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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Easy to find what I was looking for
Helpful Report
Couldn't locate paint on web site. Had to contact touch up. No problems after that. Second time using Touch-up. Paint matched perfectly. Thanks
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First time ordering, they get your order in fast👌
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Easy website to navigate
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The ordering was very easy and the explanation of what I needed was very helpful. Than you!
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So far i am pleased with the notifications on shipment of this product.
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After 3 separate attempts with three improper color match to my 2016 Toyota. I was told nothing else could be done...and I would not receive a refund. The color match guarantee is a false statement. Do not waste your money and time with this company!
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Disappointed in the touch up pen. I followed the directions exactly, was at the right temperature. The primer was super difficult to apply. The base coat would scrap off at the lightest touch when I tried to add the midcoat. Not pleased
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Ended up with wrong paint color. They researched fixed and sent me right one free. Love them. Great match to factory. The ones are awesome
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Great customer service definitely will order again!
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IT DID NOT MATCH IN COLOR
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(Jeep) -
My small order was misdirected/undelivered by the USPS I contacted Customer Service. They immediately resent another parcel -- no questions asked. That, folks, is what "customer service" is all about!
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Quick answer, thank you.
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Easy ordering process.
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easy process
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I received my order and there was and the incorrect color was sent to me. Emailed via the website, had a response within a couple of hours from James and a replacement was sent that day. Mistakes happen and its how you respond to them - these guys were great
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Looking forward to repairing my auto.
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Hi T.U.D. crew Just thanking you guys for you prompt response to a query a few weeks ago. My delivery arrived today here in Oran, Buckie, Scotland. Thank you again.
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Easy to find what I needed and ordering was simple.
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No tracking . No good. Porch pirates are a problem. Tracking is a basic service that online buyers expect.
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TouchUpDirect is rated 4.6 based on 13,871 reviews