TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,871 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys blew me away! I'm deployed to Afghanistan supporting Army operations. Needless to say it's a zoo out here especially with this blasted COVID fiasco. I ordered some touch up paint for the new truck my wife plans on taking delivery of while I'm out here. We ordered a gray truck so I ordered gray paint. Problem was, she took delivery of a bright white truck instead! I reached out to James, He refunded my money, no questions asked. Needless to say, I reordered, White this time. TouchupDirect has a customer for life! Thanks for treating us right James!”

Helpful Report

Posted 5 years ago

Hello David, First off, thank you for your service! I'm thrilled to hear about your experience with our company. James is an excellent team member, and we are truly grateful to have him. Thank you for taking the time to write this thoughtful review. I will be sure to share it with the team. Please let us know if there's anything else you need. Best, Lonnie T.

Posted 5 years ago

“recieved my color in a very timely fashion very satisfied. Will tell my union members of you taking care of the wrong color with no problems.”

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Posted 5 years ago

“Very simple, very easy process! Thank you!”

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Posted 5 years ago

“Only my second order with touch up direct. Super costumer service. Top shelf product”

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Posted 5 years ago

“Easily found color match. I like that you can order package which includes prep tools, primer, color coat and clear coat. Tom”

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Posted 5 years ago

“Easy to use...I'm a returning customer!”

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Posted 5 years ago

“James, was very helpful and professional. Great Customer Service!!!”

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Posted 5 years ago

“Prompt expert advice. Reviewed my images and made good suggestions”

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Posted 5 years ago

“Excellent quality”

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Posted 5 years ago

“Easy ordering process.”

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Posted 5 years ago

“Great, informative website”

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Posted 5 years ago

“A very professional and knowledgeable approach applied to the sale and application of the product. Intuitive and easy to use site for finding color match.”

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Posted 5 years ago

“Found my car color code In you catalog when other sites did not reference This code by yr/mfg/model.”

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Posted 5 years ago

“Seamless and professional ordering experience.”

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Posted 5 years ago

“Your paint quality was excellent. It was a perfect match to my original color and the paint flowed perfectly. You should be proud of your product. I am glad I discovered your company. Thank you.”

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Posted 5 years ago

“You're a good looking group. thanks for the help. Keep Safe, Frank”

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Posted 5 years ago

“Went very smoothly thank you”

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Posted 5 years ago

“Samantha was exstemly helpful.”

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Posted 5 years ago

“Very quick process hope paint is coming soon.”

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Posted 5 years ago

“Easy to use website.”

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Posted 5 years ago

TouchUpDirect is rated 4.6 based on 13,871 reviews