Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“My order was completely messed up. Items arrived that I did not order, and the sales person who took my order did not apply the correct quantities to the order. It took me a week to get an invoice emailed to me from my order meanwhile I received tracking notice for almost 30 separate orders which was extremely confusing to follow. It took me 2 full days after requesting a call with a manager when I was told I would receive a call back in 2-4 hours. The tibialis machine is very poorly designed.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Horrible experience from delivery to trying to put together. The machining of the parts is poor. They do not fit correctly. We have sent photos and spoken to several people. We have not been taken care of yet.we have asked to be specifacall6 dealt with through our business email. Info@thefitnesssuite105.com”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“terrible customer service, responses take forever and they do not want to help”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Customer service unresponsive. Won’t allow return label for returning an unopened, undamaged item. Charges 20% fee for nothing and not resolved.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Items came in damaged and could not get a refund or replacement. Shipping was super slow and packaging was horrible. Will never purchase from titan again.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Product was damaged on arrival, pieces were broken”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I’m assuming this is for my safety clips I ordered with my barbell. They are two seperate shipments. The clips were sent UPS, barbell sent FedEx. My barbell is sitting somewhere in VA over a week now. It’s disheartening any company still uses Fed Ex.”

Helpful Report

Posted 9 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I still have not received my order. It’s been about a month”

Helpful Report

Posted 9 months ago

Hi. We apologize for any inconvenience. I have done some research into your order and I see that, unfortunately, this item is on backorder. At this time, it appears this item is expected to be back in stock on 08/21/2024. If you would like to keep this order, it will ship as soon as it is restocked. This date of receipt is an estimate, so you may see your item sooner or later, as our team works to manufacture and package this product. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“This product is misleading. It is not clear that it is only a footpad that is being bought, and that sold separately are the lever arms that are essential to making a leg press.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“equipment had flaws in materials. weight stacks were different in style and color. they sent stickers for me to place on weight plates. really cheap and for the money spent it was low rate!!”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I usually never have issues with Titan products. In fact my entire home gym is titan. I ordered the kilo plates with the intention of them being great quality. I went through 2 sets of 1.25 kg that were machined wrong and didn’t fit my bars. Only a refund was given instead of solving the problem. Then the paint has been coming off on my bars from the plates. It’s exposing the metal on the plates and I’ve only had them two weeks. Again normally happy with Titan. Just not this time.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Quit sending me survey links, my experience was good until you kept pestering me”

Helpful Report

Posted 9 months ago

Hi. We’re glad to hear you had a positive experience with us. We apologize for any inconvenience caused by the survey links; they’re meant to help us improve, but we understand they can be frustrating if received too frequently. We’ll take your comments into account and work to better balance our communications. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Packages arrived damaged and open, missing parts”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“My bench arrived with a rip, and the part that allows my seat to incline, which was partially put together, does not work. I contacted them 2 weeks ago. The only correspondence I have had with them is to send pictures and videos of the issues. I have already done so but have not received a response. I have called twice and both times I was told that they are working on it, but I have not heard anything back.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Hardware was missing form package.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The issue hasn’t been resolved.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a full replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“I sold my Titan Fitness stand within a day of receiving it. It came unassembled and the instructions were junk. The YouTube videos showed me it wasn't worth my time.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Horrible customer service. Placed two orders recently and one arrived on time, the other? All the sudden Its on back order, after two weeks on back order, nothing. Now they said it’s back ordered another two weeks yet their website doesn’t reflect this wait time. Selling equipment they don’t have, waiting on it to arrive from China. I requested a refund and will Be purchasing from a competitor.”

Helpful Report

Posted 9 months ago

Hi. We sincerely apologize for the inconvenience caused by the backorder. Due to high demand and current logistics issues, our backorder dates may be subject to delays. We are working to keep your order's status as up-to-date as possible. I see that you have requested to cancel the order, and one of our customer support representatives has provided you with information regarding the refund turnaround time. If you need any further assistance, please contact us at info@titanbrands.com.

Posted 9 months ago

“Horrible my equipment was damaged and the instructions were horrible to follow.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“The sleaziest company I have ever done business with. They will accept payment for expedited shipping and then ship your order with ground shipping and refuse to issue a refund even though they didn’t ship your item expedited. I will gladly take my business to more reputable companies like rogue and rep fitness. You get what you pay for here. Garbage service and employees.”

Helpful Report

Posted 9 months ago

Hi, we apologize for any inconvenience. I checked and one of our support already assisted you and informed you that our records indicate that your package was delivered within the estimated 3-5 business days, consistent with the expedited shipping terms you selected. As a result, we are unable to issue a refund for the expedited shipping cost, as the service was provided as promised. We hope for your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews