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TouchUpDirect Reviews

4.6 Rating 13,871 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,871 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025
Jim M
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
TouchUpDirect 5 star review on 18th September 2024
Brad F
19
Anonymous
Anonymous  // 01/01/2019
I'll let you know after I use product
Helpful Report
Great website.....easy to follow and quick delivery.... Thanks
Helpful Report
Website was easy to navigate. Now awaiting product delivery.
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Always has the paint I need at a great price.
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I ordered paint from a local auto parts last year. Terrible paint. I had looked up and found your company and ordered paint sets for my BMW and Mercedes last year. I found that your paint was excellent quality, easy to apply and very reasonably priced. Decided to order more since my wife damaged another bumper cover and it needs painting. Thank you!
Helpful Report
Hello William, Thank you for taking the time to write this review. We pride ourselves on the quality of our paint, so if you ever experience anything less than excellence, please let us know. We look forward to serving​ you again. Lonnie T.
I ordered a product that I quickly realized was too small for the job. I contacted customer service and they sent the product I needed free of charge! They said “we just want you to have the best result possible.” Blown away by their willingness to help customers, paint matched perfectly as well!
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The website was easy to navigate and the select the product I was seeking
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I've placed a couple of orders with TouchUpDirect. The first order arrived with no issues. The Harley Charcoal Pearl paint match was spot on, so much so that I ordered more to have on hand. The second order at the end of April somehow appeared to have been lost in transit. TouchUpDirect customer service promptly refunded the shipping and got another order sent my way. The isolated shipping issue appeared to be out of their control. I highly recommend. Great product, great service.
Helpful Report
Hi Justin, Thank you for the thoughtful and detailed review, and we appreciate your understanding regarding the shipping issue you experienced. I'm very proud of our support staff and the team's ability to help with issues like this. I believe they did the right thing by refunding you even though it sounds like the carrier lost it. Please do not hesitate to reach out should you have any other needs. Lonnie T.
MJ did a great job of explaining how to use the product. So I will see how well I paid attention.. I live in upstate NY so we have not had a warm day to do anything outside and I do not have a garage.
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My first order with your company. Ordering was super easy and if the product lives up to my expectation I'll be ordering again!!
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Originally when i placed my order, unbeknownst to me, it got lost in the mail. But the customer service team was quick to notify me of issue, offer me a refund and a reorder of what i initially placed. Overall very helpful.
Helpful Report
I ended up not needing the product and was able to return it easily without even opening the box. Hoping for a refund.
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I just ordered your products and don’t have them yet but the shopping experience was great. Thank you for having stuff to fix my “ boo-boo.” Can’t wait to get the kit and get started!
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Quick and easy process finding the correct color and checking out!!
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I liked the complete package of all items required.
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Samantha is good at what she does best!!!!!
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Super easy to order. FAST attention to order. Thanks, Touch up Direct!
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Customer service from TouchUpDirect is excellent.
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Samantha is great at what she does best. I had a problem and she took care of it. captron
Helpful Report
Great site! The only vendor who I found carried the color I needed. Thanks! Touch up Direct!
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TouchUpDirect is rated 4.6 based on 13,871 reviews