Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 5,804 Reviews

92 %

of reviewers recommend Torque King 4x4

4.7

Based on 5,804 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 3rd May 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well all i ordered was a bolt and wouldn't you know it it was the wrong size bolt”

Helpful Report

Posted 4 years ago

“Inferior quality parts. Out lots of time and money. Sending seal back.”

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Posted 4 years ago

Hi there- those are genuine Motorcraft seals, the same you would get from your local Ford dealer. If your old seals were original, they would look and fit identical. They are supposed to drive in hard with the proper tool. -Jesse

Posted 4 years ago

“General comment the phone forwarding to get tech help is very bad. Called on a Saturday needing help was told a message would be give nothing happened then called Monday was told not available answering calls from Saturday should have said Saturday the call back would have been Monday . then parts not on hand should of known at time of order”

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Posted 4 years ago

“Never received product. Got a phone call verifying that. Changed address and had to pay shipping back to company and back to new address.”

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Posted 4 years ago

“Ordered priority overnight shipping. Item arrives 2 days later...”

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Posted 4 years ago

“to dam expensive but I had no alternative”

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Posted 4 years ago

“The items that I was advised to order, were not correct. Spent almost $180 on parts and was barely able to use half of them. It would be nice to have the ability to locate the correct items. Also, I paid extra for quicker shipping that was to be here within 4 days, it took almost 7.”

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Posted 4 years ago

“Order said it would ship in 1-2 days and didn’t ship for almost 2 weeks”

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Posted 4 years ago

“I ordered a part for my NP203 transfercase, the output thrust washer and I got the part no problem but it was not the part I needed, I emailed them requesting help to get the right part and never got a reply, that was a few weeks ago. Poor customer service.”

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Posted 4 years ago

“Good customer service although I was shipped the wrong part labeled the correct part number I needed”

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Posted 4 years ago

“Tool fits great but I was still unable to successfully change the seal without it leaking so 4 seals plus true tool later I’m $125 down and it’s going to the shop to get done. For $175”

Helpful Report

Posted 4 years ago

Hi, I see you only bought the QT1002 which is only 1 component of the install tool. You still need a screw rod, and another "puck" to center the rod in the end of the tube. The QK4631 is the complete CAD side only install tool and in the decades we have been producing it has proven a 100% success rate when installing that seal.

Posted 4 years ago

“asking support if the output shafts seals were the same on front and rear outputs, after telling them that they measured different I was told they are the same on my transfercase . I ordered two and one didn't fit, Asked what I needed and was told with the info I gave I needed a different one and they were using the same info I gave them the first time. When asked if they were going to send me the right one since I ordered on the info they gave me. I GOT NO ANSWER.”

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Posted 4 years ago

“I ordered on May 25 with 2 day shipping and it still hasn't shipped.”

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Posted 4 years ago

“Bought a dodge knuckle. The tapers were not machined properly so I sent it back with their return number. I paid twice for shipping and their 20% restocking fee for a part no one could use. I suspect this part was a second or too far out of spec for the manufacturer to accept. Bottom line I’m out $200 and have nothing to show for it.”

Helpful Report

Posted 4 years ago

Hi- As per our recent phone conversation, our policy is no returns on installed items. A part determined to be defective after installing and within 1 year of purchase becomes a warranty claim, and we would ship out a replacement on our nickel. Because you wanted to return the installed part within 30 days and declined a warranty replacement, we made an exception to our policy and allowed a return authorization with the default maximum restocking fee. I understand your frustration, and will review your return details and what you have been credited so far. This is the first instance I can remember where a defective part was sent a replacement was declined, so I will also review our return policies. -Jesse, Manager of Torque King 4x4

Posted 4 years ago

“The manual arrived today . I wasn't even able to browse it once and it fell apart . Very poorly assembled. My guess is that similar information is out there in a package that will last more than 24 hours. Definitely would not buy another manual from this seller again.”

Helpful Report

Posted 4 years ago

Hi Tom, sometimes the zip binds are a little brittle. We can send you a new one no problem.

Posted 4 years ago

“extra money for installation instructions which were as clear as mud. no photos, no part id's on parts, overall one pain in the butt. had to make my own tool to install right seal. left seal went in as easy as could be. not worth the money”

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Posted 5 years ago

“Shipping took 10 years, good customer service.”

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Posted 5 years ago

Torque King 4x4 is rated 4.7 based on 5,804 reviews