TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A package I ordered was lost in shipping and within a couple hours of me emailing them I received help.”

Helpful Report

Posted 4 years ago

“Easy navigation for paint type and application.”

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Posted 4 years ago

“very satisfied first time buyer.”

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Posted 4 years ago

“Very easy to get colour match ( I hope it is correct ) , shipping easy to do. I was first referred to Color Rite , colour selection was difficult then they wouldn't ship to Canada.”

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Posted 4 years ago

“Great web site. Easy to order from and reasonable prices.”

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Posted 4 years ago

“Just painted in 40 degree weather. 3 layers of base and 3 layers of k2 clear. Final basecoat layer took 2 hours to dry but So far so good. Really satisfied with the paint. Color looks perfect. One observation - I had ordered solo cans of paint and the nozzle is not as good - it shoots a classic circle pattern rather than a wall of paint like the ones that come with the combo kits - it took some adjusting in my spraying approach. Also I highly recommend the gun attachment accessory - controlling the can and spray was easy. Just don’t lay on too much paint at once and don’t press or release the nozzle when directly pointed at the surface - it sprays different at the moment of pressing and releasing the nozzle. FYI this was my first time doing body work and painting. It’s doable. Photos are prior to wet sand and polish”

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Posted 4 years ago

“you made me "Lincoln Tuxedo Black" for my 2009 MKZ and now you are making "Dark Amethyst" for my 2007 MKZ”

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Posted 4 years ago

“Easy to use website and stocked all the products in which I was interested.”

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Posted 4 years ago

“When I presented the question: "How do I strip the paint off of a plastic bumper?" TouchUpDirect replied quickly with an answer. In my case, the answer is mineral spirits. Thanks.”

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Posted 4 years ago

“Service was fast, the color was a great match. What more is there?”

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(Jeep) - Posted 4 years ago

“Great customer service! I was having some trouble with my touchup pens I bought (matched my vehicle perfectly) the tip on the pen was just pulling the touch up off because its so firm. Jason responded to my email right away and offered a quick solution. I would highly recommend this company!”

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Posted 4 years ago

“I needed some technical support and suggestions. Response was quick and efficient. Thank you!”

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Posted 4 years ago

“I received a damaged van of spray paint. TUD is replacing it at no cost. There was no hassle. I appreciated the good customer service.”

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Posted 4 years ago

“website is easy to navigate”

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Posted 4 years ago

“Great follow up customer service after a slight issue with original shipment! Thanks to Mary in Customer Service!”

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Posted 4 years ago

“Order process was very easy, product description was clear and easy to follow”

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Posted 4 years ago

“With this kit of your high quality matching Alabaster White paint for my ML350, I hope to be able to match the quality, consistency, durability and color that the professional achieve. Everything I have read so far leads me to believe that will be the case. Only time will tell.”

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Posted 4 years ago

“Very fast service, for my scratched Harley!”

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Posted 4 years ago

“Easy to use site.”

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Posted 4 years ago

“Information request and directions for ordering concise and easy to follow.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews