TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

Tell us how TouchUpDirect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially had issues with their pen applicator but James was very helpful and replaced them for me. Customer Service is outstanding! Would recommend to anyone!”

Helpful Report

Posted 3 years ago

“The paint match is exactly the same color on my car the can made it easy to spray. The only problem I had was with the clear, I must of gotten a bad can but they offered to replace the can free of charge.”

Helpful Report

Posted 3 years ago

“Reviewing something not yet delivered is difficult. Once the product arrives I will be glad to rate it, but the purchasing experience was easy.”

Helpful Report

Posted 3 years ago

“I was having trouble returning merchandise. UPS refused to ship aerosol paints. Customer service helped me out by emailing me a Fedex label that I was able to print and use to return product.”

Helpful Report

Posted 3 years ago

“Prefer not to be placing an order and have add-ons pop up after I pick something. I would have ordered the extras to begin with if they are presented. Have not received yet but you have shipped.”

Helpful Report

Posted 3 years ago

“Website is less than helpful. Looked for vesper dragon red. Website only showed black. Difficult to see where to select the correct color. Finally figured it out after much frustration. There should be a button on that page that says select another color.But there isn’t.”

Helpful Report

Posted 3 years ago

“When I entered the color, it showed the various ways paint are available. I feel I stumbled onto the other products that help applying the paint.”

Helpful Report

Posted 3 years ago

“Web site easy to use and find the color I needed.”

Helpful Report

Posted 3 years ago

“So far it's been fine. I need this ASAP so I hope it gets here soon. I pray the color matches.”

Helpful Report

Posted 3 years ago

“Good stuff”

Helpful Report

Posted 3 years ago

“Got slow response from my search and was finally informed that you didn’t have the product. It would have really helped you could tell me where to look or that it doesn’t exist”

Helpful Report

Posted 3 years ago

“First time so far so good”

Helpful Report

Posted 3 years ago

“Good selection”

Helpful Report

Posted 3 years ago

“Purchased IND011 Silver Smoke paint for my 2017 Indian Chieftain Limited. Delivery was fast and cost effective. TD Website does not list this color for my bike but does for the Scout. Same color same year. Paint color was spot on and easy to shoot evenly from the spray can. However, the website will instruct TD personnel to supply GLOSS clearcoat when the package is purchased with both paint and clear. Knowing it is a matte finish I asked for Matte clear after I received gloss clear. This Matte clear wasn't exactly correct either but I made it work. I later learned that I did not see (Not easy to find) the TD web page explaining the 5 different low gloss clearcoats. Now I know Matte is a catch all term for low gloss. A few phone calls and some digging on their end reveled that the correct clear should have been a low gloss "eggshell" clear. The website has been this way for a couple of years and really must be updated. Would have given 5 stars if not for the confusion and extra work needed to correct the clear issue. However, they didn't just blow me off. I hope this helps the next person looking for ANY low gloss finish of which Matte happens to be one of five.”

Helpful Report

Posted 3 years ago

“It was a good find”

Helpful Report

Posted 3 years ago

“I ordered a set of touch-up pens to repair some small chips of paint on the rear bumper of my car when our garage door collided with it owing to a poor parking execution. Unfortunately, the pens would not deliver any liquid. I called TouchUpDirect and they have promised to replace the pens with bottles of the three fluids having brush delivery rather than pens. We will see how it goes when they arrive. The pleasant woman with whom I spoke resolved the issue promptly and I am awaiting the arrival of the replacements.”