Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I have been a fan of painting for a while now, but ever since my recent $1000 order. That was missing bolts that made some of my equipment inoperable and then two of my pieces with scratches and dents all over it ruining the aesthetic of my home. But this wasn’t my issue, getting responses from their customer service, you are lucky to hear back within 72 hours. Very unhelpful.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has missing bolts and if it has scratches and dents all over it. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“to stiff and wrong size.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Came missing pieces, had to get a refund.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the refund was issued on 03/15/2024. The refund should reflect on your account in 7-10 business days. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your ruck plates are very poor quality products. I could have done better foundry work myself with no experience in my backyard. In fact, If I had known how bad they would be, i would never have ordered them. Not worth it at half the price. Where are they made…China?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I am a fan of titan fitness, I have T3 rack, pulley system and a few other products, the landmine attachment is a poor design and I would like to return it. And what makes it worst is the hoops you ua e to jum through to get to your manual.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Equipment itself is solid. Packaging however was very poor and every piece of the dumbell rack was received with cosmetic damage. Damage was due to lack of adequate packaging material. I will not recommend to anyone or make any future purchases from Titan Fitness.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I don’t think you did anything wrong. The shipper sucked. The package looked like ups or whomever threw it out the window at 60 miles an hour and then backed up and ran it over several times. The bench was all scratched up and dented, the pad is all scuffed. It’s a cheap bench so I am not dying upset…but it does suck. Again, I blame the shipper.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The kettlebell I received was definitely used, returned and resold. Cosmetic damage on multiple spots. Functional, sure, but when something was intended as a gift, and it comes pre-damaged… not for nearly $200 it shouldn’t. Reached out to the Titan team, was told that they would send me a discount code for a future purchase, and that they were sorry. That was a week ago. Still haven’t seen that follow up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and provided you with the discount coupon. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered plate holders to go on the side of my weight cage. These are unique to titan and do not fit other cages. Had to send them back. The is requires permission, a picture and costs chipping plus 20% of cost. Was going to replace with portable storage rack instead but given their rather expensive return policy, went and found a cheaper one elsewhere.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received a damaged package with damaged contents. The customer service was excellent and replaced it right away. However, the replacement was received damaged as well.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Sent wrong weight item, been a week, didn't resolve issue”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“They forgot to send the hex key that's needed to open the kettle bell. Than proceeded to send me an email 3 days later and didn't even offer to send it. Lol horrible customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Order was incomplete when i opened box”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You never deliverd to my house, seems this was delivered elsewhere. I have asked for prove of delivery but has not been provided.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“my 10% off coupon wasn’t applied even though it showed up applied. I reached out and the person helping was useless and passed me off to management about a week ago and haven’t heard anything. will not be ordering from here again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the coupon did not apply upon placing the order. I checked your order and the previous agent who assisted you issued a 10% refund in exchange for the coupon. The refund was issued on 03/06/2024 and should be reflected on your account in 7-10 business days. We hope for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“20% restocking fee and having to pay return shipping. Absolutely garbage. No worries though, I'll just go somewhere else next time.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I have the new parts that were sent to my home, to replace the faulty parts that I initially recieved. I asked multiple times for a video or "expert to walk me through assembly, feeling like I may have done some thing wrong on the first attempt to assemble the leg ext/curl machine. The respnse I recieved from the "expert was to look somewhere on YouTube for more help. I am supposed to send unused parts back in the box they sent me. Well that box is torn up from the travel to me. Basically I'm back to square 1, with no help at all from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bench is a little high for my liking, slightly tippy, slides around a lot. So not great to start. Add to the fact that the footrest or whatever it is will not stay put. Not sure what it’s there for but it’s in the way, moves around. It’s either in the way or tucked down but it won’t stay put. Titan customer service is completely, and I mean COMPLETELY useless. If I hadn’t thrown the box out I’d be sending this back. As it is I’ll sell it and move on to a bench made by someone who has some semblance of customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered you a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bar has come damaged and rusted, customer service has been very slow to respond. Won’t be doing anymore purchases with Titan”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Horrible! The product was very low quality. I reached out to CS and the told me if I wanted a refund I’d have to send the 14lbs item back as well as you were going to charge me 20%. At that point it was going to cost mote to return it. I’ll never order again and will let a”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. Kindly reply to the email sent asking for a photo showing the damages to assist you further. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews