Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Ordered a chest supported T Bar Machine. Came damaged and missing the essential hinge to allow the machine to work properly. I have been waiting over a month on them to follow up with my order, have called repeatedly and told that "no one can process the claim except for the representative that my order was assigned to". This representative has not returned my emails and I cannot contact them. Absolutely the worst customer service experience ever. Save yourself the trouble and use a different company.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“June 25th 2024 Good afternoon , I’m burnt out from all the complaints. I was suppose to receive this item via delivery for the second time (originally order June 10th) today it was out for the delivery. The driver comes to my place just to tell me she didn’t load the truck because the box is damaged with the item showing and didn’t know if I wanted the item/package. I never heard anyone deny loading an item on the truck for that reason. At this point I was fed up and went to fedex warehouse myself to pick up item and bring it to my business. Nonetheless the box was destroyed when I went to pick it up. When I finally got it to the gym it open up one of the red latches were damaged. How are all of these issues resolved? I’ve had issues with all items placed since May 29th. I’ve never went through an experience like this with a company before image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpegimage5.jpeg June 24th 2024 I was told to take pictures as I open the boxes since one seemed to be damaged after having huge holes. The leg extension machine was fine but my utility bench was all scratched up. Is there black paint or something you all can send. The Titan plate was a bit scratched up too , hard to see in picture because of flash. I can’t believe a brand new item was sent like this. image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpeg Tracking: , Monday’s delivery 276018487759 This honestly is my last time ordering from Titan fitness. It’s taken almost a month to receive my products. FedEx rep today told me they didn’t know my place of business was open and continuously marked my packages as “customer moved” without actually attempting to come to my business which caused items to be shipped back to you multiple times just to have to be reshipped. After all of the frustration and struggles to finally get them to deliver to my business they deliver to MY HOUSE!!!! Now I have to haul this equipment in a vehicle to my gym/business. Then to make matters worse I have to hope the item isn’t damaged because there’s a huge hole in the box just like my other deliver from you all! I have another shipment delivering Monday and hope it doesn’t deliver to my house. I never placed my home address as a delivery option so for this to be delivered here makes absolutely no sense. This experience has been exhausting and has left a bad taste in my mouth with Titan fitness and FedEx. You’re better off with UPS. image0.jpegimage1.jpegimage2.jpeg image3.pngimage4.pngimage5.png On Jun 13, 2024, at 4:31 PM, Courtney Harris wrote: HARRIS HEALTH & FITNESS 9850 Nesbit Ferry Ste 17, Alpharetta, Ga 30022 I still haven’t received my utility bench either. I’ve been waiting for what’s going on 3 weeks. Can you all overnight the items for the inconvenience? On Jun 13, 2024, at 3:53 PM, Titan Fitness Team wrote: Your request (2031357) has been updated. To add additional comments, reply to this email. Jane Borromeo (Titan Fitness ) Jun 13, 2024, 2:53 PM CDT”

Helpful Report

Posted 11 months ago

Hi. We apologize for the inconvenience you've experienced with this order. Unfortunately, we have limited control over these issues, even though our carriers strive to keep information as current as possible. Your feedback is valuable and will be used to improve our shipping process to ensure our partner couriers deliver products on time. I reviewed your account and see that you’ve already spoken with one of our customer support specialists who addressed your concerns. If you need any further assistance, please feel free to reach out to us at info@titanbrands.com.

Posted 10 months ago

“Low quality. Bar barely fits in any of my power racks. Going back to Rogue for future needs.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The address we had it shipped to had suite 2 in it but when item was shipped you didn’t add the suite #. Caused fed ex to delay the delivery and damage our product. After we reported the issue we ordered 4 more items saved you did it again. I won’t order from titan again.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Instead of the item I ordered, I received a heavy box full of, essentially, scrap metal. My money was refunded, after several frustrating attempts to contact customer service, but now I have a box of scrap metal to figure out how to dispose of properly. Additionally, since my item was scratch and dent, I was not able to simply get another one shipped to me. I opted not to try to buy the product again from Titan, since I didn't want to chance a repeat of this experience.”

Helpful Report

Posted 11 months ago

Hi. We apologize for the inconvenience you experienced. While we're glad your refund was processed, we regret that you received the wrong item and had difficulties with customer service. Unfortunately, due to the scratch and dent nature of your purchase, a replacement wasn't possible. We understand your decision and appreciate your feedback, which helps us improve our service. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Product arrived with defect. Contacted customer service over a week ago, still waiting for a resolution.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Order came missing bolts and a piece was rusted.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing and a piece is rusted. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Ordered a t 3 dip bar with was supposed to fit my yoke. Now I'm stuck with it since it will cost more to ship it back. J cups and spotter arms work. I Ordered what you said would fit. FYI I've spent thousands on your equipment”

Helpful Report

Posted 11 months ago

“I wrote you an email re experience Poor website for payment ( hit my cc 4 times ) Called Titan by phone customer service people were confused Have them place an order by phone Got the address wrong so called back to deliver to correct one - son ended up getting 2 And we would like to send one back How hard is this ???”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if you received both the original and replacement order. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. Feel free to contact us at info@titanbrands.com if you need any more help.

Posted 10 months ago

“The item I ordered arrived with both shipping damage and manufacturing issues. When I tried to resolve the issue, I got a runaround. I attempted to resolve the issue again another day, and was placed on hold for three hours, until the busness day concluded along with my phone call. The first and last time I will purchase anything from Titan Fitness and I recommend to anyone considering making a purchase from them to find another manufacturer that will actually stand behind their products.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“With regards to Titan Fitness' Customer Service practices & proceedures ... Farming out your customer service to an overseas company will certainly drive your customers back to Rogue Fitness, REP Fitness, Fringe Sport, Prime, ect ... & every other fitness company that has customer reps in & from the USA, to speak with it's customers & address their concerns ... When a customer service situation does come up, saving a little money on a product with Titan does not make up for lousy treatment of your customers from an overseas operation ................................... Nor do we / most want to wait on a "Call Back" to speak to someone .....”

Helpful Report

Posted 11 months ago

Hi. We apologize for any inconvenience you have experienced. Your feedback is important to us, and we are continually working to improve our customer service. Upon checking, one of our escalation support team members has already reached out to you to address your concerns. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Very disappointed, i paid alot of money for the 60lb version and it ripped less than a week of use, wish i coukd upload a photo. Thid was my first time dealing with titan fitness, probably will be my last depending on customer support.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Just got my rope about two weeks ago. I used it just a few times. It started to fray, no where near where there could be any possibility stress.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Box was destroyed and was wet.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Product shipping was excellent. The Zercher harness did not meet my expectations. When I attempted to use the harness. When I put more weight on it, the harness was pulled forward on my shoulders and felt like it was going to fall off of my shoulders, forward and off of the sides. The harness would also dig into my pelvis, and had no cushion or anything which made it very uncomfortable and unable to use. Ended up having to finish using my arms to hold the bar, with the harness on the floor. Very disappointing!! Titan fitness was excellent, the harness was horrible.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Machine hasn’t even been delivered yet, delayed for at least a week”

Helpful Report

Posted 11 months ago

Hello. Please accept our sincere apologies if your package was damaged in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“I was so excited to get my trap bar but when I went to put it together the nuts, bolts, and washers were missing many pieces. I called to request new hardware be sent and waited several days. What arrived was not what I needed or requested and now I am still waiting to put my bar together. I’m quite upset.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Item was never delivered and when trying to get a replacement I was told that there was an error in ordering so I was just refunded.”

Helpful Report

Posted 11 months ago

Hi. We apologize for the inconvenience. Unfortunately, the item you ordered is from our scratch and dent selection and is currently out of stock, so a replacement is not possible. Upon checking, I see that a refund has already been issued. We appreciate your patience and understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“When the platform arrived, one of the rubber feet was off. I had to glue it back on.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“I ordered two platforms from Titan both times they sent me the wrong size platform. This company is absolute trash and has zero quality assurance and their shipping team needs to be fired.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for the price difference. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews