TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,871 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad F

Anonymous

Anonymous // 01/01/2019

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“Ordering website was easy to use. Clear, easy to follow instructions. I could have use a little more paint in each tube. I could only do 2 coats of each instead of the suggested 3 costs.”

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(Jeep) -

“Very easy to get colour match ( I hope it is correct ) , shipping easy to do. I was first referred to Color Rite , colour selection was difficult then they wouldn't ship to Canada.”

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“Great web site. Easy to order from and reasonable prices.”

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“Just painted in 40 degree weather. 3 layers of base and 3 layers of k2 clear. Final basecoat layer took 2 hours to dry but So far so good. Really satisfied with the paint. Color looks perfect. One observation - I had ordered solo cans of paint and the nozzle is not as good - it shoots a classic circle pattern rather than a wall of paint like the ones that come with the combo kits - it took some adjusting in my spraying approach. Also I highly recommend the gun attachment accessory - controlling the can and spray was easy. Just don’t lay on too much paint at once and don’t press or release the nozzle when directly pointed at the surface - it sprays different at the moment of pressing and releasing the nozzle. FYI this was my first time doing body work and painting. It’s doable. Photos are prior to wet sand and polish”

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“you made me "Lincoln Tuxedo Black" for my 2009 MKZ and now you are making "Dark Amethyst" for my 2007 MKZ”

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“Easy to use website and stocked all the products in which I was interested.”

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“When I presented the question: "How do I strip the paint off of a plastic bumper?" TouchUpDirect replied quickly with an answer. In my case, the answer is mineral spirits. Thanks.”

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“Service was fast, the color was a great match. What more is there?”

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(Jeep) -

“This product works for MINOR touchups (1/8" or smaller) or scratches, but do not except it to be an exact match or end up looking like nothing ever happened in those spots. This products is mainly to help with an eyesore, but be SUPER careful using the small wet sanding papers in your process, as they can easily overlap smaller spaces and affect finish on unaffected areas. ALSO, The dry times should be increased to 30-60 min each coat when temps are below 60 degrees.”

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(Jeep) -

“Great customer service! I was having some trouble with my touchup pens I bought (matched my vehicle perfectly) the tip on the pen was just pulling the touch up off because its so firm. Jason responded to my email right away and offered a quick solution. I would highly recommend this company!”

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“Very easy web site to select a very broad selection of products. I would like to see additional information on best way to use the respective products to help educate the customer to make the best choice and get best results.”

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“I needed some technical support and suggestions. Response was quick and efficient. Thank you!”

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“I received a damaged van of spray paint. TUD is replacing it at no cost. There was no hassle. I appreciated the good customer service.”

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“website is easy to navigate”

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“Great follow up customer service after a slight issue with original shipment! Thanks to Mary in Customer Service!”

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“Order process was very easy, product description was clear and easy to follow”

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“Paint match is extremely poor. Gave factory code for silver and is blue.”

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“With this kit of your high quality matching Alabaster White paint for my ML350, I hope to be able to match the quality, consistency, durability and color that the professional achieve. Everything I have read so far leads me to believe that will be the case. Only time will tell.”