Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 5,794 Reviews

92 %

of reviewers recommend Torque King 4x4

4.7

Based on 5,794 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

Write Your review

Tell us how Torque King 4x4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Torque King 4x4 5 star review on 20th April 2024

256

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$170 part was never delivered. I emailed the company explaining my package hasn't arrived, and I get a review via email instead of a response. How do you expect me to rate a part/package I DON'T HAVE?”

Helpful Report

Posted 2 years ago

Kevin, The review request is an automatic email that is set on a timer, it doesn't know you didn't receive you package. We received your email and replied, issued was resolved.

Posted 2 years ago

“I have not received my Products that were ordered on June the 25th, 2021. So it is rather hard to give a fair assessment. I also called and spoke with someone last week and they said it would probably got out the next day. I also emailed, but with no response. So, you decide how good you are performing.”

Helpful Report

Posted 2 years ago

“Torque king put the wrong address on the package.!They shipped USPS,,but then put the physical address on package...$67.00 shipping ,N it gets sent back because of insufficient address,,,Hmmmmm,,Nuts.!Mahes no sense Y you would do that.?!!”

Helpful Report

Posted 2 years ago

Bob, You provided your physical address to the salesman for the shipping address knowing that it was being delivered via USPS... as you stated: Hmmmmm,,Nuts.!Mahes no sense Y you would do that.?!! Package was reshipped and delivered. -TW

Posted 2 years ago

“Your web site is great all except for your inventory is way off and you mislead customers and over charge I thought I would have a new go to place but I can’t over pay for parts and never receive them customers depend on me for being truthful and I can’t do business with vendors who can’t produce thank you for trying but I am sorry we can no longer do business”

Helpful Report

Posted 2 years ago

“not happy...still have not received order. We finally called to see where our order was and found out kit we ordered was 2 bearings short. No one bothered to call us...and seems like no one on your end is looking for them...but our credit card was charged day of order...2 weeks ago. Cami Hosmer owner”

Helpful Report

Posted 2 years ago

“I would like to know where my parts are I would appreciate it”

Helpful Report

Posted 2 years ago

“Order was canceled Payment was still posted to my credit card still have not received my refund and have not received any part from the company.”

Helpful Report

Posted 2 years ago

David, Order was refunded when order was canceled, the problem is that refunds do not always hit your account instantly. Patience is key...

Posted 2 years ago

“Really bad customer service the is taking the orders is not a good at it I got wrong order and it’s costing me money my truck is parking on my back yard so I have to get the part from somewhere else thanks to your sales crew... torque king”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“All items on order said they would ship In 1-2 business days. It’s been over a week still no shipping conformation or update. Disappointed”

Helpful Report

Posted 2 years ago

“I still have not recieved anh parts and your customer service is terrible. Ive emailed you 3 times and have not gotten a reply since you told me you were incompetent and did have the stuff you let me purchase a week before. Still waiting for some type of response. Absolutely terrible experience and i wont ever recomend you to anyone. My truck has been parked waiting for the parts you said you had in dtock for over 3 weeks now. Garbage company”

Helpful Report

Posted 2 years ago

“Almost a month and I still don't have my parts .”

Helpful Report

Posted 2 years ago

“Sent wrong install tool.The package was open and missing the nuts and tip for the seal removal tool. Sent email regarding issues, never heard back, tried to call the customer service line and could never talk to anyone”

Helpful Report

Posted 2 years ago

“The fact that I order a complete rebuild kit for a nv4500 and it still has yet to show up and I have to wait a total of 2 weeks because one of the parts for the transmission is out of stock. So I’ve got a truck sitting in my shop for 3 weeks with a transmission all apart and a unhappy customer Bc he needs the truck ASAP... not very impressed to say the least.”

Helpful Report

Posted 2 years ago

“Not good so far. I haven’t received my order and haven’t received a reply asking about it.”

Helpful Report

Posted 2 years ago

“Kit was returned for refund. Part Numbers of the kit looked correct. But, the kit I received had to be returned due to issues with the items with the bearings sent not being genuine. One bearing was a made in China bearing not Timken marked or otherwise(only marking was the part number). The spec on the off brand bearing was very poor and the roller caged rubbed the inner race. The other issue with the kit was it shipped with two sets of bearing were KOYO matched with Timken races. The kit was listed online as a full Timken kit when I bought it. Follow Buyers please look out and check your kits are genuine Timken or genuine KOYO from any reseller, it can be hard to tell buying online. Staff was easy to work with on return, but I lost time deal with the issues, and had to reorder elsewhere for less $.”

Helpful Report

Posted 2 years ago

Hi Adam- Sorry for shipping the incorrect parts. We have been using Timken USA bearings for years (for most kits), and only recently our suppliers have been sending us either Timkens produced elsewhere or a complete different brand altogether. Of course they have done this without notifying us, so we were never aware we had to look. They come private labeled in individual boxes and the warehouse crew has never had to verify country of origin before. We have begun checking EVERY bearing to ensure future orders get the correct parts.

Posted 2 years ago

“Twenty dollars for 25 cents worth of plastic.Not a good deal especially the ten dollars for shipping when it could have been put in a regular envelope and sent for a fifty cent stamp!”

Helpful Report

Posted 2 years ago

“Still never receive my seals”

Helpful Report

Posted 2 years ago

“Unfortunately never received the order and never told it was going to take weeks.”

Helpful Report

Posted 3 years ago

Torque King 4x4 is rated 4.7 based on 5,794 reviews