TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,746 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,746 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Variety of tours is good. Filters help. However, I find that the details of tours are often sadly lacking and even incorrect. TourRadar should do a better job of seeing that correct information is given and look into the description and even edit if necessary. Why is this not done? I have booked, but still have misgivings as I am still trying to work out the final details and tour company does not seem to understand my questions and answer them accordingly. Connections are very important as the tour I booked is my last in Africa and I will leave for flight to return home the following day. I do not wish to be stranded and miss my flight. The details in the description on your website are not at all what they are telling me via messages on your website. My tour date is in September so hopefully all will be worked out by then, but it leaves me feeling anxious.”

Helpful Report

Posted 6 years ago

Hello Saundra, Thank you very much for taking the time to leave a review. We are glad to hear you appreciate the variety of our tours on our website and find our filters helpful. Upon further investigation, it seems as if the tour operator is providing inconsistent information than what is provided in the itinerary. Rest assured, we will reach out to them to ensure the accuracy of their tour details page. In addition, we see that you were waiting for some information in your booking conversation page, which the tour operator has addressed. They will keep you posted once they have an update. Best Regards, The TourRadar Team

Posted 6 years ago

“The site was nicely developed and easy to use. Clear and straight. I never recomend a site/company before using the services, which I will after, if satisfied.”

Helpful Report

Posted 6 years ago

Hey there, Thank you for your review, we're glad to hear that you've had a positive booking experience. You have chosen a fantastic tour operator and we are certain that they will provide you with an unforgettable tour. Once you return from your tour, we would love to hear your tour feedback! Kind Regards, The TourRadar Team

Posted 6 years ago

“I required live chat assistance to complete as I was not able to make changes. Then I was not able to go back and complete the live chat.”

Helpful Report

Posted 6 years ago

Hi there! Thank you for taking the time to leave us a review. We can see that one of our team members reached out to you earlier today via phone to discuss any issues you may have encountered with our live chat and to gather information about your booking experience. We appreciate your willingness to provide your valuable feedback as we here at TourRadar are continuously working hard to improve all aspects of the customer experience. We wholeheartedly welcome any further feedback you may have and are available to you 24/7 via phone and live chat. Thanks again for your time, and have a wonderful weekend! Kind regards, The TourRadar Team

Posted 6 years ago

“The website is pretty easy to use . Communication is prompt but not detailed and complete I have been quite loyal to tour radar have booked 8 trips in three years Would request a call from a senior customer manager post 10 may”

Helpful Report

Posted 6 years ago

Hi there Jai, Thank you for your feedback and for your outstanding loyalty! We would be more than happy to schedule a call for after May 10th and will follow up with you via email prior to the date. This will be to ensure that we reach you at a time that is suitable for you. If you have any questions in the meantime, you know where we are - our live chat and phone channels are always open and any of our agents would be more than happy to assist. Kind regards, The TourRadar Team

Posted 6 years ago

“Too early to make any meaningful comments.”

Helpful Report

Posted 6 years ago

Hey Andre, Thank you for taking a moment to submit your review. As time passes and your experience with TourRadar continues to grow, we look forward to receiving your feedback. In the meantime, we hope you have a fantastic time while on tour and if you need any assistance, we are available for your 24/7. Happy Travels, The TourRadar Team

Posted 6 years ago

“Overall OK but the website contained inaccurate information. It showed that 5 spots were available for the tour that I was interested in, but when I booked the tour operator informed me that in reality only 3 were available (we are 4 in our party). The site still shows 5 available?????”

Helpful Report

Posted 6 years ago

Hello Daniel, Thanks for taking the time to leave a review. We regret to hear that the availability shown for the particular tour you were interested in, was not 100% accurate. Many operators on our website are responsible for manually adjusting the availability for each departure, so this may explain the delay. Rest assured, we will reach out directly to them to confirm that their availability is accurate per departure. When you placed your booking request for 4 travellers, it looks like the tour operator was unable to confirm this right away as they only had 3 spots available. However, upon consulting with their local operations team, they actually were able to reserve all 4 spots for you before providing you with booking confirmation. Thank you for bringing this to our attention and we will be in touch with the tour operator. Kind Regards, The TourRadar Team

Posted 6 years ago

“So far they seem professional . They respond quickly to all inquiries . The trip is two months away but I'm happy so far with the experience”

Helpful Report

Posted 6 years ago

Hello Noha, Thank you for your review, we're glad to hear you've had a positive booking experience so far. We're here for you 24/7 if there is anything at all that you need in the lead-up to your trip and invite you to share any further feedback you might have for us so we can work toward making your TourRadar experience even better! Happy Travels, The TourRadar Team

Posted 6 years ago

“I've become very frustrated with your Hyperlinks embedded in your emails they are not working. When i get a message which has a hyperlink 'Reply to Message' when I click on that it doesn't work. I wanted to sign into my account but required to reset my password. I received the email to reset by clicking on the hyperlink which did not work. By the way when I do get an email it takes a lot longer time to open over my regular emails.”

Helpful Report

Posted 6 years ago

Hi Maxwell, Thank you for your review and we regret to hear that you have been unable to access the hyperlinks in our emails and that it takes a long time to open emails from TourRadar specifically. Booking-related emails are important and should be easily accessible, so we will be in touch further for additional feedback about this. Kind Regards, The TourRadar Team

Posted 6 years ago

“What is it that every one of your emails almost kills outlook????? Otherwise service ok but follow up a bit on/off”

Helpful Report

Posted 6 years ago

Hello Jacqueline, We're sorry to hear you are also experiencing problems with our emails being opened in Outlook. We truly apologise for any inconvenience and frustration this may be causing. We assure you we are working hard to fix this issue and suggest in the meantime that perhaps you consider either accessing your emails through a different method (web) or getting in touch so we can facilitate a change to the email address associated with your account. Best Regards, The TourRadar Team

Posted 6 years ago

“It was not completed. My wife’s name not even addressed in the booking. I wish to complete the booking if I could.”

Helpful Report

Posted 6 years ago

Hi Caesar, Thank you very much for booking with TourRadar! We can see that some details surrounding both yourself and your wife have been entered. A member of our team has sent you an additional email to advise on how to update your information and a member of our team will be in contact via a phone call to clarify this further. We trust that our team will be able to facilitate a positive booking experience. We are pleased to have you as a customer. Best regards, The TourRadar Team.

Posted 6 years ago

“Our questions were answered to the best ability of the person we were speaking to.”

Helpful Report

Posted 6 years ago

Hello Anne, Thank you for your review, we're glad we were able to answer your questions. If there is anything more we could be doing to improve your booking experience either on our site or in the service we provide, please do get in touch. Your feedback is important to us! Regards, The TourRadar Team

Posted 6 years ago

“I knew the Tour I was after, but wasn’t able to go directly to it; it was quite torturous to find it. Seemingly no search function. Once I found it, the experience got much better, in fact was extremely good.”

Helpful Report

Posted 6 years ago

Hello David, Thank you for your review and glad to hear that you were successful in booking your ideal tour after some navigating on our website. TourRadar strives to make booking tours easy and regret to hear about your experience. We will be in touch further for additional feedback about your booking experience. Best Regards, The TourRadar Team

Posted 6 years ago

“Web Site was a bit harder to navigate relative to other web sites I have visited”

Helpful Report

Posted 6 years ago

Hello Willie, Thank you for your review and we regret to hear that you experienced difficulties when navigating our website. We will reach out to you further to follow up on your booking experience and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 6 years ago

“We will have a tour to Israel Jordan and Egypt. We took the April 20,2018 but our tour radar agent gave us April 19, 2019. We tried to call tourradar and was given 2 different agent.according to them they try to contact the Jerusalem tour to change the date. Unntil now we did not receive our request. Our concern is that we have to get our Airplane tickets and our date of tour is almost 2 weeks from now Please help us. Our tour number 384258. Thank you.”

Helpful Report

Posted 6 years ago

Hi there Jose, Thank you for your review! We have had a look at your booking and can see that the tour operator got in touch with you yesterday to advise that they will happily change your tour date to April 20th. As your operator is located in Israel and was not open through the weekend, there was a slight delay in getting back to you. For this, we do sincerely apologise. We will follow up with you as soon as your booking page has been updated to reflect the new departure date - Thank you for your patience in the meantime and have a great week! Kind regards, The TourRadar Team

Posted 6 years ago

“I liked the tours of Ireland that were presented and the price seemed terrific. However, I didn't notice that the accommodations were in a hostel, so clearly, that was the reason for the awesome price. Your team did a good job of quickly confirming that we wanted a hostel rather than a private room and offered the private room which was good. However, it did seem that the price of the private room was a bit more than I would have expected. By that time, we were locked into the dates and really had no choice but to upgrade. I'm sure the trip will still be great and the price is ok as I compared it to other sites, but I think the hostel needs to be highlighted very clearly in the original booking -- or when booking, offer a price for private room during the booking -- so it would be very obvious what the accommodations are.”

Helpful Report

Posted 6 years ago

Hi there, Thanks for your review! We have had a look at the tour page for the trip you booked and can see that the "What's Included" section does state that your tour is based on hostel/dorm share. To clarify, where passengers do not wish to stay in the included hostel accommodation, we have to reach out to the tour operator to check whether an upgrade is possible and to request pricing. We completely agree that private or single room pricing should be available to passengers prior to booking; this is why many of our operators will often list upgrade options and pricing on the checkout page. Selecting an upgrade during checkout allows passengers to see an updated total cost for the entire booking. We regret that a selectable accommodation upgrade option was not immediately available to you upon booking; however, we want you to know that we value your suggestions and will always welcome feedback for how you feel inclusions can be more clearly displayed. Thanks for choosing TourRadar, and happy touring! Kind regards, The TourRadar Team

Posted 6 years ago

“Both air and toilets were not functioning on our tour to Bath and Stonehenge. 2 passengers held up the bus for over 30 min at Stonehenge. Perhaps a policy of a set grace time would make sense as this delay really cut into everyone’s time in Bath. We did not receive any type of itinerary so did not know that a walking tour was included. Our guide Susie was sweet and helpful. Overall I’d say it’s a very bare bones type of tour but we got where we wanted to go, so that’s what really matters.”

Helpful Report

Posted 6 years ago

Hello Joanna, Thank you for your review. As your booking agent, if you have any feedback on your travel experience, we'll be more than happy to facilitate communicating your feedback to the operator of your tour. We hope you found TourRadar.com an easy and useful resource for searching and booking your trip! Kind Regards, The TourRadar Team

Posted 6 years ago

“The website was easy to use. I hope to receive update info for my trip timely.”

Helpful Report

Posted 6 years ago

“Much needed information not available on website. Required many internet questions that took a long time to get answers. Examples are: where is pick-up and where is drop-off and what time would those occur.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review and sorry to hear that it has taken you a long time to receive answers from the tour operator directly. As many of our tour operators are locally operated, we generally do advise travellers that it can take approximately 48 hours for them to get back with a reply. In your case, it looks like the tour operator has actually been able to get back to you with answers to your queries on the same day. With that said, we're glad that your tour has been confirmed and hope you have a splendid time. Kind regards, The TourRadar Team

Posted 6 years ago

“ok because I booked this trip thru your web site it has been a bit costly and there is to much info. needed for me to travel in the USA and living in the USA trying to get trip ins. is a problem In usa we don't have to have it .I really want this to go much smoother then it has.”

Helpful Report

Posted 6 years ago

Hello Richard, Thank you for your feedback. We can definitely see that there was a lack of clarity on your tour operator's travel insurance requirements, given you are travelling within the country of your residence. We're pleased to see, however, that everything is sorted out and you're ready to join your tour! We apologise for any frustration caused and hope we might have an opportunity in the future to offer you a superior booking experience. Have a wonderful time on your trip! The TourRadar Team

Posted 6 years ago

“The tour price was confusing and deceiving - there’s a part to be paid beforehand with a creditcard where you are told that is the total amount. But then there is a part to be paid cash with CUC when you arrive in Cuba - which has to be added to the total amount paid with a creditcard. So the total amount is not really the total amount !!! Now we’ll have to see if the tour is worthy paying $900,- with a creditcard and as additional CUC500,-”

Helpful Report

Posted 6 years ago

Hi Luis, Thank you for your review and sorry to hear that you found the tour price to be confusing and deceiving as this was not the intention. With many tours through Cuba on our website, there are often separate amounts allocated for the local payment that is to be paid upon arrival at the tour. We understand this can seem confusing and purposefully display the tour price separate from the local payment on all associated pages - the tour page, the check availability page, and the booking page. We hope this clarifies the situation and have no doubt you'll have a wonderful time on your vacation in Cuba. We look forward to hearing all about it in your tour review. Happy Travels, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,746 reviews