Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.48

4.5 Rating 30,920 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 30,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 4th June 2026

1548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Scratch and dent item came incomplete, with no hardware. I need to buy all the screws/nuts/bolts retail, and the additional cost will negate the discount I received from buying scratch and dent rather than a regular item. I called to complain and the company was polite but useless. Would not buy again.”

Helpful Report

Posted 2 months ago

Hi! We’re sorry to hear about your experience and understand your frustration. As noted on our product page, Scratch and Dent items are sold as-is and may include cosmetic damage and/or missing hardware, and are not eligible for returns or warranty claims. We’re glad our support team was able to assist and explain this, and we appreciate your feedback. If you have any other concerns, please feel free to reach out—we’re here to help.

Posted 2 months ago

“Package never arrived. When I checked the delivery it said it was damaged 3 days prior and no one got back to me, then took me hours to get to their customer service. Had to get refunded and lose the extra money I paid for protecting the package. I’m sure the squat rack was decent but not buying or recommending buying here again.”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry to hear about your experience—that’s not the level of service we strive to provide. Upon checking, our support team assisted you by providing instructions on how to file a claim with Route, and we’re glad to know that your order has since been refunded. We understand how frustrating this situation must have been. If you have any other concerns, please feel free to reach out to us—we’re always here to help. We also hope you’ll consider giving us another chance in the future.

Posted 2 months ago

“I purchased a Roman Chair Back Hyperextension from Titan Fitness for $228.40, advertised as new. Upon arrival, multiple parts were scratched, rusted, and bent, indicating it was not new. I provided photo evidence and attempted resolution, but the merchant only offered a minimal partial refund (~18.5%). They eventually provided generic options (replacement, partial refund, or return). After a series of back and forth emails I decided to just return the item. When I requested a full refund with pickup due to the defective condition, their final response was dismissive and procedural rather than solution-oriented: “The Return PDF must be attached to the package or inside of the package to be eligible for refund, if a refund is applicable.” At no point did they acknowledge the inconvenience of receiving a damaged product or the burden of repackaging large, defective equipment. This process was unnecessarily prolonged and frustrating. As a repeat customer, I expected better service and accountability. Instead, I was left with defective equipment and no reasonable resolution.The whole experience was not how you treat a repeat customer or a new customer.”

Helpful Report

Posted 2 months ago

Hi! Thank you for your feedback, and we sincerely apologize for the experience you’ve had. This is not the level of service we aim to provide, especially for our valued repeat customers. Upon checking, we can confirm that your return has been processed and arranged for a full refund. We appreciate your patience throughout this process and your continued support. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Posted 2 months ago

“The assembly is complicated and there is no support instructional video for this model to assist. The call-in for support is terrible.”

Helpful Report

Posted 2 months ago

Hi! We’re sorry to hear about the difficulties you experienced with assembly and support. Upon reviewing your case, we see that a replacement has been issued to help resolve the issue. We understand the frustration with complicated assembly and the lack of an instructional video, and your feedback is valuable as we work to improve our resources and support experience. Thank you for your patience, and if you need any further assistance, please don’t hesitate to reach out.

Posted 2 months ago

“If I could give zero stars I would. To start off, my package arrived and the box containing my uprights was damaged, and there was a decent scratch on it. I went ahead and started opening boxes, because I was eager to put my power rack together and start using it. As I was opening everything, I noticed that I was missing the ENTIRE top section of my power rack. Not only that, I am missing the flat foot pieces of my rack as well. In other words, I can’t even put the rack together. Once I noticed this I immediately reached out to Titan hoping they would make this right. After numerous phone calls and emails (including verifying what I had actually received), I still have no idea what they’re going to do about it. I’ve been told multiple times I would get an updated order number emailed to me by the end of the day, and still no word. I’ve been hung up on, not called back, and I have received ZERO help towards resolving this issue. For weeks now, I’ve had boxes just sitting in my gym waiting on an answer. The shipping, the customer service, etc is a joke. I’m at the point now where I just want them to come get these boxes out out of my gym and give me a refund.”

Helpful Report

Posted 2 months ago

Hi! We sincerely apologize for the difficulties and frustration you’ve encountered with your order. This is not the standard of service we aim to provide our customers. Upon checking, our support team has assisted you and issued a partial refund along with replacement parts to resolve the missing items. We hope this helps make things right, and we truly appreciate your patience as we worked to address the issue. If you have any further concerns or need additional assistance, please don’t hesitate to reach out—we’re here to help.

Posted 2 months ago

“Received my items quickly, that’s the only positive. - 25 lb cast iron plates arrived with metal “spillage” all over the back side (did they send me scratch and dent? I paid for “new”. Was told “it’s normal and part of the casting process. Smh. - incline bench had defective hardware so was unable to fully assemble (m8 locking but wasn’t machined). I went to local hardware store and purchase a replacement to hold me over until sent a new one. New one was sent out but it was silver (not black like originally purchased) and support said “we ran out of black so this is all we have” smh. I mentioned I’d like to return the defective items and they said I’m liable for shipping and a 20% restocking fee. FOR THEIR ERRORS! Smh. Nope! Then they said if I decided to keep their junk I can receive a $9 refund for the defective cast iron plates. SMH. Lesson learned. I got what I paid for. Junk. Go with Rogue and spend a little more. Titan Fitness is the Payless shoe store of fitness equipment. Bow i know!”

Helpful Report

Posted 2 months ago

Hi! Thank you for sharing your detailed feedback. We’re sorry to hear about the issues you experienced with your order. Upon checking, we can confirm that our support team has assisted you, and both a replacement and a partial refund were offered to help resolve the concerns. If there’s anything further we can do, please don’t hesitate to reach out—we’re here to help.

Posted 2 months ago

“Poor packaging. I find funkos i order packed better. That being said: item arrived scuffed and dented due to a very thin box cheap tape for a 23 pnd bar. Nothing to brace it or secure it during shipping. Was gonna order weights but after how poorly titan packages it's products this is a lesson learned.”

Helpful Report

Posted 3 months ago

“Good luck getting a response from anyone if you encounter an issue with your order. Everyone’s likely too busy dummying up phony five star reviews for “excellent customer service.””

Helpful Report

Posted 3 months ago

Hi! We’re sorry to hear about your frustration and understand how challenging it can be when you encounter issues with an order. Upon checking, our product support team has already assisted you regarding your concern. We truly value your feedback and appreciate the opportunity to help resolve any issues. If there’s anything else you need, please feel free to reach out—we’re here to support you.

Posted 2 months ago

“Great peace of equipment love it✅💯💯”

Helpful Report

Posted 3 months ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 3 months ago

“Damaged scratches on equipment looks used”

Helpful Report

Posted 3 months ago

Hi! Thank you for your feedback. We’re sorry to hear about the scratches. Upon reviewing your case, we can see that our support team has already assisted you and provided a partial refund to help resolve the issue. We truly appreciate your patience while we worked to address your concern. If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team. Your satisfaction is very important to us.

Posted 3 months ago

“I’m very disappointed in the product I received. The parts were not packed in a thoughtful way, but simply just thrown into the box. When I opened the box, it was a complete scrambled mess and as a result several pieces were bent and chipped and the product is currently unusable. The metal is bent so badly I cannot even assemble the cable tower. I do not recommend buying from Titan. This is my first experience and I can honestly say it is worth paying more and buying from Rep or Rogue.”

Helpful Report

Posted 3 months ago

Hi! Thank you for your feedback, and we’re very sorry for the issues you experienced with your order. Upon checking, our product support team has already assisted you and issued a replacement to ensure you receive a fully functional cable tower. We appreciate your patience and hope the replacement meets your expectations.

Posted 3 months ago

“With a burgeoning love for kettlebell, I found that Titan fitness was the best company to go to for this. I was hoping to buy Titan products for life. But the service you have given me has left with me with the worst shopping experience I’ve had. I was sent the completely wrong product, some cheap price of rope. Then when I reached out to you, I was told you would let me know when my new one was sent out to me. After waiting more days then I was told to expect I reached out AGAIN to see where and when my new product was coming. Only to find out, that I a paying customer, was forgotten about and that you had no more of the product I was looking for. Happily though, I took my refund and will never EVER buy a Titan product. Thank you for the awful experience, my hard earned money will go elsewhere.”

Helpful Report

Posted 3 months ago

“My package came damaged with multiple holes in the box and missing one handle and one sleeve. Kinda hard to use without all of the parts. I have filed a claim and 2 weeks later I’m still waiting for a response regarding the remedy. Be aware if you order from Titan and your order is damaged or missing parts you will be waiting a long time for a resolution. In my opinion, from here on out I will not buying titan equipment. Dealing with a third party to remedy a problem with the order that is not my fault, and I paid for the ‘protection insurance’, is not acceptable. I will spend more money on reputable products that don’t source out their customer service. I have sent multiple emails and get AI generated customer services responses that have no clarity or details to them. Good luck, buyer be aware.”

Helpful Report

Posted 3 months ago

Hi! Thank you for sharing your feedback. We’re very sorry for the inconvenience and frustration this situation has caused. After reviewing your case, we can confirm that our team has assisted you and a replacement has been issued. We appreciate your patience while this was being resolved and are here to help if you need any further assistance.

Posted 3 months ago

“I ordered wrong item, I returned it and it's been over a month and still waiting for my refund. They keep emailing to rate my order. Very poor service. Will never order from here again”

Helpful Report

Posted 4 months ago

Hi! Thank you for bringing this to our attention. We’re sorry to hear about your frustration and understand how important timely refunds are. Upon reviewing your account, we can confirm that your return has been processed and the refund was issued on 2/11. Please note that it may take 7–10 business days for the funds to reflect in your account, depending on your financial institution. If you do not see the refund after that timeframe, please reach out to us directly and we’ll be happy to assist further. We appreciate your patience and the opportunity to clarify this.

Posted 3 months ago

“Terrible customer service. No one is available to answer calls and when they do respond by email they don’t even acknowledge the issues you are experiencing. Not worth the headaches. Stay away and from this place if you don’t want to be on your own tracking down your order over 2 weeks later.”

Helpful Report

Posted 4 months ago

Hi! Thank you for your feedback. We’re sorry to hear about your experience. Upon review, we can confirm that your order inquiry was responded to and the shipment status was provided. Our team has been assisting you and monitoring the order to ensure delivery. If there are any additional concerns or if you need further clarification, please don’t hesitate to reach out — we’re here to help.

Posted 3 months ago

“Been happy with Titan Fitness until my most recent purchase. This has not been a plesant exchange...”

Helpful Report

Posted 4 months ago

Hi! We’re sorry to hear this experience didn’t meet your expectations, especially after your past positive experiences with us. After reviewing your case, we can confirm that our support team has already been in touch and arranged a free return for you. We appreciate you bringing this to our attention and value the opportunity to make things right.

Posted 4 months ago

“Product arrived damaged and looks terrible. They only gave me 50% of my money back.”

Helpful Report

Posted 4 months ago

Hi! Thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition in which your product arrived and that the resolution did not meet your expectations. Please know that your feedback has been noted and is important to us, as it helps us continue improving our products and service. We appreciate you bringing this to our attention.

Posted 4 months ago

“I was sent 3 wrong items within the span of 2 orders. After elevating my concern to a supervisor on the second order I was still unable to receive the item I was ordered.”

Helpful Report

Posted 4 months ago

Hi! We’re very sorry for the repeated issues with your orders. Upon checking, our support team has issued a full refund and also provided a discount for future orders. We hope this helps resolve the situation, and we truly appreciate your patience and feedback.

Posted 4 months ago

“I ordered the Performance Series Adjustable Bench when it was discounted thinking it looked like a great deal compared to other benches. However once it arrived, the poor quality showed. As I started the process to assemble it, I noticed what looked like to be rust. Furthermore, several pieces appeared to be scratched. Moreover, during the assembly, I noticed some steps had already been completed. This was frustrating. I spent additional time looking for said parts when they were already attached. This made me believe my order was a possible return. Overall, it was a negative experience before even using the equipment.”

Helpful Report

Posted 4 months ago

Hi! We’re sorry to hear about the issues with your Performance Series Adjustable Bench. Upon checking, a replacement has already been issued. We appreciate your feedback and hope the new bench provides a much better experience.

Posted 4 months ago

“Received pull up bar and immediately noticed large holes or gaps in the welds. I can easily see contamination and rust inside the bar. I reported this to Titan, and Titan sent a replacement pull up bar with larger holes in welds. Unbelievable. I don’t know what to say? Should I post video reviews on YouTube? Should J post reviews and photos on Reddit? I know Titan provides a one (1) year warranty, and perhaps this is the build quality that Titan provides?”

Helpful Report

Posted 4 months ago

Hi! We’re very sorry for the frustration you’ve experienced. Upon checking, it looks like our product team has already assisted you, and a replacement was issued. We take quality concerns seriously and appreciate you bringing this to our attention, as it helps us continue improving our products and processes. If you have any additional issues or questions about the replacement, please don’t hesitate to reach out to our support team—we’re here to help.

Posted 4 months ago

Titan Fitness is rated 4.5 based on 30,920 reviews