Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

“Product good but they are the only ones who I’ve bought a rig from and they didn’t include the concrete anchor bolts. When i asked them about it they said they would start saying start saying the do not include in the description. Just checked and they still haven’t put in on there.”

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Posted 5 months ago

“The 45 lb plates I received were not 45 lbs. Wouldn't normally care, I know plates can vary slightly in weight, except that I have 4 cheapo plates from Academy, all exactly 45 lbs. Now how does the knock off brand get it right, but the big name brands can't seem to do it despite charging more for it? Can't really say I'm upset or surprised, guess I was hoping to be pleasantly surprised by the quality, not just the appearance.”

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Posted 5 months ago

“Ordered the roller jcups. One of the locking pins does not work because the hole has been drilled in the wrong place. Quality control is needed. Also ordered the deadlift jack. Came rusted and dirty and looked like a return. Again, quality control. By nice or buy twice.”

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Posted 5 months ago

“Missing so many parts”

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Posted 5 months ago

“Ok.. it works and it’s significantly cheaper than comparable adjustable kettle bells from other companies. That’s my sample has chipping paint, the 2 halves don’t fit well together, leaving a sharp edge exposed. As others have noticed, the weights aren’t labeled. The competition provides a wrench to loosen the inside screw. In retrospect, I wish I would have spent $70 more on a better product.”

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Posted 5 months ago

“3 of 4 boxes were very poorly wrapped and basically destroyed when I got my stuff ......that was first shipment. Second shipment was exactly the same. First shipment was racks, I had to go buy bolts to put em together bc some where missing when I got the boxes due to damage to the packaging. Lastly, the benches I bought were basically garbage. The screws will not stay in them and have had to add Locktite to them to keep the benches together. As you can see, have bought a ton of stuff from them over last couple months ..... no more.”

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Posted 5 months ago

“Did not receive the whole weight set from the order. Due to inventory would not send another SKU number to get a lock collar that was missing from the weights. Did refund me a prorated amount due to the missing weights. Had waited over a month to receive equipment.”

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Posted 5 months ago

“Delivery took way too long.”

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Posted 6 months ago

“I don’t think you have good customer service. I asked to honor a 10% coupon that appeared on the website ‘after’ I just made my first purchase. I had a product delivered damaged and was reminded that I should have bought the shipping protection. No you as a large company should have insurance to protect the shipping of your items. I have never had to pay for a product and then pay extra to protect it during shipping. Your team does nothing to go above and beyond.”

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Posted 6 months ago

“These things are awesome quality and exactly what I would’ve needed but does not fit my rack holes despite stating works on an x3. Cannot take them back as they were scratch and dent. Unfortunate.”

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Posted 6 months ago

Hello! Thank you for the positive feedback regarding the item you ordered! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 6 months ago

“We are yet to learn whether it is a good product or not however the fact that gym equipment seller does not offer “at home” delivery is already a big red flag for me. We got a call from their delivery department saying that we should expect “curbside” delivery for our 800lbs order!!!”

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Posted 6 months ago

“Two of the pieces arrived bent. The carton was undamaged, suggesting the pieces were not inspected. We were able to straighten one enough to get it to fit onto the legs of the bench. The other is cosmetic. Disappointing.”

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Posted 6 months ago

“Had a 10 percent coupon code but could never find out wjere to punchbit in on order”

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Posted 6 months ago

Hi, we apologize for the inconvenience. There should be a box upon checkout where you can input the coupon. If you don't see it, please try to refresh your page or use another browser. You can also give us a call at 1-888-410-1503 if both options mentioned above don't work for you. I also checked that the item you ordered was already discounted when you ordered it and the 10% coupon won't apply still. Please be advised that coupons/discounts are only valid on items that are at a regular price. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“I ordered the incorrect item weighing a total of 50 lbs. The return pollicy is not cost effective and will keep the product because of the cost of shipping and restocking. When I wrote to cancel the return the representative was very matter of fact.”

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Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 6 months ago

“I had planned on leaving a 5 star rating. Your equipment is of very good quality and your shipping super fast. But after having a minor issue with one of the forearm pads and the way it was poorly handled by Richard Bayta I struggled to leave a 2 star rating. He basically told me I had to live with a small tear in the forearm pad even after I explained to him that it was there when I unpacked the machine. I’d really like to purchase a few more pieces of equipment from you but now I’m concerned about your customer service. James Tarbet”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“I bought the Lever Arm Leg Press Attachment this past week as an upgrade to my X3 rack. I am strongly considering returning it now that I’ve seen how it integrates with the rack and only somewhat replicates certain exercise movements. Some of my observations: 1. Is it sturdy? Absolutely! Nearly 60 pounds of welded and powder-coated 1/4” steel and diamond plate. If Mad Max needed a new bumper for his truck, this would be it. There is no give in this piece. However, it is very awkward to hold in place and attach to the rack, largely because the design requires it to go between the rack’s vertical posts and the lever arms, meaning you have to move the arms and hold them out of the way, navigate the leg press inside them, and then hold it in place to insert the pins (which never align the first time). I can see some people having trouble doing this alone, or at all. The design would have been better if the diamond tread were on the inside, so that the leg press could be attached from the outside of the lever arms. 2. The dimensions of this piece should have been scaled down by 1/4” in width. It fits VERY tightly between the lever arms, or the vertical uprights of the rack (for wall ball twist throws), or between the spotter arms (for box jumps, step ups, etc.) This results in scratches and gouges in the powder coat of all pieces involved, and it makes installation significantly more challenging as you try to smack it into place. A slight margin of 1/8” on each side wouldn’t likely add wobble, but it would greatly improve the process of mounting it to the arms or rack. 3. The functionality is only so-so as a leg press. Most leg presses have a foot plate designed so that the user’s toes are slightly angled away from the user. This keeps the user’s heels in contact with the foot plate throughout the movement (see other Titan leg press machines and attachments). They also strive for a linear motion, not the dramatic arc that this attachment uses. This leg press attachment has a flat vertical foot plate with an overhead pivot, which means that as you press further, your heels are proportionally further away than your toes, which remain closer to the overhead pivot point. This means that the exercise is only a leg press in the early part of the movement, and then quickly becomes a calf raise / press. Therefore, the hamstrings, glutes, and quads receive little training effect, while the calves end up doing most of the work. 4. Related to the previous point, the overhead pivot point, arcing line of movement, and 6-o’clock vertical starting position of the foot plate mean that the weight attached to the lever arms is moving mostly horizontal at the beginning of the exercise, and only gains a vertical aspect as the exercise continues toward full leg extension. Like all other free weights, the resistance (and benefit) of this attachment relies on moving a weight against the influence of gravity. Pushing a weight horizontally is far easier than pushing it vertically (this is why most of us can push a car, but few of us could lift one). Since the influence of gravity only becomes a factor later in the movement when using this leg press attachment, and since at that point the calves are forced to do most of the work because of the design of this plate, there is little training benefit to the large muscle groups of the legs. 5. Because of the issues described in point #4, weight plates on the lever arms offer little benefit whatsoever with this leg press attachment. Really, the same is true with the lever arms in general (if you can bench 225 in a traditional position, you’ll be thrilled when you start chest pressing 300+ on the lever arms, because you’re not fighting gravity). The real way to use these tools is to attach heavy bands to the weight posts and either tie them off to the rack’s rear posts or attach them to band pegs. This will allow you to start the exercise under tension and work against resistance throughout the motion. I found that the banded exercises were no different with or without weight plates, and that changing resistance by adding or removing bands was far more effective. 6. I have a wood platform in the center of my rack, surrounded by rubber mats. Using a FID bench as my pressing chair, I found that I needed to use a chain with carabiners on each end running behind the front post of my bench to keep it from sliding backward when I pressed against the bands. 7. While Titan’s packaging and shipping have improved greatly in the past two years (which I can fairly judge after buying a lot of equipment!), this piece did arrive damaged. It looked like it had been dropped during transport, leaving one corner of the steel slightly dented and flattened with powder coating scraped off. It’s still functional , but it does add to the scratching on the rack or arms, and it’s just kind of ugly. BOTTOM LINE: I don’t see that the current design is so beneficial to my training that it’s worth the time or hassle to install this attachment. It takes up usable space on the rack, so you have to plan your workout accordingly so that you’re not wasting time attaching and removing the plate between exercises. Perhaps sitting outside the rack and pressing into it, instead of sitting inside the rack and pressing out, would leave space for working in the rack to superset leg presses. Also, there may be a way to attach the lever arm pivots low on the rack so that the handles are pointing up (upside down from the typical hanging method) and use bands so that as you press, your heels stay closer to the pivots than your toes do. This might change the exercise to better benefit your upper legs and glutes. Or you can just do any of the hundreds of other leg exercises that don’t rely on this heavy, awkward attachment. Long review, so thanks for your patience.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 7 months ago

“I sent an email about my damaged product but never heard back. My chalk bowl was dented when I received it. Disappointed that I haven’t heard anything in response.”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“Nice machine but cables frayed and got off of track witching 4-5 months after use.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 7 months ago

“Easy of ordering online only presents problems later. No one to review orders to ensure the accuracy of items purchased. Their return process makes it almost impossible to correct simple mistakes. The items were delivered in multiple shipments, making it hard to keep up with what arrived and if anything was missing.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 7 months ago

“No instructions, had to call for them to be sent By e mail, instructions have no part numbers all guess work and if you confuse right side with left which is very easy to do you now need to start over, if I order an item regardless who it’s from I would expect the above, I’m not a happy camper, And I’m very familiar with gym equip and lifting as I am a former power lifter not a new b,”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com//core/media/media.nl?id=23217144&c=3642276&h=8PcOdNnYmISwlwjqXunAfSyTLEl_BHn6E0CFHtW-YHIiE0Uu&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews