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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
No one would answer,can’t even leave message. That worried me,because I ordered the wrong paint. I did get a answer back on a e-mail and that was was almost helpful. My question was do you have the paint in stock and just not listed. Never answered that. Now the have another order that isn’t right. Hope they get back to me. Don’t won’t to pay a. Restocking fee for nothing
Helpful Report
Excellent and easy to use color match online ordering procedure
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Unfortunately I can’t review the product because my order arrived damaged but customer service was great they took care of me very quickly. I’ll definitely order from them again in the future
Helpful Report
Spent $100 on a paint kit for my 2016 Honda Civic. I followed the instructions word for word and even the videos online. Once I finished and removed the masking tape, that paint did NOT match. Not even close. It was way brighter than my cars actual colour (orchid white pearl). And to top it all off, the clear coat didn’t even work. I even made sure to put one extra coat on there. There was no shine to the paint job whatsoever. It was completely matte. It sucks because per their website, you CANNOT return used products. So I’m basically s*#! Out of luck. Spent $100 on something that does not work as advertised. I really don’t recommend using them. Especially for a tri-coat paint job. Get it professionally done. That’s what I’m doing instead in a few days.
Helpful Report
Hi Mike, I'm sorry to hear that your paint project didn't turn out as expected. I think that it's important to note that your color is VERY popular and we've been selling it for years with great success. I can assure you that great results are possible. That said, I'm sure we can figure out why your project didn't go so well. It's also very important to note that you're not out of luck. We offer a color match guarantee, and this policy is stated on our site, and this policy still covers your order. I see that you have already reached out to our support staff - they will reply back soon. I'm confident our team will assist with a timely resolution. Lonnie T.
You made me happy.
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The shipping was fast but my primer and clear pen was not working properly. The primer was actually very dry. The black main coat of paint was excellent. I just need you guys to fix the other two please!
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(Jeep) -
Was not the color advertised
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(Jeep) -
Rapid and efficient response.
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Great experience with this company. Mary was so helpful and I will definitely be doing business with them in the future!
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Just what I needed! Quick ship
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(Jeep) -
Hard to write a review before receiving the product, but purchase was easy
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The applicators are so stiff the paint won't flow to the tip. leaves steaks. Waste of money. Now looks worse than it did originally.
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Hi Ronald, I'm sorry to hear about the issue with the product. The problem you are having definitely sounds odd. When you have a moment, please reach out to our support staff, I'm sure they can help with a timely resolution to the problem. Support can be reached by emailing Help@touchupdirect.com or by calling 8​55-600-8160 We look forward to serving you. Lonnie T.
What a great company. Your product and customer service is terrific. Sam in customer service and your how to spray video made my job easier than I thought. Your Pearl White for my CrV is dead on. This $1500 estimate looks like the factory did it and for about $100 I'm delighted you had an alternative for me. You will always have me as a promoter and customer. Thanks for making doing business with you easy.
Helpful Report
great paint and great customer service. James always comes through quickly with all the right answers.
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What a great company. Your customer service and product stands above the rest. Sam in customer service was very helpful as was your how to spray video. Your instructions were easy and made me confident I could spray with confidence. Your Tri Color White Pearl is dead on! In a few days I'll use 1500 wet and dry sandpaper dry, polishing compound if needed and after a bit polish it. I'm delighted you can't tell from the original. Thank you for your help in this and for being so easy to do business with.
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Hello Brian, Thank you for taking the time to write this thoughtful and detailed review. We genuinely appreciate it. I'm happy that Sam was able to assist with your questions, she is an outstanding support agent, and we are very proud she is representing our company. The work you did looks perfect; I can't tell what area was painted by looking at the photo! Great job. Please let us know if you need any further assistance. Lonnie T.
Your customer service and product is great! Sam was very helpful as was your how to spray video. Your color is dead on! Thank you for making it easy to do business with you... You have a longer-term customer now.
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Super straight forward shopping experience and really fair pricing. No complaints here! :)
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When product is received and applied then we can review. So far good communication.
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Honda Black Forest Pearl was difficult to find, so happy you can help me. Thanks
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Touch up direct is in constant contact with your purchase status.
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TouchUpDirect is rated 4.6 based on 13,871 reviews