Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Would not purchase this product again. It is not “safe”, back end lifts up off the floor, will not hold my weight. I weigh 225lbs, and it says it has a 250lbs weight capacity. Cannot even use it……”

Helpful Report

Posted 6 months ago

“After completing almost the entire assembly process, we realized that some of the parts arrived damaged. The most notable being that the seat was torn along with a few rust spots. When I contacted Titan for a replacement seat, then gave me the options of a 10% discount or disassembling and returning the bench for a replacement. This has been an extremely cumbersome process and it doesn’t seem like there is a lot of effort going into resolving the issue. While the bench itself seems stable, I would not want to purchase from this company again.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 4 months ago

“This review is based on the lack of quick customer service. The lat pulldown bar provided with the machine did not meet the specifications listed on the website. It's 48" inches wide rather than the listed 42". I wish I had enough space where that difference isn't impactful, but I don't. This was the easiest customer service request of all time. I provided a picture of the bar with measuring tape showing it's 48" lenghth, and asked for a replacement that meets the specs. I still haven't heard back. I will not put the machine toghether until this is resolved, and I'm almost at the point where I will simply return the product in its entirety and use legal means for a full refund.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 5 months ago

“Wasn’t delivered to my house. Luckily the Neighbor whose house it was delivered to which wasn’t close dropped it off for me. I reached out for customer support and got an email to take steps for a “stolen package” but it was stolen, it just wasn’t delivered.”

Helpful Report

Posted 6 months ago

“I ordered the wrong item for my son’s birthday and quickly reached out to customer service to update to the correct item. Customer service ignored my request and never reached out to address my inquiry. Going on 2 weeks but constantly get requests for feedback. Here you go…enjoy!”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turn-around time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 6 months ago

“Hello, My name is Matthew Schoonewolff. This is my first time purchasing from Titan. I had purchased a T-3 Rack 24" by 91". One of the uprights shipped to me was sticking out of one of the boxes and the paint on the end was scraped off because of it. I'm upset at the fact that I paid full price for this rack and one of the components comes to me already damaged and worn. The paint and metal was scraped clean off and the part of the upright sticking out suffered damage from being hit by other items during transit. As of the past week since recieving this I've been going back and forth with customer service trying to get a replacement. If they want the damaged upright sent back, I have no problem with that, but I refuse to have to pay for return shipping and label due to an issue that is the fault of TITAN.”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“Had i purchased this back hyperextension before my X3 rack and Titan bench, I would never have purchased them. The back hyperextension arrived poorly packaged, parts were beat to hell. Powdercoat was so thin the rusty metal was bleeding through. The pad vinyl is permanently indented. It is sold as 11ga steel but most of the parts are 16ga at best. I am seriously disappointed in the quality and most likely will not purchase another Titan product. I had to spend about 5 hours sanding out gouges and rust then repainting.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Extremely Disappointed – Will Never Buy from Titan Fitness Again! I ordered a pull-up and dip rack from Titan Fitness back in December 2023, and while shipping was fast, everything went downhill from there. As a private gym owner, I had high hopes for this equipment, but I’ve been let down at every turn. Right after receiving the equipment, we assembled it and noticed the cable was torn. I emailed Titan Fitness immediately, and they did send a replacement. However, as soon as we installed the new cable, it tore again. We quickly realized that the rolling wheel was the root cause, as it was damaging the cable. We contacted Titan Fitness again, explained the issue, and requested a replacement. They initially promised to send a technician to inspect the equipment, but no one ever showed up. When it became clear no technician was coming, I asked for a replacement, and they told me my request was under review. It’s now been almost a year, and Titan Fitness has completely stopped responding. At this point, I’m stuck with unusable equipment and a complete lack of customer support. I used to regularly purchase equipment from Titan Fitness for my gym, but after this experience, I’ll be taking my business elsewhere. Very disappointing – I would not recommend Titan Fitness to anyone.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“Cambered bar came twisted and without avail we’ve not had much success in getting replacement bar! Just emails for photos we’ve already sent 12 photos and still no help.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“Titan Fitness unfortunately did not address my compliant of recieving an Used/Open Box item when I paid for a New item. I provide pictures of how I received the item showing the security straps were cut and retaped. The picture inside of the box showed items thrown in the box in no particular order and upon lifting the box the parts were rattling around banging into each other scuffing up the frame of the item purchased.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“BEWARE OF TITAN FITNESS! I ordered from them before and was considering ordering a leg ext attachment for my rack. I wasnt sure it would fit but I had it in my cart. My shipping information and payment information was saved in my account. A day later I get an email saying my order had shipped! I HAD NOT ORDERED ANYTHING!! I contacted them IMMEDIATELY and they said they would cancel. Nope. It came a few days later. Several calls and open support tickets and they tell me to mail this super heavy box back at MY COSTand they will decide if they are going to refund me the $400 they billed my card. CROOKS!”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer specialists, who had already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Titan sent the wrong sized crossmembers to the rack. It has been an absolute horrible experience dealing with their customer service. It’s been well over a week. They admit to making a mistake but still waiting on a response of what they can do to fix the issue. I should have waited for Fringe Sports Osprey.”

Helpful Report

Posted 7 months ago

“BEWARE OF TITAN FITNESS! I ordered from them before and was considering ordering a leg ext attachment for my rack. I wasnt sure it would fit but I had it in my cart. They use SHOP PAY so my shipping information and payment information was saved in my account. A day later I get an email saying my order had shipped! I HAD NOT ORDERED ANYTHING!! I contacted them IMMEDIATELY and they said they would cancel. Nope. It came a few days later. Several calls and open support tickets and they tell me to mail this super heavy box back at MY COST and they will decide if they are going to refund me the $400 they billed my card. CROOKS!”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“The hyperextension i ordered came dented, paint chip and covered in Rust. Titan fitness is blaming it on shipping and taking no responsibility on their end. How an item develops rust from shipping and not improper storage in their warehouse is beyond me. But hey if you can pass the blame then why not. A decision that benefits the business at the customers expense. Titans send me a damaged product from the warehouse and I now have to fight it out with a shipping company. Thanks Titan fitness for the wonderful customer service.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“I received a rusted bar. Since I did not purchase the shipping insurance, they wouldn’t replace. It was not damaged due to shipping. Titan gave me a rusted used bar”

Helpful Report

Posted 7 months ago

“Doesn't slide well on pavement.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“I didn't realize that Titan charges a 20% restocking fee for returns. When the cost of shipping back the heavy bumper plates is considered, the net refund would be about half of what I paid. In this age of the majority buying items sight-unseen on the Internet, their exorbitant restock fee is both deeply disappointing and puzzling. Are they actively trying to steer customers towards workout equipment sites that have real return policies? In the future, I won't order any items from them that have a significant likelihood of having problems.”

Helpful Report

Posted 7 months ago

“Customer Service needs serious refinement at Titan Fitness. I ordered the X-3 Rack, X-3 Lever Arms and additional weight plate holders for the rack. What I received was just 4 uprights for the rack and not a signal other component. I reached out to customer service who told me to file a claim with the shipper when they never shipped out the additional parts. I came to the conclusion that they shipped out T-3 lever arms and sent me that instead of the X-3 parts. So now the had bunch of parts in my basement that were all useless. After a whole lot of back and fourth with customer service I was finally told that they’re shipping out the parts that they forgot to ship out and they I need to repackage the other lever arms print out a label (don’t have a printer) and lug that 100 pound box back to fedex for them to return. They offered a 10% code (that can’t be used when anything is on sale) for all this hassle. All this for oops here’s 10%. Unacceptable answer to serious issues in this whole order. Also still waiting on my additional parts to be delivered. What a mess”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“To be honest, not happy with the hyper extension. I am 5' 9" and the base plate is oddly angled making the whole bench unusable to anyone shorter than myself. The support plate is also very insecure given it only has about a 2 inch heel plate. The slightest slip and I wouldnt be surprised if a client went flying off the front of the bench. Over all poor design and poor functionality. Now I have to figure out if I can return it for a refund or if I need to sell it to an ususpecting buyer.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://titan.fitness/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews