TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“East to find the color I was looking for and wed site was easy to navigate. Checkout was simple. Good job”

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Posted 3 years ago

“Went as it should no problems.”

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Posted 3 years ago

“Quick and friendly response time. Willingness to attempt to solve the problem. Open to feedback without making excuses. Hopefully the item will come quickly and the new applicator will work. 👍🏼”

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Posted 3 years ago

“Could not find paint color anywhere other on line sight s were harder to use thanks”

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Posted 3 years ago

“It was easy to find what I needed. I was a bit taken back when the front page lists a price range page. Then I am redirected to a second that has the what is really going to cost me. How about just making it all upfront.”

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Posted 3 years ago

“I was pleased .”

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Posted 3 years ago

“Touchup Direct was so great! I loved what I ordered which was supposed to match my car but unfortunately didn't end up matching. This was because I've had my car for a while, so the new touchup paint didn't perfectly reflect my old paint! That was totally okay! I also think I put a bit too much primer underneath, so it was noticeable under the paint. I let customer service know and they refunded me immediately. They have both amazing customer service and products, I was just sad the new paint didn't match my faded paint. :(”

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Posted 3 years ago

“For right now I am happy until I see the paint I will put my review”

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Posted 3 years ago

“Great color match and timely shipping.”

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Posted 3 years ago

“Pop ups made it hard to see and navigate on my phone. Could be better from a desktop I guess”

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Posted 3 years ago

“The only reason it wasn't 5 is because I kind of thought you'd at least offer a discount since you don't offer a gallon , 4 qts make a gallon but that's too exspensive !!”

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Posted 3 years ago

“Customer service was somewhat quick to respond”

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Posted 3 years ago

“Easy to find the color..now have to see if it is a match with my suv”

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Posted 3 years ago

“The website was very easy to navigate. I was able to find my paint match easily. Will wait for product to be sure of color match, ease of use and finish look to make any more judgements. Thank you”

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Posted 3 years ago

“ORDERING WAS SIMPLE AND EASY.”

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Posted 3 years ago

“Product is excellent. It took 13 days to get here. I never got a shipping confirmation and when it hadn't arrived I sent an email which was promptly answered saying it would be looked into. However, it arrived the next day. I would have given 5 stars if it had gotten here quicker.”

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Posted 3 years ago

“I got the kit with everything ok should need. You should do more to indicate either the size of the contents, or better still, the square footage it should cover. That way we would know if we need to order more initially.”

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Posted 3 years ago

“Still waiting for my delivery but shopping was pretty straighforward.”

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Posted 3 years ago

“Ordering was great. A simple process”

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Posted 3 years ago

“PAINT WAS NOT AN EXACT MATCH. I EXPECTED C;OSER. SERVIVE AND DELIVERY WERE GOOD. DISIPOINTED IN THE PAINT.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews