TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and service”

Helpful Report

Posted 4 years ago

“Once I got a call back from James, he and the service he provided was excellent. Much appreciated. Cheers Todd Muir”

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Posted 4 years ago

“It is easy and clear”

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Posted 4 years ago

“Had an excellent experience with my support specialist regarding the return of a kit with the wrong color paint.”

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Posted 4 years ago

“Very nice and interface, information, pictures, purchasing options, and explanations. Definitely easy to choose TouchUpDirect over some competitors.”

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Posted 4 years ago

“I had accidentally ordered the wrong color and I emailed the company and James was great and helpful and sent me the correct color.”

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Posted 4 years ago

“Excellent customer service, I'd recommend them anytime to everyone.”

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Posted 4 years ago

“Response to package damage claim, was taken care of very fast, I am well pleased with TouchUpDirect service, I recommend this provider to others with an A-plus grade. James”

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Posted 4 years ago

“Fast, easy, and spot on for color.”

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Posted 4 years ago

“Overall satisfied with the aresol product I received. From shipment to customer service and products given in platinum package was great. I had an issue with application and they guided me through the process.”

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Posted 4 years ago

“I just wanted to tell how my experience was with this company. I ordered a full kit which was paint primer and clear coat when received I noticed that the clear was another brand . They also sent 30% discount due to their claer being back ordered. I called with Concern as I know some paint manufacturers do not lay well with others so I contacted them and they Amediately understood and sent me a replacement of their brand free of charge. Moving forward ahead with my project I painted my parts per instructions paint was very very close but not a 100% contacted James Met all of their needs as far as asking for color pictures color card and finished products Upon inspection of pictures they seen the difference and a greed to send me a replacement I could not be any happier with the customer service I've received I would definitely recommend them to anybody looking for a good paint supplier”

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Posted 4 years ago

Hello Rob, I'm thrilled to hear about your experience with our company. James is an outstanding support agent, and we are grateful to have him on our team. Thank you for taking the time to write such a thoughtful review. We look forward to serving you again in the future. - Lonnie T.

Posted 4 years ago

“I needed to return unopened products since they were no longer needed and customer service was very helpful in allowing me to do that. 5+ And did not charge a processing fee. very kind of them”

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Posted 4 years ago

“Great company great products!!”

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Posted 4 years ago

“easy transaction”

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Posted 4 years ago

“I had an interesting story that involved a car being totaled before I could even us my touchup kit. I communicated that I now had a new car, and the response was unbelievable. That a customer service agent would go over and beyond what I expected, blew me away. Thank you so much for valuing me and treating me as a friend.”

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Posted 4 years ago

“Great customer service. Had a problem and they went the extra step to fix it.”

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Posted 4 years ago

“Paint match is perfect for my new 2020 Chevy Silverado 1500. Painted my tow hooks and optional tow shackles to have a seamless integration with my awesome truck.”

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Posted 4 years ago

“The product arrived on time and is a great color match. The company is very responsive to questions and I would purchase from them again.”

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Posted 4 years ago

“Easy order! Easy site”

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Posted 4 years ago

“James was a big help with all my questions that I had . Got back to me very quickly with a response, and I like that.”

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Posted 4 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews