Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 5,788 Reviews

92 %

of reviewers recommend Torque King 4x4

4.7

Based on 5,788 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 20th April 2024

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“only got one bolt and it was the wrong one i thought i was getting 4 bolts”

Helpful Report

Posted 2 years ago

The Customer only ordered 1 bolt, the description tells you what it fits and where it fits.

Posted 2 years ago

“Called several times with a couple of questions about installation and got no help at all”

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Posted 2 years ago

“Have yet to get a ETA on when my part is going to ship. I emailed last week asking for a update on ETA and no response!”

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Posted 2 years ago

“Have not received my item E mailed and never got a response!”

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Posted 2 years ago

“Quick service but the parts don’t actually fit my vehicle despite being the recommended part on the site.”

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Posted 2 years ago

The customer ordered QU30055 and QU30065, if your vehicle didn't originally come with these parts then you need to use QU30091. For a few years, some of the trucks used a smaller seal QU30059. The I.D. and O.D. are listed on the parts to help ensure they fit. -TW

Posted 2 years ago

“I am a GM mechanic have been for over 10 years. Bought this specific seal driver to make install right and much quicker. Got the seal driver, noticed it does not fit around the seal all the way. Thought they had to have tested this, so I tried it out. It ruined my seal and did not work at all I am very unhappy with this product do not buy it. It does not work right at all I had to buy a new seal out of my pocket.”

Helpful Report

Posted 2 years ago

Ordered QT1523 to install a National Seal. The description for QT1523 says: "...is specifically made to install QU30102 GM/AAM original equipment, oil-bath inner rear wheel seals..." national is not the EO seal, therefore the installer obviously will not work properly. When seal manufactures design seals the ID and OD are the only dimensions that need to match OE spec, the design of the body can be different and may require an installer that presses on different parts of the seal. Please read full descriptions before purchasing anything.

Posted 2 years ago

“I have not received my order and this company has not replied to my email. I cannot recommend them at this point.”

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Posted 2 years ago

We only received 1 email from scott on Saturday 10/2, nothing before that, the email was requesting a refund since we hadn't shipped his order yet. Email was replied to and order was canceled Monday 10/4. The order was looked into further and it appears there was a system error that did not push the order back to the warehouse.

Posted 2 years ago

“Still waiting on the part”

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Posted 2 years ago

Parts shipped out following business day, as many know USPS has a tendency to be slow.

Posted 2 years ago

“Been way too long waiting for parts.. weeks and still no parts Help at ups for customs.. this is the only online store this happens at.. 2nd time from this place.”

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Posted 2 years ago

Order placed Saturday 9/11/21, shipped the following business day Monday 9/13/21, per requested shipping method: UPS standard. Arrived at the border Friday 9/17/21, Cleared Customs Tuesday 9/21, Delivered Thursday 9/23. The shipment did take a decent amount of time to get across the Border. Torque King shipped the package on time, looks like UPS and Customs slowed your package down. -TW

Posted 2 years ago

“Horrific Poor Service Will Never use again. I still had to sourced part elsewhere to meet our extended deadline for their mistake. They sent Wrong part & would not refund... Sent us part anyway after a week of back and forth BS emails stating the oblivious. They still sent part too late even after I ask for a refund for THEIR mistake and returned wrong part.”

Helpful Report

Posted 2 years ago

Part was mislabeled from our supplier, after emails and phone calls back and forth we were asked by Ronald to reship the part as soon as possible, part was drop shipped from supplier to save time. Not once was it requested that the order be refunded, we would have gladly refunded the same day it was requested. Correct part was returned to us and a full refund was issued. -TW

Posted 2 years ago

“Ordered a set of Carli ball joints. Received a sent message. Weeks later informed that they couldn’t source….no refund. Waited for some time without a refund so messaged that I’d initiate a PayPal dispute if not refunded……ignored. Initiated the PP dispute and contacted by TorqueKing within 24hrs wanting me to cancel dispute and claiming they’d then pay. Declined their offer and they continued to insist they couldn’t refund but eventually did. VERY DODGY and would not recommend. BTW, ordered the ball joints from another provider and received within a week.”

Helpful Report

Posted 2 years ago

Order Placed 6/14/21, Email sent 6/15/21 that we were out of stock and that we were waiting on an ETA from the Manufacturer. 7/9 customer was informed that our supplier could not supply for a whole year, the request was submitted to refund the order. The refund department went to refund the order 2 days after the request and they noticed the dispute on PayPal, we asked Ron to remove the dispute before we would refund the order. The reason we ask that the PayPal dispute is removed is because if we refund the order thru our system (not tied directly to PayPal) the PayPal dispute can still be finalized and we would then end up paying out twice for the same refund. We do not have any issues refunding orders. -TW We are not connected to the same network as the other provider, glad you received the parts you needed.

Posted 2 years ago

“Would never order from this site again”

Helpful Report

Posted 2 years ago

TK50084 was out of stock and is now discontinued as a Genuine New Process Part. Customer was informed immediately, and was un-willing to wait 1 week for the part to come in, asked for a refund. Refund was issued as soon as customer asked for it.

Posted 2 years ago

“Absurd highway robbery. The price I paid for a transfer case switch in the end is absolutely astronomical. Just because you are the only easily findable source online to find a NP205 t-cade switch that functions as the factory switch does does NOT make it acceptable to Jack up the price THAT MUCH. Not only that but the cheapest shipping option was over $48! For something that fit in a lettermail envelope and weighed about an ounce! That should have cost a couple bucks not fifty! With taxes and dollar conversion rate from US to CAD I paid over $200 for something that should have cost $15. You guys are so lucky that my old switch was so hard and brittle inside, I angle grinded it open to try clean it out and I almost got it working flawlessly but the ancient copper contacts finally let go and broke as I was tweaking it so I had no other choice but to buy here. Also I have no idea what you guys are talking about when you say this switch won't fit into a Dodge truck application without a body lift. My truck is bone stock and there is nearly 2 inches of clearance from the top of the harness to the bottom of the floor pan, worlds of space to install it. You guys suck.”

Helpful Report

Posted 2 years ago

Hey Kyle, Im sorry you feel like we robbed you. Unfortunately we can't sell parts for less than we pay for them nor can we ship part for less than what it costs to ship the parts. Im certain a 1"x1"x2" switch plus 2 plug gaskets and 2 poppet balls are going to fit into a letter envelope without anything falling out or without it being damaged in shipping. BTW the package weighed 4oz.... and duties are always due at the border, so yes, im sure once USD was converted to CAD it was closer to $200 for everything. If you can find that switch plus the other parts for $15 let me know, because its been discontinued and we cannot get them anymore. also to the note about it not fitting without a body lift, if you read the full sentence it says "For 1980-1993 Dodge applications, there is USUALLY insufficient clearance between the cab floor and transfer case to accommodate QU30048 Switch + QU90002 Pigtail unless the truck has a body lift." emphasis on USUALLY Glad the parts worked out for you! -TW

Posted 2 years ago

“I have not even received the parts yet.”

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Posted 2 years ago

shipment was delayed due to parts being out of stock, customer was notified immediately

Posted 2 years ago

“I recently ordered a transfer case rebuild kit for my year/make/model truck. When I received the order in I then removed the transfer case to do my rebuild. That is when I discovered several of the bearings did not match the sizes or part #'s of what I was removing from my transfer case. I ended up having to source the bearings and seals locally to speed up the process of getting my work truck up and running. I reached out to Torque King via email to see if anything could be addressed and never heard anything back.”

Helpful Report

Posted 2 years ago

Nick, You might check the email address you emailed, we NEVER received any emails from you. Phone number is on the site, plus we have a chat service, we can always be reached. Had we known we could have fixed the issue immediately and saved you time and money. -TW

Posted 2 years ago

“To be honest, for the price, I figured the guide book would have some SERIOUSLY up close pictures identifying which parts are which. Something that would really set it apart from the dealers service guide. While there are pictures... They aren't really helpful at all. There is also no reference on how to tell if parts are worn to the point of needing replacement. I'm seriously not pleased with my purchase and expected more from you guys.”

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Posted 2 years ago

Sean, There is an entire exploded view that shows you which parts are which. Parts that are worn are typically pretty obvious, the book would be huge if we included close up photos of the worn or damaged parts.

Posted 2 years ago

“2015 f=150 has the big driveline not the small diam. u sent the wrong clamp.i need the big clamp not the small clamp.6.5 ft. bed ,crewcab ,xlt”

Helpful Report

Posted 2 years ago

resolved

Posted 2 years ago

“Ordered parts 2 weeks ago. Was supposed to take 3 days for them to receive then ship to me. I still have not received my items or shipping info”

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Posted 2 years ago

“I ordered in June and there have been a few errors, still waiting for parts. I am very unhappy with the experience. Can you please get me my bearings. Thanks John”

Helpful Report

Posted 2 years ago

“$170 part was never delivered. I emailed the company explaining my package hasn't arrived, and I get a review via email instead of a response. How do you expect me to rate a part/package I DON'T HAVE?”

Helpful Report

Posted 2 years ago

Kevin, The review request is an automatic email that is set on a timer, it doesn't know you didn't receive you package. We received your email and replied, issued was resolved.

Posted 2 years ago

Torque King 4x4 is rated 4.7 based on 5,788 reviews