TouchUpDirect Reviews

4.6 Rating 13,851 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,851 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews
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Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023
Brett Rape
TouchUpDirect 1 star review on 24th July 2022
Gerry C
TouchUpDirect 5 star review on 30th May 2022
Richard Cunningham
TouchUpDirect 5 star review on 1st May 2022
Anthony Martins
TouchUpDirect 5 star review on 1st May 2022
Anthony Martins
TouchUpDirect 5 star review on 21st August 2021
FRANK PURCELL
TouchUpDirect 5 star review on 5th June 2021
Keith Hyatt
11
Anonymous
Anonymous  // 01/01/2019
Haven’t received the product yet
Helpful Report
Posted 3 years ago
The process was simple and easy to navigate.
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Posted 3 years ago
Received touchup paint. Have not used yet.
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Posted 3 years ago
The one place that has exactly what you need to get your car back to looking like new
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Posted 3 years ago
website was clear and easy to use......hopefully the touch up process is too! =)
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Posted 3 years ago
Customer service was very transparent and quick to respond. Best interaction with a support team I’ve had.
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Posted 3 years ago
I'll have more to add once I get to use the paint. But I was disappointed that my forst time order had no discount applied. Also, why is it that of all the on-line paint stores i found, you're the on;y one charging for shipping on every order? If you really want customers, new customers, and repeat customers, at least ship for free.
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Posted 3 years ago
Was very good.
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Posted 3 years ago
Your site was easy breezy bought paint from you guys before no problem.
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Posted 3 years ago
price and customer service were excellent, delivery took the full 14 days
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Posted 3 years ago
Easy to use
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Posted 3 years ago
Very easy process to pick color
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Posted 3 years ago
Heck yeah!
Posted 3 years ago
4 stars for shopping experience. Would like to see more detail in what is included with the platinum kit. i.e. How many wax and grease remover wipes are included and what is in the assorted sand paper pack. Easier navigation to find "how-to use" instructions and videos is needed. Easy paint color selection with OEM color codes is a plus. Will update review after using the product.
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Posted 3 years ago
Hi Vincent! We can't wait for you to review the product and let us know what you think. Thanks for the review 😎
Posted 3 years ago
Great color match and very good shipping
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Posted 3 years ago
Not my first time quality product right color
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Posted 3 years ago
We love that you came back!
Posted 3 years ago
Website is user friendly
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Posted 3 years ago
Good business
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Posted 3 years ago
We try! 😊
Posted 3 years ago
Although I had problems getting my order in a timely manner, they were very cooperative. The color match was spot on, with a metallic even. Was able to blend right in with the factory paint, no one had a clue that I used shaky-bomb
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Posted 3 years ago
That is great news! We would love to see how the project turned out!
Posted 3 years ago
The response was very prompt and informative. However, the solution did not solve my problem. I purchased touch up paint, which matched perfect, for a few small chips on my car. I of course did not use it all, only a few spots. Now I need to touch up a few more spots on the hood, but the tip on the paint and sealer are all dried up and cannot be used. I know it has been a while since I ordered, but do you have to order every time you need to touch up a spot??? That gets very expensive! I was happy with the speed of delivery and the paint match, but not when I needed to use it a second time.
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Posted 3 years ago
Hi Beckie I am sorry to hear about the dried tip, if you send a request to our team we will send a complimentary tip. Just be sure to include your order details so we can get it sent out as soon as possible.
Posted 3 years ago
I originally ordered the wrong color for my "Denim Edition" VW (there is a VW Denim color that is not used on this model). Sam at TUD was very helpful and offered to replace my basecoat after we found the correct color code. Unfortunately there was a shipping mixup and the replacement was not the correct item. Everyone I spoke with at TUD, on line, email, and by phone were knowledgeable and helpful, and knew what was going on. Eventually we got the correct color! Thanks to everyone at TUD. This started out as my mistake. I appreciate everyone's attitude and willingness to "make it right".
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Posted 3 years ago
Hi Chuck, We are so glad to have been able to help you out! You are more than welcome 😌
Posted 3 years ago
TouchUpDirect is rated 4.6 based on 13,851 reviews