TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,871 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some old deep scratches on my 2014 Cadillac that I wanted to finally take care of. I went to a paint shop and they priced it at $500, but wanted me to paint my whole car for several thousand dollars to make sure the hood didn't stand out. I am in grad school (and have a wife and kids) and don't have $500 let alone several thousand dollars to fix a few scratches so I had to look at alternatives. Touch up direct came highly recommended to me by my wife's coworker. At like $40ish dollars it seemed like a good bet, and if it didn't work out then I could keep putting the repair off without being down much more. I got the pen/brush combo with primer and clear coat. I really didn't like using the pen because like most paint markers it's sort of hard to stay consistent with how much liquid you are applying. The brush is great, but hard to use on thin scratches. We sort of had to mix and match how we used both the pen and brush, and I think by the end we were doing ok. The primer and paint went in easy, but we had a little trouble with the clear coat being a bit globby (probably because a black car in the sun dries everything out quick). Ultimately, I'm really happy with the purchase. The paint was a quality match as far as I can tell. We didn't have much trouble applying everything (other then the pen sometimes being weird). The cost was great, and I think that from a financial perspective I absolutely spent less then 10% the price of repainting the hood and I got much more then a 10% return. The shipping took like 10 days when I payed for 2-5, but that's USPSs fault and I received a refund for the shipping cost. Ik unsure about durability. Ultimately, I think for the price this was a great pickup, and is great for minor cosmetic repair. It is certainly not a perfect fix, as the scratches are still sort of evident if you look for them, but I feel much much better about the scratches and can find a more permanent solution when finances permit. My only real tips are keep your car cool so that layers dont instant dry and glob a tiny bit, and make sure to clean your car thoroughly because it's easy to get dust into the paint (we quickly realized and have to do some cleaning).”

Helpful Report

Thank you for taking the time to provide such a thorough and honest review. Your feedback will help others, and in my opinion, it's what leaving a review is all about. I'm thrilled to hear that your experience went well. Please feel free to reach out if you need anything else. - Lonnie T.

“Easy website to maneuver, easily found what I was looking for, and I have zero experience with painting.”

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“It’s been almost 3 weeks and still haven’t received my paint.”

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(Jeep) -

“Haven't received my order yet, but sure are keeping me informed...Thanks for up-date...”

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“The site was very easy to use. The order I placed was not what I needed (my mistake) and worked with Sam in customer service who was very kind and friendly and was able to quickly cancel my order before it was shipped and process my refund. She was very quick to respond to my emails.”

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“Easy to navigate website”

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“Excellent and professional follow-up with me after my order and questions about where my item was in transit.”

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“Good case for keeping it simple... THANKS!”

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“Nothing to say.”

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“Very nice information and service”

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“Finding my exact color was so simple and easy. It only took a few minutes and my kit was ordered. I hope to have great results because we have two more cars to repair if this goes well. Thank you Touch up Direct!”

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“Customer service has been so helpful , I appreciate their prompt replies , since the Covid pandemic , customer service has been poor at so many companies , too many blame the Pandemic for lack of service”

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“painted left rear fender and turned out like new,perfect. highly recamended, good product.”

Helpful Report

Hi Thomas, Great job on painting your fender! I'm always thrilled to hear when our customers can achieve professional results. I know it's hard work, but I also know how rewarding it is once you're done. Thank you for taking the time to share your experience. Please let us know if you need anything else. - Lonnie T.

“Dried up paint in the primer tube. Lumpy paint in the finish coat. Unable to get anyone to answer a customer service phone. I have never been so disappointed with any on line purchase.”