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Titan Fitness Reviews

4.5 Rating 27,874 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,874 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
1494
Anonymous
Anonymous  // 01/01/2019
My squat harness came in severely damaged and when I went to file my route claim by myself, the website was malfunctioning so I had to call Titan and they had to submit the route insurance claim themselves. That process was frustrating because the website didn't work. Overall, there were quite a few bumps in the road until the end when I had a titan employee submit a route insurance claim for me. They did send me another squat harness for no extra charge so that process I am happy with.
Helpful Report
Posted 1 year ago
Ive bought two items and the service has been great. The items not so much. My olympic plates dont fit on the sleeves of my ez lift bar, and one of the bolts for my rack broke off in the way!
Helpful Report
Posted 1 year ago
First package (one of two sent for this purchase) came quickly with no issue. The second went to Fed Ex and got sent back to the warehouse. I was not notified but when I tracked it a few days later, saw it was delivered back to the starting location and had to call to get another sent. This one arrived quickly. Would have been nice for Titan to see that it was turned around and sent back to them to save me the trouble of tracking it down.
Helpful Report
Posted 1 year ago
Ordered product on accident - unable to cancel order due to same day shipping. Really put a pivot in my finances as they wanted 20+% in order to even return the product I had not yet received. Sent a cancellation email before shipment was ready and it was still sent. Waiting 24 hours for shipment really doesn’t make that much of a difference from when order would be received…
Helpful Report
Posted 1 year ago
Received bench with bent pieces and padding torn.
Helpful Report
Posted 1 year ago
Pros-Ordering was easy and it was delivered quickly even during the Christmas rush. Cons-The box was delivered in very poor shape. There were scratches to the frame and the rubber on the bar rest was partially torn. Also, the quality of the bench is not as sturdy as it looks on the website pick. The seat moves and so does the arm/bicep rest.
Helpful Report
Posted 1 year ago
The foam pad on one of the sides was partially unglued from the harness. I gave it as a gift and it looked cheap when it was opened.
Helpful Report
Posted 1 year ago
Product is very unstable. I shouldn't have expected much more, considering the price. But, I"m not happy I destroyed the box. I would definitely be returning this if I could, and spending more money on something more sturdy
Helpful Report
Posted 1 year ago
This is the 3rd time I’ve gotten the wrong item. It’s extremely frustrating when you’re expecting one thing and get something else.
Helpful Report
Posted 1 year ago
It works well as a pulley but, the length of the main bracket is too short. As there is no guide, some swing is inevitable during sets. The width of the plates and proximity to the side of the rack guarantees that they collide. I've tried clamping a sheet of plywood but that's not completely effective either. Not only does it make me want to stop my set, it makes me want to throw it across the room.
Helpful Report
Posted 1 year ago
The box showed up damaged which I could write off to an issue with the carrier but the weight bench was missing a wheel. One wheel came pre installed and the other was missing.
Helpful Report
Posted 1 year ago
Received the equipment and the top piece was missing a hole on one side for a pulley.... it looks like it was partially cut, but only half way. which makes completing assembly impossible.
Helpful Report
Posted 1 year ago
Solid machine. Unfortunately, at 6ft tall, I'm only barely able to get a full squat. I wish I could go a little lower but the bumper stops are welded on and can't be adjusted. The safety bars roll out while performing exercises which, in my opinion, is a safety hazzard. You think for the price, this machine would be better.
Helpful Report
Posted 1 year ago
Honestly only issue is bent corners and scratches on the product, not looking to return it because it’s a hassle and a Christmas gift, but sure hated seeing that as soon as I opened the box..
Helpful Report
Posted 1 year ago
Package was a week late and did not show up in a box.
Helpful Report
Posted 1 year ago
Still haven't received my weight's.
Helpful Report
Posted 1 year ago
The coating is chipping off. It doesn't affect the movement but I'm getting paint chips all over because of the poor finish.
Helpful Report
Posted 1 year ago
Customer service is not good. Bought a piece of equipment, 2 days later it went on sale and they wouldn’t refund me the difference because it was already purchased.
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Posted 1 year ago
I would usually give Titan a 10 out of 10 as this bench was the 5th piece of home gym equipment I purchased from Titan. Instead of Titan Fitness eating the money for a ripped cover, they gave it to me. The leather cover they put over top of the main body cushion has a large rip in the corner, my husband assumes they over stretched it when they made it. Not worth the hassle of returning or exchanging its just very poor quality control this time, especially for a $550 bench. Hopefully it stays together
Helpful Report
Posted 1 year ago
Fast shipping! Solid equipment! Terrible Customer Service! The above is my honest opinion. My experience with Titan started when I flubbed the shipping address for my order and called the customer service line as soon as it opened the next day to update the address, but nothing could be done. Every interaction I had with customer service that day was disorganized and helpless. I ended up driving 6 hours to retrieve the several hundred pounds of equipment that had been delivered to my previous residence over several days. The saying goes, "You get what you pay for" and with this particular company, it seems like that doesn't include a great time when things go wrong. I don't recommend ordering from Titan. In fact, I spent the extra $$ and went with Rogue for the plates the following week.
Helpful Report
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,874 reviews