Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I tried to cancel a few hours after placing the order and was told I would be charged a 20% restocking fee. The website's quote on cancellations is: "We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order." No reference to a restocking fee for canceled orders. They confirmed the cancellation and refund, but a few days later, it arrived anyway. So now I'm stuck with the choice of paying to ship it back AND a 20% restock fee. This is by far one of the worst customer service experiences I have had in a while. I will never recommend this company to anyone.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer support specialists, who had already submitted the return. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“First shipment came empty with no item. It was replaced and I still have yet to see what I purchased. I won’t be buying from this place again. I feel robbed. AND on the survey I’m trying to mark slow and it defaults to as expected. It won’t let me reduce it. Wow! You guys sure are something special.”

Helpful Report

Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the replacement for you. Kindly monitor the shipment using the tracking details sent to your email. We hope for your patience. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“I asked to return the item and was ignored by your customer service representative”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“My delivery experience was a complete disaster. The product went to a different address that the one I provided. I had to call back multiple times. Product was delayed with poor updates. Due to the issues and investment of my time required to follow up I would not purchase from Titan Fitness again.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 10 months ago

“First, let me say that I never leave reviews, but under the circumstances, one is necessary this time. I received my order with a missing part. I called Titan and was told by the representative that the part wasn’t in inventory and that I could go and purchase it myself. I found this solution unacceptable and asked for a manager to call me back. I received a call back and was told the same thing, go purchase the part myself and the company would reimburse me for it. Again, I do not understand why it is my responsibility to take my time to track down the part and purchase it myself. Obviously I would not have made the purchase if I was aware that all parts were not included. As a business owner myself I would never tell a customer sorry we sent you an incomplete product, just go ahead and go shopping for the missing part to complete your product. I am extremely dissatisfied and disappointed!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our customer support specialists, who informed you that the part is currently out of stock. We can issue a replacement part for you but sourcing might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Order arrived quick which was great but didn’t fit. I reached out to customer service and have been waiting for someone to contact me but has not happened. I need to return my order and get refund. Customer service has not beeb horrible. On top of that, I’m responsible for shipping costs, $190, and restocking fee. I will never buy Titan fitness equipment again.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Horrible experience. Shipping was 2 weeks late, barbell showed up wrapped in plastic wrap and all beat up.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit and arrived late. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“My waist is 39", my pants size is 35-36". the belt is for 34"-41" and it was too small. I called to see if I could exchange it and she said no. She said I could return it, then buy another one (20% restocking charge?). I asked about a return label and we went round and round with her saying I had to pay for shipping but would never give me the answer about the return label. You need to do a better job of identifying your measurments. Like 36" pant size + 34" on weight belt”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The squat rack came completely scratched up and took forever to receive very disappointed”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The bar on the smith machine was put together wrong and took me 4 hours to fix the bar. The slider was put on upside down so the counter weight wouldn’t attach properly. I put it back together and one side is off. Super disappointed in the product. I have about 25 pieces of equipment from titan and this one was pretty bad.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I bought a scratch and dent item. I understood it was not returnable and may be missing parts, however, this item was missing several parts and after being told Titan does not have any of the missing hardware in stock, I purchased it at a local big box store. I have spent significantly more trying to make this box of junk work than what I would have spent on a new item. Titan could have easily inventoried the returned item and stated what was missing, but instead chose to pass off the loss on a bad return to their customer. I have zero trust in Titan fitness going forward and will not purchase from them again.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“poor communication as the product was delayed and i am still missing 1 item. i will never buy again and will tell people not to buy. this survey marks what it wants i wanted to mark poor for the last items it won’t let me!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Shipment never made it to my home.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Bought the twist lock collars. They work,but the magnets are so weak they won't even stay on my rack, which is why I bought them.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I’ve purchased over 8 of these rolling weight carts. This one however had a broken caster wheel. I don’t see anywhere to reach out to customer support.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Once again, a product came damaged. At least this time (unlike last time) customer service responded to my email. Offered me a 10% discount for my troubles even though scratch and dent typically sells for a 15-25% discount. I've bought alot of stuff from Titan... this was likely the last time. Too much hassle.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Decent piece of equipment, but arrived a week ago missing its seat. It has been difficult getting Titan to ship me a replacement. I have many pieces of Titan equipment and haven’t been let down until now.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Terrible service and shipping. It's been over 3 weeks since my original purchase, and still have not received my package. First order was sent to wrong address, and it returned to Titan Fitness, and they tried to charge me a 20% fee for this, but when I pointed out that it was their mistake, they shipped a replacement, but it still has not arrived after more than 10 days. I'm not sure I will ever buy from Titan Fitness ever again, terrible service, no one replies chats, and emails take to long and no solution is offered.”

Helpful Report

Posted 10 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“I bought a scratch and dent item and got an item that instead has TITAN written backwards. To me this is WAY more than a scratch or dent. I am almost embarrased to hang it up.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may send us a photo of the item you received for us to further check. Please reach us at info@titanbrands.com to further assist you.

Posted 10 months ago

“Horrible chest plate on the seated row machine. . Very uncomfortable. I have purchased many Titan pieces of equipment and usually have no problems. I saw many online reviews commenting on the chest plate after my purchase. I brought this to your attention with no remedy”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews