TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,863 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,863 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I was really excited to find a resource that consolidates tours and allows users to search/filter for the best fit. However, I found the FAQs and supporting information for payments and purchases to be woefully lacking. No where on the site did it mention that payments would be considered foreign transactions. Thus, I used my preferred travel rewards card for my tour deposit only to get slapped with $22.29 in foreign transaction fees. An unpleasant discovery that, quite frankly, has severely soured my opinion of the service a bit. This information should be clearly stated and available on the site. That's just common sense for a positive user experience.”

Helpful Report

Posted 7 years ago

Hi Elizabeth, Thank you for taking the time to leave a review about your booking experience. We're glad to hear you were able to easily search and filter for your ideal tour on TourRadar but at the same time, regret to hear you have incurred some foreign transaction fees upon booking. Unfortunately, every bank in the world has different policies when it comes to bank fees so it's not possible to know what each bank does. That being said, we value you as a customer and take pride in allowing you to book without incurring fees, even where we are not responsible for the charge. We don't want your trip to get off on a sour note and will be in touch with you directly in your booking page to arrange for that fee to be refunded. Thank you for understanding and we will be in touch shortly. Kind Regards, The TourRadar Team

Posted 7 years ago

“I don’t know who is my agent. I don’t get help or call someone to help. I need help and wrote but no answer. I wish I booked through Pavlus where I get discount and help. Shailesh Shah 408-234-8779”

Helpful Report

Posted 7 years ago

Hi Shailesh, Thanks for your review. Your booking agent is us here at TourRadar. Our team is here for you whenever you need us, with 24/7 customer support. Please don't hesitate to give us a call at +1 844 311 3006 or hop onto our live chat for any questions you may have about your existing booking. That being said, we will be in touch with you directly to address your booking-related concerns. Kind Regards, The TourRadar Team

Posted 7 years ago

“Booking was ok. I booked even though I had unanswered questions and am still worried about where to find the pickup location, and I don't know what I need to pay for and what is covered. I am concerned but this is my only chance to take a holiday so I just did it as fast I could.”

Helpful Report

Posted 7 years ago

Hi Maureen, Thanks for your feedback, you've booked a great tour! We can see your operator is generally responsive within 24 hours, and have no doubt they will confirm your pick up location shortly. The inclusions of your tour are listed on the tour detail page under What's Included, but if there is anything you'd like to query that is not addressed here, simply send the message via your booking page and the operator will be happy to confirm. We have no doubt you'll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 7 years ago

“I booked for a group, which is why I chose TourRadar as I could pay in local currency and initially given the impression members of the group could pay individually (after the initial deposit), also I preferred the local contact. The TourRadar team were generally helpful, however, payment via the website was not as straightforward as I was led to believe with my credit card details to be debited if all payments were not made by the due date. The website for payment had issues and we could not log in properly. So there was quite a bit of coordination on my behalf.”

Helpful Report

Posted 7 years ago

Hello Rita, Thank you for your feedback regarding your booking and payment experience. Looking at your booking for 10+ people, we can understand your feedback. Similar to an online flight or hotel booking, on TourRadar.com, the lead passenger is responsible for managing all aspects of the booking, including payments. While we do offer for multiple travellers' cards to be uploaded to the booking in order to split payments, if the travellers in your group want to manage their own payments, it's generally easier for them to be booked on separate booking pages. We have, however, taken your feedback on board and will look into how we might improve the payment process for groups like yours. We have no doubt you'll have a wonderful time on tour and thank you again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 7 years ago

“The customer service representatives from TourRadar have always been very polite and courteous. The one piece of negative feedback is that I saw a tour on the site that was advertised at a price, and within 6hrs this price had increased by £179. When I queried it, they had denied the fact that there was a price increase even though I had evidence provided to them via a screenshot and the brochure download, however Bamba Experience were adamant the price had not been altered. In this case, given that evidence was provided I would have at the very minimum expected the error to be acknowledged and notified that price changes can occur at any time, but this was not done and became a bit confrontational. I would normally would have expected for this price to be honoured given the evidence provided. Once the communications were moved away from the tour operator and back to TourRadar the experience was a lot more friendly and they had offered a discretionary discount which was appreciated, especially given I am a returning customer.”

Helpful Report

Posted 7 years ago

Hey there, It was a pleasure chatting with you earlier, thank you for taking the time to discuss your feedback further. We are sure that you will have an amazing time while on tour! Best Regards, The TourRadar Team

Posted 7 years ago

“Previous tour was exactly as booked and planned. But the last tours we booked 1 to India and 1 to Nepal separately but concurrent did not work out well . The tour operator cancelled our tour to India, which left us with a tour to Nepal that we have to cancel or find another tour to India that fits, and if we cancel our Nepal tour we only get half our deposit back. Very frustrating.”

Helpful Report

Posted 7 years ago

Hi there Dawn, Thank you for your review. We regret that your tour operator of choice was not able to confirm your booking. With 35,000+ tour listings across 1,500+ operators, we are confident that we will be able to assist you with finding a suitable alternative. One of our agents will follow up with you in the next couple of days to discuss your preferences and review all possible options. We look forward to speaking with you. Have a wonderful day! Kind regards, The TourRadar Team

Posted 7 years ago

“The tour I did was to the locations I expected. Disapointed with the fact that I requested to be part of a group and ended up by myself with a great driver and the couriers were all good in the 3 locations. The 1st Hotel was a substandard and the 2nd hotel was good.”

Helpful Report

Posted 7 years ago

Hello Mike, Thank you for your feedback. We can see you booked and travelled on a tour labelled on our site as Private/Custom and apologise for misunderstanding your preference to join a group. We’ll be in touch with you directly to see if we can affect a suitable resolution for you. Regards, The TourRadar Team

Posted 7 years ago

“I tried to book online but was unable to.I phoned an agent and he was very helpful but I almost gave up after several botched attemtps on line.”

Helpful Report

Posted 7 years ago

Hi there Kenneth, Thank you for taking the time to leave us a review. We are sorry to hear that you had issues booking online but are very glad that one of our agents was able to assist you via phone. We can see that you now have a confirmed booking and appreciate that you have chosen TourRadar for your touring needs. We will follow up with a call within the new few days to gather feedback from you about your online booking experience. Until then, we hope you have a very wonderful weekend! Kind regards, The TourRadar Team

Posted 7 years ago

“Variety of tours is good. Filters help. However, I find that the details of tours are often sadly lacking and even incorrect. TourRadar should do a better job of seeing that correct information is given and look into the description and even edit if necessary. Why is this not done? I have booked, but still have misgivings as I am still trying to work out the final details and tour company does not seem to understand my questions and answer them accordingly. Connections are very important as the tour I booked is my last in Africa and I will leave for flight to return home the following day. I do not wish to be stranded and miss my flight. The details in the description on your website are not at all what they are telling me via messages on your website. My tour date is in September so hopefully all will be worked out by then, but it leaves me feeling anxious.”

Helpful Report

Posted 7 years ago

Hello Saundra, Thank you very much for taking the time to leave a review. We are glad to hear you appreciate the variety of our tours on our website and find our filters helpful. Upon further investigation, it seems as if the tour operator is providing inconsistent information than what is provided in the itinerary. Rest assured, we will reach out to them to ensure the accuracy of their tour details page. In addition, we see that you were waiting for some information in your booking conversation page, which the tour operator has addressed. They will keep you posted once they have an update. Best Regards, The TourRadar Team

Posted 7 years ago

“The site was nicely developed and easy to use. Clear and straight. I never recomend a site/company before using the services, which I will after, if satisfied.”

Helpful Report

Posted 7 years ago

Hey there, Thank you for your review, we're glad to hear that you've had a positive booking experience. You have chosen a fantastic tour operator and we are certain that they will provide you with an unforgettable tour. Once you return from your tour, we would love to hear your tour feedback! Kind Regards, The TourRadar Team

Posted 7 years ago

“I required live chat assistance to complete as I was not able to make changes. Then I was not able to go back and complete the live chat.”

Helpful Report

Posted 7 years ago

Hi there! Thank you for taking the time to leave us a review. We can see that one of our team members reached out to you earlier today via phone to discuss any issues you may have encountered with our live chat and to gather information about your booking experience. We appreciate your willingness to provide your valuable feedback as we here at TourRadar are continuously working hard to improve all aspects of the customer experience. We wholeheartedly welcome any further feedback you may have and are available to you 24/7 via phone and live chat. Thanks again for your time, and have a wonderful weekend! Kind regards, The TourRadar Team

Posted 7 years ago

“The website is pretty easy to use . Communication is prompt but not detailed and complete I have been quite loyal to tour radar have booked 8 trips in three years Would request a call from a senior customer manager post 10 may”

Helpful Report

Posted 7 years ago

Hi there Jai, Thank you for your feedback and for your outstanding loyalty! We would be more than happy to schedule a call for after May 10th and will follow up with you via email prior to the date. This will be to ensure that we reach you at a time that is suitable for you. If you have any questions in the meantime, you know where we are - our live chat and phone channels are always open and any of our agents would be more than happy to assist. Kind regards, The TourRadar Team

Posted 7 years ago

“Too early to make any meaningful comments.”

Helpful Report

Posted 7 years ago

Hey Andre, Thank you for taking a moment to submit your review. As time passes and your experience with TourRadar continues to grow, we look forward to receiving your feedback. In the meantime, we hope you have a fantastic time while on tour and if you need any assistance, we are available for your 24/7. Happy Travels, The TourRadar Team

Posted 7 years ago

“Overall OK but the website contained inaccurate information. It showed that 5 spots were available for the tour that I was interested in, but when I booked the tour operator informed me that in reality only 3 were available (we are 4 in our party). The site still shows 5 available?????”

Helpful Report

Posted 7 years ago

Hello Daniel, Thanks for taking the time to leave a review. We regret to hear that the availability shown for the particular tour you were interested in, was not 100% accurate. Many operators on our website are responsible for manually adjusting the availability for each departure, so this may explain the delay. Rest assured, we will reach out directly to them to confirm that their availability is accurate per departure. When you placed your booking request for 4 travellers, it looks like the tour operator was unable to confirm this right away as they only had 3 spots available. However, upon consulting with their local operations team, they actually were able to reserve all 4 spots for you before providing you with booking confirmation. Thank you for bringing this to our attention and we will be in touch with the tour operator. Kind Regards, The TourRadar Team

Posted 7 years ago

“So far they seem professional . They respond quickly to all inquiries . The trip is two months away but I'm happy so far with the experience”

Helpful Report

Posted 7 years ago

Hello Noha, Thank you for your review, we're glad to hear you've had a positive booking experience so far. We're here for you 24/7 if there is anything at all that you need in the lead-up to your trip and invite you to share any further feedback you might have for us so we can work toward making your TourRadar experience even better! Happy Travels, The TourRadar Team

Posted 7 years ago

“I've become very frustrated with your Hyperlinks embedded in your emails they are not working. When i get a message which has a hyperlink 'Reply to Message' when I click on that it doesn't work. I wanted to sign into my account but required to reset my password. I received the email to reset by clicking on the hyperlink which did not work. By the way when I do get an email it takes a lot longer time to open over my regular emails.”

Helpful Report

Posted 7 years ago

Hi Maxwell, Thank you for your review and we regret to hear that you have been unable to access the hyperlinks in our emails and that it takes a long time to open emails from TourRadar specifically. Booking-related emails are important and should be easily accessible, so we will be in touch further for additional feedback about this. Kind Regards, The TourRadar Team

Posted 7 years ago

“What is it that every one of your emails almost kills outlook????? Otherwise service ok but follow up a bit on/off”

Helpful Report

Posted 7 years ago

Hello Jacqueline, We're sorry to hear you are also experiencing problems with our emails being opened in Outlook. We truly apologise for any inconvenience and frustration this may be causing. We assure you we are working hard to fix this issue and suggest in the meantime that perhaps you consider either accessing your emails through a different method (web) or getting in touch so we can facilitate a change to the email address associated with your account. Best Regards, The TourRadar Team

Posted 7 years ago

“It was not completed. My wife’s name not even addressed in the booking. I wish to complete the booking if I could.”

Helpful Report

Posted 7 years ago

Hi Caesar, Thank you very much for booking with TourRadar! We can see that some details surrounding both yourself and your wife have been entered. A member of our team has sent you an additional email to advise on how to update your information and a member of our team will be in contact via a phone call to clarify this further. We trust that our team will be able to facilitate a positive booking experience. We are pleased to have you as a customer. Best regards, The TourRadar Team.

Posted 7 years ago

“Our questions were answered to the best ability of the person we were speaking to.”

Helpful Report

Posted 7 years ago

Hello Anne, Thank you for your review, we're glad we were able to answer your questions. If there is anything more we could be doing to improve your booking experience either on our site or in the service we provide, please do get in touch. Your feedback is important to us! Regards, The TourRadar Team

Posted 7 years ago

“I knew the Tour I was after, but wasn’t able to go directly to it; it was quite torturous to find it. Seemingly no search function. Once I found it, the experience got much better, in fact was extremely good.”

Helpful Report

Posted 7 years ago

Hello David, Thank you for your review and glad to hear that you were successful in booking your ideal tour after some navigating on our website. TourRadar strives to make booking tours easy and regret to hear about your experience. We will be in touch further for additional feedback about your booking experience. Best Regards, The TourRadar Team

Posted 7 years ago

TourRadar is rated 4.5 based on 6,863 reviews