is extremely poor. I've had better instruction manuals from Ikea. A week plus later I'm still waiting for replacement parts and it doesn't even looked like they've shipped according to Route the tracking software. Overall disappointed. First time using Titan and won't be using Titan or recommending them in the future.”

Helpful Report

Posted 1 year ago

“A physical manual would have been very helpful. The little piece of paper that says where to go did not have the correct instructions stated. The directions are poorly written with parts missing from the text, but shown on the picture. The nuts and screws are extremely frustrating to remove from packaging. I'm not sure why you attached screws to the machine that someone has to remove, it was very annoying and difficult to remove.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews