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TouchUpDirect Reviews

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

Company Reviews

Product Reviews

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

TouchUpDirect 1 star review on 24th July 2022

TouchUpDirect 5 star review on 30th May 2022

Richard Cunningham

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 21st August 2021

TouchUpDirect 5 star review on 5th June 2021

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product good. Not an exact match. Close, rear bumper may not be too noticeable. As a former mechanic and body man, I know what I am doing. Price a little high but seems to be quality paints. For the price, they should supply more of the decreased pads which smelled like prep sol.”

Posted 3 years ago

“Site easy to navigate. Good experience. When the touch up gets here I can right more”

Posted 3 years ago

“In an era where many Internet companies fail to answer emails and phone calls, and fail to deliver the products they advertise, TouchUpDirect is a shining star for their outstanding customer service. Prior to placing my order, I sent a message asking for clarification about Toyota 3P1 (impulse red metallic) paint, and James promptly replied. I placed my order, and the paint arrived 7 days later. The paint was a perfect color match, and the aerosol can sprayed the paint without sputter or splatter. However, the paint was translucent. I refinished the trunk of a 2001 Toyota Corolla, about 5 square feet in area. The factory basecoat was OK but the clearcoat peeled off over much of that area. I sanded off the remaining clearcoat but accidently sanded down to the factory primer in some areas. The TouchUpDirect directions said to apply 2-3 light coats of paint (basecoat). When applied over the factory basecoat, 3 light coats were adequate and provided a perfect color match. When applied over the factory primer, the primer color was still showing through after 5 coats when I ran out of paint. I estimate that 8-9 coats are required over primer for a perfect color match. I applied 2-3 coats of clearcoat as directed. A week after application, I found the clearcoat blushes under standing rainwater drops; the blushing clears up after drying out in the sun. Hopefully time and waxing will stop the blushing. I give TouchUpDirect 5 stars for customer service, 3 stars for basecoat opacity and clearcoat water resistance.”

Posted 3 years ago

“Nice supply of paint for many vehicles.”

Posted 3 years ago

“Too soon. I haven't received my order yet.”

Posted 3 years ago

“The instruction is simple .”

Posted 3 years ago

“I hope I will be pleased with your product. The online experience was good but a little confusing in choosing options but there were so many I guess I understand.”

Posted 3 years ago

“I had some old deep scratches on my 2014 Cadillac that I wanted to finally take care of. I went to a paint shop and they priced it at $500, but wanted me to paint my whole car for several thousand dollars to make sure the hood didn't stand out. I am in grad school (and have a wife and kids) and don't have $500 let alone several thousand dollars to fix a few scratches so I had to look at alternatives. Touch up direct came highly recommended to me by my wife's coworker. At like $40ish dollars it seemed like a good bet, and if it didn't work out then I could keep putting the repair off without being down much more. I got the pen/brush combo with primer and clear coat. I really didn't like using the pen because like most paint markers it's sort of hard to stay consistent with how much liquid you are applying. The brush is great, but hard to use on thin scratches. We sort of had to mix and match how we used both the pen and brush, and I think by the end we were doing ok. The primer and paint went in easy, but we had a little trouble with the clear coat being a bit globby (probably because a black car in the sun dries everything out quick). Ultimately, I'm really happy with the purchase. The paint was a quality match as far as I can tell. We didn't have much trouble applying everything (other then the pen sometimes being weird). The cost was great, and I think that from a financial perspective I absolutely spent less then 10% the price of repainting the hood and I got much more then a 10% return. The shipping took like 10 days when I payed for 2-5, but that's USPSs fault and I received a refund for the shipping cost. Ik unsure about durability. Ultimately, I think for the price this was a great pickup, and is great for minor cosmetic repair. It is certainly not a perfect fix, as the scratches are still sort of evident if you look for them, but I feel much much better about the scratches and can find a more permanent solution when finances permit. My only real tips are keep your car cool so that layers dont instant dry and glob a tiny bit, and make sure to clean your car thoroughly because it's easy to get dust into the paint (we quickly realized and have to do some cleaning).”

Posted 3 years ago

Thank you for taking the time to provide such a thorough and honest review. Your feedback will help others, and in my opinion, it's what leaving a review is all about. I'm thrilled to hear that your experience went well. Please feel free to reach out if you need anything else. - Lonnie T.

Posted 3 years ago

“Easy website to maneuver, easily found what I was looking for, and I have zero experience with painting.”

Posted 3 years ago

“Nothing to say.”

Posted 3 years ago

“James was very professional”

Posted 3 years ago

“color was good but spray can left half the paint in it because airesol ran out”

(Jeep) - Posted 3 years ago

“Needed blending but still came out great.”

(Jeep) - Posted 3 years ago

“Easy to find what I was looking for”

Posted 3 years ago

“Couldn't locate paint on web site. Had to contact touch up. No problems after that. Second time using Touch-up. Paint matched perfectly. Thanks”

Posted 3 years ago

“easy process”

Posted 3 years ago

“Easy to find what I needed and ordering was simple.”

Posted 3 years ago

“While the communication was great, the actual delivery time was not. It took about 2 weeks for the receipt of the order.”

Posted 3 years ago

“fast and easy”

Posted 3 years ago

“Always room for improvement”

Posted 3 years ago

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TouchUpDirect is rated 4.6 based on 13,852 reviews