Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

“Your return policy isn’t good. I bought a dip bar that doesn’t fit the yoke I bought it for, and am getting a hard time returning it. Being demanded I take a picture of the issue in order to return and not get charged 20% restocking fee or charged shipping. That’s ridiculous, it doesn’t fit and it’s huge and a hassle to unpack again”

Helpful Report

Posted 3 weeks ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 weeks ago

“It never arrived”

Helpful Report

Posted 3 weeks ago

Hello, please accept our sincere apologies if the item was damaged in transit and was returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists who processed the replacement for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 weeks ago

“customer service sucks”

Helpful Report

Posted 3 weeks ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. However, we cannot price-match prices on our 3rd party channel. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 3 weeks ago

“No instructions were sent”

Helpful Report

Posted 4 weeks ago

Hi! We sincerely apologize for your experience with us. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 weeks ago

“My equipment arrived with parts missing. After spending 35 minutes on hold with your service support team, I was promised that replacement parts would be shipped within a day or two. That was over a week ago and I’ve not received any confirmation that the missing parts have been shipped. Also, your assembly instructions could be easier to follow. The documents do not do a very good job explaining the how and when to use the different nuts and bolts. I’m now at the limit of my patience and ready to share this information on Yelp and Reddit.”

Helpful Report

Posted 4 weeks ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 week ago

“My item arrived damaged. I contacted customer support, sent photos via email, and a still waiting for a response a week later.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 weeks ago

“I had two orders. One being the rack and the other be the weights. I received the rack and part of the weights. Now they cannot tell me when the rest of my order for weights will be in. The missing part of the order includes the handles and rest of weight. I now have a rack and 140lbs of weights I cannot use”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who advised you about the refund and provided you with a coupon for the inconvenience. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 weeks ago

“Received set with the wrong set of bolts. When I contacted customer service, they sent me only 4 bolts (there are about 2 dozen in the set). I reached back out to them twice and received no reply.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 3 weeks ago

“They forgot a part on my bench, and their response was “here’s a few links so you can source it yourself.” In other words, they messed up and expect me to go buy the part on Amazon SMH. They haven’t replied so I’m just gunna go buy it.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the hardware is currently out of stock. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can send us the receipt via email. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 weeks ago

“The powder coating is chipped all over the piece. Quality is Absolutely not there.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the powder coating is chipped all over the piece. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Unfortunately Titan dropped the ball on customer service. Ordered 2 dumbell racks, both showed up damaged. Poorly packaged, no effort to eliminate metal on metal contact, basically every piece was scratched up with some areas down to bare metal. Took a week of back and forth over email (no live help for my issue I was told on more than 1 occasion) after a week and pictures sent of product I was offered a 13.56 refund (not even 5%) I eventually was able to speak to someone in sales that had my issue “escalated” at which time I received a phone call same day. In the end the CS agent was very nice and I was offered a 20% refund. I am still not happy about having a gym full of new equipment and the only products that came in with any damage at all was the Titan racks (again very poorly packaged) so I could not (in good conscience) buy or recommend Titan to anyone.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and offered you a partial refund which you accepted. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Recently bought the 300lb lat pull-down machine and hack squat/leg press. Spent over $4000. Items arrive and I finally get around to assembling these huge things. Issues: lay pull down came with cables that were different length thus leaving a huge gap between plates 10 and 20 of roughly 2”! Looks like trash. Submit a contact to fix - takes over 3 days for response only to find I have to remove each cable and remeasure them! Next, hacksquat machine. Wobbling - I left it up only to find one of the bottom plastic pads wasn't installed! I’m still waiting for the issues to be fixed. Why is this an issue with high end models from Titan? It looks really bad! I really regret going with them. Really do. I was trying to save money over rogue and I’m really made that I did.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I’ve purchased thousands of dollars of titan equipment for my home gym. Up until this point, customer service has been adequate, and quality of goods has been solid. I purchased a set of plate loaded dumbells that had been on back order for a very long time. Arrived at my door in damaged packages. Fortunately, only missing one piece (the threaded collar to physically hold the plates on). Without this piece, the dumbells are basically useless as you can only use one at a time. I paid specifically for “no questions asked” insurance on this order, yet after several attempts to get a simple replacement part sent out? No response. Product was plenty adequate for the price, but customer service was not. I’ll never purchase another piece of titan equipment knowing they won’t stand behind something I paid for.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 week ago

“I fell forward and almost hit my head on the floor. Its unsafe. I sent you a video showing the machine is unsafe. Dangerous and needs to be changed from showing as it is. Please help me. I don't like giving reviews like this. But it's a weak design for anyone over 200 lbs.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies for the previous experience you had with your item. We pride ourselves on providing high-quality products. Upon reviewing your account, I noticed that you've already been in contact with one of our product and warranty specialists, who helped address your concern. Additionally, our success manager attempted to reach you by phone, but unfortunately, was unable to connect. Instead, she left a voicemail for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 weeks ago

“Poor customer service. Received damaged X3 rack. Did not even offer a replacement item until several email exchanges later. Now still waiting for item to be shipped out a month later. I would have paid for a different brand if I knew I would get this type of support. The slightly lower cost is NOT worth the hassle. Beware!”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 1 month ago

“The grips are too narrow. I can’t stand shoulder width apart and do a deadlift which was the purpose of purchasing the bar. Unfortunate, because I spent a lot of money.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“I placed the order while the item was on sale and paid for it the same day. Somehow the sale price disappeared and they charged me full price I called the next morning and ask them to honor the sale price they refused I asked to cancel the order they refused”

Helpful Report

Posted 1 month ago

Hi, we apologize for any inconvenience. Unfortunately, we cannot honor the price from the previous sale. In the future, you may also reach out to our sales team to check for any discount they can offer. Our sales team phone number is 1-800-605-8241. Please also accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer specialists who explained to you your option to return or reroute. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Missing 3 items and don’t get any updates on any progress being made on a solution. Haven’t received any response from live chat or email. And I only get “an internal team is working on it” when I call. It’s a bit ridiculous to get the run around for such an expensive order and even crazier that the 3 items missing are the 3 to even start using any of the equipment.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 week ago

“Bought a scratch and dent item that was missing one of the main crossbars. Contacted customer service but they weren’t able to send me the missing item. Order was cancelled and now I have a bunch of unusable components.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a full refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“I still have NOT receied my barbell that I ordered back on 03/06/24! It failed to arrive with the rest of my shipment even though it was written on the shipping paper work. I've had to contact multiple times both Titan Support and the Shipping Company to figure out what happened. Only for Titan to not give me a reason for not shipping my barbell, but telling me to submit a lost claim. I submit a lost claim only to discover the Olympic Barbell I ordered is now on back order until 04/30/24! It wasn't on back order when I ordered it earlier this month. Disappointed with Titan's Customer Service. This incident wasn't my fault and I expected them to at least expedite my shippment for a product I ordered when it was in stock. I have a strong feeling I'm still going to have to contact Titan Support when the back order date comes and passes and I still don't have my Barbell.”

Helpful Report

Posted 1 month ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. At this time, it appears the replacement order is expected to be back in stock on 04/27/2024. If you would like to keep this order, it will ship as soon as it is restocked. This date of receipt is an estimate, so you may see your item sooner or later, as our team works to manufacture and package this product. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews