Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,780 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 1st June 2025

1490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First package (one of two sent for this purchase) came quickly with no issue. The second went to Fed Ex and got sent back to the warehouse. I was not notified but when I tracked it a few days later, saw it was delivered back to the starting location and had to call to get another sent. This one arrived quickly. Would have been nice for Titan to see that it was turned around and sent back to them to save me the trouble of tracking it down.”

Helpful Report

Posted 1 year ago

“Ordered product on accident - unable to cancel order due to same day shipping. Really put a pivot in my finances as they wanted 20+% in order to even return the product I had not yet received. Sent a cancellation email before shipment was ready and it was still sent. Waiting 24 hours for shipment really doesn’t make that much of a difference from when order would be received…”

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Posted 1 year ago

“Received bench with bent pieces and padding torn.”

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Posted 1 year ago

“Pros-Ordering was easy and it was delivered quickly even during the Christmas rush. Cons-The box was delivered in very poor shape. There were scratches to the frame and the rubber on the bar rest was partially torn. Also, the quality of the bench is not as sturdy as it looks on the website pick. The seat moves and so does the arm/bicep rest.”

Helpful Report

Posted 1 year ago

“The foam pad on one of the sides was partially unglued from the harness. I gave it as a gift and it looked cheap when it was opened.”

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Posted 1 year ago

“Product is very unstable. I shouldn't have expected much more, considering the price. But, I"m not happy I destroyed the box. I would definitely be returning this if I could, and spending more money on something more sturdy”

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Posted 1 year ago

“This is the 3rd time I’ve gotten the wrong item. It’s extremely frustrating when you’re expecting one thing and get something else.”

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Posted 1 year ago

“It works well as a pulley but, the length of the main bracket is too short. As there is no guide, some swing is inevitable during sets. The width of the plates and proximity to the side of the rack guarantees that they collide. I've tried clamping a sheet of plywood but that's not completely effective either. Not only does it make me want to stop my set, it makes me want to throw it across the room.”

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Posted 1 year ago

“The box showed up damaged which I could write off to an issue with the carrier but the weight bench was missing a wheel. One wheel came pre installed and the other was missing.”

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Posted 1 year ago

“Received the equipment and the top piece was missing a hole on one side for a pulley.... it looks like it was partially cut, but only half way. which makes completing assembly impossible.”

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Posted 1 year ago

“Solid machine. Unfortunately, at 6ft tall, I'm only barely able to get a full squat. I wish I could go a little lower but the bumper stops are welded on and can't be adjusted. The safety bars roll out while performing exercises which, in my opinion, is a safety hazzard. You think for the price, this machine would be better.”

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Posted 1 year ago

“Honestly only issue is bent corners and scratches on the product, not looking to return it because it’s a hassle and a Christmas gift, but sure hated seeing that as soon as I opened the box..”

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Posted 1 year ago

“Package was a week late and did not show up in a box.”

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Posted 1 year ago

“Still haven't received my weight's.”

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Posted 1 year ago

“The coating is chipping off. It doesn't affect the movement but I'm getting paint chips all over because of the poor finish.”

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Posted 1 year ago

“Customer service is not good. Bought a piece of equipment, 2 days later it went on sale and they wouldn’t refund me the difference because it was already purchased.”

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Posted 1 year ago

“Unfortunately, I received an item that was sent SKU 430343 instead of the item that we ordered, SKU 430105. At this point, we would like to keep the item that we have and be refunded $20.00 for the difference in cost. In addition, we would like to order more items from Titan but are hesistant to do so after this mix up. If we could be provided with a percent discount on future orders, we would be more inclined to order again. Thank you in advance for your support, Kristin Dwyer 9149806875”

Helpful Report

Posted 1 year ago

“I would usually give Titan a 10 out of 10 as this bench was the 5th piece of home gym equipment I purchased from Titan. Instead of Titan Fitness eating the money for a ripped cover, they gave it to me. The leather cover they put over top of the main body cushion has a large rip in the corner, my husband assumes they over stretched it when they made it. Not worth the hassle of returning or exchanging its just very poor quality control this time, especially for a $550 bench. Hopefully it stays together”

Helpful Report

Posted 1 year ago

“Fast shipping! Solid equipment! Terrible Customer Service! The above is my honest opinion. My experience with Titan started when I flubbed the shipping address for my order and called the customer service line as soon as it opened the next day to update the address, but nothing could be done. Every interaction I had with customer service that day was disorganized and helpless. I ended up driving 6 hours to retrieve the several hundred pounds of equipment that had been delivered to my previous residence over several days. The saying goes, "You get what you pay for" and with this particular company, it seems like that doesn't include a great time when things go wrong. I don't recommend ordering from Titan. In fact, I spent the extra $$ and went with Rogue for the plates the following week.”

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Posted 1 year ago

“Titan did a great job! Shipping was fast and the item was packed well even though it’s heavy. Great customer service and they answered my questions! Update: My wife decided she didn't like how heavy it was so I went to return the unopened box and they charge a 20% restocking fee even though it was never opened. I asked if it could be waived, but they did not budge. It was disappointing.”

Helpful Report

Posted 1 year ago

Titan Fitness is rated 4.5 based on 27,780 reviews