Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“I ordered a "scratch and dent" HEX bar that ended up being a "crash and dent" HEX bar. It seriously looks like someone ran the box over with a forklift, so you threw it in another box and sent it to me. Had I known you were going to send me this I would have spent $30 extra bucks to get the same thing at my local York Barbell outlet. You should have disclosed that the box was mangled in the description to save me the headache. This is the last time I order anything from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bike was great for first few days then started a loud creaking noise. I contacted Titan and a warranty claim was filed on my behalf. the claim was closed due to the conclusion that the sounds seems to be coming from the chain slapping against the housing, and the senior specialist says that he determined that he does not expect this to cause failure and that I still should be able to use the bike as intended. Now I’m stuck with a bike that’s almost unbearable to use due to this annoying creaking noise over $600 later. I’m very disappointed in how Titan decided to handle this matter, even more as the sound actually seems to be coming from the left pedal rather than the chain.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Three out of four pieces of equipment were rusty”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The first box arrived damaged and I had to submit a claim to get a replacement, the replacement showed up with the SAME bent metal piece but the box was damaged. My husband had to spend 30 minutes hammering the piece to fit. There are no instructions in either box. The ones online are frustrating. Titan needs to do better”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if there is no instruction upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com//core/media/media.nl?id=23217217&c=3642276&h=dhhOb2HRopILFIZsQveM65jAUpzCaM07ZPQvwVgQ6S_AyYom&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Horrible quality.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“These are absolutely terrible quality. The number and letters rebbes off upon touch immediately after I opened the box. There was also damage and some of the plates appeared to be used. Despite all of this Titan refused to allow me to return the product for a full refund. Instead they told me I would have to pay return shipping and pay a 20% restocking fee. Avoid Titan at all costs.”

Helpful Report

Posted 1 year ago

“Never bought a product with zero directions. Video would have been so simple. On line not clear. I’m not happy box was packed and delivered metal hanging out.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://3642276.app.netsuite.com/core/media/media.nl?id=25676900&c=3642276&h=Yn-zoly84XO2WlWhQsZTlcyY6knTUv6X1wtWvgva9p5lcoGK&_xt=.pdf. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item came scratched terribly with paint chipping from every bar, and this was not a scratch and dent item. I contacted customer support, who did reply quickly but they offered 10% off to resolve the issue. In the meantime all the scratch and dent items were on sale from 20-30% off. Customer service did not care that what they offered was substantially lower, so I will be returning the item and buying elsewhere from now on.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Titan sent no hardware with my order. Now I’m getting the run around with customer support.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Customer service at this company is non-existent. This is by far the worst transaction I have ever had. It took multiple emails, and phone calls to finally receive a call from a manager 5 days later. Titan fitness are horrible to deal with. They will not get any future business of mine, and I will be sure to discourage friends, family and clients from purchasing from this company.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if one of the items you requested for cancellation was delivered. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our support specialists, who had already submitted your free return request. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“horrible expensive return process”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date which we waived as a one-time courtesy.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“Very Poor experience. The weights rack came in a broken box. The 500 pound weight crate was left out on the road with no call or message of its arrival or delivery .”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While TFORCE is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If TFORCE fails to do this, I highly suggest you contact TFORCE's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“What exactly is wrong I don't know. My current Tower Power Rack Attachment does not have the middle Power Rack”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“part thrown in dumpster, not worth shipping back with expensive restocking fee”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item arrived damaged. Trying to get it sorted out with Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund to cover the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bought a the Titan Fitness Back Hyper-extension V2 for me and my wife's home gym. Put it together and realized that she is too short for the machine. (Should have read other bad reviews, as although it claims to be one size fits all that is simply not the case) Contacted Titan to see if I could exchange for something similar, and they said they do not do exchanges, and that they would not do refunds because we were two days too late. Will not be purchasing from Titan Fitness again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I received an email regarding a great sale opportunity for the exact piece of equipment that I had been wanting. Unfortunately, I tried many times to make the purchase to save $300 by a selected date. I tried countless times to complete the purchase transaction on the website. However, the website was experiencing problems and could not complete the transaction over the weekend. I was finally able to make the purchase, but it was hours past the expiration time of the sale. I kindly asked Customer Service to consider the issue and refund the difference of $300. I was never able to speak with an actual management/decision-maker. I was only able to reach someone who conveyed the message that there would be no credit given. The agent was looking to refund me the purchase and have me return the item. I never even asked to do so. It seems counterproductive to lose money on the shipping cost of something that weighs hundreds of pounds, yet not provide the $300 credit which would cost the company less money and make the customer much happier. Up until this time I was very pleased with Titan. I also experienced assembly issues. I called and was asked to send a video. It has now been several days with no response. At this point, I would reconsider additional purchases.”

Helpful Report

Posted 1 year ago

Hello, we apologize if you were not eligible for a refund regarding the price difference from the previous sale. Titan operates under a 24-hour price adjustment policy for items bought on our official websites. However, refunds for prices before the purchase date cannot be issued. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Regarding the product issue, I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The experience was amazing deliveries were very prompt I will be ordering more soon”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

“I'd rate this 0 stars if I could. The holes do not align on the mating surfaces due to the length of the welds. Thus one bracket can not be installed, making the unit worthless. Tried contacting customer service, no response yet.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the full refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Product was scratched and marked”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews