Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Replace the order on April 3. We have had issues with the row machine. We cannot get it to be put together correctly. Pieces are missing and holes are not lining up. We have submitted several service request to The product specialist team. Still have not got a resolution. We have not heard back from them in over a week. We sent him pictures and descriptions of the issues. Would really appreciate a whole new unit being sent out and we can return the one we have, if you can include a return shipping label. Would love to start using this but customer service is pretty awful at this point. Very disappointed my phone number is 219-508-4198 if someone wants to get out contact with me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bought wrong item”

Helpful Report

Posted 1 year ago

Hello, I'm sorry to hear that you ordered the wrong item. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product never delivered. Customer support and the refund were both slow, and communication and resolution were unsatisfactory.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it is not to receive your product as expected, and we're truly sorry for the delay and the lack of satisfactory communication. Please know that this is not the level of service we aim to provide, and we take your feedback seriously. Regarding your refund, we've checked and it should have been reflected in your account. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Customer service makes returns very difficult. I won't purchase from this company again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“STAY FAR AWAY! DO NOT ORDER! READ RETURN POLICY FIRST! They don't stand by their own products. Illegitimate return policy. Products being sold that have clear limitations that aren't listed in the description, which would save consumers time and money. Products made in China. Titan Fitness shipped me a 30 lb product that I couldn't use, however on their shipping label it states it is 7 lbs. To return, I would have to pay a 20 percent restocking fee, and pay to ship 30 lbs. Any returns would incur a loss on the consumer's part by Titan Fitness falsifying their shipping weight. Also, they included taxes in the restocking fee, which should be fully refundable. Overall, deceptive product descriptions, inferior manufacturing, and fraudulent shipping practices and return policy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I will never order anything from Titan Fitness again. I wanted to return the item within 2 days of its arrival. It didn’t meet what I wanted it for. Having paid $96 total, I was told there would be a restocking fee of $20. After having to photograph the item so it showed unused (after 2 days) I was given “permission” to return it. At the pack n ship, I was told it would be $60 to return it. Needless to say, working with your company is a disaster. In the future, I will spend the little extra to purchase from Rogue. It’s a shame that your customer service does not match the quality of the product. I do business with companies that are concerned about their customers, not just about making a dollar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I tried to order something as a gift for someone else. Once I was able to measure their equipment, I realized it would not fit. I tried to cancel the order about an hour of placing the order, you shipped anyway and now I have to do a 20% restocking fee. That is just a blatant scam and I will never buy or recommend this place to anyone that I ever meet. I hope you enjoy my $20… I will tell everybody in the gym about this and post it all over social media to make sure you lose 20 times that.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our management support specialists, who explained the return policy. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Poor customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our customer support specialists, who offered you the rerouting option which you have declined. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Hhhhhhhhhhhhh”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The adjustable chrome weights are not sold separately. Had I know this, I never would've purchased this product. Very disappointed in Titan Fitness, and would recommend you purchase your equipment elsewhere”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The machine is missing parts and I have notified customer services and was told I would receive a call back. And no one has called me back or anything . So I paid two grand for an incomplete machine that I can't use and no one is even attempting to help. Not good work on titans part.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email sent on 05/03/2024 for us to proceed with a replacement part if needed. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“All the parts didn’t ship. And I can’t seem to get a hold of anybody to reconcile it”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Received damaged parts with my order and am now waiting at least 10 days for them to send the replacements.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Only received half my order! Called in and customer service was supposed to call or email me back when they found out where it was. Cannot put my home gym together until my other floor mat is received from your company and I have $15k in gym equipment just sitting aside waiting”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will certainly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“you all make everything so ridiculously difficult. all i want is the instruction manual and its like sending a man to the moon trying to track it down. every single thing I've purchased from you has been delivered with missing parts, completely messed up, and its been a terrible experience. One star is one star too many”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. Upon checking, one of our product specialists provided you with a copy of the manual via email. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“They do not send all the hardware you need to put the bench together. I’ve sent pictures and 2 diff emails. I’m still waiting. It’s not worth the hassle. Keep looking.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The item was bent”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Quality was disappointing. Great website but you have to be able to back it up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item was a poorly packaged design whereby the frame was received bent and missing a screw.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My weight trolley binds up bad, even after lubing the rails generously. 180lbs feels like lat pulling 300. The seat is low for a 6 ft person and the thigh pad is way too small, it should be at least 6in or so wider. If you want to use the row cable, ensure you bolt the the machine to the concrete floor first because the back does want to lift up. Some recommendations to add for a v3 model, use linear bearings vice bushings in the weight trolley. Put the rails in the middle of the machine, front to back and run the square tubing down the back, that way everything is braced and squared in. Right now you have rails as a back support and are flexing under any decent load.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews