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Titan Fitness Reviews

4.4 Rating 24,190 Reviews

85 %

of reviewers recommend Titan Fitness

Company Reviews

Product Reviews

4.4

Based on 24,190 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 4 star review on 15th April 2024

Titan Fitness 5 star review on 15th April 2024

Titan Fitness 4 star review on 14th April 2024

Titan Fitness 5 star review on 12th April 2024

Titan Fitness 5 star review on 11th April 2024

Titan Fitness 3 star review on 10th April 2024

Titan Fitness 5 star review on 7th April 2024

1221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“part thrown in dumpster, not worth shipping back with expensive restocking fee”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Item arrived damaged. Trying to get it sorted out with Titan.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Bought a the Titan Fitness Back Hyper-extension V2 for me and my wife's home gym. Put it together and realized that she is too short for the machine. (Should have read other bad reviews, as although it claims to be one size fits all that is simply not the case) Contacted Titan to see if I could exchange for something similar, and they said they do not do exchanges, and that they would not do refunds because we were two days too late. Will not be purchasing from Titan Fitness again.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 months ago

“I received an email regarding a great sale opportunity for the exact piece of equipment that I had been wanting. Unfortunately, I tried many times to make the purchase to save $300 by a selected date. I tried countless times to complete the purchase transaction on the website. However, the website was experiencing problems and could not complete the transaction over the weekend. I was finally able to make the purchase, but it was hours past the expiration time of the sale. I kindly asked Customer Service to consider the issue and refund the difference of $300. I was never able to speak with an actual management/decision-maker. I was only able to reach someone who conveyed the message that there would be no credit given. The agent was looking to refund me the purchase and have me return the item. I never even asked to do so. It seems counterproductive to lose money on the shipping cost of something that weighs hundreds of pounds, yet not provide the $300 credit which would cost the company less money and make the customer much happier. Up until this time I was very pleased with Titan. I also experienced assembly issues. I called and was asked to send a video. It has now been several days with no response. At this point, I would reconsider additional purchases.”

Posted 2 months ago

Hello, we apologize if you were not eligible for a refund regarding the price difference from the previous sale. Titan operates under a 24-hour price adjustment policy for items bought on our official websites. However, refunds for prices before the purchase date cannot be issued. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Regarding the product issue, I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“The experience was amazing deliveries were very prompt I will be ordering more soon”

Posted 2 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 2 months ago

“I'd rate this 0 stars if I could. The holes do not align on the mating surfaces due to the length of the welds. Thus one bracket can not be installed, making the unit worthless. Tried contacting customer service, no response yet.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the full refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Product was scratched and marked”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Return shipping fee and restocking fee? For real?”

Posted 2 months ago

Hello, please accept our sincere apologies if you were not satisfied with our return policy. We checked and you have contacted us because you ordered the wrong size. We offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Received product that is marketed as 48” pull up bar. Bolt holes on mine when received were 49 1/4”. So it didn’t line up with my stud pattern due to poor fabrication. Contacted customer support 5-7 days ago and still no response, very displeased with titan and their customer support.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the full refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“I am absolutely livid with my experience with this so-called fitness company. Where do I even begin? Let's start with their misleading and utterly useless products. I purchased accessories for their "T3" series, only to find out they don't even work with the "T3" products! Not only are they ineffective, but they are also downright dangerous and unsafe. And what's worse? They have the audacity not to offer refunds or returns for their garbage products. But wait, there's more! When my order finally arrived, I was appalled to discover rust and damage on the items. Are you kidding me? These are supposed to be fitness items, not relics from the junkyard! And to add insult to injury, they initially sent me the wrong product altogether. Dealing with their mistake was a complete nightmare and caused me endless headaches. New consumers beware: this company is a sham. Don't waste your hard-earned money on their worthless junk. You're better off lifting rocks in your backyard than dealing with these incompetent frauds. Consider yourself warned.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Product was a disaster. Pieces didn’t align so the bolts couldn’t screw in. Reached out to customer service with detail and pictures. No response.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Absolutely reprehensible company. Bought the wheelbarrow. It broke in one use with 90 lbs on it. Contacted the company. They refused to send me the replacement part. Phone is a run around to a third party that tells you exactly what you want to hear. Then when you email the company back to find out where your equipment and return labels are they ghost you. I have a broken product. No return and out money. I did it all within their parameters. They suck. Save up and buy the real product they’re ripping off!!”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“I am hoping to use this as an avenue for you guys to get in touch with me. We are extremely disappointed and frustrated with the experience that we’ve had. We ordered two products from you. Both came damaged and one came without all the necessary components. We have been trying for over a week now to work with your customer service and the experience has been absolutely terrible. Please reach out via email so we can hopefully rectify the situation.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Never received the item. A couple weeks of emails and calls. Still waiting. I won't be buying from Titan again.”

Posted 2 months ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who has issued your replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 months ago

“Recently ordered & received my first purchase from Titan. The ordering process was great, the product tracking during shipping was great. Then I received my "scratch & dent" item in a very loosely packed box which is likely where the scratches & dents and small tear in the fabric backing came from. The box was clanking around and the taped seams were barely holding the box together and contained big gaps were I suppose that the hardware needed to assemble this item was lost in shipping. No big deal, right? The main components for the utility bench appear to be very well engineered with heavy duty construction. After speaking to 2 different Titan staff/support (both were very nice/professional on the phone. Their message to me, however, was and continues to be, totally unacceptable!!! They told me that they could not do anything for me to send the parts necessary to connect the pieces of the bench and told me I'd need to acquire the hardware on my own to assemble the bench. I told them that I am OK with the scratches, dents, and small tear in the fabric covering back of bench, but I was not OK or aware that the parts/hardware would be missing. I did have to drag the 5 pieces to my local Lowes where with the help of their employee was able to purchase hardware to put the pieces together. The Lowes employees could hardly believe my story and Titan's reply regarding the missing hardware. Needless to say, I have no plans to purchase from Titan in the future (not because of the quality of the product) but because Titan has totally missed an opportunity to succeed. I also requested to speak to a manager/supervisor (on both of my calls to support) and that request was sadly and conveniently dismissed. I was told a supervisor sent me an email (which I never received, even after checking my "spam folder"). This concludes my shockingly disappointing experience with Titan.”

Posted 2 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware, this is also indicated on the product page. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“When I got these rollers I was super excited to see if they'd fit my monster lite rack. The good news is they did fit pretty well and I started using them. They are really well constructed and was really impresses with the price. One small problem which makes these unusable for benching. Why why why did you make the j cup lip so long and stick out so far on an angle? All you need is an a 1/2-3/4". I regret purchasing these now. Not sure if I can sell them or what but I need to sit so far forward when benching to clear the j hooks that it defeats the whole purpose. For squatting, ohp, they woils be fine. I got only for benching and am so disappointed in the engineers for making this lip so long...do they even lift?”

Posted 2 months ago

Hello! We sincerely apologize that this was your experience with us. I will be more than happy to look into your concern further so we can turn this around for you. Unfortunately, I am unable to locate your order details due to having limited information. You may reach out to us at info@titanbrands.com so we can assist you further.

Posted 2 months ago

“Wall mounted pull up bar arrived damaged with the bar sticking out of the box. Route insurance sent a replacement. 2nd pull up bar arrived yesterday in the same condition with the bar piercing the box at the same spot. The item is again damaged and now I have to contact Route again to file a claim. I’ll be requesting a refund and finding a company that will properly pack their products for shipping.”

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If you no longer want another replacement, you may request a refund if that is what you prefer. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Customer service is horrible very difficult to find manual installation online plus wrong was sent to my house and wanting me to pay for shipping for return overall very poorly treatment”

Posted 2 months ago

“It came damaged, my son is taking it.”

Posted 2 months ago

“I ordered the landmine attachment based on what your website says, however upon receiving it, it didn't fit. Then when I spoke with your CS rep, they said it's a 20% restocking fee and you wouldn't refund it because I didn't have the original box. It's not been used at all. So no I'm not happy with your company, I've ordered over $1000 with of equipment, yet I get treated like this. I will do what I can to inform people of my experience and let them decide if they choose to buy from you.”

Posted 2 months ago

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Titan Fitness is rated 4.4 based on 24,190 reviews