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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Touch up Direct exemplifies what a good company is about and what great customer support is really about. I made an error in my paint code and James took care of the problem, I would recommend Touch up Direct to anyone looking for quality paint repair supplier Bill A
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The paint wasn't an exact match. When I attempted to apply the clearcoat, it removed some of the paint! My Jeep looks better than it did, but not as good as I expected.
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(Jeep) -
Ordering from Touch up Direct was easy and using their website i found exactly the color I needed for my car,
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Quick and easy to use!
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Customer Service?? If you really want business and a review at all, you should allow a potential customer to create an account. I've tried 6 times using the required number of letters and numbers but your system continues to reject my efforts. Feel free to contact me when you wake up on monday. Meanwhile I'll shop elsewhere with a company that works weekends. Lew Russo 708.217.2991
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When I wasn't completely happy with one version of their product they sent me another (pen vs. brush). The mistake was completely on me but the team still went out of their way to help me out.
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Quick and easy
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The product is great, worked perfectly on my 2005 Toyota Sequoia. Shipped fast, would highly recommend.
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Happy that you had the paint that I was looking for
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I just order a spray kit including primer, color coat and clear coat. I had ordered (and used) the small bottles of touch up paint. All worked as promised. I have not received the ordered product yet. I just ordered them yesterday.
Helpful Report
After several patient attempts by their staff to correctly match a particular paint color/Code listed by the OEM manufacturer, it was determined and agreed the paint color code submitted may have been incorrect or out of date and no longer available. "Touch Up Direct" was very understanding, patent and gracious enough to reimburse us for our order. This type of customer service and support sustains confidence and loyalty for future business tranctions. I wish to personally thank "Touch Up Direct" for their difficult attempts and patient efforts in supplying several optional paint match combinations which unfortunately lead to a request and an agreeable return of funds. Thank you again for great products, service and support. We look forward to future purchases regarding our Paint product needs and valued information. Sincerely..
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it took quite a few meals to get what I wanted. Could not get an item I peviously researched and found, but could not get back to when I decided to buy.
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Had problem with paint, they sent a replacement. Thanks!
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Good experience
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Very easy to deal with
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well this is my first time ordering with this company so I am looking forward to receiving my product when it gets here . I'm giving five stars or a good rating because I was able to understand what I was ordering I was able to understand the description of the products how it's made what it's made with and everything so that's good for me when I'm ordering products offline
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Excellent service, quick to ship order!
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Love the thoroughness of your database of colors, without my VIN.
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Quick to ship! Thank you!
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ORDERING WAS SIMPLE AND EASY.
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TouchUpDirect is rated 4.6 based on 13,871 reviews