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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Order from these guys!!!!! Do no more searching this company is the best
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The customer service is top-tier level and they are very professional and prompt when reply or just answering any questions you may have. The delivery was super quick. It got here in less than 3 business days and I got the standard shipping! Overall, amazing people running an amazing company.
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Extremely responsive and helpful. I ordered and paid and then 30 minutes later my order showed up. Forgot I had previously ordered it. :-) I sent an email asking to cancel my new order and they got back to me the next business day. Got my refund within a couple of days. Highly recommend these guys. And the pain quality is outstanding. You really can’t even tell where I did the pain touch ups!
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The answered my question promptly. I appreciate the customer service!
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I have not received my order yet but the process so far has been excellent.
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Been waiting for a refund for a month, and zero response from emails
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Hi Grant, As we have said in Facebook and in your email your card was declined, the payment was not captured. Please check your email.
Quick to respond to my question.
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I am very happy with the respond time. Good service. Thank you
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Order delivered promptly. Opened package and it looked like exactly what I was looking for. Started to use and oh my goodness what a lousy product. After thorough shaking the flow was horrible to non-existent and the application tip was rock hard. Was like painting with the wrong end of a chop stick. After spending the appropriate amount of time in applying, reapplying and clearcoat I have a finish that is just horrible. Lumpy because you can't brush it with a chop stick. Extremely disappointed. Would be ok if I could just throw it away, but I have a terrible finish to deal with now.
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Hi Jim, Please send in a request and a photo so an agent can get you straightened out, we would love to make this right. -Sam
Quick on receding correspondence about my order in the process A++ not deliver yet as just recently ordered
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They had exactly what I was looking for.
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Very easy to work with and identify exactly what was needed. If needed again which I hope I will not will definitely come back and use again. Thanks much.
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Thank you!
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Great service
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Have never received my order and can’t get any response from them very disappointed they will not answer a phone call or email
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Site easy to use.
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Brilliant customer service and advice from Aby.Hope the product is as great when it arrives
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The order was shipped promptly , I hope it is a good match.
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Everything was easy to do. I only messed up was after I did everything, there was a 10 per cent discount and I did not get it.
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Had an issue with the paint provided for a touch up job, contacted touch up direct and they were happy to send me a replacement. 10/10 customer support. 👍
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TouchUpDirect is rated 4.6 based on 13,871 reviews