TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You all made it so easy to make sure I got the right color and everything I needed. thank you.”

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Posted 4 years ago

“Great comminication”

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Posted 4 years ago

“I have purchased from Touch Up Direct several times and it is always an exceptional experience. Great service with accurate and timely communications.”

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Posted 4 years ago

“Ordering process was made simple”

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Posted 4 years ago

“Very quick and easy process.”

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Posted 4 years ago

“The customer service was how every company should respond. The wrong color was sent ,sent a email explaining ,and the next day i got a email telling me the right one was on its way, with an apology”

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Posted 4 years ago

“The people at TUD understand the old concepts of Customer Service and Customer Relations. More businesses should emulate the importance TUD places on the end user. I have had nothing but great help, communications, and delivery of TUD products. The aerosol primer, base colors and clear coat are a perfect match and are simple to use and easy to clean up. The clear buffs out as well as any paint gun applied clear. I will continue to trust TUD for my toys and collectables, and vehicles.”

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Posted 4 years ago

“Outstanding Service”

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Posted 4 years ago

“Thanks for your support. I found the color and the package to fix my scratches. I am excited to fix the bumper of my car.”

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Posted 4 years ago

“Quick response to my email. Very professional and was able to help me.”

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Posted 4 years ago

“Great customer service. Help me get color and order the right amount”

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Posted 4 years ago

“It's excellent color match.”

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Posted 4 years ago

“Great product.”

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Posted 4 years ago

“Great job.”

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Posted 4 years ago

“Ok had an issue with the pin however I was contacted very quickly and was informed I would receive a replacement to rectify the problem. Good communication.”

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Posted 4 years ago

“Aby has been great communicating”

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Posted 4 years ago

“Easy site to navigate. Great payment options. Very happy that TouchUpDirect had the paint for my 41 year old MGB. Thank you guys. Can't wait to make this 'old girl' sing. Catherine”

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Posted 4 years ago

“Shopping experience was simple.”

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Posted 4 years ago

“So far so good.. very easy and prices!”

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Posted 4 years ago

“The pricing and instructions are right on point. I ordered a full kit and the primer pen was not starting. I had sent a message to this effect and had a replacement on the way, no questions asked, within a couple of hours. Everything in the first order as well as the replacement was packaged very well. If I need this type of product in the future this is where I'm coming! Great job! The shipping time was longer by my choice.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews