TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was quick and easy at a reasonable price.”

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Posted 2 years ago

“website order form was easy to follow and easy to make a order”

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Posted 2 years ago

“They helped me find all the products I need for my touch up. I would have done it wrong without the assist”

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Posted 2 years ago

“Website ordering was very easy to navigate and order the product I needed.”

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Posted 2 years ago

“Hope the color match is better then your competition colorize. Wasted my money with them . let's hope your product is better.”

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Posted 3 years ago

“Lots of good information on the web site”

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Posted 3 years ago

“User friendly and seemed small business ran.”

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Posted 3 years ago

“Great products but slow delivery seems like 14 days is a long time to wait.”

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Posted 3 years ago

“My paint code was easy to find”

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Posted 3 years ago

“My Mazda is brand new and already has a scratch on the door. I was very happy to find an exact color match and a process that seems fairly easy”

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Posted 3 years ago

“No product yet, so can't evaluate it. Price seems fair and the communication is excellent. Good job.”

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Posted 3 years ago

“Used this company a few times now. Excellent color match.”

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Posted 3 years ago

“Great product for great price”

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Posted 3 years ago

“Quickly responded to questions asked. Only down side is they don’t supply a tracking number or any information about your shipment unless you pay a higher shipping rate. So they tell you it should arrive in 14 days or so on average”

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Posted 3 years ago

“I found everything I needed easily.”

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Posted 3 years ago

“Excellent experience buying from them”

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Posted 3 years ago

“I am aware of the effects on us all during this period of pandemic. When a business becomes successful, it means they cover all bases. The only area that is not necessarily under the control of the company is “delivery”. This is the most important part of customer satisfaction through expectations. I had an issue with this part of the process. Not belabor the point; I didn’t receive the product for more than 30 days. The one thing that saved the issue was my ability to be in communication with the company. They were like me, expectations not realized. We were both victims of the delivery failure. Sometimes you have issues that are beyond your control. The key was, the company didn’t hide or shutdown the communications process. BRAVO.”

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Posted 3 years ago

“Waiting to use the paint touch up on a bumper”

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Posted 3 years ago

“I am pleased with the website so far. Finding, ordering, and paying for my item was easy and fast. I am not giving 5 stars quite yet until I get, see, and use the product to judge its quality and match of color.”

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Posted 3 years ago

“Shopping was pretty easy on this site.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews