Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“you all make everything so ridiculously difficult. all i want is the instruction manual and its like sending a man to the moon trying to track it down. every single thing I've purchased from you has been delivered with missing parts, completely messed up, and its been a terrible experience. One star is one star too many”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. Upon checking, one of our product specialists provided you with a copy of the manual via email. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“They do not send all the hardware you need to put the bench together. I’ve sent pictures and 2 diff emails. I’m still waiting. It’s not worth the hassle. Keep looking.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The item was bent”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Quality was disappointing. Great website but you have to be able to back it up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item was a poorly packaged design whereby the frame was received bent and missing a screw.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My weight trolley binds up bad, even after lubing the rails generously. 180lbs feels like lat pulling 300. The seat is low for a 6 ft person and the thigh pad is way too small, it should be at least 6in or so wider. If you want to use the row cable, ensure you bolt the the machine to the concrete floor first because the back does want to lift up. Some recommendations to add for a v3 model, use linear bearings vice bushings in the weight trolley. Put the rails in the middle of the machine, front to back and run the square tubing down the back, that way everything is braced and squared in. Right now you have rails as a back support and are flexing under any decent load.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The spotter arms didn't fit the rig I use. So you are now charging me a 20% restocking fee plus shipping.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The problem here is I called back and sent an email the same day I placed the order wanting to EXCHANGE NOT CANCEL an item because the wrong item was placed in the order. The order did not leave the warehouse until 2 days after that request was made by me in email and over the phone with representative Hazel. Now I have to pay shipping out of my own pocket to return a item I never wanted which has been a horrible experience on my behalf and I will no longer be doing any business with this company because of this experience. I wanted to try and support a local TN company but when the customer service is as bad as it has been it is impossible for me to support. I will be letting others know about my experience with this company and how management has not called me back after I requested to do so and when I receive an email from management they do not even know what actually happen because they won’t take time to speak with the customer. It is a shame.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our management support specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Ordered 2 items, one was defective and I tried by text and email to resolve issue with barely a response to let me know theyd get back to me. They still haven't. Would not recommend company.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Broken …..”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I bought a leg curl machine and the hardware was opened and missing all the parts. Whe. I called for help to get the bolts and and nuts to put it together. they told me to source my own parts horrible experiance.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your product is garbage, I couldn’t get the first bolt in the base, it stripped and broke in the hole, now I cannot even finish the assembly unless I drill the bolt out. The holes do not line up thereby causing too much torque on the bolt and it snapped. Total garbage product. Will make sure everyone I know does not purchase your horrible product. I am going to be seeking a 100% refund.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered battle ropes from Amazon, but didn’t know it included the mount. Contacted Titan to return & not only do they charge a 20% restocking fee but also don’t cover return shipping. I’ll never again order through Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordered plate storage that is drilled into a wall. The order came quick but the part was defective. I put in a ticket to either go through warranty or return the item. It’s been 4 days with no response, instead I’ve received 5 marketing emails asking me to buy more products.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“……………. . Z”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that one of our management team reached out to you asking for a photo or a video showing the issue but we have not received a response from you. Kindly reply to the email sent on 03/25/2024 to further assist you. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product, once assembled does not feel solid, muves up to a half inch in each direction, and support was not helpful (I have already tried tightening the bolts)”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I wish I could return. Not the quality I thought it would be”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your website sucks. I tried ordering the multi grip cambered bar, it’s currently discounted 15%, I got a code this morning with a 20% off code, so I tried using it and error. I called, one of your guys told me that Titan doesn’t send discount codes.. what?! Yes the code is from you. Then he conceded that I got the code from you and said it couldn’t be applied because the item is already discounted. I asked if he could remove the 15% off discount so I could apply my 20% off code. He says no, ‘you’ll just have to wait until it’s no longer on discount’. Lmao, what a joke. I was already on the fence about you guys after watching all the home gym review videos on YouTube. What a lame company.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“Your return policy isn’t good. I bought a dip bar that doesn’t fit the yoke I bought it for, and am getting a hard time returning it. Being demanded I take a picture of the issue in order to return and not get charged 20% restocking fee or charged shipping. That’s ridiculous, it doesn’t fit and it’s huge and a hassle to unpack again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“It never arrived”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was damaged in transit and was returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists who processed the replacement for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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