Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.43

4.4 Rating 24,403 Reviews

85 %

of reviewers recommend Titan Fitness

4.4

Based on 24,403 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 4 star review on 14th May 2024

1240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

inglese

“Cheap products with a ridiculous return policy. Restocking fee + return shipping is on the buyer? Don't waste your time.”

Helpful Report

Posted 3 months ago

“***DO NOT BUY PRODUCTS FROM TITAN*** Received the product - Back Hyperextension V2. Set everything up to see that the frame is cracked from the top of the pad insert to the base that rests on the connecting floor piece. This specific piece supports all body weight. Made a claim to have the product returned and refund my money back. It had been within a week of receiving the product. I was told that because I did not purchase shipping insurance they would not refund me my money because the box looked damaged. They would however take the product back and issue a one time replacement product. This product is defective, what if it happens again. I have all original packaging and the product has not been used and can’t be used as it’s a safety issue. This product is supposed to support the weight of 650lbs as advertised; however, according to their analysis it’s the shippings fault that the steel frame split. Beware of the return policy as well, customers are responsible for paying full shipping cost for returning the item along with a 20% restocking fee that will be deducted from the customers refund. I have never had quality issues like this with any other workout equipment I have purchased. The difference is those products were purchased from reputable high end manufacturers who actually make proper workout machines. Don’t waste your time, look elsewhere.”

Helpful Report

Posted 3 months ago

“I measured my rig and per your measurements it should have fit but did not. I requested a refund and after sending me your refund policy i am basically out with me paying shipping half of what i paid for it... not good service in my opinion and not even worth returning..i could use pieces of it but not able to attach to the rack. ill figure something out but won't make a purchase from you again based on my expierience.”

Helpful Report

Posted 3 months ago

“Customer service sucks!”

Helpful Report

Posted 3 months ago

“I have 7 pieces from Titan fitness, until my most recent order I would’ve given 5 stars. In my last order we did not receive any of the hardware to assemble the equipment. We’ve been waiting over three weeks, it still hasn’t shown up. Customer service hours are not conducive to working professionals, it’s difficult to reach them. Insanely disappointing to have the equipment here and not be able to finish assembling it.”

Helpful Report

Posted 3 months ago

“Came missing parts I contacted company about it still haven’t received a delivery time for missing parts also called company left messages still have not been contacted back”

Helpful Report

Posted 3 months ago

“Horrible customer service”

Helpful Report

Posted 3 months ago

“Well built and lightweight for how sturdy it is. I’m a female personal trainer standing 5’6” with longer legs and a shorter torso. I’m only barely short enough to be able to use this machine to target my glutes and back - I can’t set the machine low enough to target my hamstrings. Most of my clients are females shorter than 5’5” and because this hyper doesn’t have calf pads, adding blocks or weight plates to the foot stand is not an option. Returning this and paying the restocking fee would cost more than half of what I paid for it. Calf pads would have prevented this issue. Not to bash men but surely the beta version of this machine was only tested on men over 5’9”. I will have to try my luck selling on Craigslist or Marketplace.”

Helpful Report

Posted 3 months ago

“***DO NOT BUY PRODUCTS FROM TITAN*** Received the product - Back Hyperextension V2. Set everything up to see that the frame is cracked from the top of the pad insert to the base that rests on the connecting floor piece. Made a claim to have the product returned and refund it had been within a week of receiving the product. I was told that because I did not purchase shipping insurance they would not refund me my money because the box looked damaged. They would however take the product back and issue a new one. I have all original packaging and the product has not been used and can’t be used as it’s a safey issue that the frame cannot support the recommended weight of 650lbs as advertised. Beware of the return policy as well, customers are responsible for paying full shipping cost for returning the item along with a 20% restocking fee that will be deducted from the customers refund. I have never had a problem with quality issues like this with any other workout equipment I have purchased. The difference is those products were purchased from reputable high end manufacturers who actually make proper workout machines. Shop elsewhere!!”

Helpful Report

Posted 3 months ago

“Incorrect items were sent to me”

Helpful Report

Posted 3 months ago

“Absolute worst customer service and quality control in the game! We own (by Titan): Leg Press/Hack Squat Squat Rack plus extended cage w accessories Lat Pull/Row Back Extenstion Every single piece came or became damaged in less than 1 years time w zero zero zero customer service to back their products! The latest thing that broke was the spring pin to leg press footplate - an obvious safety hazard and quality control issue. We’ve had no success with customer service x 5 days.”

Helpful Report

Posted 3 months ago

“I bought the tricep rope pulldown machine attachment and used it with the plate loaded lat tower. I was doing face pulls and the pulldown attachment broke after 2 reps and I hit myself in the cheek with it and woke up everybody in my house when all the weight slammed down because it shock fed thru the ring that attaches it to the carabiner.”

Helpful Report

Posted 3 months ago

“I’ve ordered many items from Titans and this is the first time the item came in poorly wrapped and protected. There was a lot of damage caused to the equipment and I don’t know if it was damaged before leaving the warehouse or in route.”

Helpful Report

Posted 3 months ago

“Never delivered. Their courier’s driver—from freight, some former UPS company— wanted to leave in a snow bank and not on driveway. Drove off in a huff and returned it immediately, claiming we refused delivery. We have had no response from Titan for almost a week.”

Helpful Report

Posted 3 months ago

“Austin with Product Support was rude and rushed me.”

Helpful Report

Posted 3 months ago

“Received bumper plates with lots oil wasn’t satisfied.”

Helpful Report

Posted 3 months ago

“Tokyo way to long gofr the order to be filled and shipped. The bench looks nice, but construction is not well designed. Raising the back rest and sest rest has issues and the pads are to close together not allowing one to go up without the other pressing hard into each other and preventing full range of motion. Do better by designing better. Overpriced for what thr product turned out to be”

Helpful Report

Posted 3 months ago

“The squat rack arrived and that was great. Unfortunately I was unknowingly charged for your shipping protection so I am not too happy about that. I ordered the bench at the same time, that was supposed to be available 12/31, that changed to March so I cancelled the order. Now I am wondering IF I am going to be refunded... please let me know when I can expect to see my money.”

Helpful Report

Posted 3 months ago

“Bad customer service”

Helpful Report

Posted 3 months ago

“Have not received the product yet. The first delivery came in a taped up box, and had the following contents: (1) scratched bracket; (1) bar with the end cap ground off; and (1) 1¼ x 3' threaded solid steel rod. No hardware or paperwork. Have no idea how that happened. The "damage" claim was an easy process and hopefully will receive my order soon.”

Helpful Report

Posted 3 months ago

Titan Fitness is rated 4.4 based on 24,403 reviews