Torque King 4x4 Reviews

Name: Torque King 4x4
Address: 7727 S Leopard Ave, Billings, Montana
Rating: 4.66

4.7 Rating 6,782 Reviews

91 %

of reviewers recommend Torque King 4x4

4.7

Based on 6,782 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

406-384-0270

Email:

sales@torqueking.com

Location:

7727 S Leopard Ave,
Billings
Montana
59106

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Torque King 4x4 5 star review on 29th May 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very bad experience. I ordered online and a few days later went to my account to see if it had been shipped because I did not get a shipping confirmation. I called and spoke to Tyler, a very nice person and very helpful. My order was still "awaiting fulfillment" Tyler checked and could not find them, he then checked the bin with the orders going out sheets, nothing. He told me that the boss was on the phone and he would get back to me after he spoke to the boss. I got a call back from Tyler a few minutes later. It seems the boss grabbed those springs that I had ordered and sent the to R&D, this is what I was told. I asked why? Tyler said the boss wanted to copy the springs and make them so he could have them in stock. I asked Tyler if I could have one of the springs because that was what I needed and you surely don't need both to clone them. I was told that he needed both and that I could have them in four to six weeks. The problem here is that the boss did not let me know and did not let Tyler know either or apparently no one else. He got an idea in his head and to heck with the customer, me. I suppose if Tyler or any other employee gave that kind of horrible customer service, the boss would most likely get upset. So I have this truck on a lift taking up space, I am waiting for this spring to complete the job, but alas, no communication from the boss, to anyone except himself. In my business, I am relentless in the pursuit of customer satisfaction, not the case at Torque king. I found and boughta spring on Ebay, the job is still waiting for completion, but am I upset? No, not even a bit. Will I buy from Torque king again? yes probably but next time I will call it in and get assurances from an employee because the boss is slipping. I believe this is an isolated case, just an idea the boss got in his head and ran with it, that is what bosses do but he needs to work on his communication skills. I do not expect you nor do I want you to print this review, I would not want to cost you even one customer because the boss messed up. Have a great day and keep an eye on the boss.”

Helpful Report

Posted 5 years ago

Hi- We do appreciate ALL our reviews (yes even the 1 star reviews) but there is a little more to the story than what you told, so I will fill in the gaps to let other readers know. We wish to be as transparent as possible. Yes, you spoke with Tyler and he said the boss took one off the shelf for R&D to have made. What he did not tell you is it was taken off the shelf a couple weeks before you ordered, not when you placed the order. The thing was already gone even though our inventory in the computer was not adjusted to reflect that. I honestly don't remember the story why Tyler said we would not ship the one. Anyway, a little while later the boss took the time to go through a HUGE pile of unidentified parts and found 3 good springs and cleaned them up to fulfill your order that day. Well, by that time you had canceled the order so they were labeled and put on the shelf. We apologize for the inconvenience this may have caused, but if we weren't so prompt in notifying you that we were short and may not be able to ship, you probably wouldn't have even known! As far as the boss not letting anyone know, yes that was a little computer adjustment oversight that was missed. With the several dozen recently discontinued parts on the bosses desk waiting to be reproduced by us, there are probably several more that have not been adjusted yet in the computer... Seems that Murphy was dealing a little mis-communication and over-communication that day... Anyway sounds like you have one coming, that is the important thing. Hopefully we do better next time! -Sincerely, The Boss p.s. Yeah- I might be slipping a little, but its my only defense!

Posted 5 years ago

“Good quality products with a affordable price.”

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Posted 5 years ago

“Great customer service everytime”

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Posted 5 years ago

“I ordered a Dodge service manual on CD and it works fine. The only issue I have was the shipping. It finally arrive several days late so I had to postpone my job until it arrived.”

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Posted 5 years ago

“Very satisfied!”

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Posted 5 years ago

“Very knowledgeable, helpful and friendly. And the prices were good too”

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Posted 5 years ago

“I spent over $650. I returned one item and still got charged 10% restocking fee. I will definitely be taking my business else were!!!!!”

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Posted 5 years ago

Hi there- thought I'd drop a little more info on this. As per our return policy (found on the website), ALL orders are subject to up to 20% restock fee. $65, $650, $65,000, all are subject to a fee. Call us old fashioned, but it has been a standard practice for most companies for a really long time. Including Amazon! -Jesse

Posted 5 years ago

“the 1 lite blue gasket(2) I got could be little heavier for me if possible other than that no problems.”

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Posted 5 years ago

“Very pleased! Super fast shipping! Tool worked perfectly!”

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Posted 5 years ago

“Correct special fasteners for rusted font end, at my door fast.”

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Posted 5 years ago

“Customer service was very helpful with helping me choose the right tool for the Job. When it arrived it was exactly as described and quality was top of the line.”

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Posted 5 years ago

“Part fit perfectly thanks”

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Posted 5 years ago

“Thanks will buy from again”

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Posted 5 years ago

“Torque King had the correct locking clip for my Ford F-150 that no one else stocked. Part was shipped quickly. Great Service !”

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Posted 5 years ago

“Great communication after the sale. They had the parts in a kit that no one else seemed to have. Expensive but convenient !”

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Posted 5 years ago

“I was 1,000% satisfied, especially knowing that I can get these hard to find parts for my partners trucks.He has 4 more of these.I also would like to commend you on your excellent customer service!”

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Posted 5 years ago

“Very helpful. Tool for my Dana 60 worked perfect!!”

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Posted 5 years ago

“Fast delivery. Haven't installed it yet”

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Posted 5 years ago

“I am very pleased with the service that I have experienced and will look toward doing business hear again . Thanks Barry B”

Torque King 4x4 5 star review on 12th December 2019

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Posted 5 years ago

“These guys are great! cant believe they are in Montana too. Roy has been very helpfull many times. tools, parts, technical... what a great company!”

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Posted 5 years ago

Torque King 4x4 is rated 4.7 based on 6,782 reviews