TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,191 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mrs Kay Lawrence

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good items good service”

Helpful Report

Posted 3 years ago

“On placing order for a ring valued at £1000, the customer services were not aware of the free resizing that the presenter was offering. The cust serv respondent asked me to verify my claim with a screen shot, but this was not possible as I ordered when the show was on TV & by time your cust service asked for this information, the programme had finished (it finished a full 24hrs before this request) Maybe the cust service dept should be made aware of what the shows are offering?”

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Posted 3 years ago

“Don't like my orders being split up and the I get missing item's not very professional manner hopefully something will be sorted out and I will be able to get missing item's”

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Posted 3 years ago

“Have always been pleased with TJC Service, they never query any returns if the product is not suitable. I have found that if I need to get in touch with them for any reason the staff are helpful and very pleasant.”

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Posted 3 years ago

“I love the deals value for money I told my friends about TJC carry on the good work customer service I quit helpful Jasmine”

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Posted 3 years ago

“Excellent reviews on items by all presenters. It's not all about sales it also entertaining.”

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Posted 3 years ago

“I have recently purchased several goods from TJC and would highly recommend the products.”

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Posted 3 years ago

“Items not received with no explanation given by TJC. Telephoned three times and one month after order eventually told after phoning again that a refund was being processed but no reason given. Item which has been returned to you has not been acknowledged so I don't know if you have received it. Pretty poor service and I feel sorry for your telephone operators. Shortage of staff is no excuse - everybody is busy at Christmas and most companies take on temporary staff in good time for Christmas. Why am I paying for TJC Plus when you can't deliver the service?”

Helpful Report

Posted 3 years ago

“Excellent jewellery Excellent service”

Helpful Report

Posted 3 years ago

“Although very polite on my 4 phone calls to customer services I was told the item had been dispatched twice when in fact it hadn't, I also sent 6 emails none of which were answered apart from a generic reply saying they were looking into my query. My first payment of 5 has been taken out of my account but I have still not received my ring, this is an expensive item so I am very concerned. On my last phone call I said I would never shop with tjc again and I never will. This is the worst on line company I have ever dealt with and doesn't even deserve one star.”

Helpful Report

Posted 3 years ago

“The jewellery I purchase is lovely great quality but the customer service isn’t great. I’ve had part of my orders cancelled with our explanation. It can take weeks before my orders are delivered”

Helpful Report

Posted 3 years ago

“Most items are great and service is exellent except for e.mail enquiries which are not answered quick enough.”

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Posted 3 years ago

“I didnt received my order for nearly two weeks now.”

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Posted 3 years ago

“Excellent prices for all purchases. Deliveries and communication also excellent.”

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Posted 3 years ago

“Thank you for continuing to provide a meal for a Child, together with the excellent value for money products.”

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Posted 3 years ago

“My item has not been despatched. I have sent an email to which I have not received an answer to - only a generic one . I send a 2nd email which has not been even answered. So where is my item and will I ever receive it. I am so disappointed in the service received - tjc have my money but I don't know if I will ever receive my item. Very annoyed customer Fiona Brett Doyle”

Helpful Report

Posted 3 years ago

“Still not received my gold chain, ordered it 26 November”

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Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“I’ve been using TJC ever since they started, so bought some real Tanzanite bargains in the past, it seems the prices have sky-rocketed, but the latest purchase is stunning, exactly as shown and described, delivery was swift and secure. Well done TJC, 5 star service.”

Helpful Report

Posted 3 years ago

“I have always experienced excellent service with TJC and will continue shopping with you”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,191 reviews