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Titan Fitness Reviews

4.5 Rating 27,874 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,874 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
Titan Fitness 5 star review on 27th May 2025
Travis H
Titan Fitness 4 star review on 26th May 2025
Adan O
1494
Anonymous
Anonymous  // 01/01/2019
My first and last experience with Titan. Can't believe you didn't include installation instructions and when I reached out, you guys were no help.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 11 months ago
I ordered a fitness bench which took about a month to ship although it was in stock during ordering. After the bench was delivered, there was a manufacturing defect where part of the bench would not fit together as the metal was bent sideways. I had to blow torch and hammer it straight to actually get the stabilizing feet attached.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
There were no directions in the box. NONE. Having to use my phone for directions was very difficult. This will be the last purchase I make from Titan.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://bit.ly/46VLwrT. Please email us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
I received a leg,curl machine that was missing the huge price on the front and it has just been sitting in my garage, half installed. I was given the run around of who to reach out to, finally found the right person and then was told the item is on backorder and still hasn't shipped - has been 3 weeks. Asked if there is any credit or anything given for this and was told no. I have spent over $5000 in total on Titan Garage Gym; very unfortunate.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
My order was completely messed up. Items arrived that I did not order, and the sales person who took my order did not apply the correct quantities to the order. It took me a week to get an invoice emailed to me from my order meanwhile I received tracking notice for almost 30 separate orders which was extremely confusing to follow. It took me 2 full days after requesting a call with a manager when I was told I would receive a call back in 2-4 hours. The tibialis machine is very poorly designed.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 11 months ago
Horrible experience from delivery to trying to put together. The machining of the parts is poor. They do not fit correctly. We have sent photos and spoken to several people. We have not been taken care of yet.we have asked to be specifacall6 dealt with through our business email. Info@thefitnesssuite105.com
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 11 months ago
terrible customer service, responses take forever and they do not want to help
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 11 months ago
Customer service unresponsive. Won’t allow return label for returning an unopened, undamaged item. Charges 20% fee for nothing and not resolved.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Items came in damaged and could not get a refund or replacement. Shipping was super slow and packaging was horrible. Will never purchase from titan again.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Product was damaged on arrival, pieces were broken
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
I’m assuming this is for my safety clips I ordered with my barbell. They are two seperate shipments. The clips were sent UPS, barbell sent FedEx. My barbell is sitting somewhere in VA over a week now. It’s disheartening any company still uses Fed Ex.
Helpful Report
Posted 11 months ago
Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 10 months ago
I still have not received my order. It’s been about a month
Helpful Report
Posted 11 months ago
Hi. We apologize for any inconvenience. I have done some research into your order and I see that, unfortunately, this item is on backorder. At this time, it appears this item is expected to be back in stock on 08/21/2024. If you would like to keep this order, it will ship as soon as it is restocked. This date of receipt is an estimate, so you may see your item sooner or later, as our team works to manufacture and package this product. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
This product is misleading. It is not clear that it is only a footpad that is being bought, and that sold separately are the lever arms that are essential to making a leg press.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
equipment had flaws in materials. weight stacks were different in style and color. they sent stickers for me to place on weight plates. really cheap and for the money spent it was low rate!!
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
I usually never have issues with Titan products. In fact my entire home gym is titan. I ordered the kilo plates with the intention of them being great quality. I went through 2 sets of 1.25 kg that were machined wrong and didn’t fit my bars. Only a refund was given instead of solving the problem. Then the paint has been coming off on my bars from the plates. It’s exposing the metal on the plates and I’ve only had them two weeks. Again normally happy with Titan. Just not this time.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Quit sending me survey links, my experience was good until you kept pestering me
Helpful Report
Posted 11 months ago
Hi. We’re glad to hear you had a positive experience with us. We apologize for any inconvenience caused by the survey links; they’re meant to help us improve, but we understand they can be frustrating if received too frequently. We’ll take your comments into account and work to better balance our communications. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Packages arrived damaged and open, missing parts
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
My bench arrived with a rip, and the part that allows my seat to incline, which was partially put together, does not work. I contacted them 2 weeks ago. The only correspondence I have had with them is to send pictures and videos of the issues. I have already done so but have not received a response. I have called twice and both times I was told that they are working on it, but I have not heard anything back.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
Hardware was missing form package.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
Posted 11 months ago
The issue hasn’t been resolved.
Helpful Report
Posted 11 months ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a full replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 11 months ago
Titan Fitness is rated 4.5 based on 27,874 reviews