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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
Actually didn't use it, as the dent made by a beebee gun was quite deep. I contacted you and your response was immediate with instructions how to return the supplies. No hassle return. Thank you.
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The lady was super nice😀👍👍
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Aby has very quick to respond and has been very nice, helpful, and informative in trying to resolve my issue. Thank you.
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I had a problem with paint 'cracking' after clear coat. I was told it was because I waited too long between coats. I thought that would be better, but the times they specify are not just minimum times between coats, but also maximum. Bummer! When I brought this to their attention, I was offered replacement paint to compensate. I wasn't expecting that! They care enough about the satisfaction of their customers to compensate me some paint, and I took them up on their generosity. It's so good to see a company stand behind not only their product, but customer satisfaction. Very pleased with TouchUpDirect!
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They had the product I was looking for but I have not ordered yet so I am commenting on the customer service that I received I will comment on the paint when I buy
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Even though a problem happened with shipping it still showed up on time. I haven't used the paint yet but I will revisit if it is less than superb!
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Screwed up my entire Jeep top... took to shop and now costing me $1000 to fix
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(Jeep) -
Hi Robert, I'm sorry to hear about the trouble with your project. I'm sure our technical support team can help you fix the issue. Looking at your order it appears that you only ordered on aerosol of color, so I'm curious to know how this could have caused an issue with the entire top. In any case, paint issues can always be corrected. Please contact our support by emailing help@touchupdirect.com We look forward to working with you​ to resolve the issue. - Lonnie T.
Super easy method to order the right paint for your vehicle!
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The paint tube contained bright silver with a Greystone label. The color match was not even close. I was quite disappointed, especially for the price. Now I have to remove the touch ups and start over.
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(Jeep) -
Easy to order Somewhat expensive though
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Great service and fast shipping
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Customer service is top notch, I had a small issue and they took care of it right away! The price was not bad at all either and the product seems to be very good OEM standard too.
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You need to read and comprehend what it states. Your reply did not answer my question, instead you stated the best way is by the color number. That does me no good, I have a 2020 blue terrain. I ask if you carry a blue for 2020 terrains because you do not show one. So having a paint number does me do good because I can not pick out a blue at all even with a number Jesse
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Great, fast service. Have yet to apply my product, but I have high hopes for it.
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Easy to find my color match and place the order.
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It was very easy to find the exact paint color for my Santa Fe! Everything I need to do the job to cover small chips and scratches are included in the suggested kit!
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Customer service rep was great, however the shipping and the 2-3 day window for the USPS Priority shipping I purchased is horrible considering my item was purchased on 10/27 at 0621. The shipping label was created at 1403 and this item has yet to be passed off to USPS. If doesn’t get here in time for me to at least apply the primer (which it won’t because it’s already delayed a day) I will miss my storage window. This is a pick up and drop off service by my Harley dealer. I paid for a service I’m not getting and that’s garbage. I’m on EST and this product appears to be shipping from CA. My USPS tracking reflects my time zone, so subtract three (3) hours from the time indicated for the transaction and the time the 2-3 day shipping label was created. Like I said, the customer service rep who handled my inquiry after the sale was awesome, but the after sale performance for paid shipping is poor.
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My first ever touch up and it matched!
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(Jeep) -
Perfect match very satisfied
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Customer service rep was attentive to my concern, I am happy to be getting the brush paint replacement for the pens at no addional cost.
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TouchUpDirect is rated 4.6 based on 13,871 reviews