Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

“I didn’t receive shipping info so my daughter was “gifted” a 150lb box in her driveway until someone walked by who was willing to help her.”

Helpful Report

Posted 1 month ago

Hello! We sincerely apologize for your experience with us. The tracking details have been sent to the registered email address. Kindly check your inbox, spam, and junk folder. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I tried to cancel part of my order, but was told both items were already shipped. I got notified the next day when the package actually shipped and was charged for it. The package made it all the way to my city to be turned around and sent back. It’s been 10 days since the initial cancellation and I still haven’t gotten a refund and I had to cancel both items.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and advised you that the refund should reflect on your account in 7-10 business days from the day it arrived at the warehouse. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“I was so excited to get this bar, but I was super disappointed. Comparing it to other deadlift bars I've used this one's knurling is very smooth. The advertised "aggressive knurling" was a total lie. On top of that the knurling ends sooner than a standard bar. So this bar is completely unusable for smaller people and sumo deadlifters. I'm a fairly large guy at 230lbs and there's barely enough knurling for me to grip doing conventional. It just makes absolutely no sense to end the knurling sooner. Buyers beware.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Took 1 month and numerous phone calls to finally receive the product I ordered.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 month ago

“Boxes arrived broken and ripped. Screws missing plus nuts and bolts.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Ordered a pair of 45 plates to add more weight to the home gym and these are way different from my original ones. The plates stand taller than all my other plates and have some kind of bevel.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Return policy is awful. Titan gives you the run around and a 20% restocking fee. Not worth purchasing anything from them”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I have been a fan of painting for a while now, but ever since my recent $1000 order. That was missing bolts that made some of my equipment inoperable and then two of my pieces with scratches and dents all over it ruining the aesthetic of my home. But this wasn’t my issue, getting responses from their customer service, you are lucky to hear back within 72 hours. Very unhelpful.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received has missing bolts and if it has scratches and dents all over it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“to stiff and wrong size.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Came missing pieces, had to get a refund.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the refund was issued on 03/15/2024. The refund should reflect on your account in 7-10 business days. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Your ruck plates are very poor quality products. I could have done better foundry work myself with no experience in my backyard. In fact, If I had known how bad they would be, i would never have ordered them. Not worth it at half the price. Where are they made…China?”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I am a fan of titan fitness, I have T3 rack, pulley system and a few other products, the landmine attachment is a poor design and I would like to return it. And what makes it worst is the hoops you ua e to jum through to get to your manual.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Equipment itself is solid. Packaging however was very poor and every piece of the dumbell rack was received with cosmetic damage. Damage was due to lack of adequate packaging material. I will not recommend to anyone or make any future purchases from Titan Fitness.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I don’t think you did anything wrong. The shipper sucked. The package looked like ups or whomever threw it out the window at 60 miles an hour and then backed up and ran it over several times. The bench was all scratched up and dented, the pad is all scuffed. It’s a cheap bench so I am not dying upset…but it does suck. Again, I blame the shipper.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“The kettlebell I received was definitely used, returned and resold. Cosmetic damage on multiple spots. Functional, sure, but when something was intended as a gift, and it comes pre-damaged… not for nearly $200 it shouldn’t. Reached out to the Titan team, was told that they would send me a discount code for a future purchase, and that they were sorry. That was a week ago. Still haven’t seen that follow up.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided you with the discount coupon. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“I ordered plate holders to go on the side of my weight cage. These are unique to titan and do not fit other cages. Had to send them back. The is requires permission, a picture and costs chipping plus 20% of cost. Was going to replace with portable storage rack instead but given their rather expensive return policy, went and found a cheaper one elsewhere.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I received a damaged package with damaged contents. The customer service was excellent and replaced it right away. However, the replacement was received damaged as well.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Sent wrong weight item, been a week, didn't resolve issue”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“They forgot to send the hex key that's needed to open the kettle bell. Than proceeded to send me an email 3 days later and didn't even offer to send it. Lol horrible customer service.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Order was incomplete when i opened box”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews