Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

“You never deliverd to my house, seems this was delivered elsewhere. I have asked for prove of delivery but has not been provided.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“my 10% off coupon wasn’t applied even though it showed up applied. I reached out and the person helping was useless and passed me off to management about a week ago and haven’t heard anything. will not be ordering from here again”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the coupon did not apply upon placing the order. I checked your order and the previous agent who assisted you issued a 10% refund in exchange for the coupon. The refund was issued on 03/06/2024 and should be reflected on your account in 7-10 business days. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“20% restocking fee and having to pay return shipping. Absolutely garbage. No worries though, I'll just go somewhere else next time.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I have the new parts that were sent to my home, to replace the faulty parts that I initially recieved. I asked multiple times for a video or "expert to walk me through assembly, feeling like I may have done some thing wrong on the first attempt to assemble the leg ext/curl machine. The respnse I recieved from the "expert was to look somewhere on YouTube for more help. I am supposed to send unused parts back in the box they sent me. Well that box is torn up from the travel to me. Basically I'm back to square 1, with no help at all from Titan.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Bench is a little high for my liking, slightly tippy, slides around a lot. So not great to start. Add to the fact that the footrest or whatever it is will not stay put. Not sure what it’s there for but it’s in the way, moves around. It’s either in the way or tucked down but it won’t stay put. Titan customer service is completely, and I mean COMPLETELY useless. If I hadn’t thrown the box out I’d be sending this back. As it is I’ll sell it and move on to a bench made by someone who has some semblance of customer service.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered you a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Bar has come damaged and rusted, customer service has been very slow to respond. Won’t be doing anymore purchases with Titan”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Horrible! The product was very low quality. I reached out to CS and the told me if I wanted a refund I’d have to send the 14lbs item back as well as you were going to charge me 20%. At that point it was going to cost mote to return it. I’ll never order again and will let a”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. Kindly reply to the email sent asking for a photo showing the damages to assist you further. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“I ordered a "scratch and dent" HEX bar that ended up being a "crash and dent" HEX bar. It seriously looks like someone ran the box over with a forklift, so you threw it in another box and sent it to me. Had I known you were going to send me this I would have spent $30 extra bucks to get the same thing at my local York Barbell outlet. You should have disclosed that the box was mangled in the description to save me the headache. This is the last time I order anything from Titan.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Bike was great for first few days then started a loud creaking noise. I contacted Titan and a warranty claim was filed on my behalf. the claim was closed due to the conclusion that the sounds seems to be coming from the chain slapping against the housing, and the senior specialist says that he determined that he does not expect this to cause failure and that I still should be able to use the bike as intended. Now I’m stuck with a bike that’s almost unbearable to use due to this annoying creaking noise over $600 later. I’m very disappointed in how Titan decided to handle this matter, even more as the sound actually seems to be coming from the left pedal rather than the chain.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Three out of four pieces of equipment were rusty”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“The first box arrived damaged and I had to submit a claim to get a replacement, the replacement showed up with the SAME bent metal piece but the box was damaged. My husband had to spend 30 minutes hammering the piece to fit. There are no instructions in either box. The ones online are frustrating. Titan needs to do better”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if there is no instruction upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23217217&c=3642276&h=dhhOb2HRopILFIZsQveM65jAUpzCaM07ZPQvwVgQ6S_AyYom&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Horrible quality.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“These are absolutely terrible quality. The number and letters rebbes off upon touch immediately after I opened the box. There was also damage and some of the plates appeared to be used. Despite all of this Titan refused to allow me to return the product for a full refund. Instead they told me I would have to pay return shipping and pay a 20% restocking fee. Avoid Titan at all costs.”

Helpful Report

Posted 2 months ago

“Never bought a product with zero directions. Video would have been so simple. On line not clear. I’m not happy box was packed and delivered metal hanging out.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25676900&c=3642276&h=Yn-zoly84XO2WlWhQsZTlcyY6knTUv6X1wtWvgva9p5lcoGK&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“Item came scratched terribly with paint chipping from every bar, and this was not a scratch and dent item. I contacted customer support, who did reply quickly but they offered 10% off to resolve the issue. In the meantime all the scratch and dent items were on sale from 20-30% off. Customer service did not care that what they offered was substantially lower, so I will be returning the item and buying elsewhere from now on.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Titan sent no hardware with my order. Now I’m getting the run around with customer support.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Customer service at this company is non-existent. This is by far the worst transaction I have ever had. It took multiple emails, and phone calls to finally receive a call from a manager 5 days later. Titan fitness are horrible to deal with. They will not get any future business of mine, and I will be sure to discourage friends, family and clients from purchasing from this company.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if one of the items you requested for cancellation was delivered. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our support specialists, who had already submitted your free return request. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“horrible expensive return process”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date which we waived as a one-time courtesy.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 months ago

“Very Poor experience. The weights rack came in a broken box. The 500 pound weight crate was left out on the road with no call or message of its arrival or delivery .”

Helpful Report

Posted 2 months ago

Hello! We sincerely apologize for your experience with us. While TFORCE is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TFORCE fails to do this, I highly suggest you contact TFORCE's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago

“What exactly is wrong I don't know. My current Tower Power Rack Attachment does not have the middle Power Rack”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews